Won't show ink status levels

I have an HP Officejet 6310xi All-in-One that I've had for quite a while. I used to be able to bring up the ink level status but not anymore. I had a bluetooth connection and thought that was the problem. But I switched to a USB cable to be able to check and got the same thing. I did turn the printer off and reboot the computer and then powered the printer up with the USB cable but got the same message it can't show levels as it couldn't establish two way communication. I might as well plug the BT back in if I can't resolve this. Any help would be greatly appreciated.
Lynn

Hi,
Has anything recently changed... like installing new software packages or updates? You could print a self test page that provides the ink levels. Here is a document from the product support page for the HP OJ 6310xi.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02030504&cc=us&lc=en&dlc=en&product=1120043&tmp...
If you didn't want to print the self test page, then I would uninstall and reinstall the the printer to see if that helps. or you might even run the print diagnostic tool. This can sometimes automatically fix the problem.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&cc=us&lc=en&dlc=en&product=1120043&tmp...
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Message was edited by: Rachel R
Message was edited by: Rachel R

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Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
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http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
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http://www.apple.com/support/ipod/five_rs/
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http://docs.info.apple.com/article.html?artnum=93651
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Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
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3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
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Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
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Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
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Tips
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iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
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B. Format your iPod with a start disk
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In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
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http://www.kokopellimusic.us/KM_instructions.htm
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What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
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http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
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