Why is my employee discount being taken away?

I recently signed up for the unlimited talk and text and asked specifically at that time if my employee discount still applied and the answer was yes. The price I was quoted during that conversation reflected my complany discount. I have since been billed the regular rate and a Verizon rep said this was wrong and it would be changed. It was not. Now I'm being told by a Verizon manager that because this program is such a good deal and a special deal that complany discounts do not apply. I went back and reviewed current information availabe on the unlimited talk and text and find no where, where it says employee discounts do not apply. No where on my contract does it that curxrently. I find this is desceptive and quite possibly illigegal.

Well if my plan as described above is a loyalty plan than I am still receiving my 20% employer discount . I spoke to a supervisor I believe in the retention department and she put my plan together. My loyalty plan also Included $100.00 credit towards my next bill and 6gb data.
If I do have a loyalty plan I am sure I am not the only one on a loyalty plan which also includes my employer discount.

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Grandfathered Alltell users and Employee Discounts. Taken away!

I originally had a Alltel plan with a Blackberry, and switched to Verizon when they bought Alltel out I bought a Droid when they first came out. I was told nothing would change, and for the last 2 years nothing did. I work for Citigroup which had a discount for employees through Alltel and with Verizon. However in March/April of this year I decided to upgrade again to a Thunderbolt. Once again I was told nothing would change, however on my next bill I was not given a Employee discount! I called and talked to a very nice represenative that was unsure why I was not recieving my discount but said that he had fixed it for me and I should no longer have any trouble. This happened for the next two bills and twice more I was told YES you do have the discount for your plan and we will fix it for you. Today I recieved my bill and once again...Once again the discount was not applied.
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PH78 wrote:
FRIENDS & FAMILY10 S/P 500
Contract Ends on 04/15/13
But I was told that if I wanted my company discount back I would have to re-do my contract/plan to a Verizon one. At that point I would lose my unlimited data usage as well but they would gladly give me my discount back....
What you wrote makes sense, that is exactly how I saw it as well, until a couple of days ago. Funny thing is, I am told that my discount shows on my account and also shows that it should be applied. However since I came with Alltel, and as of some update they made in March..they have taken away Company discounts for those that were grandfathered in from Alltel. I just do not see how this is justified.
Edit** Yes I re-registered for the discount when this happened the first time. But am told my discount is on my account already.
the discount is based upon a contract between the carrier and your employer. with alltell gone, it reverts to verizon.
they old alltell contracts have possibly expired, and now they are becoming verizon contracts.
you need to talk to your company cell phone person and find out what the contract is

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Not sure what you are seeing here. Restart if you are bogging down. Run less apps at one time. Use a different browser.
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babowa wrote:
Why were the colour icons taken away from the finder and itunes sidebars and and replaced with grey monochrome shade icons.
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This is a complaint is about being taken adavantage of.

I have been with Verizon since May of 2014 and I felt good at first about joining Verizon but at his point I am very disappointed in my experience so far. Every month has been a headache and I can not seem to see at all where the saving really are and especially since I have a government employee discount. I was told about every month "Oh you should see the savings in one to two billing cycles" what a joke! Every month since May I have had to increase my data so that I would not get charged for data overage which is $15.00. So now I am at 8GB and still no savings my bill has been over $100.00 every month since May. When I got my first bill In June I was charged $45.00 in data overage when the IT Support was supposed to have increased my data to avoid this overage and they did not. So If I had not been paying attention to my bill like I do every month Verizon was just going to take my money and say nothing about it. That's bad business they should have the knowledge in technology to catch a mistake on a bill and step up to credit a customer's account for Verizon's mistake. So here we are with the bill for August and Verizon has done it again by secretly adding charges to my account with out a explanation of why they are charging my account. My bill had a overage charge of $14.99 and a late fee of $1.50 which is $16.99 dollars of my money that they were just going to take for no reason. So I called and I was told that since July and August had 31 days that they moved my billing date back on day and Verizon failed to notify me of this action taking place and so that's why my bill was one day late. The lady I spoke with said "Oh we really should tell our customers when this happens so that they can be better prepared to pay their bill on time" now WHY is that so hard to do when Verizon will send you text after text for just about everything else. It's really a shame that I have to call Verizon every month about my bill and call them out on fees that should NOT be on my bill. I am sick and TIRED of doing that I just don't understand what the issue is with communication. My bill was fixed but I asked why was I charged a data overage charge when I clearly did not go over it said that to be true on my Verizon account. She said that " I was charged that because when you go out side of the data towers and use someone else's tower you get charged a NO BILLED DATA FEE" "So we have to wait for the other tower to send us your data usage off of their towers and then we add it to your bill. WHAT??? REALLY?? I have never heard that ever and she could not even tell me what tower and where so right there I know that is a lie and that because I did not go over they just wanted me to pay more money. See the way I figure it Verizon wants me to pay more because they feel what I pay is not enough since I get a discount and if that's the case they should not offer discounts period. Also it seems that at the last two weeks of every month I get a text saying that I have used 70% of my data text YES to get 2 more GB'S, and then the last week of the month close to my new billing date I get another text saying I have used 90% of my data. Well I think that is happening to force me to increase my data to pay them more money, that's not fair BAD BUSINESS. I will say that my service is excellent but customer service and the over all management of Verizon is TERRIBLE AND UNJUST. When my contract is up I will be leaving Verizon to never return because I work hard for my money and I will not just give it away to a bill that has fee's that I SHOULD NOT HAVE TO PAY FOR. If I know that I went over my data I am grown enough to pay for it with no questions asked because I know that it was my fault. I will continue to monitor my bill every month and keep a close eye on Verizon to prevent them from screwing me over on my bill. I'm tired of being taken advantage of.....

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Did you receive an unsolicited promo offer and after accepting realize your employee discount was dropped?

This is EXACTLY what happened to me! About two months ago, I received a text from Verizon stating,
"Verizon appreciates your loyalty. You are currently on the $50/2GB plan. You can now get an extra 2GB of data per month for the same price you pay now. There's no change to your voice plan or contract. Would you like to move to this new plan?"
Of course, I was tempted but thought it was too good to be true. So I called Verizon and spoke to customer service. I basically received the same message - nothing would be changed other than increasing the data plan to 4GB; the monthly rate and contract would remain the same. And I accepted the offer because it was so good!
Now, two months later I find my monthly rate is higher by ~$15. The first month, I called and received a credit - the customer service agent could never figure out why my employee discount was automatically dropped, but ensured me it wouldn't happen again. It was easily resolved and only cost me about 30 minutes in time to call in to get a resolution.
Then I get the next bill... I just chatted with customer service again this morning for this month's bill and suddenly the game has changed... I was told "promo" plans have never been allowed to receive employee discounts. Confuse me?!?! I would imagine this is something that should have come up sooner!
At any rate, I now was forced to go back to the original plan to ensure my bill would remain the same. However, I'm fuming that a company as large as Verizon could use such trickery and get away with it. It's frustrating that I have to babysit my bill and now have been misled. Here I was thinking Verizon's customer service with superior when in reality my "loyalty" plan was designed to cost me more money! Be aware when excepting these offers and they are ultimately a sales scheme.

Well your very welcome just want to be clear there is a BIG difference between loyalty plans and loyalty Data. The data makes no change to the plan at the same rate, the plan changes you to one of the lower amounts possible not allowing the discount to apply to the acct. which is why online when checking the status you can still see you are valid but its not reflecting, unfortunately with this problem VZW cant really apply the discount because its a system reading not a mess up on an agents part. If you contact employment validation they will actually tell you the accurate info which is exactly as im explaining (1-800-890-8007) hope they clear it all up for you.
have a great day all

I have Employee Discount

Hi,
I have a discount through employer, been on it for about 5 years. I just renewed it about 4 months ago through email prompt, and saw Verizon trying to charge me full price without the discount. The rep manually discounted the unwarranted charge a few months back. Now this bill cycle Verizon is again trying to fully charge me again??? Verizon makes it so so soooo difficult to contact them. I try live chat, nothing. No Verizon email to communicate issue. I wonder why this simple issue is a such a problem for Verizon? I really watch my automatic account bill withdraws. A lot of people I know DON'T. I wonder how many people have been overcharged, by such obvious common knowledge of people not being aware of their auto withdraws??? Hmmmmmmm.

Contacted my employee HR to inquire about any changes to my Verizon employee discount. I signed a contract with the total and discount included as an educated decision last year, I could of gone with another cell provider, and now this contract has changed per Verizon? I don't know if this is legal.
I read the pdf on the employee discount, and it does not address a loyalty plan, and my coworkers are all still getting their Verizon discounts?
All I know now is that when I recently called Verizon and I talked with about 5 reps, they all had very different stories.
also, is that I had a employee discount, I renewed it by giving my employees email (removed) to Verizon. The last rep I talked with a few months back, put me in the system with my employee discount, and prorated the my money back. So, I'll keep inquiring to get to the bottom of this issue, find out also if a contract can change in the middle of a plan by these factors? I'll keep asking around, and might contact BBB for further help if needed.
Private info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

Employee Discount and Loyalty Plan

Back in June of this year I contacted customer service to change my plan. I was told about the new Loyalty Plan. My concern was whether or not my employee discount would still apply. The customer service rep checked into it and told me yes. So I made my decision to take the new plan, and commit to a new contract, based on the idea that the plan would be $60 per phone minus the discount which would make each phone $48. This has been the case for months. Even last month, November, Verizon sent me a document to verify I was still eligible for the employee discount. I filled it out and sent it in and got confirmation that I was still qualified. Then the December bill came in and it was $25 higher. When I checked into it I was told that the customer service rep made a mistake and I should have never got the discount. When I checked this forum I found out that a lot of people were told the same thing and made their decision based on still getting their employee discount. This seems like to me that Verizon changed their mind after starting the program and now the consumers are getting a bad deal. This is a breach of contract since I took on the new commitment based on the employee discount still being in effect. My wife and I have been with Verizon for over 13 years. I feel that we have been lied to and that Verizon is refusing to honor their contract with us. They are going to lose our business and we will move our money somewhere else if they don't fix this. They should at least honor what we agreed to until the end of our two year contract. Then they can change the amount legally. This also means that having a contract with Verizon means nothing to them and they have no honor or integrity. So starting today I will start looking for a new carrier because as far as I am concerned my contract with them is null and void the minute they raised my bill and eliminated my employee discount. If they agree to fix the problem, then I will keep their service.

DaleGolds,
We appreciate your loyalty and I’m glad we were able to locate a plan which will help you save. I regret to learn you’ve had this type of experience with a Loyalty plan. We definitely don’t want that to be the case, as these are special plans, especially designed to help our long-time customers. I certainly want to address all your concerns and apologize for the misinformation that may have been provided.
Our goal is to ensure you are billed correctly, and if the plan mentioned is not the best fit for your needs, we are happy to bring you back to the old one. The Loyalty plan you mentioned is designed for single-line users and it is correct the employee discount offered by your company does not apply. It’s always our intention to be honest with you and though this change (discount not applying) is not a breach in contract, it is stated in the agreement the change of eligibility can chance at anytime. This is the case of why the discount would not apply.
AdaS_VZW
Follow us on Twitter at @VZWSupport
I definitely don’t want to lose you as a customer and I’m prepared to do everything I can to help. Please let us know if you would like to change back to your old plan, so we can confirm it is eligible to receive your discount.

Employee Discount without 2 year Contract

I came to Verizon from ATT, where I had Costco Employee discount.I came to Verizon with my paid phones, signed up on Share plan and same employee discount to apply. After 2 months they removed employee discount because I'm not on 2 years contract. I wonder where does it say that on Verizon website?

If that's true it's new to me. You do realize 15 GB is $100 now not $110. I'd get that changed. You do get a $25 discount for each line off contract that's why they are $15 instead of $40. You still should be getting the work discount. Unless they've changed policy or something. Anyway I'd keep the off contract discount instead of being on contract and getting the work discount if you have to choose.

Why is my employee discount being taken away?

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