WoW usb headset & RMA

I purchased my Wow usb headset a few months ago. It was fantastic until it suddenly stopped working for no apparent reason. I went through a circular set of e-mails with the Creative Support Staff, finally ending in my creating an RMA and shipping the headset back.
I just received the headset back today, and I happily took it out of the box, reinstalled the drivers and firmware, plugged the headset in and....nothing. Absolutely nothing, the headset after everything STILL doesn't work!!!!
I called up the customer service number on the letter that came back with my headset, only to be told by the rep on the other end of the line that it looks like they shipped back the exact same headset and there was nothing in the system that explained any of the tests (if any were even done) that were done to find or fix the issue.
I am so utterly disgusted with Creative right now I could scream. What sort of company sends back the SAME FAULTY product that was sent to them?!!
I do not think that I will endorse this product to any that have asked (and I have, quite a bit actually), and this aggravation far exceeds the $120 price tag for this headset.

Hello KokChoy-CL,
I tend to agree with your assessment. I live with Orthiad, and it was my on linux system that she used to test the headset. It didn't even register that something had plugged in, at all. The mini USB side of the cord began to get hot, and I'm almost certain it's a hardware issue. I have nothing against Creative, and have frequently championed the company as a vendor of quality wares, and still would under most circumstances. However, this appears to be a design flaw. If you are getting the same issue straight from the box, as the original issue, then it reeks of design flaw. Having run forums myself in the past, I know that it's your job to be the 'face' of the company, and I can't fault you for that. Been there, done that. I know that she appreciates the words of encouragement. My problem comes into play when a 'straight from the box' headset has the same issue as one that just 'quit working' for no apparent reason. As much as I know that you have nothing to do with the actual construction process, I would still recommend that you let those that may be in some sort of position to adequately address the issue, that the product is faulty. Be it cheap electronics, faulty hardware, or whatever, there is obviously a problem that needs to be fixed. I work in IT, an industry that is certainly not forgiving of issues like this. While this is hardly enough to 'bring the company down', it certainly is a blemish. I've recommended Creative for years, and even said tonight that I was surprised at this. I hope that the flaws are fixed soon, as it seems to be causing trouble for not just her, but many others.

Similar Messages

WOW USB Headset keep loosing sound - have to constantly unplug and plug it back in

I have tried to find a solution everywhere but no luck.
I got this headset a month or two ago but recently i have had to start unplugging and plugging the usb connector back in at either the computer or headset end.
It just randomly cuts out and I hear nothing. When it works i have no other issues with it. Although come to think of it, it does sometimes increase audio by intself when i plug it back in.
any help would be great. Is this a hardware issue, is this a USB/windows 7 32 bit issue.
Im using Windows 7 32bit
AMD Phenom 2 965 chip
Gskill 10666 ram
Ive never had issues with a regular headphone jack headset

Yes...when i bought it...mid august it updated the firmware.
i have checked and the latest firmware is July. that would have been the one installed.
This is really anoying...tonight its been doing it ever 5 minutes...

WoW Wireless Headset Not Charging

I bought my WoW wireless headset in August and so far haven't had many problems, except for when fully charged I can't seem to talk on it unless I plug the USB cord. But today for some unknown reason I will not charge. I tried using different computers and different USB ports and nothing. It will light up for 5 to 0 seconds then go black. For what I paid for this headset it should last longer than it did. Seriously does Creative just slap a few cheap pieces together put the WoW logo on it and charge 0 times what they should?

Hi,
Sorry about that, please write to Customer Support and ask for an RMA.

Z87-GD65 USB headset and BIOS 1.7 problems

OK...as i've stated on these forums before there is a problem with attaching USB headsets with this motherboard. There is already many posts about the problem so it "is a problem". F.R.E.Q 5 headphone will not work with the mobo, other people on these forums have also complained about razor headsets not working, as I agree with that it is a well known razor has compatibility issues I still think this is a mobo issue that MSI need to address. Logitech G35 work fines...but every other usb headset i've tried doesnt...this is on both 1.3 bios and 1.6. I've also tried other workarounds to no avail.
Any MSI guys readin this...these are the headphone i'm talking about
http://www.cyborggaming.com/prod/freq5.htm
NOW..the BIOS issue...the new 1.7 that has been released...DONT FLASH IT....it just bricked my mate mobos...lucky the GD65 has dual bios. I tried it to see if it happened to get his freq 5 working...but the PC wouldn't post.
Any comments or development on this situations on this issue will be greatly appreciated.

Quote from: Nichrome on 08-December-13, 03:57:18
Personally I don't think it's a problem with a BIOS.
Have you tried updating all the drivers? Especially Audio..
Like I said, i've tried every workaround from bios to drivers. Been on these forums, other forums, other sources and no solution seems to work. There is nothing wrong with the headphones as they work on every other PC i've tried and those have had different mobos. Those headphones even work on my Z87 MPower MAX no problem..it is just this Z87 GD65 board. Could be just a bad apple out of the bunch...but I doubt we'll get a RMA for it just cause one sort of headphones wont work on it. Now my mate got a pair of $170 headphones sitting there he cant use.
And as the to 1.7 bios...just by going off the few posts on here i'd be pulling it asap, obviously not alot of testing has been done on it. Just lucky the board has the dual bios option.

WoW wired headset driver installation issue.

Just bought the WoW wired headset yesterday after several installs, uninstalls and googling for a solution, here I am.
I'm using Windows 7 32bit, headset plugged into one of the back usb ports, they light up but the driver doesn't seem to install correctly. Just keeps saying "device driver software was not successfully installed" as well as a "device driver software is up to date." dialog box.
In device manager its listed under sound, video and game conrollers with the yellew exclamation mark beside it and right-clicking and going into properties it says:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
Any help would be greatly appreciated.

Also having problem with WoW wired headset, except on Mac.
Tried installing, uninstalling, re-installing, updating firmware, changing installation directory, different USB ports, manual copying of files, running in 32 and 64 bit modes, etc. I consistently get an error during installation saying that ">System>Library>Extensions>THXTruStudioPCUSBAudio Plugin.kext was installed incorrectly" during installation when the headset is plugged in prior to or after installation. Nothing works, execpt for the basic functionality of the mic and earphones, as well as the lens color changer. Voice FX, THX Enhancements, EQ (reasons I purchased this headset over others), and any other functionality other than the afforementioned working features do absolutely nothing.
I don't mind a little wait, but it seems as though Creative hasn't really responded to the people who have purchased possibly more than they should have for this headset. I am considering returning this headset for a far cheaper set. It might not have all the creature features of this set, but at least they work the way they are supposed to.
Creative, if you actually care about your customers, you should leave notes, comments, stickies, whatever to describe the status of projects and what you have and have not identified. I've noticed plenty of comments on here that describe problems with this headset, and the most that you have asked is for system profiles, and then silence. Not good business practices.
I remember when the Sound Blaster line of cards was king... Then around when the Audigy line came out, it all went down hill. What happened Creative?
If you need information, if you have questions, please respond. I will be more than happy to work with you to solve this problem.

Robotic Static Sounds USB Headset

Issue: When using any USB headset or USB audio input device on any Macintosh with any operating system from 10.5.7 to 10.6.1, after about 10-20 minutes of use, all audio from the headset becomes garbled and has a robotic static sound quality.
Tested with: Dozens of different Macintosh Computers over the last 6 months with different USB headsets and microphone input devices.
Reproducable: Yes, via either Garageband, Ventrilo or a number of other software applications that do USB Audio Input
References:
http://www.ventrilo.com/forums/showthread.php?t=37302
http://forums.worldofwarcraft.com/thread.html?topicId=17367983174&sid=1
http://discussions.apple.com/thread.jspa?messageID=9983346&#9983346
http://ministryoftruthblog.blogspot.com/2008/10/fixing-usb-audio-static-on-mac-o sx.html
http://forum.skype.com/index.php?s=d9c3718b7185c8e1caee585c248c3bab&showtopic=75 528&st=40
Additional Information and attempted fixes:
• Tried it with a powered USB Hub
• Switched the Audio Midi Setup input to 48k
• Using Audio Midi Setup to create an aggregate device
• Tried it on different Macs, Different Headsets and Different physical locations
• Tried different USB ports
Message was edited by: Jaycyn

I have a 27-inch i7 iMac running 10.6.2 and I can confirm that replacing the kernel extension from 10.5.6 works just fine. I had been having this problem every since 10.6.2 (for some reason it worked up until then). I don't think this fix will work if you are booting with the 64-bit kernel (the default on ALL macs is to boot the 32-bit kernel so you would specifically have to be doing this). I haven't tested it in 64-bit though.
Here are the steps I followed:
1) Download the AppleUSBAudio.kext from 10.5.6 from the following URL.
http://evo-wiki.cern.ch/twiki/pub/FAQ/AudioProblemMacOSX1057/AppleUSBAudio.kext. zip
2) Unzip it.
3) Open up terminal
4) Make a backup of the existing driver by running the following in terminal
cp -Rp /System/Library/Extension/AppleUSBAudio.kext ~/Documents/AppleUSBAudio.kext-BACKUP
5) Exit any applications that are using a USB audio device and unplug all USB audio devices.
6) Unload the existing AppleUSBAudio driver from the kernel by running the below command in terminal.
sudo kextunload /System/Library/Extensions/AppleUSBAudio.kext
If you get an error saying " not found for unload request" your fine. If you get an error claiming it can't be unloaded because its in use (don't have the text in front of me) then stop and go back to step 5.
7) Remove the existing driver by running the following in terminal.
sudo rm -rf /System/Library/Extensions/AppleUSBAudio.kext
8) Put the new driver in place by running the following in terminal.
sudo mv ~/Download/AppleUSBAudio.kext /System/Library/Extensions/AppleUSBAudio.kext
9) Load the new driver by running the following in terminal.
sudo kextload /System/Library/Extensions/AppleUSBAudio.kext
10) Confirm the new driver is loaded by running the following in terminal.
kextstat | grep AppleUSBAudio
The output should look like the folliowing (the 2.5.8b13 is the important bit, some of the other numbers might be slightly different):
cfb@snarfblat:~/> kextstat | grep AppleUSBAudio
141 0 0x96c6f000 0x28000 0x27000 com.apple.driver.AppleUSBAudio (2.5.8b13) <95 94 30 14 8 7 5 4 3 1>
At this point you should be good to go. The only issue with this "fix" is that any time there is an update from Apple there is a chance that the driver will get replaced with a newer one. After each update you should run the command from step 10 again to confirm that you have version 2.5.8.b13. If it gets updated, repeat the above process.
NOTE: Jaycyn I have tried to post this to your WoW forum post of the same issue (http://forums.worldofwarcraft.com/thread.html?topicId=22048900603&postId=2204747 77020&sid=1#18) as that is how I found this thread and the solutions but there is something messed up with my forum account preventing me from posting to the WoW forums.

USB Headset not working with alsa

I have a razer megalodon usb headset which works fine in ubuntu and windows but for the life of me I cannot get it to work in arch.
[exec@turbine ~]$ uname -a
Linux turbine 2.6.34-ARCH #1 SMP PREEMPT Mon Jul 5 22:12:11 CEST 2010 x86_64 Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz GenuineIntel GNU/Linux
1532:000e is the megalodon headset
[exec@turbine ~]$ lsusb
Bus 008 Device 004: ID 1532:000e Razer USA, Ltd
Bus 008 Device 003: ID 1532:000f Razer USA, Ltd
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 002: ID 045e:028e Microsoft Corp. Xbox360 Controller
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 004: ID 046d:c227 Logitech, Inc.
Bus 004 Device 003: ID 046d:c226 Logitech, Inc.
Bus 004 Device 002: ID 046d:c223 Logitech, Inc. G15 Keyboard / USB Hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 1058:1001 Western Digital Technologies, Inc. External Hard Disk [Elements]
Bus 001 Device 002: ID 13fe:3100 Kingston Technology Company Inc. 2 GB USB stick
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[exec@turbine ~]$ aplay -L
null
Discard all samples (playback) or generate zero samples (capture)
default:CARD=Intel
HDA Intel, ALC888 Analog
Default Audio Device
front:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
Front speakers
surround40:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
4.0 Surround output to Front and Rear speakers
surround41:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=Intel,DEV=0
HDA Intel, ALC888 Analog
7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
iec958:CARD=Intel,DEV=0
HDA Intel, ALC888 Digital
IEC958 (S/PDIF) Digital Audio Output
Here's a relevant part of dmesg:
usb 8-1: USB disconnect, address 2
usb 8-1: new full speed USB device using uhci_hcd and address 4
cannot find the slot for index 0 (range 0-1), error: -16
cannot create card instance 0
snd-usb-audio: probe of 8-1:1.0 failed with error -5
[exec@turbine ~]$ asoundconf list
Names of available sound cards:
Intel
# /etc/modprobe.d/modprobe.conf (for v2.6 kernels)
alias snd-card-0 snd-usb-audio
alias snd-card-1 snd-hda-intel
# /etc/modprobe.d/sound.conf
#usb headset
alias snd-card-0 snd-usb-audio
alias sound-slot-0 snd-usb-audio
options snd-usb-audio index=0
Alsamixer does not show my megalodon usually but I have seen it under device list a couple of times but I have been unable to get it to play sound.
Any help fixing sound would be appreciated greatly.

Try running alsaconf, seems to help some people with a similar issue. http://www.nvnews.net/vbulletin/showthread.php?t=75433

XFCE USB Headset issue

XFCE has very annoying behavior with USB headsets.
If I plug it in and select the headset via the xfce mixer sound just continues to play though my speakers. the only way I've gotten it to play out of the headset is installing pulseaudio and pavucontrol, in pavucontrol I can go to the playback tab and select the mic per application and then it works, but this is a PIA. I have properly setup pulse audio as far as I know, with pulseaudio-alsa, alsa-plugins, and an asound.conf file.
I'd like it to play sound out of my headset in every application automatically when I select my headset in the mixer, and out of the speakers when I select the speakers, like gnome and kde do. Is there anyway to do this?
Thanks
Last edited by bwat47 (2011-12-07 05:55:31)

Freaky, but you're right, it works. I was just in the middle of a garageband recording when my headset (Logitech, not sure on model) kept disappearing on me. I got a message saying it was disconnected when it was not, then it would come back only to have the same thing happen several seconds to minutes later. Finally it left and wouldn't come back. I rebooted thinking it was up too long (I've gone ninety days between reboots easily). No dice. So I found this.
Plugged it into a powered usb hub and it's back.
Very strange indeed. Have any advice on the SD card slot refusing to see the same card every few uses? lol I love my macbook pro but this weird stuff... it's just beyond me now!

USB Headset Prob

Hello, I installed a SB X-Fi XtremeGamer a few hours ago and I encountered some problems. The card and the software included work normally when normal speakers are connected, however, my USB headset (Speed-Link Medusa 5. USB) does not seem to cooperate with the new card. It seems that the headset uses its own "drivers" and actually bypases the sound card, if that is even possible. I tried changing the sound input and output settings from a "USB Audio" entry to the "SB X-Fi" one, but then it all went mute.
Does anyone have a solution please? Is there a chance I can get my headset to work with the new card?
Thanks in advance?

You answered your own question,
It seems that the headset uses its own "drivers" and actually bypases the sound card,?
You want to use that headset with your sound card you're going to need to find an adapter for the USB connection so you can plug it into the card, or get a headset that isn't USB.

USB Headset Works in One Port, Not the Other

When I got my headset (Logitech) it worked perfectly just after plugging it in and using it. It worked while plugged in to either of my USB ports on my laptop. Recently however, it has not worked at all while plugged in to the port on the left, while it still does work when plugged in to the port on the right.
If I open iTunes while plugged in to the non-working left port and make sure to change my system prefs so that the input and output use the Logtech USB Headset, then I hear no sound of any kind. If I then simply plug the USB headset into the other side of the computer without changing any settings, it works fine. This is new behavior as it used to work in both ports.
Another thing to note is that the volume control buttons on the headset still work even when plugged into the USB port that doesn't play sound. Also, I successfully plug in my printer, mouse and other devices to both ports and they all work fine.
I've tried repairing permissions, repairing preferences, and restarting, but nothing has helped so far.
Any ideas on why this would happen with any device?

Which operating system are you running? I have similar problems in a configuration with and iMac and a Macbook, but haven't tried to switch the system around. see this thread:
http://discussions.apple.com/thread.jspa?threadID=2112054&tstart=0
My problem arose when upgrading the iMac to run OS 10.5.8.
I'll try this tomorrow and see if my problem is similar to yours by swopping the system around

Can I hook up 2 USB headsets to me Macbook Pro?

Can I hook up 2 USB headsets to me Macbook Pro (running v.10.9.2)?

Are you looking through Thunderbolt? You can do it on your model with 2 Thunderbolt displays according to Apple Support document;
Thunderbolt-capable Macs, with discrete AMD Radeon graphics can support up to two connected Apple Thunderbolt Displays.
MacBook Pro (15-inch and 17-inch, Early 2011)
iMac (Mid 2011)2
Mac mini (Mid 2011), 2.5 GHz3
Two Thunderbolt display
Here is a third party that does it also;
Matrox DualHead2Go DP Edition or TripleHead2Go DP Edition. Pricey though.
http://www.matrox.com/graphics/en/products/gxm/mac/choice/

Ventrilo, Logitech Premium USB Headset 350 and System Preferences

Hi all,
I have some troubles using ventrilo on my G5 (same problems also on a new iMac).
Ventrilo is working, I'm using it with World of Warcraft, and using it with a Logitech Premium USB Headset 350 (but the problem happen also with Logitech 250).
After some times I'm using Ventrilo, this is very random, people in Ventrilo stop hearing me. I noted that opening the System Preferences, checking the Sound panel, the Logitech is selected as sound in, but the visual signal on the panel is blank (if I speak on the microphone no signal is visualized).
What I need to do is to disconnect the Logitech from the USB and reconnect it. I need also to exit from Ventrilo and relaunch it.
Then all is working good again, naturally till this happen again (may be 5 minutes after as 30 minutes).
I've also tried to remove Ventrilo and its preferences and reinstalling it. This assuming that the cause of all this is Ventrilo and not MacOSX. But this happen also on a new iMac...
Thanks for any help!

Hi Croma12,
The problem is not Ventrilo - it's Logitech's headsets and the driver software.
I have had both the USB 350 and USB 250 - each have the same problem, that is, not being recognized when freshly connected. It's a trip to the Sound Preferences pane each time to reset. Often we need to toggle the Mute checkbox to make the headset work.
Even worse, 90% of the time when I connect the headset, it freezes my MacBook completely, necessitating a forced restart. Not Cool.
I've combed through the Logitech support library and discussion forums - as a company, their Mac support is very poor, and their forum moderators know very little about Mac hardware.
To make the switching of sound sources a little easier, Google for "soundsource" - it's a menu-bar widget that will sometimes enable the Logitech headset without needing a trip to the Sound Preferences.
M.

Pulseaudio + USB headset: mic works, headphones don't

I have a Logitech USB headset that I've gotten to work under other distros, but not yet with Arch. I'm running ALSA + Pulseaudio, with my /etc/asound.conf sending ALSA events to Pulseaudio. This works fine for everything I've used, with the exception of my headset. The mic works, but I can't get get any sound through the headphones, it just always goes to the default sound card. When I run pavucontrol I can see my headset listed as an input device, but not an output device.
Any ideas? Been searching, but haven't found anything yet.

My headset is /dev/dsp1, just FYI

Why is logitech 350 usb headset not recognized by my MBP?

I have a Logitech Premium USB Headset 350 that is not recognized (at all) by my fairly new MBP, which is running OS X Lion 10.7.5. I have run all of the available software updates but the headset it still not recognized as an input or output device (under system preferences). When I plug it into my old PC (Dell Inspiron) it is recognized immediately and works perfectly. Can you please help me with this? I really want to me able to use the headset on my MBP.
I have emailed Logitech several times and they have been unhelpful!

Either read the headset user manual or contact the vendor. You should also try posting in the Bluetooth forum area.

Plantronics Audio 648 USB headset

I very recently bought the above headset and it has been working fine till now. The microphone is working but the headphones are not. I have read somewhere on the Skype site that the call control buttons on the cable leading to the headset will not work due to an alteration in the Skype software but the headphones should still work....but they are not and although the headset is listed in audiosettings/advanced options/speakers I cannot get the software to accept them as having priority to my Realtek speakers built into my laptop.
Any suggestions please? The headphones must be capable of working not least because the Skype shop is still selling them
Peter

Try installing your USB headset directly to a port on your computer preferably one that you have never used before with this headset. You also have the option of disabling your onboard speakers in Windows just to see if it will work. Though it's generally less of an issue with USB than 3.5mm headsets, try installing the latest (v2.71 04/2013) generic Realtek "High Definition Audio Codecs" drivers to see if it changes things. They are available at the link below:
http://www.realtek.com.tw/downloads/
Installing the drivers is generally a two-stage procedure. On it's own it will uninstall your existing drivers, prompt you to reboot, then it will install the latest release after the reboot. You would probably want to reboot one more time afterward.
Doing these things (USB port change/driver update) should update your current configuration in Skype. So hopefully you will get different results.

WoW usb headset & RMA

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