Workflow did not trigger the email notification to approver inbox

Hi SAP Gurus,
SRM 5.0
Extended Classic Scenario
CCM 2.0
Query : Work Flow triggers the professional purchaser PP in approval previw of SC  but there is no email sent to the PP inbox.
No email notification is sent to the Professional purchaser inbox.
Can any one advice on this to locate the error.
Regards,
Jayoti

Many thanks all Specially Sravanan & Laurent
The issue has been resolved now . The problem was RFC Configuration was not setup for workflow in SWU3.
Problem : Email was not triggering in professional purchaser and approver inbox even though we can see I the approval preview screen at the portal
Solution : The work item step was not generating  for Agent determination.
In Automatic Workflow Customization ( SWU3 ), Configure RFC Destination under Maintain Runtime Environment was not enabled.
Basis Team  ran  Perform Automatic Workflow Customizing button situated adjacent to Execute button. And the status for Configure RFC Destination changed from Red cross to Green Tick.
In Automatic Workflow Customization ( SWU3 ) -> Maintain Runtime Environment -> Configure RFC Destination
There were some more options below were in Crossed red status :-
We selected the particular step below and Right Click -> Auto- Customizing
1)     Schedule Background Job for Missed Deadlines
2)     Schedule Background Job for Work Items with Errors
3)     Schedule Background Job for Condition Evaluation
4)     Schedule Background Job for Event Queue
5)     Schedule Background Job for Event Queue
Regards,
Jayoti

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