Why does Application Manager show that Lightroom 4.1 is installed when in fact it isn't?
I attempted to install Lightroom 4.1 three times and it stopped on 99% installed each time. Restarted Windows 7 and had the following results when I logged into the Application Manager. I had installed Photoshop CS6 earlier than Lightroom and Muse after the attempts at Lightroom. They both installed and launched correctly
Joe Muse
Application Manager
Installed Programs
Are you on Creative Cloud? If so I suggest you ask on the CC forum.
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Hi Cailloux1973,
I would check to see if the uninstaller is available at
Control Panel > Programs & Features or Add Remove Programs or Mac HD > Applications > Utilities > Adobe Installers.
If you find and uninstaller run it.
If the product is not listed there you might try the Acrobat cleaner tool from here
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The Creative Cloud versions will not be available until June 17th. Please see the following related discussions.
http://forums.adobe.com/message/5361832#5361832
http://forums.adobe.com/message/5374914#5374914
http://forums.adobe.com/message/5381796#5381796
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Re-reading my post from Saturday, I thought I could add some more detail about what I am actually seeing.
When I launch Adobe Acrobat XI Pro on my MacBook Pro running OS X 10.8.2, the standard Acrobat window providing options for the next actions I can take with Acrobat - Open a file, combine files into a PDF, etc. - appears briefly and then Adobe Application Manager launches automatically. AAM shows me a window labeled "Adobe Acrobat XI." At the top of the window area is the title "Serial Number Upgrade," and the text below that headline states, "Serial Number you provided is valid, but a qualifying product could not be found on this computer." It goes on to state, "To use this serial number, you must own one of these qualifying products. Please choose the one you own and enter its serial number."
Below that there is a drop-down menu titled "Select a product," which lists the following products:
Adobe Acrobat X Standard
Adobe Acrobat XI Standard
Adobe Acrobat 8 Standard
Adobe Acrobat 9 Standard
Adobe Acrobat X Pro Macintosh
Adobe Acrobat X Pro Windows
Adobe Acrobat 8 Professional Macintosh
Adobe Acrobat 8 Professional Windows
Adobe Acrobat 9 Professional Macintosh
Adobe Acrobat 9 Pro Windows
Adobe Acrobat 3D V8
Adobe Acrobat 9 Pro Extended
Adobe Acrobat X Suite
Next to this drop-down menu is a text entry block for the serial number.
Below that is the text, "If you have registered products in the past, you can go to you account page to find your serial number. Contact Customer Support for further assistance."
My next step will probably be to do another complete uninstall and reinstall to see if that changes anything. -
I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?
Whenever Lightroom is shown as an install in the creative cloud manager, that is an indication that there is an update available. There is a Lightroom 5.7.1 update that has been released. But there isn't really an update process for Lightroom other than to install the newer version. The 5.7.1 update had some bug fixes and support changes for a Sony camera, I believe.
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My Adobe Application Manager shows that I didn't install anything
But I already installed the things I wanted to. Today I just wanted to update my programs and then after the Application Manager updated itself it showed me that I only can install everything insteat of update.
Sorry for my bad English.
Thank you in advance
JustinOk will please try reinstalling the Adobe Application Manager as previously discussed. If that fails to work then at your convenience you will want to remove all Adobe Creative applications. You would then want to follow this by using the CS Cleaner Tool at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. You should then be able to reinstall the Adobe Application Manager and reinstall your applications.
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If the Storage display seems to be inaccurate, try rebuilding the Spotlight index.
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I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?
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Hi
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If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
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Why does Mail keep showing that I have incoming messages, when I don't?
...usually hundreds via the "burning cigarette"!
Quit Mail. Force quit if necessary.
Back up all data. That means you know you can restore the Mail database, no matter what happens.
Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/V2/MailData
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Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.
Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Warning: The process may take hours if you have gigantic mailboxes. For reasonable-sized mailboxes, it should only take a few minutes.
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don`t know what more to tell
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* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
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