Word 2013 Comparison Feature--incorrect marking of existing text

I've got a user who is working with a client on a document.  The document has been sent back and forth between our office and the client several times.  My user tried to run a comparison on his last sent version against what the client returned. 
Word's Compare showed as new text language that had been in my user's last sent version (and the version before that, as well).  The text shown as new wasn't, by any means, new. 
I ran the comparison on my box, to see if that made a difference.  It didn't.  Language that has been in the last several versions shows up as new.
Anyone have any ideas on why this is happening and how to fix it?  We need accurate comparisons, and doing it old-school, by hand, with a ruler and red pen, won't cut it . . . .
Thanks for your time!

No--the order was correct.  More confusingly still, the text that was marked as new was present, in the same location, in both documents.  It had been present for the last several versions that everyone was working from.
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    TechNet Community Support
    It's recommended to download and install
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    Regards,
    Ethan Hua
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

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    Eric
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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

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