Why i cannot download creative cloud

my creative cloud got some problem then i deleted it, i wanna download again but its got problem to download.can anyone help me?

Sssai I would recommend reviewing the installation logs for the software title and update you are attempting to apply.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

Similar Messages

  • Why is it that I cannot download creative cloud?

    Why is it that I cannot download creative cloud?

    We can't know. you have not provided even the most basic information about your system nor what rthe problem actualyl is. just saying that it doesn't work is completely meaningless.
    Mylenium

  • I cannot download creative cloud installer Code: 1

    I cannot download creative cloud installer Code: 1.

    Hi Norman,
    The Error 214 and 81 means the manifest for downloaded files is incorrect.
    For information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  I believe it is likely your security software or firewall are interfering with the download process this is why you are receiving the current error.
    Hope this helps.
    Regards,
    Sumit Singh

  • I have 2 computers. This is my back up and I cannot download Creative Cloud Apps. My primary machine has all updated CC apps. Can you help?

    I have 2 computers. This is my back up and I cannot download Creative Cloud Apps. My primary machine has all updated CC apps. Can you help?

    Hi Wendy,
    in addition to John's hint you should have a look there to "correct answer" in https://forums.adobe.com/message/5441322#5441322 "Creative Cloud client will not download". There Sumit Singh talks about "I am suspecting the AAM URI handler is not working." and gives stepwise advices.
    And he recommends this link https://creative.adobe.com/products/creative-cloud.
    Hans-Günter

  • I cannot download creative cloud app

    Hello.
    i cannot install creative cloud app in my mac.

    does you computer meet specs?  System requirements | Creative Cloud
    if so, use a different browser or explain the problem.

  • Cannot download Creative Cloud due to Adobe Bridge error

    My Windows based computer will not allow me to download any of the CS6 products available through the Creative Cloud subscription. The error I continue to receive is that Adobe Bridge is open. I've since used the Adobe Cleanup Tool to delete my previous CS5 Master Collecter. I've also deleted the Bridge task in the task manager. I'm still getting the same error. I'm sure someone has an easy fix to this. Any and all help will be greatly appreciated.

    Thanks John for your reply. After I made this post yesterday, I went back and gave it another try and everything worked out fine. I do believe it was a combination of using the Adobe cleaning tool, task manager AND rebooting several times that finally got my programs downloaded. And by the way, I running Windows 7.

  • Why my desktop adobe creative cloud cannot login but window adobe creative cloud can login :(

    why my desktop adobe creative cloud cannot login but window adobe creative cloud can login anyone can help me ?

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -and try some steps such as changing browsers and turning off your firewall for downloads
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD THE TRIAL VERSION OF ILLUSTRATOR. HOW DO I DO THIS?

    I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD TRIAL VERSION OF ILLUSTRATOR, EVERYTIME I TRY IT JUST DOWNLOADS ANOTHER CREATIVE CLOUD. HOW DO I DO THIS?

    Carole,
    I believe it should be included in the download, but you may ask further in the CC forum area:
    http://forums.adobe.com/community/creative_cloud

  • I began downloading and installing an update to Creative Cloud and got an error message.  Now I cannot access Creative Cloud at all.  Please advise.

    I just tried to download and install an update to Creative Cloud and got an error message that the operation was unable to be completed.  Now I cannot access Creative Cloud at all.  Please advise.

    Run the cleaner tool and reinstall everything from scratch.
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • I just downloaded creative cloud and when I try to log in it says that I have been logged out, why is it doing that?

    I just downloaded creative cloud and when I try to log in it says that I have been logged out, why is it doing that?

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    -and 'looping' https://forums.adobe.com/thread/1504792
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • After i have downloaded creative cloud desktop it tells me that it's impossible installing it,why?

    After i have downloaded creative cloud desktop it tells me that it's impossible installing it,why?Help please

    Hi alessia muscas,
    Please try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • Why can't I download creative cloud on my google chromebook?

    Why can't I download creative cloud on my google chromebook?

    Creative Cloud is compatible only with WIndows and Mac computers .
    Creative Cloud is not available for Chromebook OS.
    Please click on the below link for more details  :
    https://helpx.adobe.com/creative-cloud/system-requirements.html

  • Why do I keep getting prompt to download creative cloud app manager when I already have it? I've tried re-downloading, not working.

    Why do I keep getting prompt to download creative cloud app manager when I already have it? I've tried re-downloading, not working.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why i am getting this error:205 while downloading creative cloud

    why i am getting this error:205 while downloading creative cloud?

    Please check the points and steps below:
    Computer should be on Home network.
    Disable the firewall.
    Reset internet explorer & disabled add ons.
    Disable any Anti-Virus installed on the machine.
    Try in Safe mode in case of Windows & root user for Mac.
    -Ankit

  • I cannot install Creative Cloud or download new CC applications. What is the fix?

    I cannot install Creative Cloud or download new CC applications. What is the fix?

    I am on Windows 7 - 64bit.
    I can not download the new Creative Cloud App from online in the Download Center.
    When I try to by clicking on download, it opens the old Adobe Application Manager and Creative Cloud is not there to chose to install.
    I was able to install most of my CC applications through the Adobe Application Manager.
    I am unable to get Acrobat installed though. The Adobe Application Manager will download Acrobat Pro XI and extract it, but it has a little yellow ! sign that says Installation Failed.
    If we can get the new Creative Cloud app installed, maybe I can get Acrobat Pro XI installed afterwards.
    When I click the yellow error sign it gives me a web page with the following message:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 5 error(s)
    ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} -----------
    ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612
    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Jeff\AppData\Local\Temp\{3DE38BDA-D215-4978-8277-673E111901C8}\Acrobat_11_0_0_C CM_MUI\Adobe CS7\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
    ERROR: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS.   Verify that you have access to that directory.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS.   Verify that you have access to that directory.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

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