Windows 7 and HP Solution Center

I just moved from Windows VISTA to Windows 7 RC.  Having issues with my HP photosmart 7280c and HP solution center.  I am unable to install HPSC.  Anyone else experience this issue?  HP support wasn't much help at all, which I don't expect them to be with Win7.  My main issue is scanning.  Even if I try to scan directly connected to the printer, i am getting an error.

I am seeing the same problem with Windows 7 64-bit as well.

Similar Messages

  • J4500 all in one; windows 8.1; missing Solutions Center

    HP JP4500 all in one printer; Windows 8.1; used Solutions Center on old computer; missing from new.  Can't fax or scan as easily without it.  Please help. I have a dial-up on my printer.

    Hi @86needhelp, thanks for reaching out to the HP Forums! 
    I can help you with install the Solution Center on you Windows 8.1. Please download and run the HP Printer Install Wizard for Windows
    The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    Please let me know if this resolves the issue. If you require further assistance, please run the HP Print and Scan Doctor while you wait to hear back from me. Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
    Connectivity:
    USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    Network: Verifies that the network connection between your computer and your network is working correctly.
    Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
    Driver Check: Checks for missing or corrupt driver files.
    Device Manager: Checks for problems in Device Manager that would prevent printing.
    Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
    Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
    Port Match: Checks the port settings for the HP product.
    Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
    Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
    Print Settings: Checks and adjusts the print quality settings.
    Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
    Scan Tests: Checks the scan mechanism, drivers, and registry entries.
    Source:Try the HP Print and Scan Doctor for Windows
    Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
    If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
    If you see only green check marks (), the tool did not find any problems.
    If you see green wrenches (), the utility identified an issue and corrected it automatically.
    If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
    If you see a red X (), follow the on-screen instructions to resolve the issue.
    Thanks, I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Q190 and Lenovo Solution Center Software

    Is the latest available Solution Center Software compatible with--or intended to be used on--the Q190 "entertainment" PC?  My version says I need a driver update, bu they are all current.
    The only download source I can find within Lenovo does not list the Q series computers as compatible--yet an earlier verson of SC came preloaded on the machine.
    Thanks for any available insight.

    Hi Z34jcm,
    Welcome to Lenovo Community Forums!
    I’m sorry to inform you that the LSC (Lenovo Solution Center) is not available for Q190 Desktop. Below is the link to download the compatible version of LSC, while installing the driver right click on the downloaded file and select “Run as administrator” option to get it installed without any error:
    Lenovo Solution Center for Windows 8.1 (64-bit), 8 (64-bit), 7 (64-bit) - Desktops, Notebooks, WorkS...
    Do post us back if the issue still persists.
    Best Regards
    Shiva Kumar
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    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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  • Field Techs and Fiber solutions center unable to restore Fios television service

    Fios TV service has been "unavailable" (quick code 8801) since 9/18/09 and service tech and call center wizards unable to restore it as of tonight 9/30/09.  They have changed the entire cable, STB changed to 7216 HD DVR and, for goodness sake, they have made me unplug and replug and reset everything more times than I can remember. One man in Hampton office was able to get it working on two occasions for a day each time and then it disappeared again. I call every night and have called the billing office also.  They don't seem to know what's wrong or what to do. I'm also unable to reach my "genius" at the Hampton Fiber **bleep**'n Ctr. Does anyone else have this problem??  Does anyone know what can fix it?? Is anyone out there able to tell me what to do to find someone who knows what he's doing?
    {edited for privacy}Hampton, VA Fiber Solutions genius, where are you? If you get this message, please respond.

    Hi Donald,
    Apparently my service was restored just for one evening. It's been off since Thursday night again. I ran the diagnostic and oob = 23 db.
    I called tech support last night and got a great guy in RI; he actually read all the notes that the others had written and has scheduled a field tech to come to my house 10/5. He thinks the problem may be in the "wiring" in the house. 
    He believes that errors are accumulating and being released after each reset; that's why the service may be on for a day and then go off again. At least he said "we will get it fixed".
    Verizon has a lot of employees who don't know what they're doing don't they? But the biggest problem is that they don't care. One man in NJ actually said he didn't want to read the notes that the other techs had written because he'd have to put me on hold for a long time; then he put me on hold for a long time...

  • SOLUTION: Get Win 7 Printer Drivers/HP Solution Center to Work on Windows 8

    Took me some time to figure it out, but I got it to work.
    First of all, the preliminaries:
    I have an HP dv9700t laptop running the 64-bit version of Windows 8 Pro RTM (not the preview, but I assume it will work on Preview as well).  My printer is an HP Photosmart C7280.  If you have a different printer, it is possible that something similar to how I solved my problem will help you, especially by running your installation files in Windows 7 Compatibility Mode.
    Windows 8 does come with stock C7280 printer drivers that work by going into Control Panel>Devices and Printers>Add A Printer, but there's only limited functionality with those.  As such, I wanted to run the HP installation files to have increased functionality.
    Unfortunately, when I ran the full installation file from HP for my printer, there was no "Install a Printer" button, or any of the other usual buttons.  There was only an "Exit" button.
    Here's how to get it to run and install properly.
    Right-click on the HP Full Installation file, then Properties>Compatibility>then check the box for "Run this program in compatibility mode for:", then select "Windows 7" in the dropdown box, then Click "OK".
    Run the installation file as you normally would in Windows 7.
    I tried this two ways.....the first while connected via USB cable.  It worked just fine with no errors.
    I also tried it with the printer connected to my network via WiFi.  Ran into some problems.
    The installation program would detect my printer just fine, and I clicked "Next" or "OK" or whatever the prompt was to install the printer.  The installation would hang on "Reply from SNMP" (or something similar) and it would list the IP address of my printer.  I waited, waited, waited for an hour, and it wouldn't get past this.  Not to worry.
    Proceed with normal installation until you get to the "Reply from SNMP" message and the installation stops responding.
    Enter the Task Manager with CTRL-ALT-DEL.  You'll see an entry in the "Apps" for the HP installation program....LEAVE THIS ALONE.
    Below the "Apps" list you will see the "Background Processes" list.  In this list is something along the lines of "HP Network UI", or something similar, consuming a significant amount of CPU.  Highlight this entry, then click, "End Task" at the bottom.
    The "SNMP" window will close and your installation program will then finish normally and your printer/fax/scanner will be properly installed.  HP Solution Center works normally, as does printing, scanning, etc.
    Will the next person who uses this give some feedback and also answer some questions for me so I can update this post with more specific information?
    Please let me know what the exact "SNMP" message is when the installation hangs.  Please also let me know the exact name of the "HP Network UI" background process is, as well as the HP Installation app name.
    Hopefully this will help you.
    This question was solved.
    View Solution.

    thanks for the solution. I have an HP Photosmart D110a wireless printer. Windows 8 installed a generic printer driver that worked fine for printing but I lost all functionality to the scanner of the device. 
    I tried to follow your instructions. I do get an error at some point when the software installer tries to talk to the printer and it gives an error message. It finds the printer OK but stalls. The error message is different and merely reports that there is a problem, no further details. There is indeed a background task "HP Network UI" or similar but ending this task doesn't do anything on my system. The Network UI task ends and the error message stays open. I ended a couple more background tasks but it would not go anywhere.
    I then uninstalled the entire package, unplugged the printer, turned its wireless feature off and reinstalled the software in Windows 7 compatibility mode. When it asked to plug in the printer to the USB it finds it right away, the installation continues and is almost finished when it stalls again. This time it reports that it has a problem again and needs to uninstall. Still with the error message and installer open I open the installed "Solution Center" and I can find the printer fine (it actually lists two devices, one being grayed out). It initially gave me an error message when I tried to scan something, but ignored the error. Eventually the scanner worked as intended. I force ended all installer tasks in the task manager and the Solution Center works fine and does all tasks it did under Windows 7, now in Windows 8. 
    thanks again for the post

  • HP solution center windows 8.1 update for C8180

    I just updated from windows 7 til windows 8.1 and my solution center for HP C8180 dissapeared.  The printer is working well but the scanner quality is pretty poor.
    Please advise how I can download HP Solution Center for Windows 8.1?
    Best regards
    Keld

    Hello Keld, and welcome to the HP Forums.
    I see you are looking for the Solution Center software.  I would like to try and help.
    I would recommend downloading and running the HP Photosmart Full Feature Software and Drivers. Once the software is launched it will allow you to install any missing software.
    Please let me know how that goes.  Thanks for posting on the HP Forums.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP2000 and solution center

    just to let you know: my HP 2000 and printer 4500-G510 were working fine up until I upgraded from windows 7 to windows 8.1. the solution center disapeared so no way to scan...the printer otherwise worked.
    uninstalled and re-installed , nothing worked;
    I finally fixed this by:
    downloading the HP scan doctor,
    uninstall all printers manually , then restart computer
    re-install printer program ( funny, there was a window asking which way was my printer : ethernet or usb, nochoice
    for wifi was offered so, i chose ethernet)
    then restarted the computer again...and it worked!!!

    I booted into Win 8.1 Safe Mode. I was able to remove all printer software using L4 Uninstall from my original disk. However I could not install the printer software in S.M. 
    So I went into Win 8.1 normal mode, and it did install with relatively no problem. Had to connect the wireless printer to computer with a USB cable, but it was finally "found". Then it said all software was sucessfully installed. But there was no Solution Center. And this was my whole reason for doing this, to ger the S.C. back.
    Is there a way I can get the AIO software in a .iso file. Then I could make an installation disk myself. This would allow me to open the disk and navigate to the Solution Center Software and try just installing that. 
    Thanks,
    Dave

  • Lenovo Solution Center does not sense or allow Windows Update after Windows 10 upgrade

    Also see: https://forums.lenovo.com/t5/Lenovo-A-B-C-N-S-Flex-and/Lenovo-Solution-Center-says-Windows-Update-needed-Windows-10/m-p/2136161#M6832 I'm having exactly the same issue as the user who started the thread linked above. After installing Windows 10 (and having no particular issues with the installation), LSC won't leave me alone about needing to run Windows Update. But when I click the Launch button provided, nothing happens. LSC is also recommending I update drivers and things, but the link provided to the Lenovo website also doesn't work. I had to run Windows Update and find the updated drivers on the Lenovo site myself. I happen to have a G505s, but the issue is obviously not restricted to one model.

    Maybe a Lenovo server is down. Check again later or tomorrow.
    Of course it might be that your firewall or other protection software is blocking the application from communicating with the Lenovo server...
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

  • Update hp solution center

    I tried to update solution center but I get a window message saying that "solutioncenter.msi" is not on the available network and that I should provide a path where the solution.msi is located".  I looked in program files and the solution center folder was empty - not sure where this file is.  do you know what the problem is or where this file is located.  everytime i turn on my computer the Install shield wizard appears looking for the file.  I cancel it, but I want to either update it or cancel the update permanently.   the model no. is C309a and I use win 8.1

    Hi,
    Please check available drivers & dates then download directly from the following link:
        http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&product=3737195
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Missing hp solution center.. please help..

    hi everyone, new here.. i just bought a new deskjet D4360.. i'm using a XP professional .. i'll tell the story of what i did and went through till my current condition.. 
    it started with the time when i first tried to install my printer, installation went well, in the end i was able to excess the printing preferences and print. However i could not excess hp solution center.. everytime i double-clicked i, my processor will work a little and then nothing happens after that.. no matter how many times i double-clicked it, nothing happens..i then updated my driver and software with the software and driver package from the hp website.. with no improvement to the situation... still after double-clicking no response.. 
    now what i did; i opened up my error log and found out that the file flash9b.ocx was not registered.. so i tried 2 things to get it registered.. one was to type in  (regsvr32 C:\WINDOWS\system32\Macromed\Flash\flash9b.ocx) and then (regsvr32 flash9b.ocx) in the Run program at the start button since the previous one did not work i typed the next one.. instead it said the file did not exist.. =/... [ i got this from the adobe forum] .. Next, I figured since it had something to do with adobe flash, i decided to update that..nothing happened.. i updated to the 10th version.. which then lead me to the next problem.....
    then i double-clicked the hp solution center icon, it started an installation process (this happened after i have the 10th version of the adobe flash )...i dont know why but that happened, since it needed the cd to comtinue, i provided it... then during the process, it said the flash9b.ocx failed to register.. and at the same time another window opened up and said that there was no hp device detected and hp solution center will close..  then i pressed it again but this time it said it cannot detect a hp device.. but but, my computer has recognised that the printer is ready to be used, i could even print..! ..=/.. 
    then i thought that perhaps something really is wrong with the setup file i used, so i used the unistall_L3.bat file in the cd to cleanse my pc of any remaining hp software and driver ( learned this from the hp website ) . then i installed the full package software and driver from the hp website... i guess i did it wrong, cause after the installation my computer did not recognise the printer.. not sure what happened.. 
    then i decided to get myself back to sqaure 1 since im not going anywhere, .. so i used the unistall_L3.bat file again and then this time installed with my installation cd.. but i dont know why, the installation did not go the same way.. my computer could recognise the printer and i could print etc... but i cant seem to find any of the other files which was there when i first installed, i.e hp solution center and hp digital imaging.. even after using the full package software from the hp website.. i cant seem to get any of those.. and the package installation says that i already have a new version of software installed in my computer....=/ .. so this is where im stuck at the moment..
    someone please point out where i did wrong or something i can do to fix the situation.. i want to be able to use the hp solution center to use it's functions..... 
    thanks for your time, i understand that this could be a really long read.. =D

    is there anyone out there who knows how to ?

  • Adobe Flash Player / HP Solution Center Problems!

    Hello
    Last night everything was working fine. Until I installed the latest Flash Player 10.1.53.64 RC7. Upon reboot my HP Solution Center was corrupted triggered a pop up error and tried to get me to reinstall it. I did a restore back to earlier in the day and proved it was Adobe Flash Player. My HP Solution Center then worked great. Tried installing the latest Adobe Flash Player again and same problem. So I did another restore and everything is working great still. What conflict or what could be causing this bug in Adobe Flash Player 10.1.53.64 RC7 and HP Solution Center? Are you working on this and will there be a patch soon? Are you aware of this conflict?
    I am running indows XP Pro SP3 and my printer is an HP C4580 Photosmart. This same problem also happened on my Wifes Laptop running Windows Vista Home SP2 using the same printer. Very frustrated here.
                                                                                                                                     Thanks Dale

    I have the same problem with my Win XP,
    SP3 computer. Since Flash pla
    yer was upgraded to version 10, my HP Sol
    ution Center has been buggy. Unfornun
    ately a few days ago, I installed the latest upgrade for Flash player 10
    and can't use the Solution Center, giving error message
    1904 and 1905 cannot complete the op
    ening of HP Solution Center cannot find Flash Player 9
    . I need the Solution Center to use my scanner and there
    fore Adobe or HP needs to make a patch for th
    is.

  • HP Solution Center conflict with Adobe Flash Player

    I have an HP Deskjet F2210 Printer and when I installed the most recent upgrade of Adobe Flashplayer the hp solution center would not open. I uninstalled the flash player and hp solution center. I then reinstalled the solution center and it runs fine. I installed the flash player again with same results. Is there a fix for this conflict?
    This question was solved.
    View Solution.

    As the Flash Player has been installed or upgraded later then the HP Solution Center, it may ause this conflicting.
    Please try the following Steps:
    1. Insert your printer installation disk and cancel any installation if it will automaticaly begin.
    2. Enter My Computer, right-click your CD Driver and then click browse.
    3. Enter the Setup folder.
    4. Enter the SolutionCenter folder underneath and locate the SolutionCenter.msi file (will have different icon then any other on that folder).
    5. Right click the file, then click Repair.
    Accept any alert during that installation and reboot your PC when done.
    Now check if the Solution Center may be launched again.
    If you have installed it from the web, run the downloaded installation package to extract its content, then close any opened window.
    click Start > Run, type %temp% and accept.
    locate a the latest folder starting with 7Z (you may have several, simply locate the latest one by checking the Change date)... it will contain the HP installation folder.
    Then continue from step3 above.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Update solution center

    I had to download printer software from HP when I bought a new laptop with 8.1.  I tried to update solution center but I get a window message saying that "solutioncenter.msi" is not on the available network and that I should provide a path where the solution.msi is located.  I looked in program files and the solution center folder was empty and I couldn't find the file it was looking for to update the solution center.  do you know what the problem is or where this file is.  everytime i turn on my computer the Install shield wizard appears looking for the file.  I cancel it, but I want to either update it or turn off the install shield.   help

    Hi @Dzien6 
    I would be happy to help you with this solutioncenter.msi error.
    What printer model do you have?  How Do I Find My Model Number or Product Number?
    While I wait to hear back from you, you can run the HP Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
    Connectivity:
    USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    Network: Verifies that the network connection between your computer and your network is working correctly.
    Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
    Driver Check: Checks for missing or corrupt driver files.
    Device Manager: Checks for problems in Device Manager that would prevent printing.
    Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
    Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
    Port Match: Checks the port settings for the HP product.
    Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
    Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
    Print Settings: Checks and adjusts the print quality settings.
    Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
    Scan Tests: Checks the scan mechanism, drivers, and registry entries.
    Source:Try the HP Print and Scan Doctor for Windows
    Click here to download and run the Print and Scan Doctor >>>>> www.hp.com/go/tools
    If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
    If you see only green check marks (), the tool did not find any problems.
    If you see green wrenches (), the utility identified an issue and corrected it automatically.
    If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
    If you see a red X (), follow the on-screen instructions to resolve the issue.
    I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Solution center on android phone

    I have a samsung galaxy S5 phone . Can i download and use solution center, print and scan doctor on my phone

    Hi, Unfortunately no, Windows software and driver won't work on Android products. You have to use apps on your Android phone. Have you tried HP ePrint app ? Please use Google Play/Store to install that app you can print on many (but not all) HP printers. Regards.

  • L530 ThinkPad 24812TG Solutions Center: Critical Warning on hardwarescan

    Dear Lenovo community/support,
    Recently I did an update on my L530 ThinkPad 24812TG Solutions center. Now it's updates it gives me a critical warning on the hardwarescan. Lenovo solutions center advises me to get in contact with support with the resultcode so they can help me fix it. I searched the support web a little bit but I guess I can't figure it out myself. The critical warning is the following:
    Result code: WHD01V002-WJQDHF
    Device: Thoshiba-TOSHIBAMK5061GSY-82UYT8ZGT
    Date performed: 09/03/2014
    I dont know why the date performed goes a long way back since I didn't have the problem before. If I try to do another hardwarescan the Lenovo solutions center gives the following signal:
    "The Leonovo Solution Center-service is niet available. Restart the application or the computer again if the problem occurs again". As you can probably understand I tried this already but nothing happened.
    Hope someone can help me out with this problem or at least tell me what to do to fix it. 
    Thank you very much. 
    Bart van Loon

    Earlier I posted the link to the update that will directly download. There is an update to Lenovo Solution Center that pretty much removes every single feature it had except for the hardware diagnostics scan. And the warranty countdown timer thing.
    Anyway, I'm guessing it was because of something to do with using a windows 8 app in windows 10. I'd been running an outdated version the whole time. Why couldn't they just make one application that does everything, support, Lenovo updates, machine specific settings, everything? Shove all that System Update, Lenovo Settings, Lenovo Companion and Lenovo Solution Center into one thing. How hard could it be?
    In any case, keep an eye on the Downloads page of the Yoga in Lenovo Support.
    Cheers.

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