White screen (no video) w/ QT&+H.264

I downloaded an H264 .mp4 file and when I view it in QT7, I get a white screen with sound. I've read similar posts and the answer seems to be that those folks weren't running QT7. I am most certainly using QT7 (running Tiger 10.4.3). Am I missing something?

as an update... I got the file to play just fine using VLC on my Linux box. This is really frustrating. You'd think that if an open-source player can play it, then surely Apple's proprietary player could! Apple still has a long way to go as far as supporting a wider variety of formats, especially the one it's promoting! (H.264)

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