Work Item - Step History - Message: Reserved work item replaced ??

Hello all,
I am currently trying to understand what went wrong with one of our WF. When I look at the "technical log" of the WF and I select one specific step, I see the following messages under the STEP HISTORY tab:
Dialog work item created - No Errors - JOHN - 06.05.2010 - 16:17:17
Execution started automatically - No Errors - JOHN - 06.05.2010 - 16:17:17
Reserved work item replaced - No Errors - JOHN - 06.05.2010 - 16:19:01
Agent determination for step '0000000001' failed - PAUL - 06.05.2010 - 16:19:11
I am trying to understand what caused the 3rd message (Reserved work item replaced) to be added the log.
Anyone knows the answer ?
PS: I know what caused the RED message about agent determination.
Thanks in advance.
José

Dear PAQUEJO
Could you let me know the root cause or solution for this.
I am also facing the same issue for the last 3 weeks.
Below is the work item step log:
       PI_MDM_ USR               Dialog work item created                 12.01.2011 08:16:53
       Olivia Ye                 Execution started                        12.01.2011 08:19:31
       Olivia Ye                 Reserved work item replaced              12.01.2011 08:20:31
       Olivia Ye                 Execution started                        12.01.2011 10:02:30
       Olivia Ye                 Reserved work item replaced              12.01.2011 10:03:12
       Olivia Ye                 Execution started                        12.01.2011 10:03:43
       Olivia Ye                 Reserved work item replaced              12.01.2011 10:03:50
       Olivia Ye                 Execution started                        12.01.2011 10:04:00
       Olivia Ye                 Reserved work item replaced              12.01.2011 10:12:16
Your help is highly appreciated.
Regards,
Raja Ram.

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