Why can't I save transparent pngs or gifs... CS5.5, CS6

I just installed CS6 and after using for a while and realizing all the bugs I decided to go back to 5.5. This bug in particular is when saving for web I cannot set the matte to no color for transparency. When I click on the color sample I only get the eye dropper no color box for selection... This is now happening in CS5.5 as well. Kinda screwed here...
Any help is greatly appreciated.
Thanks

So there's no color picker when you attempt to set the Matte color within the Image Preview dialog? Here are a few ideas:
For PNG-8 or GIF, you can set transparency using the dropdown menu, located just above the Matte color chip.
Have you tried using the Optimize panel (plus Preview, 2-Up, or 4-Up view) to set the Matte color?
You haven't mentioned your platform or operating system, which is good information to include in a post like this. You may also want to file a bug report on this matter; however, it sounds like you may be suspecting an installation error of some sort (?). This is Adobe's official bug report page:
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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