Why haven't I received credit for the cancelation of Adobe CC subscription?

Why haven't I received credit for the cancelation of Adobe Creative Cloud subscription?  I was changed $9.99 on 1 November 2013 for the subscription, but I found out that the application had some limitation to my Mac OSX, so I cancelled my subscription on November 9, 2013.  My credit card company informed me that I have not received credit.  My concern seems to be a problem for many Adobe customers.  Adobe is quick to charge, but not so quick on the refunds.

Hi Eastwindpolarman ,
We are sorry for the inconvenience you have been facing. Please contact our chat support to get the status of the refund: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.
Regards,
Romit SInha

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