Workforce Management in CRM

Hi!
Anybody has any experience working with Workforce Management in CRM?
How to install/activate this component in CRM? There is limited documentation as to how to activate it.
Thanks!
Leon

Hi Gary,
If you maintain working hours of a employee, you wil be able to see it in the Resource planning. It would be visually depicted in the Resource planning. Non-working hours of a day would be greyed out.
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

Similar Messages

Datasources for CRM Workforce Management

Hello Dear Experts,
I am trying to activate the Datasources from the business content for CRM Workforce Management (0CRM_WFM) but the extractions do not work : I have the message "Datasource not supported by the extraction program.
Has anyone already worked with that content? And do you know if there is some customizing in CRM or WFM to activate correctly the datasources?
The help and forums are not very rich for that domain : does anyone have some docs?
Thanks for your help.
André

Hi
http://help.sap.com/saphelp_nw70/helpdata/EN/32/9bae399c1a6651e10000000a114084/frameset.htm
May help you

Schedule Service Orders autom. with workforce management

Hi all!
We are using CRM5.0 with Workforce Deployment to implement some schedule rules to service orders.
I have some questions that I'd like to have an answer:
1. HOW TO TRIGGER
Does anybody know whether it is possible to trigger an automatic scheduling of Service Orders with the Workforce Management rules? How can it be made using ABAP code (trigger by PPF actions)?
2. WORKLOAD DEPENDING ON SUBJECT CODE
The idea would be to add weights to the service order subject.
For example, if:
. Employee A has 2 tickets assigned to him related with "New products", which has weight 4 -> Workload 8
And:
. Employee B has one ticket assigned to him with subject code "New contract" with weight 10 -> Workload 10
Then if a new service order appears, it should be scheduled automatically to employee A.
Thank you!
Dora

Jothi,
Check whether RFC destinations are created for WFM in SM59. Since u want to synch employees from CRM to WFM,choose ALL BUSINESS PARTNERS(MESG) as the subscription object and select all business transactions as replication objects in publication.
Make sure, u create the logical system before u create site for WFM in SMOEAC.
Lemme know if u have any questions.
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Integrating CC&B & Mobile Workforce Management

I am trying to do CC&B integration with Mobile Workforce Management.
Steps followed by me:
I created a FA with dispatch group, CI_MWM(Oracle Utilities Mobile Workforce Management )
As soon as the FA is created a record is created in the NDS table(CI_NT_DWN).
As per the flow, the MPL processes the NDS record by calling an XAI service to extract FA information from the system. The message in the format expected by Oracle Utilities Mobile Workforce Management system is stored on the XAI Download Staging Table (CI_XAI_DWN).
But I am not able to see any record created in the XAI Download Staging Table table. I am writing the details of few things which are involved in the process.
CI_NT_DWN data created…….
NT_DWN_ID = 9014848337780
SPR_CD = CI_SPLMWM
NT_DWN_TYPE_CD = CI_FACREATE
NT_DWN_BATCH_NBR = 0
VERSION = 4
NT_PROC_METH_FLAG = X
Notification Download Type Details:
Type : CI_FACREATE
XAI Inbound Service Name : ExtractFAInfo
External System Details
External System Name : CI_SPLMWM
Our Name in the System: Customer Care & Billing
W/F Process Profile: ESP REQUEST
No value is given in the Notification Download Profile.
As per my understanding, the MPL server should pick data from the NDS, Call ExtractFAInfo and populate the data in the XAI Download staging table(CI_XAI_DWN), from where , the sender defined in “Route type “ calls the Web service in MWM. But as there is no data getting created in the XAI Download staging table
As there is no value in the Notification Download Profile , there is no route type.Can this be a reason.
Also what is the Outbound message type to be defined for MWM external system. Do I need to create it.If yes , how to do so.
Also, I could se the role of the Reciever here , as the data is not being picked from the NDS table……how should I configure the receiver for the same.
Kindly suggest me the solution so that I can atleast create a record in the XAI Download Staging table that shows a column with SOAP request created.
Edited by: user652581 on May 5, 2009 4:10 AM
Edited by: user652581 on May 5, 2009 4:11 AM

U were correct..I had put the context value wrong.
I havent yet set the XAI sender to JMS queue, but atleast my mpl.trc file creates a SOAP message with FA data:
My mpl.trc file:
MPL Trace started at 11/05/2009 10:02:00
***Request Id="20090511100202175000" Source="DOWNLOADSTG" Status="Sent ok" Execution status="Executed ok" traced at 11/05/2009 10:02:39
Request data:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="urn:schemas-xmlsoap-org:envelope">
<SOAP-ENV:Body>
<ExtractFAInfo><ExtractFAInfoService><ExtractFAInfoHeader FieldActivityID="8254362466"></ExtractFAInfoHeader>
</ExtractFAInfoService>
</ExtractFAInfo>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Sending summary: Sending status="Sent ok"
Sender="DOWNLOADSTG" Sending status="OK"
Response data:
<?xml version="1.0" ?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="urn:schemas-xmlsoap-org:envelope">
<SOAP-ENV:Body >
<ExtractFAInfo xmlns="http://splwg.com/ExtractFAInfo.xsd"><ExtractFAInfoService><ExtractFAInfoHeader FieldActivityID=""/><ExtractFAInfoDetails MsgDatetime="2009-05-11-10.02.07.000000" MsgDate="2009-05-11" MsgDateYyyy="2009" MsgDateDel1="-" MsgDateMm="05" MsgDateDel2="-" MsgDateDd="11" Filler="" MsgTime="10.02.07.000000" MsgTimeHh="10" MsgTimeDlm1="." MsgTimeMi="02" MsgTimeDlm2="." MsgTimeSs="07" MsgTimeDlm3="." MsgTimeFs="000000" ActivityType="M-EXCHAN" EligibleforDispatch="true" FieldServiceClass="METER" FieldActivityPriority="50" DisplayasAlert="false" Version="2" NbrDaysAlertActive="0" AppointmentSetup="APOP" Language="ENG" Description="Meter - exchange" AlertInformation="" FieldActivityID="8254362466" FaTypeCd2="M-EXCHAN" ServicePointID="8254362974" FaPriorityFlg2="50" CreatedBy="US" ScheduleDateTimeStart="2009-06-05-00.00.00" FieldActivityStatus="P" EligDispatchSw2="true" DispatchGroup="CI_MWM" FieldOrderID="" CreateDateTime="2009-05-08-12.13.21" TestSelectionID="" User="SYSUSER" Instructions="" LongDescription="" CancelReasonCode="" ApptPeriodID="" Version2="1" ExternalID="" IntermediateStatus="" FieldworkRescheduleReason="" FATYPECHANGESW="false" FaStatusDescription="Pending" FaCanRsnDescription="" AppSchedId2="" DispGrpCd2="" MaximumAppointments="0" Version3="0" SPType="E-COM" ServiceType="E" TrendClass="I" SubType="M" FieldActivityTypeProfile="METERED" Version4="15" AllowMRRoute="true" IdentifyingGeographicType="UID" MultipleRouteUsage="C1NA" LanguageCode2="ENG" DESCR2="Electric - commercial" ServicepointId2="8254362974" ServicepointTypeCd2="E-COM" PremiseID="8254362902" ServicePointStatus="R" InstallDate="2000-01-05" ServicePointSourceStatus="C" DisconnectLocation="" ReadCycle="M-D1" ReadRoute="1" ReadCycleRouteSequence="1214" MeterLocation="" LocationDetails="" FacilityLevel1="" Version5="2" FacilityLevel2="" FacilityLevel3="" Descr2542="" ServicepointStatusDescription="In Service" ServicepointSrcStatusDescription="Connected" ServicepointDiscLocDescription="" ServicepointLocDescription="" FacLvlName1="" FacLvlName2="" FacLvlName3="" ServicepointId3="8254362974" FsClCd2="METER" OperationsArea="NORTH" Version6="1" ServicepointOpAreaDescription="Northern operations area" PremiseId2="8254362902" PremiseType="COM-SMA" CISDivision="CA" LandlordAgreementID="" Key="false" KeyID="" OKtoEnter="false" OverridePremiseFieldInformation="N" MeterReadInstructionCode="" InstructionDetails="" MeterReadWarning="" MeterreadWarnCd2="" TrendArea="SF" Address="80 Post Street" Address2="" Address3="" AddressLine4="" MailingAddress="true" City="San Francisco" PremiseNumber="" Number2="" County="San Francisco" Postal="94104" HouseType="" TaxVendorGeographicalCode="" InCityLimit="false" State="CA" Country="USA" Version7="1" TimeZone="" LifeSupportSensitiveLoad="N" LSSLDescription="" ParentPremiseID="" AddressUppercase="80 POST STREET" CityUppercase="SAN FRANCISCO" PREMTYPEDESCRDescription="Commercial - small" MeterreadWarnDescription="" MeterreadInstrDescription="" LsSlFlagDescription="None" LandlordDescription="" LandlordEntityName="" MeterID="5706658023" BadgeNumber="cm68" MeterType="E-SIMPLE" MeterStatus="A" Manufacturer="GE" Model="E-3" SerialNumber="cm68" DateReceived="2000-01-01" Descr2543="" Version8="1" RetireReasonCode="" DeviceTypeDescription="Electric - simple kWh" MeterStatusDescription="Active" MeterMfgDescription="General electric" MeterModelDescription="GE simple kWh" MeterConfigurationID="" MeterId2="" MeterConfigurationType="ELECDFLT" Version9="0" MeterInstallDatetime="2000-01-05-00.00.00.000000" MeterReadID="" MeterConfigId2="" UseOnBill="false" Version10="0" MeterReadSource="" METERREADER="" ItemID="" BadgeNbr2="" ItemType="" Status="" MfgCd2="" ModelCd2="" SerialNbr2="" Descr2544="" Version11="0" RetireRsnCd2="" ItemTypDescription="" ItemStatusDescription="" ItemMfgDescription="" ItemModelDescription="" MessageId="58" KeySw2="false" KeyId2="" OkToEnterSw2="false" MeterreadInstrCd2="" MeterreadInstrDetails2=""><FatyCharacteristic><FatyCharacteristicHeader ActivityType="M-EXCHAN" LastCharacteristicTypeCode="" LastSequenceNumber="0" CopyToFaTypeCode=""/></FatyCharacteristic><FASteps><FAStepsHeader FieldActivityID="8254362466" LastStepSeqNumber="5" ActivityType="M-EXCHAN" FATYPECHANGESW="false" WFaStatusBefore=""/><FAStepsRow FieldActivityID="8254362466" StepSequence="1" FAStepTypeAction="RM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="SPM" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Remove meter" StepIDLabel="SP/Meter History ID" StepID="" FaStepInfo="No SP/Meter History Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="2" FAStepTypeAction="CM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="MTR" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Define meter's retire dt (opt) (Optional)" StepIDLabel="Meter ID" StepID="" FaStepInfo="No Meter Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="4" FAStepTypeAction="CF" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="CFG" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Reconfigure meter (opt) (Optional)" StepIDLabel="Meter ID" StepID="" FaStepInfo="No Meter Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="5" FAStepTypeAction="IM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="SPM" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Install meter" StepIDLabel="SP/Meter History ID" StepID="" FaStepInfo="No SP/Meter History Information"/></FASteps><FACharacteristics><FACharacteristicsHeader FieldActivityID="8254362466" LastCharacteristicTypeCode="" LastSortSeq="0" LastSequenceNumber="0" ListDefaultForFlag="" ActivityType=""/></FACharacteristics><ServicepointTypeCharacteristic><ServicepointTypeCharacteristicHeader SPType="E-COM" LastCharacteristicTypeCode="" CopyToServicepointTypeCode=""/></ServicepointTypeCharacteristic><ServicepointMult><ServicepointMultHeader ServicePointID="8254362974"/></ServicepointMult><ServicepointEquipment><ServicepointEquipmentHeader ServicePointID="8254362974" LastItemIDEquipment="" LastInstallDate=""/></ServicepointEquipment><SPCharacteristics><SPCharacteristicsHeader ServicePointID="8254362974" LastSortSeq="0" LastCharacteristicTypeCode=""/></SPCharacteristics><ServicepointGeo><ServicepointGeoHeader ServicePointID="8254362974" LastGeographicTypeCode=""/></ServicepointGeo><ServicepointOpa><ServicepointOpaHeader ServicePointID="8254362974" LastFsClCode="METER"/><ServicepointOpaRow ServicePointID="8254362974" FieldServiceClass="METER" OperationsArea="NORTH" Version="1" Description="Northern operations area"/></ServicepointOpa><AlternateAddress><AlternateAddressHeader PremiseID="8254362902" LastPremiseAltAddressID=""/></AlternateAddress><Plf><PlfHeader PersonID="" PhoneTypeFlag="" LastSequenceNumber="0"/></Plf><PremiseCharacteristics><PremiseCharacteristicsHeader PremiseID="8254362902" LastCharacteristicTypeCode="TXCOUNTY" LastEffectiveDate="1950-01-01"/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="ELEVAT" CharacteristicValue="< 500" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="At or below 500 feet" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="PZONE" CharacteristicValue="1" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="Zone 1" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAKE PT" CharacteristicValue="WEST STORAGE" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="Western storage facility" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAX CITY" CharacteristicValue="SF" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="San Francisco" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAXSTATE" CharacteristicValue="CA" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="California" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TXCOUNTY" CharacteristicValue="SAN FRANCISCO" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="CA - San Francisco" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/></PremiseCharacteristics><PremiseGeoTypes><PremiseGeoTypesHeader PremiseID="8254362902" LastGeographicTypeCode="LAT/LONG"/><PremiseGeoTypesRow PremiseID="8254362902" GeographicType="LAT/LONG" GeographicValue="12.0000000 341.0000000" Version="1" GeographicValueFormat=""/></PremiseGeoTypes><MeterIDs><MeterIDsHeader MeterID="5706658023" LastMeterIDTypeCode=""/></MeterIDs><MeterCharacteristics><MeterCharacteristicsHeader MeterID="5706658023" LastSortSeq="0" LastCharacteristicTypeCode=""/></MeterCharacteristics><MeterEquipment><MeterEquipmentHeader MeterID="5706658023" LastInstallDate="" LastItemIDEquipment=""/></MeterEquipment><Registers><RegistersHeader MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" LastReadingSequence="2"/><RegistersRow RegisterID="5706658420" MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" Seq="1" UnitofMeasure="KWH" TimeofUse="" RegisterConstant="1.000000" ConsumptiveSubtractive="S" HowToUse="+" NumberofDigitsLeft="5" NumberofDigitsRight="0" FullScale="0E-7" ReadOutType="" Protocol="" Tolerance="0.00000" Version="1" ChannelID="" IntervalRegisterType="" UnitofMeasureDescription="Kilowatt hour" TimeofUseDescription="" IntvDescription="" Interval="false" RegisterInformation="KWH, format 5.0, 1.000000" HighLimit="11198.000000" LowLimit="6099.000000" RegistryType="Register"/><RegistersRow RegisterID="5706658670" MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" Seq="2" UnitofMeasure="KW" TimeofUse="" RegisterConstant="1.000000" ConsumptiveSubtractive="C" HowToUse="P" NumberofDigitsLeft="5" NumberofDigitsRight="0" FullScale="0E-7" ReadOutType="" Protocol="" Tolerance="0.00000" Version="1" ChannelID="" IntervalRegisterType="" UnitofMeasureDescription="Kilowatt (demand)" TimeofUseDescription="" IntvDescription="" Interval="false" RegisterInformation="KW, format 5.0, 1.000000" HighLimit="17.000000" LowLimit="9.000000" RegistryType="Register"/></Registers><RegisterReading><RegisterReadingHeader MeterReadID="" LastReadingSequence="0" MeterConfigurationID="" ServicePointID=""/></RegisterReading><ItemCharacteristics><ItemCharacteristicsHeader ItemID="" LastSortSeq="0" LastCharacteristicTypeCode=""/></ItemCharacteristics><ItmEquipment><ItmEquipmentHeader ItemID="" LastInstallDate="" LastItemIDEquipment=""/></ItmEquipment><SAInfo><SAInfoHeader/><SAInfoRow ServiceAgreement="0778437788" CISDivision="CA" SAType="E-COM D" AccountID="0778437464" SAStatus="20" StartDate="2000-01-05" CustomerRead="N" RateSchedule="E-DIST" ServicePointID="8254362974" SASPID="0778437246" ServiceAgreementID2="0778437788" StartDateTime="2000-01-05-00.00.00" StartMeterRead="570665832616" HowToUseSP="+" StopMeterRead="" Version="1" UsePercent="100" SubType=""/></SAInfo><AccountInfo><AccountInfoHeader/><AccountInfoRow AccountID="0778437464" BillCycle="M-D1" SetUpDate="2001-04-27" CurrencyCode="USD" AccountManagementGroup="" AlertInformation="" ProtectBillCycle="false" CISDivision="CA" MailingPremiseID="8254362902" ProtectMailingPremise="false" CollectionClass="COM/IND" InternalCreditReview="false" CustomerClass="C" BillPrintIntercept="" NoDepositReviewSwitch="false" BudgetPlan="" Version="1" ProtectDivision="false" AccessGroup="***" MainPersonID="0927469422" AccountName="Shelby and Sons" PersonBusiness="B" PersonLsSlFlag="N" PersonLsSlFlagDescription="None" PersonLsSlDescription="" AffectCreditRatingBy="1000" AffectCashOnlyScoreBy="0" CurrentAmount="0.00" PayoffAmount="0.00" DisputedAmount="0.00" ArsAmountDisputed="0.00" ArsAmount0ToXDays="0.00" ArsAmountXTo30Days="0.00" ArsAmount3160Days="0.00" ArsAmount61OlderDays="0.00"><Plf2><Plf2Header PersonID="" PhoneTypeFlag="" LastSequenceNumber="0"/><Plf2Row PersonID="0927469422" Sequence="1" IntlPrefix="" PhoneNumber="(415) 733-0091" Extension="" PhoneType="BUSN" PhoneTypeFlag=""/></Plf2><BillInfo><BillInfoHeader/></BillInfo><PaymentInfo><PaymentInfoHeader/></PaymentInfo></AccountInfoRow></AccountInfo><FcOpt><FcOptHeader/><FcOptRow OptionType="AFCD" Sequence="1" Value="APPTFRCD"/><FcOptRow OptionType="AFRC" Sequence="1" Value="Y"/><FcOptRow OptionType="AMAC" Sequence="1" Value="Y"/><FcOptRow OptionType="AMAP" Sequence="1" Value="Y"/><FcOptRow OptionType="AMRS" Sequence="1" Value="N"/><FcOptRow OptionType="ANAP" Sequence="1" Value="Y"/><FcOptRow OptionType="APPD" Sequence="1" Value="5"/><FcOptRow OptionType="JACL" Sequence="1" Value="com.splwg.wfmi.workforce.SPLWFMSystem"/><FcOptRow OptionType="MSEQ" Sequence="1" Value="CI_WFM_MSGID_SEQ"/><FcOptRow OptionType="SPRV" Sequence="1" Value="CI_SPLMWM"/><FcOptRow OptionType="TODO" Sequence="1" Value="TD-FARSP"/></FcOpt></ExtractFAInfoDetails></ExtractFAInfoService></ExtractFAInfo></SOAP-ENV:Body >
</SOAP-ENV:Envelope>
i am still getting the status as 'E' in the NDS table..........any clue on this.is it because o fthe XAI sender..
what is expected to be seen in XDS table.
Edited by: user652581 on May 11, 2009 4:02 AM

PCUI Application & i views for Audit management in CRM

Hi Experts,
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Hello,
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WFM2001
Message:
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Action: Contact technical support.
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Hi
Documentation is here : http://www.cisco.com/en/US/products/ps8293/tsd_products_support_series_home.html
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Tim

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Dear Sir,
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Thank you and besgt regards,
Vimol

hi
yeah u can achiecve this,just go inside the activity journal in the easy access,there you can maitain the template as and how you like
there you can write ur text and remembner before saving you got to release the same for the further use
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Hello Guys,
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Best Regards
Umesh.

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2. If a budget des not have a corresponding fund, what is the issue?
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Rishav

No answer

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<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
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Hi all,
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<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
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Where can I find Utilities Application Mobile Workforce Management (MWM) architectural doumentation and download?
Thanks,

Hi,
Where can I find Utilities Application Mobile Workforce Management (MWM) architectural doumentation and download?
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Good afternoon,
I have been running the 'Agent Adherence' report (by day) in Workforce Management, and on certain agents the Total In Service Time is longer than the Total Login Time.
The field dictionary for Cisco Unified Workforce Optimization defines Total In Service Time as "the total time (in seconds) during the period the agent was in a state ready to take an ACD call or was handling an ACD call". Is it correct to assume an agent must be logged in to either be in a state ready to take an ACD call or to be handling an ACD call? If so, then how is it possible for Total In Service Time be a greater time than Total Login Time (which is defined as the total login time for an agent during an interval)?

Hi Jason,
The problem is that WFM doesn't currently have support for Not Ready reason codes (it's on their feature request list). So the way these exceptions have to be adhered to is for the agent to logout as opposed to go Not Ready. Which is a pain because it seems to be in conflict as to how most contact centres I've dealt with in the past deal with off-phone work (generally they like to keep the agent logged in and use Not Ready reason codes so that Staffed Time for reports is accurate).
Cheers,
Nathan

SAP Workforce Management (WFM) Required...

Hello All,
My client has the requirement for SAP Workforce Management (WFM) to be done in terms of Rostering and Scheduling. Can anyone help me with how to go about it ? If you have any documents, it should be great...
Thanks in advance..
Regards
Vijay

Hello,
There was addon toll called SAP Multiresource Scheduling, with an integration to HR, and with graphical interface to allocate or process resources. just google it with MRS tool.

Workforce Management in CRM

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