Word stops working on a OneDrive file

I store my work files on OneDrive. Usually it's fine. However, a couple of months ago I ran into a problem where Word would suddenly stop working on a word file - usually with an error message while saving the latest version. When I tried to reopen the file
it would hang and eventually give an error message. It got progressively worse until it wasn't working with most word files. I spent several days going round and round with various MS customer support groups - office, Win 8.1... Finally I got the usual MS
response for intractable problems - rebuild your machine from the metal up.
Now it's starting again!!!
Just as before, I can open the files on my Windows 7 machine running MS Office 10. Today I discovered that on my Surface Pro, I can use explorer to move a file from OneDrive to my hard drive and it works fine there - no changes whatsoever - just a move.
So, clearly it's a problem of Word using OneDrive. THIS HAS TO BE FIXED AND FIXED FAST!
8.1 Surface Pro - all updates applied
Office 2013 version 15.0.4623.1003

Thanks for replying.
OneDrive - All versions
I've done more research. It turns out that it's not just OneDrive related. Files where this problem arises eventually have the same troubles on my hard drive, dropbox, box, etc. when I open them with the Surface Pro, but not when I open them with Web Word,
my Win 7 Office 10, Google Docs, or with my iPad, or iPhone. The same file opens and edits fine everywhere except on the Surface Pro Office 2013.
The problem arises when I try to open the file. It saves without an error message. It can be immediately opened by my other methods without a problem so it is getting synced. But when I try to open it with 2013/Win8.1 it just hangs. Doesn't matter if I open
it from Word or from explorer. I have changed file names, locations, everything I can think of and it just hangs without an error message. Sometimes I get a notice that the last time I opened it it caused a serious error. Then if I choose open it hangs and
if I choose recover it either hangs or opens a page full of gibrish. Usually after I open it via an alternative method and save it from there it will open on the Surface Pro - usually, and not always.
This doesn't happen on all documents. Even documents in the same directory are not affected and work well. It just picks some documents and, of course, they are always the most critical, must have work.

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Tanvi: Hello. Welcome to Adobe Technical Support.
Tanvi: Hi Theodore
theodore brown: hello, need help as you see frustrated beyond words, why a software program would not work on a brand new high powered PC with fresh everything..
Tanvi: I understand that you are facing issues while using Photoshop Elements. Is that correct?
theodore brown: correct version 12 with update to 12.1
theodore brown: out of the box, so to speak.
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theodore brown: OK, shoot
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Tanvi: Adobe Help and Support : http://www.adobe.com/support/
Tanvi: Adobe User Forums : http://forums.adobe.com/index.jspa?promoid=DJGWK
theodore brown: are you kidding me? is this a robot or a real person. I posted and issue two days ago and nothing. I have been through the forum, and there is a TON of people with the same problem, and a whole bunch of guessing on what to do, I dont have time to play games here, I need someone to explain a solution, this should be easy, its on a brand new system and a brand new install
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theodore brown: what does that mean???
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Tanvi: This is applicable for Photoshop Elements and Premiere Elements only.
Tanvi: Support is available for the Creative cloud applications
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theodore brown: and this is not there are a TON of people in the community with the "stop working problem" and no real answers, just guessing.
theodore brown: yea, help solve the problem or how do I get my money back.
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Pushpa: Hi Theodore.
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