Windows 8.1 and Cisco Connect Incompatable

I've upgrades a couple of PC's to Windows 8.1. Upon discovering the printer attached to my E4200 v1 by its USB port was not showing after the upgrade, I re-ran Cisco Connect to re-install the printer.
----At this point I'd like to say up front that the E4200 is running the latest firmware, and I am using the latest Cisco Connect available - albeit 2 years old.-----
Cisco Connect gets as far as the USB Printer connect button before displaying an error page telling me "our customer support can help" and giving a link to a support page that doesn't work. Typical Cisco I fear.......
Digging deeper, the Windows Device Manager is showing the system device SXUPTP driver has been blocked from loading, quote:
"The software for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."
Clicking on "Check for solutions" doesn't find one (typical Microsoft), and letting Windows search for a newer driver doesn't find anything either.
Both PC's, a laptop and a desktop, are the behaving the same - so not a PC issue. Both worked with Windows 8.0.
So what's the story Cisco? We need a Connect update, or at least a fixed driver - when will we see this?
Thnx.

Ok - no thanks to Cisco, I seemed to have found an answer. This is unofficial, do at your own risk. Creating a system restore point first would be sensible.
The clue is the Cisco SXUPTP driver is copyright to Silex. The E4200 must have a Silex chip on board to talk to the USB port, and the SXUPTP driver on the PC is what talks to the chip. I visited the Europe Silex site (the US site is harder to get through - it wants you to know which Silex chip you've got as a starting point) at:
http://www.silexeurope.com/en/home/support/productgroups/common-downloads/
I downloaded SX-Virtual Link 3.12.0 dated 29.05.2013 (05/29/2013 in US speak). This downloaded a zip file called s-33a3120a.zip. I unzipped the contents and ran Cosetup.exe to install. After a restart I now have a functioning SXUPTP driver 3.7.1.0. (Forget what the original Cisco one was - 3.5.0.0?)
Ran Cisco Connect again, and all proceeded as normal. Printer re-installed.
The Silex setup program also installs a piece of software called SX Virtual Link, which seems to offer some low level control over the link to the E4200 USB port. I haven't had a play with this.
So why did I have to hack my way through this? Why didn't Cisco post Windows 8 updates BEFORE it was released, let alone 8.1? NOT impressed.

Similar Messages

I have Windows XP / bootcamp and can connect to the internet via Wi Fi (Apple Express) but when I try to open Int. Explorer I get a message "cannot connect". I checked to make sure IE is not off line. Any suggestions please?

I have Windows XP / bootcamp and can connect to the internet via Wi Fi (Apple Express) but when I try to open Int. Explorer I get a message "cannot connect" yet my computer is connected with a strong signal. I checked to make sure IE is not off line. Any suggestions please?

Try using a different browser as a test.

Windows 7 LLDP and Cisco Switches

Does Windows 7 support IEEE LLDP (not to be confused with MS LLTP). We have LLDP enabled on are Cisco Switches and want to be able to see are what ports the Windows 7 devices are connected to. Using the Cisco Show LLDP neighbors.

Hi,
I suggest you refer to the following article in MSDN blog:
Link Layer Topology Discovery Protocol Specification
http://msdn.microsoft.com/en-us/library/windows/hardware/gg463061.aspx
Thanks,
Vincent Wang
TechNet Community Support

Windows 8.1 and Adobe Connect

Has anyone had any success with Adobe Connect and Windows 8.1? I am using the Adobe hosted version 9.1.2 of Connect. I have tried Internet Explorer 11(comes with 8.1 and you cannot downgrade), Chrome and FireFox. I can get into the meeting and do almost everything except the video will not work. I have the latest flash, have tried hardware acceleration and no acceleration, tried 2 different cameras just to make sure that wasn't it though they do work on a Windows 7 computer. I am just looking for anyone that has the video working on Windows 8.1.
Thanks
-Scott

We have notice this problem as well, but not only video - the audio doesnt work as well and you get randomly shut down.
The problem is in the Add-in (we have tried 2 latest versions), since you start the room with ?launcer=false both video and audio works fine.
I guess that Adobe development team will release a new add-in asap

Flash on windows mobile 6 and camera connection

Hy, student from netherlands and we need to use flash lite
for mobiles!
Our plan is: User need to take 20sec video and audio and then
send it to server!
I found kuneri and with nokias it would work fine, but as a
student I can't buy again new phone?
Now I have pocket pc with windows mobile 6 pro, but when I
install flash player 2.1 in the browser we get popup do download
swf file and not playing in the browser? So it's not working?
At the last post they say it should work, but How?
After that can I make connection with camera on phone with
flash player mobile?
I was working with rmtp with normal browser, but how it works
with mobile browser?
Any sugestion please
Kind regards,
Davor

"Does anybody have an idea how we can get Flash to get more memory from the system, please?"
We've encountered this problem a year ago.
There are 2 solutions :
- compress MP3/FLV at the maximum (in file size) to reduce memory consumption and set a timer of 60 seconds before loading another MP3/FLV to let the garbage collector of Flash Player to free memory.
- use an external MP3 Player (Windows Media or TCPMP), if you configure the player to launch automatically when double clicking on .mp3 files, you just have to call fscommand("launch", "test.mp3");
The problem is then to hide the MP3 Player.
Using Janus-Flash, you can "Set Top Most" Flash Player so the MP3 Player is hidden.
Using this method we managed to play 15 MB MP3, and switch almost instantly to another big MP3 file.
Check Janus-Flash Forum to find the solution. The exe to set top most is called "Janus Kiosk.exe".
Best luck.

Data Protection Manager 2012 on Hyper-V Windows 2008 R2 and NAS connectivity

Hi, we currently use Symantec Backup Exec 2010/2012 on Windows 2008 R2 servers storing the data on two LAN-connected NAS servers. As part of our MS licensing package, we have obtained System Center 2012. I'm seeing if DPM can replace our BE software, but
I'm running into a major hurdle, I can't connect (Add) either of the NAS machines. I see on DPM posts where you need to have a physical connection to the NAS (iSCSi or fiber channel) not an option on the NAS (Thecus N8800 & N8900 (no ability to add cards)
and SMB 3.0 (appears to be a Windows 2012-only option ... I dread 2012 and don't want to move to it right now). Can my virtualized (hyper-v) W2008 R2 server see a non-connected NAS and if so, how do I pull this off.
Thanks

Hi
DPM needs local storage to connect to. you cannot use a NAS or USB device to backup to like with other backup software.

Windows XP Pro and Airport connectivity

We just purchased an HP laptop running XP Pro. It locates my airport and asks me to enter secure 13 character password. It will not connect but will easily connect to several others in neighborhood. Is it true that I must enter PW in Hex Dec? If so, where do I find a conversion table? Thanks.
IMAC G5, PowerBook G4 HP dv8327 XP Pro Mac OS X (10.4.7) apple guy since 1980

Yes.
The problem you are having probably lies with the encryption key.
The key has to be obtained from the Airport Admin Utility.
Online HEX conversion tables use a different algorithm so don't always work when converting Airport passwords.
Accessing a Airport Network with a Windows XP PC or laptop (with XP SP2)
http://www.ifelix.co.uk/tech/1011.html
Accessing a Airport Network with a Windows XP PC or laptop (with XP SP1)
http://www.ifelix.co.uk/tech/1010.html
iFelix

My Router ip is appearing in the advanced window in dns and cannot connect to dns

right i am having problems with dns servers i have tryed everything when i select my network and go into advanced settings in dns my router ip address appears and it wont connect to the correct dns because it trys to look up the router i cant delete it and every time i manage to get rid of it, it reappears adding the correct dns servers makes no change. when i go into teminal and check my dns my router ip appears but no very able in terminal.
any help would be greatly helpful it is runninh 10.5.8
Have tried making airport inactive and manually entering all the ip address and subnet etc but as soon as i click apply it adds the same address again.

Hi..
Try using OpenDNS.
Click +
Enter these addresses exactly as you see them here.
208.67.222.222
Click +
208.67.220.220
Then click OK.
More about OpenDNS here > Topic : Manually provided DNS server addresses are higher priority than DHCP's
OpenDNS offers better speed, more security, includes anti phishing filters, prevents browser redirects, and it's free.

Jabber for Windows 9.1 and WebEx Voicemail Tab

Guys
we are using both Jabber for Windows (9.1) and WebEx connect clients. both connect to WebEx cloud services. when we use WebEx connect we have all features including voicemail but when we use Jabber for Windows there isnt any voicemail option at all present.
both are doing phone integration and everything else is working fine.
Now when we do the same for our andriod tablets we have the option for voicemail.
i understand that there are several feature differences but based on the searches ive been doing, voicemail should be present and i havent actually seen anyone having this problem. Note, this is using WebEx not CUPS.
i know im probably missing something completely here.
thanks again

Do these users all have a conferencing profile assigned to them in CUCM (9.0) or CUPS (8.x)?
Regards,
Erik
Sent from Cisco Technical Support iPad App

Can't see USB printer option in Cisco Connect

Just fired up an e4200 router and was realy easy and everything working great HOWEVER I can a Canon MP490 printer that I have connected to the router via USB and Cisco Connect is only showing Wireless Printers as a connection option!!
I am on a MAC using OS X 10.7, have Cisco Connect Version 1.4 (12005.2) and the firmware updated today.
Any ideas?

The Windows version has an option for "Printers" that leads to options for a wireless printer and a USB printer after Cisco Connect Installation where as in Mac you will get the only option for wireless. Since, Cisco Connect does not have an added feature of providing USB printing with the MAC OX.

Why can't I manage my wifi through cisco connect on Lion?

I have a cisco e1000 router and I upgraded a month ago to Lion. The wifi connection was slow, so I tried to open Cisco Connect and it told me I needed OS X 10.4.9, 10.5.8, or 10.6.1 or higher to run it. It would open just fine in snow leopard. This is the first time I tried to open cisco connect since upgrading to lion. I tired to reinstall Cisco Connect from the disc, but it just gives me the same message that I need higher software, and to go to apple.com. I tried multiple times to get help from the live chat on Cisco's website and was unsuccesful.

I have the same problem, I bought an e4500 2 weeks ago and Cisco connect worked fine, then ML came along and connect stopped working. Neither Apple nor Cisco seem to know about the problem or have any solutions

E1000 won't connect to Cisco Connect or the Web based set up

My router is working fine but I cannot connect to Cisco Connect or the web based advanced features now. I know I broke the cardinal rule by using advanced set up so that explains why Cisco connect won't work. But I can't figure out why I can't connect to the advanced web based utility now. Who made the decision to put some features in cisco connect but not include those features in advanced settings? And then if you use advanced settings cisco connect no longer works. This is such a turn off I'm actually thinking about returning the thing to Best Buy. That's like saying "if you open the hood of your car and touch anything parts of your car will no longer function". I call support and they repeat what they read on paper "reset the router and start over and don't use advanced settings". What a pain in the &^%$.

I've reinstalled the router again and just switched the ssid and password where it was before so all the devices in our home can connect. I first shut down the guest account using Cisco Connect (which is the only place you can control the guest account) and now I just use the advanced settings. So of course Cisco connect no longer works. I've got a strong signal all over our home. No disconnection issues at all. But this software design that puts some features in one part and other features in advanced and then shuts down cisco connect if you use advanced is insane. If I knew cisco was planning a firmware upgrade to give the advanced mode everything cisco connect has and more then I'd keep this thing. For the life of me I cannot understand why any software engineer would come up with such a design as this. And quite honestly I tried to play by their goofy rules of not using advanced settings and cisco connect died after about 4 uses. Never would connect again. Just said call support (in India) and after telling your life's story to someone simply being told to hit the reset button, power off and start the process all over again. If anyone at Cisco reads this stuff I think I have a legitimate complaint. Why on earth would you put features in Cisco Connect that aren't in advanced and why would you stop running Cisco connect just because I hard coded some mac addresses in advanced mode? I would love to know the logic behine such a crazy implementation of software.

Cisco Jabber for Windows in Extend and Connect mode and making outbound calls

Hi guys,
I've set up Cisco Jabber for Windows to use Extend and Connect to control a remote PBX endpoint. I've configured the required CTI-RD device, remote destinations, associated the users to the line and added the devices to end-user controlled device. The extend and connect part is working flawlessly without any issues. I'm able to receive inbound calls on the remote PBX endpoint and control the call (hold, resume, transfer etc.) using the Jabber call window that pops up.
However, I'm unable to make any outbound calls via the Jabber client when in extend and Connect mode. Reading the Extend and Connect guide, I need to configure Dial Via Office (DVO) Reverse. So when the user initiates a Dial-Via-Office reverse call, CUCM calls and connect to the Extend and Connect device (CTI-RD). CUCM then calls and connects to the number the user dialled and finally connects the two call legs.
After attempting to configure DVO-R for Jabber for Windows in Extend and Connect mode following the CUCM feature services guide, i'm unable to get any outbound calls working. From RTMT, i am receiving the following Termination Cause Code: (27) Destination out of order. What i also notice is that there is no calling number for that trace either. I would've thought that the calling party would've been the Enterprise Feature Access (EFA) number.
Has anyone got this working or can provide some guidance?
Thanks.

Hi guys,
I've set up Cisco Jabber for Windows to use Extend and Connect to control a remote PBX endpoint. I've configured the required CTI-RD device, remote destinations, associated the users to the line and added the devices to end-user controlled device. The extend and connect part is working flawlessly without any issues. I'm able to receive inbound calls on the remote PBX endpoint and control the call (hold, resume, transfer etc.) using the Jabber call window that pops up.
However, I'm unable to make any outbound calls via the Jabber client when in extend and Connect mode. Reading the Extend and Connect guide, I need to configure Dial Via Office (DVO) Reverse. So when the user initiates a Dial-Via-Office reverse call, CUCM calls and connect to the Extend and Connect device (CTI-RD). CUCM then calls and connects to the number the user dialled and finally connects the two call legs.
After attempting to configure DVO-R for Jabber for Windows in Extend and Connect mode following the CUCM feature services guide, i'm unable to get any outbound calls working. From RTMT, i am receiving the following Termination Cause Code: (27) Destination out of order. What i also notice is that there is no calling number for that trace either. I would've thought that the calling party would've been the Enterprise Feature Access (EFA) number.
Has anyone got this working or can provide some guidance?
Thanks.

How to view the login log in window NPS after login cisco switch and without SQL server database

how to view the login log in window NPS after login cisco switch and without SQL server database
in summary
there is only log with event id 4400
A LDAP connection with domain controller XCPAWS20.cyberport.noc for domain NOC2 is established.

Hi adil,
For your issue, you can create a custom security token service (STS) and then set up a trust relationship between a SharePoint 2010 farm and the custom STS.
For more information, you can refer to the articles:
http://forums.asp.net/t/1335229.aspx?Sharing+Authentication+Ticket+Between+ASP+NET+and+Sharepoint
https://msdn.microsoft.com/en-us/library/office/ff955607(v=office.14).aspx
http://www.paraesthesia.com/archive/2011/02/01/working-with-windows-identity-foundation-in-asp-net-mvc.aspx/
Best Regards,
Eric
Eric Tao
TechNet Community Support

Setup Airport Extreme for the home wireless - MacBook Air, Pro, and iPad connect just fine. Wireless will not work to Windows 7 and Vista machines - network seen, tries to connect, but fails after entering WPA key.

Can't get Windows Vista or Windows 7 laptops to access internet via Airport Extreme. Works fine with security on MacBook Air, MacBook Pro, and iPad. Brand new Airport, bought today. Windows machines worked fine with existing, relatively modern Cisco home router. The Windows machines see the wireless network, prompt for password, and then cannot connect. Have tried all sorts of things with Windows machines, deleted existing networks, etc. even tried guest login with no security on the Airport - no luck. Windows XP machine directly (wire) connected works fine. Magic Jack works OK. Light is green on the front.

Thank you very much for your help @Sunshyn2005!!!!! I think we're good to go now!

Windows 8.1 and Cisco Connect Incompatable

Similar Messages

Maybe you are looking for