Will SAP CRM add value to me?

Hi Guys, This is Thabresh from Chennai,India.I need a clarification on whether sap crm will be suitable for me l have 3yrs experience totally...First 18 months in barclays finance in channel sales and next 18 months in Scope international as an CRM end user where i used to handle portfolio of standard chartered bank uae customers over the phone... Let me know if SAP CRM will add value to me

Hi
1. Which CRM application you were working on when you were in Stan Chart? Is it SAP CRM? Every CRM application is different and has it's specific user interface.
2. The customer service role which you working in currently is totally different than what you actually implement or support in SAP CRM.
3. The background of sales and marketing or working knowledge of retails, manufacturing, healthcare industry etc would have been an added advantage.
4. SAP CRM as a software involves mapping of business processes in SAP. Even if you do not have SAP background but if you could have the working experience in above mentioned indutry it will be helpful.
5. Also, usually IT firms (in INDIA), would prefer to take candidates (even if they do not have SAP background) with engineering+MBA background.
6. But you want to make a career in SAP CRM, you would have to undergone training + certification from SAP Authorised Education partner. You can find more information on the same on SAP web site. You may find the SAP authorised education partner in Chennai also.
Hope this will be useful.
Regards

Similar Messages

How to enable net value in sap crm opportunity

hello all ,
how to enable net value in sap crm opportunity and item category.
please help me out i am new in sap crm
Ahmad

Hi Ali,
Every transaction which you create have some predefined rule in the form of procedure which is attached in the transaction level. You can follow below path and check for the transaction which are the rule maintained.
CRM->Basic setting-> Define transaction types.
Search for your transaction type and double link in order to see all the rules attached to transaction level.
You also need to define which item categories you wanted to configure for particular transaction type which you all ready have done it seems.
You also need to define pricing procedure to the transaction where you need to checked for errors.
Below is the path
CRM->Basic setting-> Define transaction type-> open your transaction
step 2:click on assignment of business transaction categories than select category as Sales
than click on Customizing Header option to see attached pricing procedure with it.here you need to check for your error.
to check partner determination rule please follow below path in SPRO. -> partner determination procedure
Check in head of transaction which partner procedure is attached.
Than search for partner determination procedure in below path.
I hope this will help you to validate the setting for your transaction and will be helpful to solve your issue.
Thanks,
Prem

Add SAP CRM 7.0 to Discovery System?

Hello all,
is it possible to add SAP CRM 7.0 to the Discovery System?
Jan

I am sure you will be able to install an additional instance on it. But DS-V4 does not come with CRM 7.0.

What is Item Category in SAP CRM ? Where exactly it will be useful ?

What is Item Category in SAP CRM ? Where exactly it will be useful ? Please explain in detail.
Edited by: Rajanand Tadakamadla on Nov 6, 2010 12:46 PM

Hello Rajanand,
1. Item Category :
You define the item categories for business transactions.Like transaction types, an item category is assigned to one or more business transaction categories
An item category specifies the properties and attributes of a business transaction item, and therefore controls how the item is processed
First, you assign the item category to an item object type. The item object type defines the business context in which an item category is used.
ExampleBUS200140- CRM Service Product Item.
2. Item Category Group
With the help of the item category group, you review the various products from a business view for item category determination. Enter the item category group for each product in the product master.(T Code COMMPR01)
During business transaction processing, the system creates the item category from the item category group for the product, and from the business transaction category, and proposes it in the document.
You can assign item categories to business transaction types and item category groups in the process Maintain item category determination.
3.Item Categories Usages
The item category usage is generally used for items that do not refer to a product (for example, Free Items, text items).
The item category usage is assigned to the respective transaction types when the item category is determined. When processing documents, the system determines the item category from the transaction type and item category group or the item category usage and proposes it in the document.
Regards,
Rajendra Sonawane

How to set value for radio button in sap crm survey suite

Hi ,
I created a survey in CRM Service, in which I added a question with answer as '10 Selection Button Group ('radio button'). And answer has 11 answer options (which means 11 radio buttions). Now when we test the survey, the value for the radio buttons is appearing like 'id_0050569b03091ee480a29d8ee61e953c'. But i want to set a specific value for each radion button (from 1 to 11). So, how to set value for radio button in sap crm survey suite???.
Thanks & Regards,
Seshu

Hi,
I found solution myself. Click on Goto -> Editing Mode -> Expert Mode. Now you can set value for radio button.
Regards,
Seshu

How to send Email to customer when clicked on hyperlink on SAP CRM web UI

Hi all,
I am working with SAP CRM 7.0 EHP1. I have one field named Email on Complaint description page on Web client UI. I have made the field a hyperlink by using the setter getter methods of attribute in component workbench for the component -BT120H_CPL. Now I want to send one mail to customer who have raised the complaint when clicked on the hyperlink Email through SAP CRM if possible or by using Microsoft outlook(Microsoft outlook is default mailing server on the system).
Please help !
Thanks and regards,
Kavita Chaudhary
Mobile: 8800222151

Hi kavitha Chaudhary,
if you wan to send any details to outside mail id first you should get that person mail id. based on that you can send data to that mail id by using this code...
just fallow this code in your event..
DATA: send_request       TYPE REF TO cl_bcs.
DATA: text               TYPE bcsy_text.
DATA: document           TYPE REF TO cl_document_bcs.
DATA: sender             TYPE REF TO cl_sapuser_bcs.
DATA: recipient          TYPE REF TO if_recipient_bcs.
DATA: bcs_exception      TYPE REF TO cx_bcs.
DATA: sent_to_all        TYPE os_boolean.
TRY.
*     -------- create persistent send request ------------------------
       send_request = cl_bcs=>create_persistent( ).
*     -------- create and set document -------------------------------
*     create document from internal table with text
       APPEND 'Hi to all' TO text.
       document = cl_document_bcs=>create_document(
                       i_type    = 'RAW'
                       i_text    = text
                       i_length = '12'
                       i_subject = 'test created by srinivas' ).
*     add document to send request
       CALL METHOD send_request->set_document( document ).
        sender = cl_sapuser_bcs=>create( sy-uname ).
       CALL METHOD send_request->set_sender
         EXPORTING
           i_sender = sender.
* hardcoded value im passing here u should capture customer mail id here..
data : lv_email type string.
lv_email = '[email protected]'.
*     --------- add recipient (e-mail address) -----------------------
*     create recipient - please replace e-mail address !!!
       recipient = cl_cam_address_bcs=>create_internet_address(
                                         lv_email ).
*     add recipient with its respective attributes to send request
       CALL METHOD send_request->add_recipient
         EXPORTING
           i_recipient = recipient
           i_express   = 'X'.
*     ---------- send document ---------------------------------------
       CALL METHOD send_request->send(
         EXPORTING
           i_with_error_screen = 'X'
         RECEIVING
           result              = sent_to_all ).
       IF sent_to_all = 'X'.
         WRITE text-003.
       ENDIF.
       COMMIT WORK.
* *                     exception handling
* * replace this very rudimentary exception handling
* * with your own one !!!
     CATCH cx_bcs INTO bcs_exception.
       WRITE: text-001.
       WRITE: text-002, bcs_exception->error_type.
       EXIT.
   ENDTRY.
after this go to sost transaction.
first you can see first mail.. select your recent mail id execute then you will get email..
try this and let me know..
if this is not working then see this link too this might be help full to you.
Hyperlink in Email using Send Mail Activity
Thanks & Regards,
Srinivask.

In which screen the Profit Center field can be seen in SAP CRM Product Master?

Hi SAP Experts,
Please provide your valuable inputs on the below request:
1) Do we have profit center field in SAP CRM Product Master?If yes then in which screen can we see?
2) At the moment we are not using the profit center field in either of the systems(ECC and SAP CRM) in Material, we want to use this then how to go ahead to have this field in CRM.
3) If we add the profit center value in material master in ECC under general and plant data view then how this value will be replicated into SAP CRM , delta load or initial load?
We are using SAP ECC 6.0 and SAP CRM 7.1 systems.
Appreciated for your inputs at the earliest.
Best Regards,
SV

Hi,
Substitution Rule :-
Prerequisite :
1. WBS Level (PRPS-STUFE) = ' 3 ' AND Statistical Indicator (PRPS-XSTAT) = ' X '
Substitute
1. Profit centre (PRPS-PRCTR) - ' '
Hope this will clear you...
Regards,
Hari

CRM - Add New Field in Competitor Product Screen

We are looking for the right way to enhance the competitor product screen (object prod_cp) in CRM 7.0. We have explored several options and we would like to have a confirmation that we selected the right option for the CRM level we are on now. We checked enhancement options via eewb and aet. However, in transaction axtreg there are 129 objects that can be enhanced but object prod_cp is not part of that list so I assume both tools mentioned cannot be used to enhance the competitor product screen (we want to add new fields and put business logic behind it). Is this a correct conclusion? I based the conclusion on post below:
AET enhancement capabilities
Found a OSS note 1088910 which looks like something we could use instead in CRM 7.0:
appl enhancement          component view for customer
Competitor products (PRDCP)     PRDCPOV/CustomHeader
Is this correct?
If this is not correct, how can we enhance the competitor product screen without changing the sap standard code (like append a Z structure to table comm_product_idx and then....are there any enhancement sports for this screen where we can add our custom code?). Do we have to use the framework enhancement concept?
Also found OSS note 1448299 that provides information about business functions for the Application Enhancement Tool (AET) in SAP Enhancement Package 1 for SAP CRM 7.0 and I saw that we will be able to enhance the competitor product screen as soon as we have upgraded to Ehp 1 just by switching on business function crm_inf_1. Is that correct?
Rgds,
Josephine

Hi Josephine,
You can enhance any standard CRM 7.0 component. follow this wiki on how to enhance standar CRM7.0 components
http://wiki.sdn.sap.com/wiki/display/CRM/HowtoGuide-EnhancingtheUIinCRM+7.0
You have two options to add new field to the competitor product screen
1. Using AET. Application Enhancement Tool, require very limited technical knowledge and i believe even function person can add a new field on the webui screen using AET. Search sdn with AET and you will find lot of information.
2. Create a z table with the new field value and product id (unique key).
    Create a value node in the standar component.
    On load of the webui screen fetch the details of the new field from the ztable and display it
    On the save of the webui screen if the value of the new field has changed update the z table.
Regards

Future of SAP CRM

Hello Friends,
I need a very sincere advice with the help of this forum and would really appreciate the SAP folks to open-up and provide your best futuristic and honest suggestion
My Background
I have a total of 7.5 years of experience that includes 6 years of SAP presales support activity. Now when I say presales as you all know it stars from LEAD QUALIFICATION and ends to LEAD CONVERSION and the capacity of work that is involved between these two word is enormous. So far my professional career got totally engrossed into RFPs, RFIs, RFQs proposal preparation, SOW preparation, estimation, client presentation, case study, defining GTM strategy, coordination between different teams (Infra, COE, Sales, Legal.....). Though this role has given me lots of knowledge on the domain (manufacturing, retail, utility, consumer goods...) as well as SAP (ECC, SRM, SCM, CRM, BI/BW.....) but what I think if I can combine my current experience (I call it as domain) with real time project experience in some module of SAP; then it will add more value and wattage to my CV as well as my future career path.
My Thoughts
I am sure there are many professionals like me who have chosen this kind of path for his/her career, but the biggest question comes WHERE ARE WE HEADING TO!!!!!!! --a sales professional, or Bid manager or an account manager there on to practice heads and so on. The answers is yes these could be an option but to be a good solution architect or AM/BM in SAP space i think it is important to be well versed with one of the modules in combination with domain.
Future of SAP
We all know the future of SAP is heading from CAPEX to OPEX market which mean CLOUD is / going to be HOT CAKE for its customer, then comes some of the emerging technology like CLOUD COMPUTING, HANA, Mobility SucessFactors, HADOOP etc. I am sure people will agree that in every human the wisdom teeth comes only after certain age but that doesn't conclude with the downfall of all other 32 teeth and in my opinion so is SAP. With these emerging technologies the backbone of SAP R/3 will continue to exist.
My Questions
The next important aspect comes what combination of modules should a professional like me choose to gain project experience and what is its future/milestone because these days we have been hearing a lot of new technology within SAP space. Please suggest from the below list which I thought could be the probable options
SAP CRM Functional
SAP SD
SAP SD+CRM
SAP SCM (APO, DP, SNP, GATP, PPDS)
SAP IS Retail
Please share your thoughts and suggestion and I am sure it will definitely add value in my decision. I appreciate your thoughts in anticipation
Regards
Shekar

Hi Sridhar,
I don't this is the right place to discuss these doubts. Please find below link to get detail info to get your query. I would request please close the thread afterwards:-) as it is showning in highlighted list. You please inroll below courses then defintily will find out your answer. have a good day.
https://open.sap.com/courses/s4h1http:// SAP HANA
https://open.sap.com/courses/hana3 SAP HANA development
Thanks,
Prem

Secure hash function with salt to create a not spoofable PRC (SAP CRM)

Hello SAP Security Community,
SAP CRM Marketing provides a functionality called Personalized Response Code (PRC, 10 characters). This code can be used in mail, fax, sms or letters to customers. When the customer returns the PRC to the communication initiator, it can be mapped to a campaign and the business partner number of the customer. See also the [SAP Standard Help|http://help.sap.com/saphelp_crm700_ehp01/helpdata/EN/2a/c13463f09c4a1f9c45903e7a0a7230/frameset.htm].
By default this standard implementation of the BAdI CRM_MKT_PRC_CONVERT is called:
METHOD if_ex_crm_mkt_prc_convert~convert_prc.
DATA lv_no      TYPE crmt_mkt_icrh_prc_num.
DATA lv_string TYPE string.
DATA lv_pos     TYPE int4.
DATA lv_base31 TYPE string VALUE '0123456789BCDFGHJKLMNPQRSTVWXYZ'.
**** converting the numeric-base10 into base31
lv_no = iv_prc.
CLEAR lv_string.
DO.
    lv_pos = lv_no MOD 31.
    lv_no = lv_no DIV 31.
    CONCATENATE lv_base31+lv_pos(1) lv_string INTO lv_string.
    IF lv_no = 0.
      EXIT.
    ENDIF.
ENDDO.
MOVE lv_string TO ev_prc.
ENDMETHOD.
As you can see it does a simple base31 encoding of the provided input parameter iv_prc which is a number provided by the number range for PRC's.
I want to use the PRC to make our customers registration process for a trade fair easier. We send out the PRC via a letter to the customers where we don't have an E-Mail address. The letter contains instructions which point the user to a Website that has an input field for the PRC. When the user submits the PRC I'd like to show him/her some personal information (Name, Address, E-Mail) that we lookup using the PRC in the CRM System. This information is then posted to a 3rd party website that has to be used to do the trade fair registration.
If I would use the simple base31 encoding, then the current counter state could be easily decoded, the next number can be chosen and by applying base31 encoding again, the next valid PRC is created. This could then be misused to read personal information of another customer. I think what could solve this problem would be to use a secure hash function that allows also to be salted to create the PRC.
Do you think I'm on the right track? Or would it be OK to use the classes described in [Note 1410294 - Support SHA2-family for Message Digest and HMAC|https://service.sap.com/sap/support/notes/1410294] and before doing the hashing add a random number to the PRC number that I've got from the number range? What problems do I run in as the PRC could not be longer than 12 characters? For sure I have to check that I don't create any PRC twice.
Best regards
Gregor

Knowledge of PCR should not reveal any personal information to you.
OK, but in this case the PCR is mapped to the campaign number and the BP-number. It would reveal the information. Hence a second hash which only allows further processing if it matches. The second hash is a "signature" of the PCR.
I don't agree with this. The security should NOT be based on hiding how system works. Only key should be secret. In this case it should all depend on quality of PRNG. Check Kerckhoffs's principle. Whenever I see proprietary algorithm in crypto I start to feel nervous about the system.
Ok, you convinced me. That is also true, but you will have to save the key or the hash it produces to be able to verify it again when the user returns to the website - and in this case it is in clear text ABAP (unless Mr. Wolf wants to create an external program, like SAP does with C-calls).
From the perspective of the user it is a password and they must be able to transfer it from a snail-mail readable text on paper into a website field.
As Mr. Wolf has noticed, the next PCRs can be obtained by anyone who can decode standard code (knowing that the BADI is activated).
I think a correctly placed split and concatenation does the trick for a 20 character field without knowing which part is the PCR and which is the signature (a human can still enter that into a website field).
I think the big question (appart from the principle - which I agree with you on) is whether the admins and their family members are allowed to bid? Also do the bidders have acces to this system as technical consultants?? (for example to single test methods and function modules in the production system??).
Also how does the process continue and finally get concluded? Typically there is some "horse trading" in the end anyway...
All these factors should influence the strength and complexity of the design, and maintenance of it IMO.
But generally you are correct and I rest my case.
@ Mr. Wolf: Are you enjoying the debate too much or are you going to give us more insight?
Cheers,
Jules

SAP CRM - no confidence in UI by SAP?

After reading this blog and looking at the article attached to the blog. I had an interesting question:
Can Rich Internet Applications finally be accepted as a credible application development platform for SAP?
Does SAP have any confidence in its own CRM software? Right now SAP is touting how easy to use the new version of SAP CRM is, and yet this article implies they don't use their own product's user interface.
Now I know the eSOA mantra says this shouldn't matter, but I would say this is one of those cases where it doesn't. If the vendor won't/can't use their own CRM software because the UI is too ugly/clumsy or other reason, why should I as a customer.
As a customer I don't want to purchase a CRM software and then have to purchase a better UI to go on top of the software. I might as well spend the money on software that might have a better UI perceived by my sales folks(think siebel, salesforce.com, sugarcm, etc), and spend those dollars on integration instead. It's a lot cheaper to do integration work, than completely rewrite the UI to meet my users needs.
I'm also wondering why SAP would even send this message by displaying this article on SDN? I'm sure if the guys at oracle saw this article, we would see a press release from that says something of the like:
"Even SAP acknowledges, that SAP CRM is too difficult to use".
I bring this up because we are selling use of SAP CRM 2007 in house right now, and it makes it harder for me to sell the solution to my business users, if there are conflicting messages on the market.
Take care,
Stephen

> Wow, you almost have the "nightmare" scenario when it comes to maintenance. I just have to ask what functional areas (high level) did you implement? Was it the marketing module?
I can tell you...
We were using Mobiles Sales with activities, campaigns, sales documents and master data and we switched that to CRM 2005 and Portal (+ adding BI reporting functionality with BI-CRM content). For the Java part there's enough said (by me) already, I won't start again with that (mess). The CRM looked pretty well at first sight but devil's in the detail.
> The marketing module in CRM 40 was so unstable on SP08 that basically we ditched the application and wrote something custom in the SAP GUI instead. Any t-code that had over 400 related notes(segment builder) is just a nightmare not to mention just plain bugs in the PCUI that we weren't willing to wait a month for fixes.
Well.. people have always be VERY helpful, especially the guys and girls in India were doing a very good job at fixing bugs - once the communication was done via email and not via phone...;) But you're right - it's taking sometimes too much time to get a fix and yet-another-note.
> I still think the SAP GUI sometimes beats the web based interfaces, once you learn how to use it. The problem was that everyone got obessed with zero-client installations and forgot about the benefits of "specialized" clients. Now everyone is basically trying to make a web browser work like a desktop client, which puts you back full circle.
Everyone THINKS it's zero installation but in fact you have to configure proxy exceptions, add/install certificates, enable/disable Javascript things, add trusted sites, (re-)configure firewalls on Laptops, delete browser caches, install SVG viewer and other "plugins", install and maintain security fixes for the browser etc. etc. and this on a distributed environment where our sales reps are spread over the whole world in different time zones. So the "zero-installation" is nothing but marketing flowery because the maintenance you needed to put into Mobile Sales is now needed for the browser - nice antagonism
> In would have been interesting to see how well SAP would have fared if they had made the mistake of making the original R/3 application 2-tier instead of a 3-tier client/server.
It's been like that @ R/2 times and I must tell you I loved the green screens (http://www.sapdesignguild.org/resources/images_hist/R2-0.GIF and http://www.sapdesignguild.org/resources/images_hist/SCREENO1.GIF)
Markus

Set default role for Account in SAP CRM 7.0

We are using SAP CRM 7.0
When an end user creates a new account there is a section called
"Role" sub assignment block with entries like "Competitor", "Account", Contact Person, etc.
I want by default when you create an account that the role Account is specified in there.
I want it done automatically and do not want to rely on the end user to seelct this.
I was able to do this with contacts by using an SAP note to set this for cotnact person.
But does anyone know how to do it for an Account ?
All I want to do is that when an account is created the system automatically sets the role as "Account".
Thanks,
Jon

Hi Jon,
For any code changes in bsp components we need it's z-instance and that we get after enhancing the respective entity for eg views, context nodes etc..
In case you are not familiar with the enhancement, please refer to some thread which explain about the component enhancement concept.
Coming to this requirement..
You need to enhance bp_roles component, then enhance rolelist view and roles context node.. redefine the GET_V_PARTNERROLE method.. copy the parent class code and do the necessary changes to manipulate the entries in gt_ddlb_add
Check the statement at line no 107..
gr_ddlb_roles->set_selection_table( it_selection_table = gt_ddlb_add ).
Just before above statment call, manipulate gt_ddlb_add to keep the required role value at index 1..
Another thing in my test system i can't see any role as "Account" under SPRO customizing "Business Partner Roles" instead "Business Partner (Gen.)" is available, don't know if you are able to see Account Role in the Roles DDLB..
i would suggest debug the get_v_partnerrole method once at line no 107 see the entries in gt table you will get an idea what you need to change.
Hope this helps..
Cheers,
Sumit Mittal

Error in AET in SAP CRM 7.0 EHP1

Hi All ,
I have created new table using AET in SAP CRM ehp1 and it has created new z-component and z-table succusfully.
When I opened the component and view and i noticed it has been created two context nodes.
One is Parent and another is z-context and here Parent context node is not refering any base entity.But while creating the new data base table I selected ORDERADM_I as parent object.
PARENT context node base entity is initial and Implementation Class CL_BSP_WD_CONTEXT_NODE .
ZATAB000013 context node Base Entity is ZAEXT_BOL_OBJ000002 .
Beacuase of this parent context I am getting dump "Parent context node is initial".
Thanks,
Venkat

Hi,
I am not sure what steps you habe taken for the AET table view creation.
If you open any sales order and then open an item, you come to item's overview page.
If your requirement was to add a custom table based assignment block on this-item overview page then steps for creation are :
1) Start the config tool from UI and select the Items header view
2) use Display Enahncement button
3) Select NEW on table enhancement
4) create the table enhancement by defining the fields and their properties
5) Once done and clicked on save and generate, then this creates the table view in the component you defined in AXTSYS.
6) AET automatically adds this table view as assignment block on Sales Order Item overview page - where from we began the AET.
7) Then you just have to go to the BT115I_SLSO and select overview page, go to view config tool and pull the AET generated view into displayed block. Save the config and do client copy if your test client is different than customizing client.
That is all. PARENT is MUST because your AET table create a dependant Z bol object with a Z relation to BTADMINI in this case.
The care is taken by AET to bind the BTADMINI to PARENT through component usage on item component controller.
One must understand the requirement given, think about the design and then go for creating the AET. Just running the wizard without understanding what i want and what i am doing is a wrong practice.
You will get a dump if you run the component standalone because obviously PARENT is initial. Who is supplying entity to Parent ? No One and so its initial.
Do you see the Zcomoment/zview in Sales order item compoent's overview page ? it should be there if you have created the AET in the steps i gave.
Did you start AET from sales order header-General data view or sale order item-General data view ?
Incase you do not see your AET created component and view on overview page view config, then you have to create component usage of your AET component and add the view to your overview page. Plus code in WD_USAGE_INITIALIZE method of sale order item component and bind BTADMINI of component controller to PARENT node.
Thus you will not get the PARENT initial and hence no dump.
Thanks & Regards
Suchita

SAP CRM 7.0 - Interactive reporting tool enhancing reports with new fields

Hi Everyone,
I am a BW Professional, currently working on evaluating the true benefits of implementing Interactive Reporting tool for our company. As I understand the Interactive reporting tool restricts us to report on individual reporting areas like Activities, Leads, Opportunties etc.
But according to our business it is very important for us to be able to report on cross reporting areas real time i.e. activities & leads together or activties, leads & opportunties together etc.
I learned about the enhancement work bench in interactive reporting tool where we can add SAP fields to individual reporting areas, so I thought of adding leads & opportunties to activities. This is where the fun part starts.
Here I learned that all activty ID, Lead ID and Oppo ID are all fed from one single field from SAP CRM i.e. OBJECT_ID, which means the system is dividing this data into individual reporting areas based on type of data i.e. leads or oppor's etc. and may be based on some key like account etc. So here is a technical question, for me to add a new field to a reporting area I have to give a field name but we already have OBJECT_ID from where I am pulling activties data, so if I want to include leads also in activties then I will have to add some logic manually to get that and can't use enhancement workbench because it is for missing fields from SAP CRM whereas in my case I already have OBJECT_ID from where I am getting Activity data.
Sorry if I am driving you guys crazy but I am just trying to think loud to make myself clear with concepts.
Also I have seen that a reporting area in Interactive reporting tool is based on a BW query, but I am not sure why not all the fields in BW query are available for reporting in Interactive reporting tool?
Any help or commets will be greatly appreciated.
Thanks & Regards,
SRV

Hello,
checking with the config wizard is always a good idea since it's the only supported way to configure this scenario
The secret is that you apparently did not activate the report areas. It is a bit missleading that the queries are checked before the report areas are checked, therefore you see the errors concerning the queries first. Below those errors you should find some lines like
    Report areas: delivered 15, active <?>
    CRM interactive reports: delivered 20, active <?>
    Activation of report areas checked
The last line offers some documentation and the actual link to activate the report areas.
Best regards

Integration of SAP CRM 7.0 with Lotus Notes 8.5 ?

Hi,
Just wandering if anyone has integrated CRM 7 with Lotus Notes 8.5 successfully lately? I am runing into problem installing the Groupware Connector.
Aug 30, 2010 4:13:37 PM ...sap.gcn.Logger.trace(Logger.java:134) [Domino.R5.ConnectionSys-local-8] Error: java.lang.UnsatisfiedLinkError: no nlsxbe in java.library.path
     at java.lang.ClassLoader.loadLibrary(Unknown Source)
     at java.lang.Runtime.loadLibrary0(Unknown Source)
     at java.lang.System.loadLibrary(Unknown Source)
     at lotus.domino.NotesThread.load(Unknown Source)
     at lotus.domino.NotesThread.checkLoaded(Unknown Source)
     at lotus.domino.NotesThread.sinitThread(Unknown Source)
     at com.sap.gcn.dominor5.local.ConnectionSysHandlerLocal.init(ConnectionSysHandlerLocal.java:42)
     at com.sap.gcn.dominor5.ConnectionAbstract$ConnectionAbstractThread.init(ConnectionAbstract.java:130)
     at com.sap.gcn.dominor5.util.Adapter$AdapterThread.run(Adapter.java:136)
Aug 30, 2010 4:13:37 PM ...sap.gcn.Logger.trace(Logger.java:134) [main] Error: com.sap.gcn.ConnectorException: [ERR: 9]: Unspecified error: java.lang.IllegalThreadStateException: Thread is canceled
     at com.sap.gcn.dominor5.ConnectionAbstract.close(ConnectionAbstract.java:62)
     at com.sap.gcn.dominor5.GroupWare.releaseConnectionSys(GroupWare.java:563)
     at com.sap.gcn.dominor5.GroupWare.initialize(GroupWare.java:100)
     at com.sap.gcn.dominor5.ConnectionTest.testConnection(ConnectionTest.java:81)
Caused by: java.lang.IllegalThreadStateException: Thread is canceled
     at com.sap.gcn.dominor5.util.Adapter.checkBridgeThread(Adapter.java:95)
     at com.sap.gcn.dominor5.util.Adapter.invoke(Adapter.java:47)
     at com.sap.gcn.dominor5.ConnectionAbstract.close(ConnectionAbstract.java:57)
Regards,
Kevin

Can you please try to do the following in the steps .
1) Search for the file nslbe.dll which can be in the folder c:\program files\notes . Add the location to the PATH variable in the environment variables.
2) Go to the installation folder for Lotus notes which might be c:\program files\Lotus\Notes\jvm\lib\ext . In this folder please put the following files Notes.jar,mail.jar,activation.jar, nslbe.dll. Please do take care that you will need to add the files in the folder ..\jvm\lib\ext
3) Add the ..\jvm\lib\ext folder location to your environment variables.
4) Create a environment variable JAVA_HOME and add the location of the jre-bin,lib and the JDK-bin,lib to this.
Restart your Server and the system where in you want to install the connector and try to run the installation again .

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