Who at Apple Can I complain to about FCP...

Just bought a FCP system (8 core intel Mac pro 10 Gig ram). It's amazing who uninformed the people at the Apple store are.
FCP is great but dang....it's render ****!!
Anyone have any suggestions as to a solution for making the every day edit easier?
An overlay graphic above a piece of video (animation codec) takes forever to render!
Help....
-Rob

An overlay graphic above a piece of video (animation codec) takes forever to render!
Anyone have any suggestions as to a solution for making the every day edit easier?
You might want to consider repurposing your elements according to their purpose/delivery format
for example, using animation codec is never recommended for production workflows. Instead you could use a proxy in its place for edit purposes then replace with the full res version for delivery (traditional offline/online workflow) ... or simply use an alternative high quality intermediate codec better suited to your production workflow. ProRes 422 HQ has quickly become a popular intermediate codec for FCS users but it doesn't support an alpha channel so that might rule it out for you. There are alternatives though, such as using a suitable Avid QT codec (downloadable from their site) or something like Bitjazz's Sheer codec or Digital Anarchy's Microcosm (a 64 bit lossless codec that supports an alpha channel and is soon to be a free release from from Red Giant who just acquired it).
Fixing simpler issues as well can help alleviate day to day render struggles, like ensuring your source and timeline codecs are matched (or failing that, are pre-conformed to a codec natively supported by FCP).
Re. making your complaints heard at Apple, you can submit your feedback at:
http://www.apple.com/feedback/finalcutpro.html
But do take care to be clear, concise and (I'd advise) polite. Well crafted feedback submitted from someone who can clearly demonstrate a professional understanding of modern production workflows is likely to carry more weight than a hastily written and angry rant.

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