Wild goose chase!

The link to 'Join the £27.34 existing customer deal' takes you to a sign in page that then asks you to contact customer services. The customer services page has no information regarding the deal and apparently no way of contacting customer services?? Is this a joke??? Would like to take advantage of the deal but Adobe is sending me on a wild goose chase??

Hi Stephen
Sorry for the frustration caused.
The offer is for existing CS3-CS6 customers but I couldn't find a CS3-CS6 product registered to your account which is perhaps why you're having issues? An existing subscription wouldn't qualify you for this offer.
Kind regards
Bev

Similar Messages

EXISTING CUSTOMER DEAL UK / wild goose chase!

The link to 'Join the £27.34 subscription, 40% for existing customers' takes you to a sign in page that then asks you to contact customer services. The customer services page has no information regarding the deal and apparently no way of contacting customer services?? Is this a joke??? Would like to take advantage of the deal but Adobe is sending me on a wild goose chase??

Hi Stephen
I replied to your other post regarding this.
Thanks
Bev

Terrible customer service that sends me on a wild goose chase

I have been dealing with this so called Sony Cares Customer Service,they should call it the Sony No Answers service .I've trying to find the progress of my Z1 for 2 weeks now .And then I find out that the damage isnt covered under warranty the phone isnt even 5 months old and they've had it for almost 2 months .The person on the line at Sony care tells me I have to negotiate the repair price with the repair dept.The only problem is that their repair dept is a private company and they tell me that I need to talk to the Sony Care dept .about the price,and so the circle go's .Totally disgusted with this service and when I get my phone back if that ever happens it will be getting traded in for something else along with all my other Sony products because this has been one of the worst experiances I've ever had .Nice work Sony at keeping your customers happy .

Sorry to hear that, but this is a forum for us, users, to help each other
http://www.sonymobile.com/global-en/support/contact-us/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Is there any way to find out if an apple store can replace a macbook air battery whilst you are there before you go there?

My MacBook Air has come up with the Service Battery warning and isn't holding charge as well as it used to. I expect the battery needs replacing.
How do I find out if an applestore can replace it there and then?
I've been told I need to go online to book a genius appointment, and online the nearest apple store is one that can service macbook air laptops. However, when I go online and select book genius appointment for mac at this applestore it says "There are no available appointments at this store".
When I speak to apple on the phone, I am told, it is not possible to tell me on the phone whether apple stores have spare batteries or not for my macbook air.
On Tuesday I may have time to go to this apple store (Liverpool) without a genius appointment, but not to the next city (Manchester Trafford Centre). When I look for appointments at the Trafford Centre, the only available slot in the next 7 days is on Friday which I cannot do as I am not in the country. It is not possible to book further forward.
So, I really don't want to be going on a wild goose chase trying to find somewhere that can provide and fit a new battery.
Any suggestions greatly appreciated as to how I can get a new battery fitted for my macbook air as soon as possible.
As this is not a rant or complaint (my previous post was removed), I also would like to clearly provide the same constructive criticism as included in my previous post. When the problem "Service Battery" is highlighted by the laptop, in this "connected world" we live in, I think excellent customer service would be being able to book a genius appointment from your laptop with 1 or 2 clicks and also to be able to buy and reserve a battery to be fitted there and then.
As my macbook air is critical for my work and I used it 7 days a week, I really need to be able to replace on applecare customer service to fix this. Thanks.

call them, tell them you NEED a new battery installed, and they need to tell you when they can do it. That is their job to help you! Give pushback if necessary.

Best Buy/Shopkick Customer Service FAIL

Over the past week, I made two major purchases in your store, totally more than $1400 in sales. I am a regular user of Shopkick and to say I'm frustrated is an understatement.
I purchased a computer on 4/19 for $900 from a knowledgable and helpful sales associate, but was not awarded the Shopkick points for this purchase, however. I contacted Shopkick who told me I needed to "return" the product to the store to have the points loaded onto my account. I did this on 4/23, and it still didn't work. I contacted SK again. They said they couldn't do anything if it wasn't run correctly through your store.
I AGAIN drove the 1/2 hour to your store to get this straightened out. They reran it as an "exchange" because I couldn't return a return. Still, the points were not awarded. Now Shopkick is telling me that because the total on my exchange slip is showing $0, that they can't award me the points. They also indicated that it's Best Buy's fault that this is happening, which is even more frustrating.
I am at wit's end, because I'm owed over 2000 points on my shopkick account for this purchase, which is the equivalent of getting about a $10 gift card! I've now spent more than an hour and a half of driving, as well as time on the phone/email with your store and with Shopkick, to straighten this mess out. They said there is nothing more they can do, so I tried emailing Best Buy for help. Then YOUR customer service told me to drive BACK to the store to have them rering the purchase AGAIN! This is not only frustrating - it's INFURIATING! At this point, it's the principle of the issue -- you mean to tell me that NO ONE at either Shopkick or at Best Buy can help to make this right in some way without me having to waste more of my time??? Horrible, horrible customer service.
Please help!

Hello JennyLynn,
I’m sure all you want is your Shopkick points, so it’s truly regrettable to hear you’ve been led around on this wild goose chase when trying to resolve this on your own. I can imagine how confusing this would be, and I apologize for any frustration this may have caused.
As you may be aware, in order to receive points, your Shopkick account must be attached to your purchase at the register. After reviewing the original purchase from 4/19 using the email address attached to your forum profile, it seems your account wasn’t attached. This could explain why Shopkick referred you back to us to return the purchase and re-ring it in order to receive the points. However, as we merely did an even exchange and not a return and repurchase, the total purchase price appears as $0.00. As such, Shopkick wouldn’t recognize the purchase, and this could explain why there weren’t any points awarded.
As I realize this experience has been far from ideal, I’ve sent you a private message to discuss the options we may have available to us at this time. In order to read this message, please log into the forum and click on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to synch Classic iPod

I cannot get my Classic iPod to synch on Windows XP. Running most recent version of iTunes. Keep getting various error messages (different numbers) and unable to synch message. I restored the iPod; even tried on a different classic iPod...still no luck. I've been working on this off and on for over 2 weeks and don't know what else to try. I am on a new PC and loaded the library from my external Seagate harddrive.

What is the iPod software version as shown in the iTunes summary page? (1.1.2 or 2.0.4)
Stating that you have tried on a different Clasiic and still no luck, would mean it is iTunes or PC hardware problem like USD driver or ports.
Can you try again, and list down the error number, there are a hundreds of possible errors with iPod syncing, so it would be helpful, if you can list down the numbers or else it would just a wild goose chase.
Have a nice day!

Why is the 'Choose icon...' button in the Options tab of the field property dialog box not enabled?

I am using Adobe Acrobat Professional XI running on Windows 8.
This “feature” has been bugging me for some time now. I remember it happening when I used Acrobat 9 Professional (Windows XP) and it is still happening in Acrobat XI Professional. I think I figured out a situation when I can reproduce this “feature” conistently and I hope someone fixes this.
Try the following and see what happens:
1. Acrobat Professional is not open.
2. Launch Word and start editing a document (or some other authoring tool that can generete PDF document).
3. After editing the document, generate a PDF version of the document.
4. Launch Acrobat Professional and edit the PDF document generated in 3.
5. Add a button.
6. View the button's properties.
7. Change the Fill Color property in the Appearance tab to none.
8. Change the Layout in the Options tab to Icon only.
Now here is what bugs be. Shouldn’t the 'Choose Icon ...' button be enabled? It is not enabled after step 8. It is possible that 'Choose Icon ...' button is enabled for some of you. I this case, it would be nice if at least one of you who experience the same bug say so in this thread so that Adobe doesn't think I am sending them on a wild goose chase.
I can enable it by selecting a different tab and then returning to the Options tab. A similar thing happens when reverting back from 'Icon only' to 'Label only' but I am not sure how to reconstruct a scenario for this one.
Here is the dialog box for one instance when I noticed the bug.
Regards,
John

You're right, it has been that way for a long time. I've never bothered reporting it as a bug since it's simple enough to deal with, but reporting it would be a reasonable thing to do.

Something in iTunes version 7.6.9.2 is not working on my laptop (Toshiba)

Just this week I began having problems with my iPod nano (3rd generation) and my computer. Here's the deal: A couple of weeks ago I went through some of the files on my computer and removed them because I thought I didn't need them. One of those files that I deleted was Quick Time. I never knew that I needed Quick Time in order to use iTunes. Anyhow, I immediately uninstalled my version of iTunes and reinstalled iTunes (version 7.6.9.2)+ Quick Time. At that point in time, I was having an issue with my iPod displaying that it indeed was connected, but it wasn't showing up in iTunes for me. So I called the oh-so-helpful folks at Apple Support. That first call sent me on a wild goose chase and has cost me at least $100 so far. So when I first spoke with the Apple Support person, he went through all the steps that he knew could be done (ex. uninstalling and reinstalling iTunes once again). No advice that he was giving me was working, and he basically ended our conversation (because it was later than 6 pm Pacific time and they close at 6). He told me that once my Toshiba laptop (with Windows XP Service Pack 2) rebooted, everything would be in order. It sure wasn't! When I rebooted my system, my iPod no longer even said that it was connected! It simply lit up and then faded to black when plugged in to any of my 4 USB ports. Fortunately, I live near an Apple retail store, so I took my iPod there the next morning. The guy at the store tried my iPod on the store's computer that had Windows, and it (my iPod) showed up immediately. He then asked me to bring in my laptop so that they could check and see if there was just something wrong with my computer. I returned 3 hours later at my scheduled appointment time, and all the kid who looked at my computer could say was that there was a problem with my USB ports and that I should get a new laptop! I was extremely frustrated at this point, but instead of falling for the "buy a new computer" trap, I immediately took my laptop to Geek Squad within a nearby Best Buy. The Geek Squad representative actually took about 1/2 an hour to go through everything on my computer and (once he was done running diagnostics) let me behind the counter to see for myself that there was absolutely nothing wrong with a single one of my USB ports! He even went and got a brand new iPod of the same make and model as mine and plugged it in to my computer, and it popped up instantly! So after all this messing around, I decided to call Apple again to tell them that in fact, there was nothing wrong with my iPod, and also nothing wrong with my computer. The Geek Squad rep. said to me that there is something going on in my registration of iTunes 7.6.9.2 that is not closing out that is not allowing ONLY my computer to recognize ONLY my iPod. At the end of that phone call, I agreed to pay $40 to send my iPod off to get repaired/replaced, but immediately after our conversation, I thought to myself...Hang on a minute...My iPod is obviously not the problem here, so I just paid $40 for nothing! Next morning I called Apple again to explain what had happened in my previous phone conversation with them, and the kid on the other line spent all of 2 minutes claiming that there was nothing that could be done since my iPod didn't (and still doesn't) show up under the Device Manager. As a matter of fact -- nothing shows up in my device manager, even though I have both a mouse and a printer hooked up to my computer in 2 of the USB ports (one in back and one on the side) and both of these work (and always have worked) just fine! Any advice as to what I should do with the exception of banging my head against a wall and call Apple Support and pay for more cell phone minutes that are outside of my plan's coverage??!!

I think there's on higher version than 7.6.2.9

Cannot connect to Oracle through ODBC.

Please help, I don't know what else to try.
I'm writing automated test scripts and frequently need to access the database to verify data values. These scripts run under multiple environments and have to validate several different flavors of database products. I use ODBC to establish the database connection and this works well under everything except the following environment:
Database Host:
Windows Server 2008, Standard Edition
Oracle 10g
Client:
Windows Server 2008 Standard (64-bit)
Oracle 11g client software installed.
Following recommendations here on the Oracle site, I used the OUI to remove the Oracle ODBC driver that is installed with the client software and installed RDBODBC3320_x64.msi.
I was unable to connect to the database at all using the Oracle 10g client software under this environment, but it is my understanding that Oracle 11g should work. I don't have much choice. The Oracle 10g client refused to install in this environment.
I am able to create a DSN for the database using the ODBC Data Source Administrator. I specify the configuration correctly, but when I try to test the connection, it returns the error:
FAILED: Service Connection test
rc=-1
SQLState=08S01
[Oracle][ODBC][Rdb] Connect Ret -1 Err# 10061
WSAECONNREFUSED Connection refused
I interpret this to mean that I'm reaching the server and database, but it isn't recognizing the connection as being from a legitimate account. Am I wrong?
From this client machine, I am able to connect to and query the database using SQLPlus, so it isn't that the database is unavailable from the test machine.
On the host server, I am able to create an ODBC configuration that tests successfully. That is, of course, the 10g version of the ODBC driver.
I hope someone can supply an answer, this is a high visibility item that is making me look foolish.
Thanks,
Dave P.

Hi Dave,
It's difficult to make decent recommendations without knowing for sure even what kind of database you're connecting to, or what issues you're having exactly. "No success with the 64 bit flavor" doesn't provide much info to go on.
Here's the bullet points that will hopefully get you working, assuming you're connecting to "regular" oracle and that this whole RDB thing was a wild goose chase. If you're actually connecting to an RDB database, skip all the steps below and go post in the RDB forum to get their advice. If you're not sure what the difference is, or what you're connecting to, ask someone who knows.
*1)* Are you ultimately trying to connect with a 32 bit app or a 64 bit app, from the 64 bit 2008 box?
- What kind of "scripts" are you writing? VBSscript you're executing from a DOS prompt? If so, how are you invoking it exactly? Just by typing filename.vbs?
- Are the scripts running with 32bit cscript.exe or 64 bit cscript.exe?
The bottom line is that 32 bit apps need 32 bit client software, and 64 bit apps need 64 bit client software, and you need to have the right stuff installed. The first thing you need to figure out is whether you're running 32 bit app or 64 bit process. Usually you can open Task Manager and look for the process name in the Process tab; if there's a *32 next to it, it's 32 bit. Otherwise it's 64 bit.
*2)* Once you determine what bitness the software you're running is, you then need to download and install that bitness of Oracle client software. You can get 11.2.0.1 here:
32 bit 11.2 client:
http://www.oracle.com/technetwork/database/enterprise-edition/downloads/112010-win32soft-098987.html
64 bit 11.2 client:
http://www.oracle.com/technetwork/database/enterprise-edition/downloads/112010-win64soft-094461.html
*3)* After downloading the client.zip and extracting it, run setup.exe, take the defaults, chose Custom install type, select ODBC driver and SQLPlus from the list, and the installer will automatically install the Oracle software as well.
Note: You could use Instant Client for this as well; but you'll have to download and install SQLPlus and the ODBC driver in addition to the instant client itself, and using the OUI and the Full client installation is "easier" as it doesn't require manual installation like Instant client does, so less error prone.
*4)* Configure tnsnames.ora for that install so the client knows where you want to connect to, test it using sqlplus from that install location to make sure you have it right.
*5)* If you want to configure a 32 bit dsn, you need to use the 32 bit administrator ( c:\windows\syswow64\odbcad32.exe).
64 bit dsn's you configure via c:\windows\system32\odbcad32.exe (or via control panel > odbc administrator).
*6)* Run your app, hopefully you're dialed.
*7)* Profit.
Hope it helps,
Greg

How do you add contacts to new web text service?

This has been an obnoxious experience with Verizon's new text service from the web site to any device. I tried to get started doing exactly what they said to do. I selected all my contacts that appeared in the list to add to the contacts in the web text contact list. I immediately got a message saying I had too many contacts. How much does it cost them for a few extra contacts when Verizon is already storing this information on their site from my iphone backup assistant. Then I tried deleting contacts from the list in front of me. The list did not work. It was a dead list that could not be clicked on unless you selected all contacts at the top. But that's exactly what Verizon didn't want. I preferred to use this list to remove contacts because it included my notes about the contact that would help me to decide contacts I didn't need. Then I tried choice two, a small window to the right of this that held all the contacts and I was able to click on those I could delete, even though this didn't include the contact info in the list form on the left. I spent a great deal of time doing this because each time I clicked to remove a contact, the list of contacts started at the very beginning again. I kept navigating each time I deleted a contact and finally after very long time had finished. I clicked to add the remaining contacts and received a big notice in my face that the session had timed out. I was extremely angry that Verizon carelessly forced me into spending all that time because they are too cheap to store more than the mandatory number of contacts they decided you needed. I got through the fury and started the wild goose chase of trying to contact Verizon. All those links did was to take me to messages and articles, etc. that had nothing to do with the problem. No matter how few or how many words I used to search, it still found nothing relevant. I reluctantly tried to use live chat which said chat available now. I clicked on chat and nit only directed me back to the same page where I could get no information at all. This sees like a great scam to me., The greedy telephone company tries to sell themselves as offering a free new service!! Then they make it impossible to set up the account no matter how hard I tried. I spent at least 3 hours going around in circles, actually believing each new sign to contact Verizon which always led back to the same dead end. How do you manage to get your contacts deleted to their arbitrary number within their very arbitrary time limit? There is no good reason for either the number of contacts to be limited so greatly or for the time it takes to do this tedious manual deleting to be limited in such a manner. Even if they are going to be nasty and limit the time you have to delete contacts, the least they could do is tell up front how long you have to make these cuts. Or they could have, when nearing the limit of time, given me a 5 minute warning. Not from Verizon. They should not have forced me to delete contacts to begin with and secondly there should not be time limit on such a tedious job. It really makes me hate a company that I already dislike. They are so greedy that my land line ad cell cost me over $250 a month. Any suggestions on how to complete this tedious task before the time is up would be greatly appreciated. Other companies allow their customers to easily send texts right from the website. Why Verizon decided to provide an app which I don't need and which will prevent me from using the we texting service is something I don't understand. I'd appreciate any suggestions.

Oops, sorry. Since you posted the question on the iPhone support forum, I assumed you meant how to do it with the iPhone.
Heysan and Jivetalk look a lot like the mobile versions of the major IM apps (like http://mm.yahoo.com). If accessing Yahoo, I need to create my buddies and groups in Yahoo using a full interface, and they show up on the mobile interface. The mobile interface doesn't allow me the same flexibility.

How to Package Photoshop Extension for cs4/cs5 with manifest.xml

Hello,
tl;dr: How can I package my extension for both cs4 and cs5 in a way that respects the extension's window geometry?
I have a panel that specifies window geometry in it's manifest.xml. When the panel is installed into Photoshop's panels/ folder, the geometry gets ignored, so I'm trying to package the panel as an extension to be installed via the Extension Manager. I have run into different problems for each CS version. I've read quite a few pdfs about the Extension Manager, UCF command line packaging, etc, and have not been able to find a solution that works for both platforms.
My understaning
My trial and error research has lead me to understand that the extension's files must eventually end up in the (mac) /Library/Application Support/Adobe/<CSversion>ServiceManager/extensions/ directory. In CS5, if the extension's folder contains a manifest.xml file (ex: /extensions/GuideGuide/CSXS/manifest.xml) that specifies window geometry, Photoshop will respect that window geometry when the panel opens. However, in CS4, this is not enough. From my tests, Photoshop CS4 doesn't seem to do anything with the manifest.xml file. Instead, I had to modify /Library/Application Support/Adobe/CS4ServiceManager/ServiceManifest.xml and add my extension to it's contents. Once I did this, Photoshop CS4 launches my panel and respects it's window geometry.
The problem with this is that it's a manual installation. I can't ask my users to dig around in their system files to install my panel. In addition, since it's unsigned using this method, it won't work if they're not flagged for debugging. I've started exploring using the Extension Manager, but I have run into problems that I cannot find ansers in the few pdfs about packaging that I've been able to find.
CS5 Problems
If I use the UCF command line tool, I can package and sign my file. It installs fine and does what I want. However, using this method, I haven't been able to find a way to specify the author and description that shows up in the Extension Manager.
CS4 Problems
The UCF command line tool doesn't appear to make packages that can be installed by CS4, and I haven't been able to find one that is compatable. I've had to result to using the Extension Manager to package my extension based on a .mxi file. The problem I have here is that installing files this way limits me to putting them in the /panels directory, which then causes the panel to ignore the indow geometry. Is there a way with an .mxi file to install in the /Library/Application Support/Adobe/<CSversion>ServiceManager/extensions/ directory and modify the /Library/Application Support/Adobe/CS4ServiceManager/ServiceManifest.xml file?
There must be, because Kuler and other extensions are installed there.
Thank you SO much for any help you might provide. I've spent weeks trying to get this to work and have run into nothing but dead ends and wild goose chases.

Your extension is a CSXS extension. For CSXS extension it's introduced in Extension Manager 2.1. (You can download Extension manager 2.1 from http://www.adobe.com/exchange/em_download/em20_download.html)
In Extension Manager CS2.1 only MXP package is supported. In Extension Manager CS5 CSXS extension must be packaged by ZXP format. So you have to generate two packages for CS4(mxp) and CS5(zxp)
For CS5, you can use ucf.jar to generate the zxp package.
For CS4, you have to create an MXI file and package it by Extension Manager 2.1 to mxp package. Here is a sample CSXS mxi file:
<macromedia-extension
           name="CSXS_TEST_EXTENSION"
           version="1.0.0"
           type="Command"
           requires-restart="true">
          <author name="Macromedia" />
          <products>
                    <product name="Dreamweaver" version="10" primary="true" />
                    <product name="Fireworks" version="10" primary="true" />
                    <product name="Flash" version="10" primary="true" />
                    <product name="" version="11" familyname="Photoshop" primary="true" />
                    <product name="Illustrator" version="14" primary="true" />
                    <product name="CSXS" version="1" />
          </products>
          <description>
          <![CDATA[
          CSXS extension sample.
          ]]>
          </description>
          <ui-access>
          <![CDATA[
          Extension Name: kuler
          ]]>
          </ui-access>
          <license-agreement>
          <![CDATA[
          ]]>
          </license-agreement>
          <files>
                    <file source="test_extension" destination="" />
          </files>
</macromedia-extension>

Event Log stopped working - Error 1747 : The Authentication Service is Unknown

I reccently noticed that my scheduled tasks were no longer running. I tried to bring up the task scheduler and it said the service was not running. I checked the service and sure enough, it was not running. I tried to start it and it failed because the windows event log service, which is a dependency, was also not running. I tried to start the event log service, and gave the error above in the subject line.
The event log service uses a log on of "Local Service". There are other services that use the same log on and they start up with no problem. I have searched the internet for a solution to this and have tried several things I found with no luck. One was to run SFC, another was to delete the Windows/Logs and Windows/System32/Logfiles folders so they would be re-created on startup. I also tried subinacl to reset the ACLs on registry branches and the subfolders of %SystemDrive% as recommeded in another forum.
I am running Vista Home Premium and all the latest updates have neen applied. Anyone have any further ideas? (short of re-installing Vista).
Thanks.

Hi there Robin. I am an IT Technician & felt that I needed to begin communication with you regarding this issue. I recently made a post in this thread detailing my issues & found resolution. I just wanted to share my post with you & hope that the information is useful to others that need to resolve these issues without re-installing their operating systems. Please find my post below:
Hi all. I am an IT technician & have recently been troubleshooting a customer's Windows Vista Home Premium laptop in a wireless home network.
In a nutshell the laptop suddenly stopped connecting to the wireless router; upon investigation I found lots of windows services were not starting; this sent me on a bit of a wild goose chase as this showed all signs of some kind of trojan / malware infection hogging the system. Here are some of the things I saw:
1). Norton 360 wasn't even running correctly & I was unable to view it's firewall status.
2). Windows firewall was disabled & I was unable to start it (service failed error message).
3). I was unable to view windows event logs & received "Error 1747 : The Authentication Service is Unknown"
4). Windows Side Bar was all blanked out & not showing any gadgets
5). I attempted a system restore but that failed (I saw references in system restore that the Bonjour service had been un-installed)
I did loads of further investigation & found this thread. It would appear that removing, or even trying to remove / un-install the Bonjour service may cause the above mentioned issues in windows Vista. I have not seen this kind of errata in windows XP.
I have heard of people pulling their hair out & re-installing the operating system possibly due to experiencing these issues.
Please Read On....
Resolution that worked for me:
I ran the Winsock corruption fix that is mentioned in previous threads as per microsoft's instructions found at the following URL: http://support.microsoft.com/kb/811259
Manual steps to recover from Winsock2 corruption for Windows Vista users
Winsock corruption can cause connectivity problems. To resolve this issue by using Network Diagnostics in Windows Vista, follow these steps:
1.
Click , and then click Network.
2.
Click Network and Sharing Center.
3.
In the Network and Sharing Center box, click Diagnose and Repair.
Note You may also access the Network and Sharing Center in Control Panel.
If the Network and Diagnostic tool was unable to find a problem, you can manually repair or reset Winsock.
Manual steps to repair or to reset Winsock for Windows Vista users
1.
Click , type cmd in the Start Search box, right-click cmd.exe, click Run as administrator, and then press Continue.
2.
Type netsh winsock reset at the command prompt, and then press ENTER.
Note If the command is typed incorrectly, you will receive an error message. Type the command again. When the command is completed successfully, a confirmation appears, followed by a new command prompt. Then, go to step 3.
3.
Type exit, and then press ENTER
Hey Presto!!!! After re-booting everything is back online & all necessary windows services & norton 360 are starting as normal.
Further Information on Bonjour Service:
http://en.wikipedia.org/wiki/Bonjour_(software)
As I understand & in my experience the Bonjour service is installed as a sub-aplet with certain 3rd party software applications including Apples itunes & Adobe newest Creative Suite 3 installs Apple’s Bonjour service even if you don’t install Version Cue. Its main goal is to provide zero-configuration connectivity between Version Cue server and the suite’s applications.
A bit more CSi & i've established how to un-install Bonjour service; there is a great topic on this subject at the following URL: http://www.raymond.cc/blog/archives/2008/02/10/how-to-uninstall-or-remove-bonjour-mdnsresponderexe/
Thanks to all for your post & input...it has really helped to get this issue resolved (well for me anyway) & has of course save a re-install!!!!
I will keep an eye on this thread...please post your resolutions / experiences to help others.
Kind regards

How do I create multiple desktops in 10.8.2 Mission Control?

I've been given to understand that in 10.8.2, Mission Control allows for up to 6 desktops. If this is true, how does one create and maintain them? I can't find documentation anywere--or am I just on a wild goose chase?
Thanks...

I'm not sure what the limit is, but it's a lot more than six.
Move the cursor to the right of the rightmost desktop. A dark "+" (plus) icon will appear.
Click it!

Token from report showing up in Select List

I'm working on an app that has a drill down report. One of the columns in the report is a link (Target Type = URL) to a form that allows the user to the row that he/she clicked on in the report.
The values of parms passed to the page "511" are passed via the report tokens.
Two of the tokens for some reason aren't resolved when they get to the page (511).
The tokens #MEDIA_UID# and #LOCATION_UID# appear in the respective select lists (Media has a select list and location has a select list).
For example. When the use clicks on the link the resulting page's Media select
list will look something like this:
#MEDIA_UID#
DOC
CD
DVD
The #MEDIA_UID# Token will be included in the list of values instead of
the actual value from the row in the report.
The Target Type for the link is URL.
The URL is set to:
f?p=&APP_ID.:511:&SESSION.::&DEBUG.:511:P511_MEDIA_UID,P511_LOCATION_UID,P511_REMARKS,P511_DIST,P511_DOC_MASTER_UID,P511_NUM_TO_COPY:#MEDIA_UID#,#LOCATION_UID#,\#REMARKS#\,\#DIST#\,&P510_DOC_MASTER_UID.,#COPY_NBR#
Does the URL look OK?
Has anyone noticed this type of behavior?
Thanks.
David

Bingo. You're right. I just found that out a few minutes ago. I inherited this piece of the app from someone else. I was comparing the URLs (dev to prod). Didn't think to look at the actual column alias until after I had posted this. Someone changed
the column alias in prod but didn't make that change in the Link's target URL.
If you set the target to a page in the application and then change a column alias in the query will the link pick that change up automatically? Or do you still have to make sure and change it in the link?
Thanks.
Sorry for the wild goose chase.
David

At my wits end with broadband support

Last week my connection dropped out - BTHomehub2, broadband light goes orange and appears to like it, as it stays that way for an hour and after a restart & reset. Despite it being 10.30pm i'm pretty reliant on my connection, so i call up the support line and a young woman answers the phone and it doesn't bode well early on. Part way through explaining my situation she started sighing, so i apologised if i was boring her, but she reluctantly agreed to test my line, can i have your details etc. At this point she vanished for ages, so i spent that time submitting a fault report on the website. After a while she came back and started telling me how a fault had been detected and that it would be back on soon. Great - how soon? Up to 24 hours... well, inconvenient but if that's the best guess you can give i suppose that's all i can go on.
Early the next morning i notice the fault report has been "resolved" on the website. Erm... nope, it hasn't, the broadband light is still full on orange like a pelican crossing beacon, attention whore that it is. So, ring them up again and explain my concern - that if it shows as resolved then perhaps it will be overlooked. I was assured that someone from 2nd line support would be in touch. He called about nine, introduced himself as Pradesh from 2nd line support and that the fault was with the exchange, who had been informed and someone would be in touch if there is news.
The next time i spoke to the support line, within a few minutes of getting through i feel like i've done something naughty at school, with the lass on the other end just talking, relentlessly, until i managed to refer her to the previous conversation i had with her colleague that morning, suggesting she should check the log and read up on my fault, but she denied there was any record of a call earlier. The conversation progressed, and then she read a quote from me, from the call earlier in the day! I asked her if that was a super power or if she had been mistaken and had found the call record - she then got very agitated, told me i was being rude and if i swore again she would hang up - i had certainly said nothing obscene - so i challenged her attitude and asked to speak to someone else, perhaps a supervisor, but we all know that there's never a manager on shift, there are no supervisors and they are unable to put you through to anyone else - like these call centres are run by anarchic mercenaries, no leaders, and no contact with the outside world - who are you hiring, BT? The cast from Mad Max??
At some point she hung up on me.
Last of all, i spoke to a chap named Angurag, who was super-sympathetic, and super-pleased to be given the opportunity to help me out (No-one should be that enthusiastic about dealing with a broken broadband connection. It's wholly un-natural), and was super-polite, but ultimately just apologised a lot and told me someone would be in touch.
No-one was.
About 36 hours after it went out, the connection returned but, since that day, it's been dreadfully slow. I've given it a couple of days as i understand the weather has caused problems at a local exchange (as reported by a different ISP's exchange fault tracker - BT, why don't you have one of them?) but it's gone on too long, so i called this evening and was told that the connection appears fine from their end so an engineer would contact me...
four days from now. I told him forget it, i'll just hope the internet gremlins sort it out as i am, literally, done with talking to a helpdesk that provides no help and involves four separate departments to even report a fault to the engineers (1st line -> 2nd line -> wholesale -> engineer, which is then reversed to inform the customer even what the problem is - that's simply retardedly long winded).
I've been a customer for some time, i've endured some real junk from BT but i've stuck with it. Think i'm as close tonight to leaving and risking my connection with Virgin as i have ever been. I pay far too much for this.
Please don't take me up as a moaner, i'm a very low temperature guy 99.9% of the time, i'm just at the end of the ol' rope with regards to ever speaking to someone at BT who has a clue ever again.
Solved!
Go to Solution.

Thanks for the reply, little confused though, not entirely sure how it helps my situation. My main concern is that i am still entirely in the dark as to what the problem with my connection is, and i have nowhere to turn to obtain information or help of any kind. The fault they detected is at the exchange, but it's not at the exchange, and there isn't a fault, but someone will call me back inside an hour, four days from now, or never, as long as no-one imagines me swearing at them. Madness, i tell thee.
I am, again, sitting in the queue on the phone, hoping beyond hope that this time i will stumble across one of the few really useful and helpful members of staff (very often a Geordie i notice), as faults in the past that have had the helpline lead me on a wild goose chase have been resolved in seconds when i find that right person.
Instead, it appears that BT have outsourced their support line to Mordor or somewhere, and the modus operandi is to make stuff up, lie through their teeth, pass the buck - basically anything to get me off the line as soon as is possible, regardless of the service.
Can't even get the btw speedtest page to load now, times out. Pigeons would be more effective a means of communication. Now i'm wondering if they're expensive to keep, what sort of union they have etc.

Wild goose chase!

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