Workflow through status change

I have a Customer quotation which has different statuses in the system.
When a quote is 'approved/rejected' i need to send a mail to distributor though workflow. Quote user status is written to change documents.
status management --> customer settings
I maninted the statusOT as 'VBK', status profile xxx, bo 'zbus2031' and event 'statuschange'.
status restrictions maintained the user status codes 'zapp' n 'zrej'.
Delegated the object zbus2031 and created an event, this event is the triggering event for my workflow.
When i try to change the status to rejected or approved, event 'statuschange' is not triggered checked in the trace.
Quote changes are stored in jcds,jcdo,jest tables.
This change doc key field value is different from zbus2031-objectkey.
Am i missing anything? Inputs will be appreciated.

Hi Indira,
In this case you may want to break the problem down to see where the issue actually is. First I would set up the status management to trigger one of the existing simple events - such as bus2031 CHANGED and see if your status restrictions work. If this fails then the issue is with the restrictions.
If so pare the restrictions back until it publishes and see what you needed to do to get there. Then it is a case of adding each part and testing at each point so you nail where the issue lies. I have had to use this approach as once ALL the config is done, analysing where or what is not correct is impossible.
Regards
Gareth

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Message was edited by: Tushar Mundlik

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Hello everyone,
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Points Rewards!

Hello Andreas,
Ah, sorry, there was so much talk about user decisions that I assumed you were using a standard decision task.
Still, I would be extra careful of changing the way workflow usually works because you have an unknown target audience that are based on the standard.
The standard SAP philosophy is quite simple: cancel/F3 or do nothing and it stays reserved. If you do not want it reserved, you need to perform an action. This is based on a majority of processes: in most cases when you execute a work item you will also be the one who is going to completed it. Replacing it is the lesser used of the two alternatives, therefore it is the only one that requires an action on the part of the user.
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Dear experts,
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Hello Andreas,
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The standard SAP philosophy is quite simple: cancel/F3 or do nothing and it stays reserved. If you do not want it reserved, you need to perform an action. This is based on a majority of processes: in most cases when you execute a work item you will also be the one who is going to completed it. Replacing it is the lesser used of the two alternatives, therefore it is the only one that requires an action on the part of the user.
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Mike

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Hi T Quinn,
Thanks for your post.
I reproduced this scenario in my TFS 2012 Update 4 Server and received the same result.
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https://connect.microsoft.com/VisualStudio. Microsoft engineers will evaluate them seriously.
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How To Reset a Document From In Process or Pre-Approved To Incomplete/Requires Reapproval For Isolated Cases [ID 390023.1]
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Hi Gents,
The requirement is that, there is trial Sales Order is there, which will not be invoice nothing will happen, it will just for trial...
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hope you will gents will respond asap.
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Workflow through status change

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