Wireless printing software

I have an HP Photosmart 7520 printer and a MAC with OS 10.7.5, with an airport extreme router. I am printing wirelessly, but I can't do anything else. eg: I can't utilize the HP software to import scans.

Hi NJJ36,
Welcome to the HP Forums.
I see that you are having an issue with scanning over the wireless connection to your Mac.
Please click on the following link that deals with a Mac OS X: Scanning Software Does Not Open or Stops Responding.;
Please feel free to write me back if you are still having issues or if you have any other questions.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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How do I find dns address for a hp wireless printer software installation?

Tried to enter address for wireless modem, no go. Tried to enter address for HP printer, no go. what do I try next?

Hello, Router IP should be the DNS to use, but did you set the IP on the Printer to the same IP range as the Router uses?
http://www.hp.com/global/us/en/wireless/faq.html

How can I print to my HP OfficeJet 6500 Wireless Printer from my iPhone 4S which used to work before AirPrint printers were even available? (running Mac Lion OS, all software and HP sw updates are all performed)

How can I print to my HP OfficeJet 6500 Wireless Printer from my iPhone 4S which used to work (on prior iPhones) before AirPrint printers were even available? (running Mac Lion OS, all software and HP sw updates are all performed)
I don't get it, I read one post about why would we have to buy an AirPrint Printer when we have used the "print to a wifi printer" just fine in the past? Yes I feel that's exactly what's happening to me now too. I want to print from my iPhone and iPad to my WiFi Printer which is also now connected to my Airport Express WiFi network just fine. No problems.

Very glad you added that bit of information because I see different problems similar to this. I want to share with them what you did and hopefully you not only fixed your specific problem but you can lend some more advice to others with problems like this. Thanks!
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HP Director software won't work since I installed Linksys Wireless Print Server

I have an HP 5510 Office Jet all in one. It comes with bundled software called HP Director that enables scanning, printing, and faxing. The software worked fine while I had the printer connected to my pc with a USB cable.
To give myself flexibility I installed a WPSM54G Linksys Wireless G Printserver. There is no direct connection between my printer and pc anymore.
Printing still works fine. This is being handled by the Linksys software.
The HP Director no longer can find the printer. When I try to scan (for example) using HP Director, I get a message that "an error occurred communicating with the printing device...". It presumably is looking for a direct USB connection, and not finding one.
I can't find a fix on the HP site, but I imagine there must be one. Wireless print servers have been around for quite a while. Is there a download that will solve this problem?
Thanks for your help.

kts0347 wrote:
...My printer interfaces wirelessly through my print server. So, HP Director doesn't see the printer, and fails to run the tasks it is offered for - scanning, photos, faxes....
Exactly my point. These services: scanning, photos and faxes will never work through a print server.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How do i install printer software for wireless connection for a notebook?

Product name: Photosmart 6510
What to do when my notebook laptop does not have a disk drive but has wireless internet. How can I install the printer software on the CD?
Kind regards

You can download the printer software from the internet. Here is the link for your specific printer: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5058336&cc=us&dlc=en&lc=en&product=50583...
Choose your operating system and then go to Driver--Product Installation Software and choose the Basic or Full driver.
Let me know if you have additional questions.
I work for HP.

Where do I go to get software updates for my wireless printer hp 4620 series

I have a wireless printer hp 4620 series. It came with an installer cd that only allows use of OS X , Mountain Lion, and Lion. My system is OS Yosemite. The cd told me that the installation was not recommended and I should get software update from Apple. but did not give me a link as to where I could go. Please help! I need to re-establish my wireless connection between my Apple and my printer. ASAP.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-125737- 3&cc=us&dlc=en&lc=en&os=4159&product=5191646&sw_lang=
It should print with old drivers but you need the updated drivers for scanning.
Also see:
Troubleshooting printer issues in OS X - Apple Support

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Hi DrLilaB,
So that the Community can help you better, we will need to know what model printer you are using and Computer Operating System. (Windows XP/Vista/7/8 or Mac 10.x)
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

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Check with NetGear for Mac OS X Lion driver/software.

HP Printer Software Installation will not complete

I have an HP Officejet 8500 wireless bought in late 2011. Never an issue until a recent new printer added to the computer seems to have changed an unknown setting and now printer or computer will not recognize or initiate a wireless print request. Have tried all firmware updates, software updates, etc. Printer is perfectly connected to wireless network established by router. Any wireless print request from my MacBook is met with a "printer offline" description and sits in printer que. Printer works(ed) fine when connected via USB to MacBook.
Thought to uninstall/reinstall printer software hoping to reachieve initial set up defaults which have been working well prior to addition of new printer to computer.
Uninstalled HP software; result was normal. Inserted original software CD and tried to re-install software; result was as expected until step 5. Comments now read Installing HP Scan, Install was successful. Software has stalled on "5 items remaining" and will not move on to "4 items remaining" as next step.
HP Uninstaller is not yet in HP application file, Attempting to "quit" HP Installer generates a warning window indicating "files could be damaged" which is same window generated when trying to shut down computer using Apple shutdown command. Shutdown ends up being cancelled by HP Installer.
Computer is stuck and I'm stuck and I still don't know if reinstall would have solved original problem. Hours into troubleshooting... any help available would be appreciated. MacBook running OS X 10.6.8 all updates complete. Thanks

Thanks Bob - yes - setup from printer display to wireless network was done originally when printer was new and again today in attempt to reestablish whatever setting might have been accidentally changed. Printer is "perfectly" connected to wireless network with Excellent signal quality, etc... As is Macbook perfectly connected to wireless network.
Problem now is that when trying to reinstall original HP printer software to computer the installation process has frozen. I now cannot end the installation process or shut down the computer without potential fear of "damaging files". I also am concerned that if I power off manually (hard shutdown) that I will not be able to uninstall those HP files that have been installed thus far before the process stalled.

HP Photosmart series 7510 wireless printer issue

I have a HP Photosmart series 7510 wireless printer.
My laptop is an HP Pavillion Entertainment PC dv9700.
I am running Vista Home Premium with Service Pack 2.
The printer stopped responding when I attempt to print something from the laptop, such as a web page or document. When I print a diagnostic page it goes and responds right away.
Any ideas of what I may try. When I set up a regular print job it just stays in the que and does not print.
Thank in advance.

Hello szwonders,
I am sorry to hear you are having an issue with printing with your Photosmart 7510. Thank you for your information.
I would like to help you.
I recommend Resetting your Printer first, to see if that helps.
Also, I recommend running HP's Print and Scan Doctor for Windows to search the driver and software to see if there are any issues.
Please respond to let me know if this helped or if you have any other questions!
Thanks,
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP 7510 AIO printer won't stay connected - Wired workstation, wireless printer

Hi! I spoke (and checked solution button) too soon. The printer still "disappears" from the Wired XP network workstation. The only difference since applying the solution given is that the disconnects are now happening about every 12 hours, vs every couple of hours.
Ink notification is set to "only when I print"
Static IP is set for all machines
HNDU works -- when the printer is visible but will hang the workstation if printer is not visible.
Original comments follow below;
HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-12-2012 03:59 PM
Printer: HP 7510
Network: multi-station wireless, thru DLink DI-632 (one PC hardwired to router)
Address Config:   Printer is using static IP -- outside of DCHP range (192.168.15.240)
Printer Config: Each computer has static IP set into the control panel app, using IP addressing.
Operating System: XP (Service Pack 3)
Other devices: Ipad, Xoom and Kindle Fire (all working using ePrint)
Network Security Protocol: WEP (we're out in the country)
Network Setup: Main router, along with 2 access ports (hardwired); currently using channels 1, 5 and 11 (again, we're in the country and have little competition for channels)
File Sharing: All machines in network have one open "share" drive, accessable with passwork.
Scenario: Wireless computers appear to stay connected for several days to a week at a time. (We reboot weekly, just as a SOP)
Computer that is wired to the network loses communication with the printer a couple of times a day and needs to be rebooted in order to restore connection.
When this happens, other machines continue to print and scan, with no problems, and the wired machine continues to have its name displayed in the SCANNING panel on the printer -- but the printer won't talk to it.   All network functions, including internet and intranet access to the printer's EWS is still available. I have noticed that if I go into check ink levels, though, that the ink check software behaves differently.
Normally in the ink status app, there is a small "working" icon with 6 dots. When this computer is connected properly, it will start jumping around the circle, showing activitiy, get to 41%, and then display the ink status info. When the printer/computer connection is not working, the "working" icon will go to just a couple of percent then jump to the printer information page, showing make, model, serial number, firmware level etc.
In every instance so far, rebooting (with no other action) brings the printer/computer connection back to life -- until next time. I am trying to find any other pattern for this behavior, just can't identify it yet.
I started out with the plain vanilla installation, but then every computer in the network would consistently drop connections, about every 45 minutes. Using the info on this forum, I've eliminated the drop-outs for those printers, and got to the Static IP solutions (we've done that anyway for years with net-ready machines). This is the last machine that "drops off" It appears that some piece of HP-required software is "dropping out" or getting clobbered, but I cannot see a pattern, even checking and noting the various software used locally on the machine, and the various websites visited. So far, no pattern.
I am hoping that an HP guru with access to the source for the "ink supply" status software can take a look at what is happening and why it will always go to 41% and then display ink status (when connected) and then only go a couple of percent and display the ink status (when it isn't connected).
Thanks, in advance,
jim
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jimzix
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-13-2012 01:48 PM
More info:
In last paragraph, above, the request for "ink status" is returned with a static display of the printer firmware version, driver version, step level, MAC# etc of the printer, not "ink status" when the printer is disconnected.
Also, when printer is disconnected the HP home networking utility will hang the system -- a hard reboot is required, which restores the printer, until the next time it goes "into the woods". Signal stregth, measured on the printer, is 4 bars (very good).
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007OHMSS
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-20-2012 09:30 AM
Not sure if this would help, some of the info could be pertinent:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-22-2012 09:53 AM
Thanks! That appears to solve the problem. After your suggestion, I remembered that I set the "ink level warning" on this machine ONLY to "Always warn me", as opposed to "tell me only when I am printing". That seemed to be the problem. Only the computer that was set to "always warn on low ink-levels" was disconnecting -- the others worked fine! Now, all are working fine.
Just to be safe, though, I've also turned off the "scan from printer to computer" function on each computer. That was set for each machine, and seemed to work fine. The other machines in the network did not disconnect, and the printer was tracked whether each computer was on or off.   May try to turn it on later; I'll see if the family uses that feature very often!
Thank you for your help.
Jim
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jimzix
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Re: HP 7510 wireless printer disappears -- 4 station XP wireless network, w/ 1 PC hardwired.
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04-22-2012 03:56 PM
I spoke too soon! After about 26 hours, the printer connection on the one "hard-wired" CPU dropped, which is better than before, but still not solid. Same exact symptoms as before. Only piece of the puzzle that was different this time is about 50 pages were scanned, some to this computer. Used the "Scan requested from CPU" process, rather than enabling the "Scan TO Cpu" function in the software app. It did not drop the connection immediately after -- about 1 hour to 1.5 hours afterwards. Suspect this is a coincidence, not a cause of the problem with this machine.
I also scanned (same approach) from one other CPU on the network -- that wifi connection is still rock-solid.
Jim
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I think it is fixed now.....the problem seems to reside in the module that will notify you immediately if ink is low (vs notify me only when printing). If, when initially installed, the user selects "immediately", then the printer will randomly disappear. (More on "re-finding it" later.)
Also, it is difficult to change the ink notification setting, because it appears not to be "sticky", but will sometimes, flip. (I've not figured this out yet). As long as the setting for "low ink notification" is on "only when printing", life is good.
If the printer does disappear, go over to the Advanced tab when the printer software/firmware page comes up, instead of the current ink levels. Reset the selection about "tell me about ink notification" to "only when printing", and then toggle the "autoshut off" from "NEVER" to "2 hours" and then, finally, back to "NEVER". Then, lastly, press closed on the panel. Printer should be connected again. To test, go to the Photosmart 7510 app again, and select "Show estimated ink levels". The counter will start at 1%, jump to 41% and then bounce around until it displays the ink level.
FOR HP TECH: Please consider making the "ink level notification" persistent in the registry OR provide a de-install tool that will completely clean all traces of the prior installation of the 7510 driver / app in the registry, so that a new install may have this setting saved correctly.
Hope this helps some of you -- it's an excellent printer once its running!
jim

Is the HP BT500 wireless printer adaptor able to be updated to work with Bluetooth 2.1?

I have a new HP BT500 wireless bluetooth printer dongle. It is not working on either of my Windows 7 (both 32 and 64 bit) Lenovos. It states that the setup cannot continue because the bluetooth version is an older version. I would like to be able to wirelessly print from my idevices but my printer is an Officejet 4315 which does not (I think) have a powered usb port, so I am using the Lenovo laptop as a bridge for them. Or that's the idea.... The software will not go any further than setup which stops with the bluetooth error message from the second line.
Thanks!

Hi, what IP is listed on the Network Configuration Page?
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

Remote laptop won't print to new HP4622 wireless printer

My new HP 4622 won't print from wife's laptop (Compaq Presario CQ-60-224NR w/ Windows Vista) in another part of the house on my home Centurylink DSL network with very good connectivity. I have the printer installed at my desktop (Gateway Microsoft XP SP3) and it prints fine from the desktop. Does the printer software also need to be installed on the laptop? I sent a .jpg file to the printer from the laptop and it printed one line of unicode? code per page until I cancelled the job from the print queue. I have gone thru the installation guide a couple of times and nothing is fixed. Test results say that everything passed and install is successful. I downloaded and tried the print doctor wizard and it says no problems found. I have McAfee total protection running, could there be a firewall problem? I'm not sure about enabling ports or that sort of thing. I dumped a perfectly good Lexmark X7170 all-in-one because it wasn't wireless and we couldn't get it configured to print peer-to-peer. Now I have a new wireless printer and con't get to print remotely either. Hope you can help. Let me know if you need more info. Thanks.
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Hi Ken,
I would recommend giving the printer a static IP address for the wireless connection (not USB):
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you will have delete and re-add the printer on your computer. Do it this way:
0. Go to Start > Control Panel > Devices & Printers and delete all instances of the printer.
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing. Get its IP from a Network Test printed from the front panel of the printer.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
If you're still experiencing issues try changing the channel on your router to 11 and the encyption to WPA.
Say "Thanks" by clicking the blue Kudos star in the post that helped you.

I have an airport extreme. i am trying to connect a laptop with windows 7 to a wireless printer, with no luck. any ideas?

I have an airport extreme. i am trying to connect a laptop with windows 7 to a wireless printer, with no luck. any ideas?

The problem is not the router.. the issue is the vpn has put your computer in a different IP range with a different gateway. When you turn off the vpn the computer returns to local lan and can print.
Some vpn software allows you to set gateway to use local net instead of remote gateway or access to other webistes or local lan.
Read up the issue.
http://stevejenkins.com/blog/2010/01/using-the-local-default-gateway-with-a-wind ows-vpn-connection/
Cisco vpn client..
https://supportforums.cisco.com/thread/239113
I did not search much.. just grabbed the first article I could find that explains the issue.
The whole point of the vpn is whilst it is connected your computer is NOT part of the Local Lan .. it is part of the Remote LAN via the vpn tunnel.
It is also a security risk using split tunnelling so often it will not be allowed.
Plug the printer directly into the computer via usb or whatever.. Local connection will work.. not local lan.

Just set up a new router, now I can't print to my wireless printer!

Hi, so I'm really frustrated with this situation since I installed OS X Mountain Lion. I have a Samsung SCX-4623FW wireless printer, connected it to our wifi network (router: D-Link N 300 DIR-632). So it's all good, the wireless light is on so I know it's connected. I even printed out a configuration report to find out the IP address. Now my problem is, when I try to add a printer to my MacBook Pro (13" Inch, Late 2011) using the IP address and the following information:
Protocol: Line Printer Daemon - LPD
Use: Samsung SCX-4623FW Series (from Select Print Software...)
It says: Unable to verify the printer on your network.
Unable to connect to '[printer ip address]' due to an error. Would you still like to create the printer?
And I hit continue in case the error doesn't affect the wireless installation of the printer, I tried to test print a page on the internet and the status message of the printer says: The printer is not responding.
So I reboot the computer, unplugged and reconnected the router AND modem and still nothing. I reset the settings on the printer, new IP address and everything. Still nothing. I can print via USB but I prefer wireless printing because there are 2 desktops, 2 laptops and multiple devices in the house and it's just not convenient.
Can anybody please help? I'm all out of ideas. Many thanks in advance.

Can any Macs in your home see the printer?
That is to say, is it just Mountain Lion that is having the problem?
What I'm wondering is if this is a router problem, or a Mountain Lion problem? I'm trying eliminate as many variables as possible.
Do you happen to know if the Samsung printer supports Bonjour (eg. Zeroconf) network discovery protocols? You could download "Bonjour Browser"
<http://www.macupdate.com/app/mac/13388/bonjour-browser>
to see if the Mac can see your printer via Bonjour protocols.
Since you know the IP address of your printer, you could download "WakeOnLan" which will display every IP address is sees on your network, and check to see if it is in the list generated by WakeOnLan (NOTE: I do not want to wake anything up, but WakeOnLan does a really good job of finding and displaying every IP address is sees on the local network).
<http://www.macupdate.com/info.php/id/15779/wakeonlan>

Wireless printing software

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