Workflow Work item escalation

Hello;
Can someone explain to me how what need to be done to escalate a PO approval when the deadline is missed and you want to escalate to the user manager.
Thanks;
Ibou

How is the Workflow configured for PO approval.
(1) Do you have a substitute Approver nominated. If YES< that Workflow would go to that substitute approver.You have to request that substitute approver to Pull that workitem to his worklist and do the neccessary transactions/ approve / reject etc as per your workflow configuration.
(2) If you donot have a substitute approver configured in the system, then , you will have to forward the work item to your superior and if he has the approval limit/value limit, that PO would be approved accordingly.

Similar Messages

Calling Interactive Adobe Form from workflow work-item

Hi Experts,
Here is the requirement.
WE have Interactive Adobe Form developed and now the requirement is to call this form in our workflow as work-item.
When the work-item agent double-click on the work-item he must call the adboe form.
Please provide your inputs/suggestions/Solution/Tips.
Regards
Krishna

Hi Gurprit,
Thanks for answering my question , appreciated.
When I am in transaction SWFVISU in the drop-down for the Visualization type I dont see "Adobe Form" . Whether we need to create an ABAP Webdynpro to call Adobe form.
Please explain.
Regards
Krishna

WorkFlow: Work Item getting stuck in requestor's inbox after resubmitting

Hi all,
There is a form which has to get approved for further processing. When the requestor submits it for approval, the workitem goes into the approver's inbox. There are three approvers. When one of the approvers rejects it, it goes back to the requestor's inbox. Now the requestor changes the form and resubmits it again. But now, it won't go from that inbox to the approver's inbox.
Could anyone tell me how to debug this kind of a workflow scenario? What transactions should I be using to find out what's going on here? I'm a bit new to WorkFlow.
Thanks.

Hi Kinna,
What work item is this? Did you check the workflow log/ overview for any errors?
Regards,
Suresh Datti
P.S. You will probably get a bettr response if you psot this question on the Business Process Management (BPM) forum.
Message was edited by: Suresh Datti

SRM workflow - work Item is not being displayed

Hello,
We have SRM wrofklow configured on Portal and users are already using it.
Recently, we got one issue from the user saying he is not able to see the work item on Portal under UWL.
He can see the same work item in his inbox on SRM system.
I checked for the task# and task# TS40007953 was there in the standard com.sap.pct.srm.core UWL config file but it is not there in uwl.webflow.SAP_SRM UWL configuration file.
com.sap.pct.srm.core has Medium priority where as uwl.webflow.SAP_SRM has low priority.
I tired doing Re-Register as well on UWL system but no success.
Can anyone let me what could be wrong? Where it could be errors? On Portal or SRM?
Thanks in advance for your response.
Thanks,
Bhavik

Hi Bhavik
Usually when there is one user who is experiencing an issue, it is because they have personalizations set on the UWL.
Please clear this users personalizations by doing the following:
Go to system admin, system config, universal worklist and workflow, universal worklist administration. On the administration page, go to click to manage item types and view definitions. Here you will see a tab called reset personalizations. Go there and type in the userid, and reset the personalizations for this user.
If personalizations is not what is causing the issue, check to see if this user is missing a role. You can do a cross comparison of two users in both the backend and the portal. It would be helpful then to also bump up the logging levels on the UWL and look at the latest default trace when this user tries to connect to the portal.
Best Regards,
Beth Maben
EP - Senior Support Consultant II
SAP Active Global Support
Global Support Centre Ireland
**SDN Forum Moderator:
SAP Enterprise Portal: Application Integration
**SDN Universal Worklist Wiki:
http://wiki.sdn.sap.com/wiki/x/ehU

Using workflow work items

Hi all,
I need some assistance guys. I am trying to understand that how do we use work items in work flow. Can anyone please help me with it, that is how to create the workflow and so on.....
If possible please let me know if there is some document you have or something on the internet.
that will be a gr8 help folks.
regards
Varun Sachdev

Hi Varun,
Here it goes... A workflow generally is triggered by some business event in SAP. Say for example when you create a document like Purchase Order or Sales Order. There are Business Objects written in SAP and most of the transactions use them to trigger off an event. You can start workflows through these events. The business objects contain methods within them which can be called at the workflow level. Say for example.. you want to send a Purchase Order Display method to a manager in a company when the Purchase Order amount exceeds a threshold. You can do this via the start condition in a workflow and the workflow calls the Display method and sends this workitem to the managers inbox. For more details you can always refer SAP help.. no other documentation can match it...
http://help.sap.com/saphelp_47x200/helpdata/en/a5/172437130e0d09e10000009b38f839/frameset.htm
Regards,
Sudhi

Work items are not visible under UWL in portal ?

Hi,
We are upgrading from SRM 5.0 to SRM 7.0.
We have observed one issue here. Workitems are not visible in UWL in portal.
But workitems are available in SAP inbox. i.e SBWP.
Completed items we can see in UWL.
Could you please let me know any idea on this.
Regards
Venkatesh P
Edited by: Venkatesh Padarti on Dec 9, 2010 8:28 AM
Edited by: Venkatesh Padarti on Dec 9, 2010 8:29 AM

Hi Venkatesh,
Can you please share the solution? Which base URL was wrong and where did you correct that?
Your help is really appreciated.
I had post the same question at SRM workflow - work Item is not being displayed If you want to reply there. I will definitely, reward with points too.
Thanks,
Bhavik

WD for Java and UWL work items (Adobe HCMPF)

Hi Experts,
I am implementing the Adobe forms HCMPF from the HR Administartive Services BP based on the 'old' WebDynrpo for Java. SAP references in SAPnote 1024326 that when the WD Java is preferred over the WD ABAP one can configure the Application Parameter "isEnabled=X" for the Java WD's.
This application parameter works fine for iViews like Start Processes and Search Process. However, the problems come when you open the work item for approving/editing a form that is received in the UWL.
These workitems call the WD application that is defined in ECC. However, they do not call an iView from the PCD but the application directly. Therefore I was not able to configure the Application Parameter "isEnabled=X" for these applications (eg sap.com/paasrformstep).
Can anyone please help and explain how to set the application parameter property for applications that are called directly fron the UWL work items?
Without this we can only start the processes but not contunue them after the workflow has started.
You expertise is greatly appreciated and will be rewarded when helpful!
Regards,
Thomas

Solution found.
Edit the XML UWL configuration to inlcude the application property for the workflow work items in questions.

Link SC to Work Item

SWWWIHEAD shows the Shopping Cart Tasks (WI_ID = W) and the Workflow Work Items. If I view Work Item the Cart number is in the text but this is not good enough. It's also under Available Ohjects>Process Objects>Reqt.cov. request.
How can I link the Work Item to the Shopping Cart number?

FM 'SWW_WI_CONTAINER_READ_OBJECTS' is great for going from the Work Items to the Cart.
I still need to find a Table or Function Module to go from the Cart to the Work Item(s).
Best I can think of at the moment is to build a Z table for ALL Carts and get a batch job to continually update it with the Work Items whenever new Carts are created or every x hours/minutes.

Work Item to be disappeared from user1 inbox when escalated to user2

Hi,
I created a customising workflow for Credit Memo Request with 2 escalations for approval. I have used Fork operation to get this functionality with Requested start option in 2nd and 3rd branch to escalate after 3 and 6 days respectively if not the document is approved by the agent in branch 1.
Every thing works fine, but the client wants the work item to be removed from USER1's inbox when escalates to USER2 and from USER1 & USER2's inbox when escalated to USER3.
Could you guide how can we do it in my case.
Thanks in advance.
Edited by: Jaya on Sep 30, 2010 10:26 AM

HI Jaya,
you can make use of 'Processing Obsolete' here as it would remove workitems from the approvers inbox whose deadline is missed.
First of all , in the decision step make 'processing obsolete' active under 'outcome tab' of the task.
Use latest end with time as 3 days and action as modeled.Now in modeled deadline, make use of process control step and select 'set workitem as obsolete' and put step number of your dialogue step in 'workflow step'.
This will make the workitem diasppear from the approver inbox once the deadline is missed after 3 days.
Now to repeat the process fro 2nd and 3rd approver , put all of this in a loop, and before loop ends, find the next approver id in the outcome 'Processing obsolete' of the desicion step.and pass this id to the expression used for approver.
The loop condition can be a flag that is set to X when a deadline is reached. To do so, add a container operation in modeled deadline before process control step that will put the flag X.
So loop will continue to second pass if deadline is missed and hence so on till 3rd approver.Formulate condition for highest level of approval too.
Hope this helps.
Regards,
Sangvir Singh

Catching a forwarded work item in workflow.

We have a workflow with an escalation loop. An e-mail is sent every 5 days until a work item is finally completed. However if that work item is forwarded, the original owner is still notified.
Is it possible to catch that a work item was forwarded and trigger a modification of the container so the forwarded approvers are notified?

Hi
Assuming that email is sent from the Escalation Outcome of the Decision Item, here is what you need to do to get the work item of the Escalated Item.
Create a container element f=to hold that Workitem.
From the decision step to the workflow binding pass the workitem (you will have a workitem object in the step / task container, expand that and get the ID) -> Pass to that local variable of the workflow
In the escalation branch, create an activity step, pass this workitem to a method
In the method, call SAP_WAPI_GET_WI_AGENTS, pass them back to workflow (APPEND to the existing notification agent list).
regards,
Modak

How to get all recipients of a particular work item in workflow?

Hi Abapers,
I want to get all recipients of a particular work item in workflow?
is any FM avilable for this purpose?
Regards,
Vinay.

Hi,
Please check FM SAP_WAPI_WORKITEM_RECIPIENTS
-Abhijit

Workflow loop, return the work item to the inbox, instead of automatically executing the work item

Hello all,
Within a workflow I have a loop. Inside that a foreground step is executed. Then a condition step is executed to decide if the workflow should continue, stop, or return the work item to the inbox.
This new workflow was modeled after an existing workflow that is doing just that. Unfortunately, this new workflow is not returning the work item to the inbox. Instead, it just keeps displaying the screen that is called by the function module that is called by the business object method that is executed when the foreground task runs.
I've included a Word document with further detail in a number of screen prints. Hopefully this is something that will experience workflow developer may have seen before and know how to correct.
Unfortunately I have done very little workflow development and don't have a clue what might be causing this problem.
Any help would be greatly appreciated.
Bruce
I could not attach a Word file, so I added 3 jpg files. I would have added another 3, but it seems that posts are limited to 3 files.

Hi Bruce,
As per your design, If you are approving or returning, the workflow loops back to the step "Approver - stat key approve".
Suppose you are one of the approver for this step ""Approver - stat key approve" and if you click on approve or return, then it will try to create a new workitem for "Approver - stat key approve" step.
As you are one of the approver again, the window opens immediately instead of reaching the inbox of all other approvers.
Include a dummy activity step in the "approve & return" condition outcome.
Active the workflow & refresh the buffer SWU_OBUF.
After this, when you click on return it will not open the same screen again. Instead it will be reaching all the approvers' SAP inbox.
Thanks,
Karthikeyan

Workflow is in process due to locking of work item

Hi,
I checked for one invoice document, workflow is in process. I saw it is stuck in one send mail step and analyse the workflow log, it is showing work item is locked against execution. I tried to execute the work item using SWIA, still it is not going to completed status still it is in ready status.
Can anybody tell me how to complete this work item so that workflow will be completed?
Best Regards,
Padhy

Hi,
It's resolved.
Thanks

"Workflow Template Create" screen appears while executing the work item.

Hi,
I am learning the workflow. I have created a test workflow in which there is a user decision step and 2 mail sending steps for the outcomes of the user decision.The workflow is activated properly . When I excute the workflow the screen for "Workflow Template Create" opens everytime. When I go to the Business workpkace a mail is there in my inbox with the title as given in the user decision step. Again when i am trying to execute the work item in the inbox again the same screen for "Workflow Template create " is opening. I am totaly confused with this problem . Pls suggest what might be the reason..?

I think the Wflow Template Creation screen is not opening but your current session is getting closed so the previous session which is Wflow Create one which you have already opened is appearing. Please check your template design and act accordingly.
Thanks
Arghadip

Workflow error " Work item could not be found"

Hi Experts,
I used transaction SWI2_DIAG to diagnose the error and tried to restart the workitem manually .The changes were made to Org chart and now everything is fine but I am still getting error message:
Work item could not be found
Workflow 'Post with Clearing Workflow' step number 4: work item could not be created
Agent determination for step '0000000004' failed
Workflow WS93000005 no. 000004806372 activity 0000000004 role 'AC00000168': No agent found
Resolution of rule AC00000168 for task TS93000019: no agent found
Can someone explain what this error message mean and why i cant restart the workitem manually?
Thanks.

This is my message from Production:
Resolution of rule AC00000168 for task TS93000019: no agent found
Workflow WS93000005 no. 000004806372 activity 0000000004 role 'AC00000168': No agent found
Agent determination for step '0000000004' failed
Workflow 'Post with Clearing Workflow' step number 4: _work item could not be created_
This is my message from development.. I recreted the scenario and getting different message.
Workflow 'Journal Entry Approval- Approval WF' step number 36: work item could not be created
Agent determination for step '0000000036' failed
Workflow WS93000001 no. 000000986124 activity 0000000036 role 'AC93000003': No agent found
Resolution of rule AC93000003 for task TS00007914: _no agent found_
Edited by: Sergey on Nov 2, 2010 5:05 PM

Workflow Work item escalation

Similar Messages

Maybe you are looking for