J4500 all in one; windows 8.1; missing Solutions Center

HP JP4500 all in one printer; Windows 8.1; used Solutions Center on old computer; missing from new. Can't fax or scan as easily without it. Please help. I have a dial-up on my printer.

Hi @86needhelp, thanks for reaching out to the HP Forums!
I can help you with install the Solution Center on you Windows 8.1. Please download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Please let me know if this resolves the issue. If you require further assistance, please run the HP Print and Scan Doctor while you wait to hear back from me. Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hey @kburns7934 ,
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
Enjoy your Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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nicahermosa42,
There are a few ways to print from your Android phone to your HP printer.
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Hello 2_old ,
Please let me take a moment to say "Welcome Back" to the HP Forums.
I see that you are receiving an error message about the left ink cartridge on the printer.
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Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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This question was solved.
View Solution.

If this sounds like your issue:
After installing the product on a network, you turn the computer off, and then on, and the product loses functionality. The product no longer prints and the product icon disappears from the Devices and Printers menu in Windows 7 (64-bit).
Try this fix:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89191-1&lc=en&dlc=en&cc=us&...=
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

I have an HP PSC 1410v All in one - Windows 7 Prof. w XP compatabilty : worse: I can't save anything

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Hi,
Indeed the provided functionality offered by Windows Image Aquision scanning is more limited and does not PDF support.
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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View Solution.

Hi,
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I work for HP.

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Hello HP7410,
Please see my reply in your other thread:
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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CZ275C (3525 e all in one) windows 8.1 de masa üstü print doctor çalışmıyor

Sn yetkili,
Yazıcımın masa üstü print ve scan doktor kısa yolu windows 8.1 de çalışmıyor.
Yükseltme sürümünü gönderirseniz çalışmalarımı yapacağım. Zira yazıcının ekran komutları benim için yetersiz kalıyor.
Acil cevap bekliyorum.
Suat Şıhman
Ürün no: CZ275 C
Seri no: [Edited for Personal Information]

Hello @NeapolitanSixth , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having connectivity issues. I would like to help!
I would recommend setting up a static IP on the printer:
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

J4500 all in one printer XPS Series (Operating Sytem Vista)

Each time I try to print a blank page comes out. I was able to print the night before with no problems. I thought maybe it was the ink, but wouldn't the ink on the pages printed the night before start to become dim (like it was running out of ink). Any advice would be helpful!

Hi kellenrus,
First thing to do to resolved the issue is to get rid away of the HP Officejet J4500 Series (XPS) driver!
To delete this driver...
Click on START button >==>Then, go to Control Panel>==>Printers or Hardware and Sound below click on Printers
Then, Delete the printer icon for the HP Officejet J4500 Series (XPS), this would change a new default printer, so just click OK.
After deleting the icon, right click on the WHITE SPACE and select Run as Administrator >==> then select, Server Properties, it will going to open the Server Properties window.
Click on Drivers tab, it will going to show you the listing of different drivers, highlight the HP Officejet J4500 Series (XPS), then click on the Remove button. Then select the Driver only option, don't select the software package.
Then the HP Officejet J4500 Series (XPS), will be removed on your computer.
After removing it, we will going to click on Add a printer
>==>then select the USB/Local connection
>==>select the ports on the drop down to USB001(Virtual printer port)
>==> then reinsert the CD for the HP Software>==>Click on Have disk button>==>then, select the drive where CD is inserted,usually you get an entry like A:\, just change that to D:\ if your CD is in the drive D.,then hit OK,
>==>Select for the printer driver which is HP Officejet J4500 Series , this time there will be no XPS on it!, then click Next.
>>then Click Next until your reach to Finish, you may print a test page to verify if it is printing.
Hope it will going to help you. Ü
Cordially,
Julius Arcipe

J4500 all in one; windows 8.1; missing Solutions Center

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