Windows 8.1 fault bucket
Keep getting this event 1001, windows error reporting fault bucket. No idea what driver or app is causing this problem. Thank you for any help you can provide!
Fault bucket -824565334, type 5
Event Name: AEAPPINVW8
Response: Not available
Cab Id: 0
Problem signature:
P1: 101
P2: 2
P3: 6.3.0.0
P4: 1033
P5: 68
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: b09aeac4-7cdc-11e3-bea8-d850e605b79c
Report Status: 0
Hashed bucket: 6c3ac182050ca55d3e62cebf74de99f8
<Event xmlns="">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-01-14T05:28:26.000000000Z" />
<EventRecordID>3823</EventRecordID>
<Channel>Application</Channel>
<Computer>ANewPC</Computer>
<Security />
</System>
- <EventData>
<Data>-824565334</Data>
<Data>5</Data>
<Data>AEAPPINVW8</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>101</Data>
<Data>2</Data>
<Data>6.3.0.0</Data>
<Data>1033</Data>
<Data>68</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data>0</Data>
<Data>b09aeac4-7cdc-11e3-bea8-d850e605b79c</Data>
<Data>0</Data>
<Data>6c3ac182050ca55d3e62cebf74de99f8</Data>
</EventData>
</Event>
When this happens, I am usually away from the computer or don't notice the problem when it happens. I receive no pop-ups or errors except for what is in the event logs.
This may help:
Right after the fault bucket occurs, at exactly the same second, these three events are logged everytime:
1)event 102 ESENT
svchost (4292) Instance: The database engine (6.03.9600.0000) is starting a new instance (0).
2)event 105 ESENT
svchost (4292) Instance: The database engine started a new instance (0). (Time=0 seconds)
Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.016, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.000, [10] 0.000.
3)event 326 ESENT
svchost (4292) Instance: The database engine attached a database (1, C:\ProgramData\Microsoft\Windows\AppRepository\PackageRepository.edb). (Time=0 seconds) Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.000,
[8] 0.000, [9] 0.000, [10] 0.000, [11] 0.000, [12] 0.000.
Saved Cache: 1 0
Then exactly 5 minutes later, these two events are recorded:
1)event 327 ESENT
svchost (4292) Instance: The database engine detached a database (1, C:\ProgramData\Microsoft\Windows\AppRepository\PackageRepository.edb). (Time=0 seconds) Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.015, [7] 0.000,
[8] 0.000, [9] 0.000, [10] 0.000, [11] 0.000, [12] 0.000.
Revived Cache: 0 0
2)event 103 ESENT
svchost (4292) Instance: The database engine stopped the instance (0).
Dirty Shutdown: 0
Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.000, [10] 0.000, [11] 0.000, [12] 0.000, [13] 0.000, [14] 0.000, [15] 0.000.
I checked scheduled tasks and found these tasks occur at -exactly- the same time:
Windows > Memory Diagnostics > ProcessMemoryDiagnosticEvents > The operator or administrator has refused the request (0x800710E0)
Windows > Memory Diagnostics > RunFullMemoryDiagnostics > The process terminated unexpectedly (0x8007042B)
Windows > Servicing > StartComponentCleanup The last run was terminated by the user (0x41306)
Windows > TaskScheduler > Regular Maintenance The process terminated unexpectedly (0x8007042B)
Windows > Time Synchronization > Synchronize (0x420)
Windows > WS > License Validation The operation completed successfully (0x0)
Any assistance is appreciated! Thank you!!
Similar Messages
-
Fault bucket -Windows Error reporting
Fault bucket 3981204210, type 5
What does type 5 signify?
TIA, GerryHi,
I found this WIKI
Event ID 1001: Windows Error Reporting, from this article I see a sentence:
The bucket table (that is,
the Fault bucket type) for phony error bucket numbers is 5.
The article above also gives an explanation for type 1 to 4:
1:Crash32 buckets
2: Setup buckets
3: Crash64 buckets
4: Generic reports
Hope this might help
Best regards
Michael Shao
TechNet Community Support -
Faulting application NetfxUpdate.exe fault address 0x00007065 - Fault bucket 390821638
Hello,
After I run windows update on my 2003 servers (I run weekly), all my 6 servers are showing following error in events as well as popup screen whenever I logon, I cant find any article or help documents. Please help me to resolve these errors.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 5/17/2014
Time: 2:32:25 PM
User: N/A
Computer: ABC
Description:
Fault bucket 390821638.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 33 39 30 38 32 31 36 33 39082163
0010: 38 0d 0a 8..
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 5/17/2014
Time: 2:32:19 PM
User: N/A
Computer: ABC
Description:
Reporting queued error: faulting application NetfxUpdate.exe, version 1.0.3705.3, faulting module NetfxUpdate.exe, version 1.0.3705.3, fault address 0x00007065.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 4e 65 74 ure Net
0018: 66 78 55 70 64 61 74 65 fxUpdate
0020: 2e 65 78 65 20 31 2e 30 .exe 1.0
0028: 2e 33 37 30 35 2e 33 20 .3705.3
0030: 69 6e 20 4e 65 74 66 78 in Netfx
0038: 55 70 64 61 74 65 2e 65 Update.e
0040: 78 65 20 31 2e 30 2e 33 xe 1.0.3
0048: 37 30 35 2e 33 20 61 74 705.3 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 30 37 30 36 35 00007065This tool may help.
Microsoft .NET Framework Repair Tool
Might also ask them over here.
.NET Framework Setup and Servicing forum
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. -
Fault bucket 3031143805, type 5 Event Name: WindowsUpdateFailure
Hi, I received my THINKPAD T530 five days ago when I start updating it it will not update windows 7 proof. I it turned out that the original image that came with it was corrupt and has no recovery partition. lenovo sent me recovery CD, now I get this report of error. please help
Fault bucket 3031143805, type 5
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.6.7600.256
P2: 80070643
P3: 9BD35FB2-8618-4F00-B75D-DFD8D7E93278
P4: Install
P5: 101
P6: Unmanaged
P7:
P8:
P9:
P10:
Attached files:Is this when you are performing or attempting Windows Updates? If so I would google windows update fix and run the fix from microsoft.
More info on what you are doing when the error occurs please. Thanks -
I have a Batch file to configure SNMP by modifying registry. I, the past, i had used successfully to configure WIn2008/R2 Servers with no problem.
Now, í´m trying to configure WIn2012/R2 Servers and i got an error. And the error appears, even configuring manually, without the batch file.
The error:
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: snmp.exe, version: 6.2.9200.16384, time stamp: 0x5010a8da
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x766c
Faulting application start time: 0x01cf6fb104bdf438
Faulting application path: C:\Windows\syswow64\snmp.exe
Faulting module path: unknown
Report Id: 426ce085-dba4-11e3-93fb-001018f79f53
Faulting package full name:
Faulting package-relative application ID:
Always followed by 2 times Event ID #1001
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: snmp.exe
P2: 6.2.9200.16384
P3: 5010a8da
P4: StackHash_c916
P5: 0.0.0.0
P6: 00000000
P7: PCH_E5_FROM_ntdll+0x0002DC34
P8: c0000005
P9: 00000008
The batch file ist´s simply a REG ADD command:
========= Cutted ===============================================
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters" /v EnableAuthenticationTraps /t REG_DWORD /d 0 /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 1 /t REG_SZ /d %SOURCESERVER1% /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 2 /t REG_SZ /d %SOURCESERVER2% /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 3 /t REG_SZ /d %SOURCESERVER3% /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 4 /t REG_SZ /d %SOURCESERVER4% /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\ValidCommunities" /v %COMMUNITYNAME% /t REG_DWORD /d 4 /f
========= Cutted ===============================================In most of the occurrences, the unistall/reboot/reinstall of SNMP solved the issue. Maybe because the reinstall was doing the check you mentioned.
Now i´m facing another problem, because in another machine i did the exact same procedure but event doing that, the SNMP service is up, no firewall, and network monitor showing the snmp traffic coming and no response from snmp service, like "ignoring"
the traffic
Te config in the GUI and registry are OK, to make sure the source IP address is known
The machines are workgroup, so, i created a batch file and this batch file worked with no problem in several machines
In my Win2008R2 and WIn2012/R2 the service is on: C:\Windows\System32\snmp.exe
The machine have 2 NIC Teams and UDP is listening in port 161 on on all interfaces
The network monitor shows a message, with a proof of SNMP traffic coming
SNMP:Version2, Community = <COM_NAME>, Get request, RequestID = 56355 {UDP:24, IPv4:23}
The SNMP.EXE versionas are diferente
C:\Windows>dir SysWOW64\snmp.exe
Volume in drive C is DISCO
Volume Serial Number is 004D-74E8
Directory of C:\Windows\SysWOW64
26/07/2012 12:20 45.056 snmp.exe
1 File(s) 45.056 bytes
0 Dir(s) 272.665.096.192 bytes free
C:\Windows>dir SysWOW64\snmp.exe
C:\Windows>dir system32\snmp.exe
Volume in drive C is DISCO
Volume Serial Number is 004D-74E8
Directory of C:\Windows\system32
26/07/2012 12:08 50.688 snmp.exe
1 File(s) 50.688 bytes
======================================
@echo off
cls
echo.
echo.
echo versao 2.3fb
set COMMUNITYNAME=NonPublic
set SOURCESERVER1=10.11.12.13
set SOURCESERVER2=mon.contoso.com
set SOURCESERVER3=mon.proseware.net
set SOURCESERVER4=mon.litware.local
echo.
echo.
echo Lendo dados SNMP atuais
reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers"
reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\ValidCommunities"
echo.
echo.
echo Parando SNMP...
echo.
echo Se der erro... Nao tem SNMP instalado!
echo.
echo.
net stop SNMP
echo.
echo.
echo Alterando valores
echo.
echo.
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters" /v EnableAuthenticationTraps /t REG_DWORD /d 0 /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 1 /t REG_SZ /d %SOURCESERVER1% /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 2 /t REG_SZ /d %SOURCESERVER2% /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 3 /t REG_SZ /d %SOURCESERVER3% /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 4 /t REG_SZ /d %SOURCESERVER4% /f
reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\ValidCommunities" /v %COMMUNITYNAME% /t REG_DWORD /d 4 /f
echo.
echo.
echo Iniciando SNMP...
echo.
echo.
net start SNMP
echo.
echo.
echo Lendo dados SNMP atuais
reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers"
reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\ValidCommunities"
PAUSE
======================================== -
What to do about Fault Bucket problem?
Difficult to say why I have this.Is it OK to sent error reports to you guys?Copy and Paste type thing?
Sorry I took so long.I have not checked the Graphics Driver yet.Although when I was going through all this,it seems like all fingers were pointing towards a driver problem.But when I looked there never seemed to be driver that stood out as a problem.I found out that either Java.Adobe,Microsoft,or all of them at once needed updates.My auto updates didn't work for some reason.So my computer was trippin.Hard.And so was I!!!As far as the Fault Bucket..........??I'm not real great on the computer so the term 'Fault Bucket 'is probably way above anything I would know.I can't remember where I had seen it.It just popped up on a page and it filled the whole page!!And then some!!!!I don't think it's a problem now.I've been cleaning the living 'you know what' out of my computer!The computer is running a lot better now.2 people responded to my question and I want to thank you for that.I really appreciate it.
-
i received call from "microsoft" today and without ever giving out my number telling me my computer has Trojan virus etc. and they could fix it they took me through some steps before i hang up that showed me i have a lot of fault bucket errors do
you give calls regarding fault bucket errors? and do have a lot of fault bucket error. i was just worried it might be a scamHi,
Yes, this is a scam. Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) about your computer security or software fixes.
For detailed information, please refer to the link below,
Avoid tech support phone scams
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Best Regards.
Steven Lee
TechNet Community Support -
Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module
I just installed Audition and when I try to open it I receive an error message that it has stopped working and my options are to close the program or check online for a solution. I checked online and nothing came up. I checked my account and everything is up-to-date. I've uninstalled and reinstalled the app but it comes up with the same error code. Can someone please help me to figure this out?
When I view the problem details it says:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Audition CC.exe
Application Version: 7.1.0.119
Application Timestamp: 5421531b
Fault Module Name: ImageRenderer.dll
Fault Module Version: 7.1.0.119
Fault Module Timestamp: 54213727
Exception Code: c000001d
Exception Offset: 00000000001f5342
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: cfa6
Additional Information 2: cfa6395cfc11b929d4cc83f7fcd45588
Additional Information 3: 4285
Additional Information 4: 42859895e7fdc411ae9c413f0642b513
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtINZ123....
Actually Adobe looked into this very thoroughly for me. I was in contact with Durin who passed all of the information I gave them over to their programming department. They then asked for additional information via Email, which is why it's not on this thread. After several back and forth messages they didn't know why it was happening. One thing that they did point out, which I wasn't aware of, is that Audition is one of few Adobe products that requires the SP1 pack for Windows 7. I had just installed 7 on a new system so I hadn't updated to SP1 yet. However, even after I upgraded to SP1 it didn't work. I would recommend checking to be sure you are up to date with Windows, which is why I mentioned this. Maybe it will help you. I know it helped others who had the same issue as we have. I knew that Adobe was working on an update to address so other issues and I was hoping they could figure it out with the update. I installed the update and after that I WAS able to run Audition 2014 after that. So make sure that you do run the update.
I was always able to get Audition CS6 to work without any issues so while Adobe was trying to figure out why it wasn't working for me I just used CS6. If you have the subscription then you can install CS6 via the Creative Center by going to the Apps and down to the Find New Apps section. Just make sure that you have the versions turned on. You will find that you can download and install CS6 from there.
Hope that helps.... -
Windows quicktime- memory faults causing non-response on 720p video MJPEG codec
windows vista 64 home premium
nvidea evga gtx260 with latest drivers
4 gb ram (2.5 gb free)
code 2 quad Q9950 yorktown processor at 2.83 ghz
more Hard drive than i will ever use....
trying to play HD 720p video recorded on casio camera.
Quicktime pro is using only 1 processor about 30%, 720p video
in motion jpeg codec is skipping and slow.
the only reason i can find is that resource monitor is
showing quicktimpro to be generating 2300 hard memory
faults per minute when it's trying to play the video.
anybody else seen this? is this someting that Apple
has to fix? My computer seems to be fine with other
applications.
thanksOddly enough, when I disable Avast! antivirus, the problem dissapated. Somewhere in there though the read logic from quicktime is probably flawed. It needs to read bigger blocks or something like that for HD video. Never have seen this problem for non-HD. I noticed that searchindexing goes haywire with tons and tons of reads and like 10+ sessions when quicktime is reading an HD video file. I disabled indexing on the drive and For now, I disable Avast! to use it.
-
I have tried to download iTunes onto my computer using Windows 7 Home Premium version, however, each time I have tried, when it says it has been successfully installed, when I click to start it, it shows an error code, ( error7, windows error code 127) IT ASKS YOU TO RE-INSTALL ITunes, & I HAVE DONE THIS SEVERAL TIMES WITHOUT SUCCESS!! I am really getting fed up about this situation!
What can I do further?
I have checked that .NET 4.5.1 is correct & it is installed OK, so what is stopping it installing properly, even though it says it has installed correctly, I still get the error code when trying to start iTunes.
This has happened on different days over the past Month, I give up for awhile, then try it again, but to no avail, what can I do now please?
Peter.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Hello Guys,
While running a web application am getting an error like: Remote server not responding. Below are the details of event viewers which been captured at the same time when this error happened:
Event 1000, Application Error
Faulting application name: w3wp.exe, version: 7.5.7600.16385, time stamp: 0x4a5bd0eb
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16850, time stamp: 0x4e211da1
Exception code: 0xe053534f
Fault offset: 0x000000000000a88d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event 1001, Windows Error Reporting
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: w3wp.exe
P2: 7.5.7600.16385
P3: 4a5bd0eb
P4: KERNELBASE.dll
P5: 6.1.7600.16850
P6: 4e211da1
P7: e053534f
P8: 000000000000a88d
P9:
P10:
Attached files:
C:\Windows\Temp\WERC9CD.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERC9CE.tmp.hdmp
C:\Windows\Temp\WEREE30.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_w3wp.exe_30877924d6b2c607fe88a8718915f25fb79093_cab_e905f2b0
Analysis symbol:
Rechecking for solution: 0
Report Id: d46a6849-8f6a-11e1-98af-00215e6e4855
Report Status: 4
This is an priority issue which we are facing in IIS. IIS is configured for Framework 2.0 and underlying OS is - Windows
Server 2008 R2 Standard.This issue is replicable and occurring frequently Please suggest how to resolve it. Any input related to above issue is appreciable.Please refer similar discussions and see if they help
Faulting application name: w3wp.exe
http://telligent.com/support/communityserver/community_server_2008/f/288/t/1067447.aspx
Event ID: 1000, Faulting application w3wp.exe, faulting module unknown,
http://social.msdn.microsoft.com/forums/en-US/clr/thread/9be88a2f-c8cc-4a73-9371-45ab73982123
For IIS related queries, please post them in IIS forum - http://forums.iis.net/
A UNIVERSE without WINDOWS is CHAOS !
This posting is provided "AS IS" with no warranties or guarantees and confers no rights.
About Me !!! -
Windows Update and the Windows Error reports
31/08/2014 08:41
Windows Error Reporting
Fault bucket 124661653, type 21
Event Name:
WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1:
7.6.7600.320
P2:
80246002
P3: D67661EB-2423-451D-BF5D-13199E37DF28
P4:
Scan
P5: 101
P6: Unmanaged
P7: 
P8: 
P9: 
P10: 

Attached
files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.6.7600.320_888a386ad31bd7d883fbf736bf547a8a1bd5bd9c_150a7995

Analysis
symbol: 
Rechecking for solution: 0
Report Id: 8809d3a9-30ea-11e4-8d08-5442495ff252
Report Status: 0
Does the reference to
D67661EB-2423-451D-BF5D-13199E37DF28
refer to Windows Update Agent and is a scan to find and down the updated version simply failing?
TIA, GerryHi,
This structure is a general Windows Error report structure. There are different meanings for different types.
For the details, you could read this article:
WerReportSetParameter function
http://msdn.microsoft.com/en-us/library/windows/desktop/bb513626(v=vs.85).aspx
For your specific error, we could get these:
P1: 7.6.7600.320 means Windows agent version.
P2: 80246002 means the exact error code
P3: D67661EB-2423-451D-BF5D-13199E37DF28
should be the specific Windows Agent GUID.
Let's verify it:
Look for this GUID in your Windows Update log file located in C:\Windows\WindowsUpdate.log. There you could verify if it's a Windows agent.
Karen Hu
TechNet Community Support -
Tecra M9-136 - BSOD during Vista SP2 update
Tecra M9-136 asked this morning to update to Vista SP2 and during the process the BSOD 0x0000007E arrived. Restarted in Safe Mode and the installer continued and then finally reported that the update had failed - and reverted to SP1. This took most of the morning.
It will start in Safe Mode but on a normal boot-up, Vista SP1 gets through the fingerprint recognition and then fails with the same BSOD (it doesn't get as far as displaying the desktop).
The laptop has BIOS level 1.80. I've tried in Safe mode to install 1.90 but it tells me that the battery has insufficient charge and the power adapter isn't attached. Both untrue.
Stuck - need advice. Could this be a hard fault? Can't see how I can update anything if it's a soft fault.
thanksThe message with the BSOD mentioned checking BIOS and driver versions. Anyway, no change made to that.,
I tried System Restore but the only available restore point was the SP2 installation. I thought Vista was supposed to save a restore point every 24 hours even if nothing new had been installed.
I've now found in System Information / Windows Error Reporting several messages like this:
28/09/2009 12:08 Windows Error Reporting Fault bucket 0x7E_NULL_IP_DRVNDDM+57bd, type 0
Event Name: BlueScreen
Response: None
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\Mini0928 09-04.dmp
C:\Users\me\AppData\Local\Te mp\WER-75660-0.sysdata.xml
C:\Users\me\AppData\L ocal\Temp\WER7D78.tmp.version.txt
& #x000d;
These files may be available here:
C:\Users\me\AppData\Local\Mic rosoft\Windows\WER\ReportArchive\Report06d1c4b5 -
Excel Crashes every time Software Protection Service initialises.
Hello,
I was wondering if I could get some help. I have an issue whereby Excel 2013 seems to crash what seems like randomly, however when I look in the event log it seems to be every time the Software Protection Service initialises while Excel is running.
I have never seen this happen myself, as it's one of my clients machines, but can confirm each time he says it happens in the event viewer.
If you look in the event logs, you have events in this order:
Information 21/01/2015 08:41:25 Windows Error Reporting 1001 None
Error 21/01/2015 08:41:16 Application Error 1000 (100)
Information 21/01/2015 08:26:42 Office Software Protection Platform Service 903 None
Information 21/01/2015 08:24:09 gupdate 0 None
Information 21/01/2015 08:21:41 Office Software Protection Platform Service 1003 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1003 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 902 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 1066 None
Information 21/01/2015 08:21:26 Office Software Protection Platform Service 900 None
(apologies, I can't add screenshots until my account is verified)
As a test, I disabled Software Protection Service temporarily and this seemed to resolve the issue, until we reactivated windows and the service resumed it's duty.
The Application Error is
Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea
Faulting module name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b48ea
Exception code: 0xc0000005
Fault offset: 0x01048117
Faulting process id: 0x16dc
Faulting application start time: 0x01d0355348958758
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812
Windows Error Reporting
Fault bucket 723233751, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: EXCEL.EXE
P2: 15.0.4675.1001
P3: 546b48ea
P4: EXCEL.EXE
P5: 15.0.4675.1001
P6: 546b48ea
P7: c0000005
P8: 01048117
P9:
P10:
Attached files:
C:\Users\USERNAME\AppData\Local\Temp\166375830.cvr
C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Parts Front Counter Margin Review 2014 - 2015.xlsx
C:\Users\USERNAME\Documents\Parts Front Counter Margin Review\Daily Parts Front Counter Review - January 2015.xlsx
C:\Users\USERNAME\Documents\Service Hours Review\Daily Service Hours Review - January 2015.xlsx
C:\Users\USERNAME\AppData\Local\Temp\CVRC0D2.tmp.cvr
C:\Users\USERNAME\AppData\Local\Temp\WERB271.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\USERNAME\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_b5544b4064a603f11dd95207c57fc6dc7418de9_2c0ad29d
Analysis symbol:
Rechecking for solution: 0
Report Id: 43277be8-a149-11e4-a4e8-54cf862e3812
Report Status: 0
I have tried reinstalling Office, I have tried running with addons disabled. Does anyone have any ideas about what I can try next?
Thanks in advance for your time.
Kind Regards,
JamieHi Jamie,
Does this only happen to Excel 2013? What about other Office applications?
Office Software Protection Platform Service is responsible for the verification of your Office licensce, please first check the activation status of your Office installation.
Since you've mentioned that "disabled Software Protection Service temporarily and this seemed to resolve the issue", I would also suggest we first try below steps and see if issue persists:
Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform and rename
tokens.dat to tokens.old.
Go to C:\ProgramData\Microsoft\OfficeSoftwareProtectionPlatform\Cache
and rename cache.dat to cache.old
Restart your computer, then launch excel and check again.
Please feel free to post back with any findings.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
ITunes freezes when playing video.
I'm running Windows 7 Home Premium 64-bit. Let me start by saying I've seen many others complain about this with mostly no resolution.
To elaborate, when initiating any video in iTunes (be it a movie, TV show, music video, or iTunes Store preview), the application immediately hangs. No errors -- iTunes just stops responding and can only be closed by killing its process. I've tried all the solutions people hash out time and again to no avail. This has been happening since iTunes 10, and ever since I've been playing all its videos through QuickTime (which works perfectly).
In Safe Mode, however, a black box appears briefly (as if the video's about to play), before a Windows "iTunes has stopped responding" prompt comes up. Not only that, but I also get two error logs in Event Viewer:
Application Error:
Faulting application name: iTunes.exe, version: 11.0.1.12, time stamp: 0x50c8fc7e
Faulting module name: QuickTime.qts, version: 7.73.80.64, time stamp: 0x50890e53
Exception code: 0xc0000005
Fault offset: 0x00880aba
Faulting process id: 0x1714
Faulting application start time: 0x01cdf55090e5ec83
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\QuickTime\QTSystem\QuickTime.qts
Report Id: d36de281-6143-11e2-9fbd-20cf30704519
Windows Error Reporting:
Fault bucket 3305968357, type 1
Event Name: APPCRASH
Response: http://oca.microsoft.com/resredir.aspx?SID=7277&iBucketTable=1&iBucket=-
988998939&BucketHash=0ca2959e4da8580d00f4437ae9656186
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.0.1.12
P3: 50c8fc7e
P4: QuickTime.qts
P5: 7.73.80.64
P6: 50890e53
P7: c0000005
P8: 00880aba
P9:
P10:
Attached files:
C:\Users\Krotera\AppData\Local\Temp\WERC754.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Krotera\AppData\Local\Microsoft\Windows\WER\ReportArchive
\AppCrash_iTunes.exe_b9a5dae41cf0405f9ed736a58658946f78bfd2c6_0c59d71c
Analysis symbol:
Rechecking for solution: 0
Report Id: d36de281-6143-11e2-9fbd-20cf30704519
Report Status: 0
I don't know how helpful these logs are, but I've never seen anyone post anything similar when reporting this issue. Microsoft's link in the second one's header tells you to install a "newer" version of iTunes 64-bit even if you have the newest one (and I've done it with no improvement). In one post, iTunes wouldn't play video for somebody until they were told to uninstall Klite Codec Pack. This was the only time I came across this suggestion, and, having Klite, did it too, but with no improvement. iTunes still hangs when trying to play video, it crashes "properly" with a Windows prompt when trying to play video in Safe Mode, and QuickTime works fine (which I guess is my only solution).
Some insight from Apple would be appreciated. This has been happening since iTunes 10, so I consider the problem to be on iTunes' end rather than my system's, which has by and large been a constant the whole time.Codec packs are notorious for causing iTunes problems.
Try searching c:\windows\SysWOW64 for files with Quicktime in the name.
There should be just two:
Quicktime.qts
QuicktimeVR.qtx
If there are any other files or folders, try dragging them to the desktop ot any temporary folder.
Does that make any difference.
After doing that, do you have the latest Quicktime installed, if not update it.
http://www.apple.com/quicktime/download/win.html
Earlier versions of Quicktime can upset iTunes.
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