WRT110 - cant access modem or router

I purchased WRT110 about 1 week ago and it was working ok (not the best) but it was satisfactory.  There are 2 laptops in the home trying to access this router. I loaded the cd on the main laptop and the other will connect also but sometimes there are issues where we both cant be on at the same time or 1 will knock the other off. Yesterday after just the main laptop was online, the connection dropped so i called Linysys for tech support. the tech had me reset router and change ip address of router and now I cant get on internet even if i connect directly to the modem. the other pc will connect via the modem so we know its not a dsl issue.  I tried to uninstall linksys from my laptop and reinstall the cd but when i get to step 4 it doesnt even recognize the router. What is wrong????
Solved!
Go to Solution.

Take the machine that can access the internet when connected directly to the modem and plug it into the router.  Then log into the router admin page and find the option to clone the MAC address.  Then plug in the router to the modem.  Test the connection from both machines.  This has been changing out in my neck of the woods recently where cable and DSL providers are registering MAC addresses to prevent any unauthorized or new machines from coming onto the internet connection
What do they pack styrofoam in when they ship it?

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        0b133128 63292032 30303620 56657269 5369676e 2c20496e 632e202d 20466f72
        20617574 686f7269 7a656420 75736520 6f6e6c79 31453043 06035504 03133c56
        65726953 69676e20 436c6173 73203320 5075626c 69632050 72696d61 72792043
        65727469 66696361 74696f6e 20417574 686f7269 7479202d 20473530 1e170d31
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        30090603 55040613 02555331 17301506 0355040a 130e5665 72695369 676e2c20
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        68747470 733a2f2f 7777772e 76657269 7369676e 2e636f6d 2f727061 20286329
        3130312f 302d0603 55040313 26566572 69536967 6e20436c 61737320 33205365
        63757265 20536572 76657220 4341202d 20473330 82012230 0d06092a 864886f7
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        9c688b2e 957b899b 13cae234 34c1f35b f3497b62 83488174 d188786c 0253f9bc
        7f432657 5833833b 330a17b0 d04e9124 ad867d64 12dc744a 34a11d0a ea961d0b
        15fca34b 3bce6388 d0f82d0c 948610ca b69a3dca eb379c00 48358629 5078e845
        63cd1941 4ff595ec 7b98d4c4 71b350be 28b38fa0 b9539cf5 ca2c23a9 fd1406e8
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        4a546ac9 4dc5bf11 b1ae1c67 81cb4455 33997f24 9b3f5345 7f861af3 3cfa6d7f
        81f5b84a d3f58537 1cb5a6d0 09e4187b 384efa0f 02030100 01a38201 df308201
        db303406 082b0601 05050701 01042830 26302406 082b0601 05050730 01861868
        7474703a 2f2f6f63 73702e76 65726973 69676e2e 636f6d30 12060355 1d130101
        ff040830 060101ff 02010030 70060355 1d200469 30673065 060b6086 480186f8
        45010717 03305630 2806082b 06010505 07020116 1c687474 70733a2f 2f777777
        2e766572 69736967 6e2e636f 6d2f6370 73302a06 082b0601 05050702 02301e1a
        1c687474 70733a2f 2f777777 2e766572 69736967 6e2e636f 6d2f7270 61303406
        03551d1f 042d302b 3029a027 a0258623 68747470 3a2f2f63 726c2e76 65726973
        69676e2e 636f6d2f 70636133 2d67352e 63726c30 0e060355 1d0f0101 ff040403
        02010630 6d06082b 06010505 07010c04 61305fa1 5da05b30 59305730 55160969
        6d616765 2f676966 3021301f 30070605 2b0e0302 1a04148f e5d31a86 ac8d8e6b
        c3cf806a d448182c 7b192e30 25162368 7474703a 2f2f6c6f 676f2e76 65726973
        69676e2e 636f6d2f 76736c6f 676f2e67 69663028 0603551d 11042130 1fa41d30
        1b311930 17060355 04031310 56657269 5369676e 4d504b49 2d322d36 301d0603
        551d0e04 1604140d 445c1653 44c1827e 1d20ab25 f40163d8 be79a530 1f060355
        1d230418 30168014 7fd365a7 c2ddecbb f03009f3 4339fa02 af333133 300d0609
        2a864886 f70d0101 05050003 82010100 0c8324ef ddc30cd9 589cfe36 b6eb8a80
        4bd1a3f7 9df3cc53 ef829ea3 a1e697c1 589d756c e01d1b4c fad1c12d 05c0ea6e
        b2227055 d9203340 3307c265 83fa8f43 379bea0e 9a6c70ee f69c803b d937f47a
        6decd018 7d494aca 99c71928 a2bed877 24f78526 866d8705 404167d1 273aeddc
        481d22cd 0b0b8bbc f4b17bfd b499a8e9 762ae11a 2d876e74 d388dd1e 22c6df16
        b62b8214 0a945cf2 50ecafce ff62370d ad65d306 4153ed02 14c8b558 28a1ace0
        5becb37f 954afb03 c8ad26db e6667812 4ad99f42 fbe198e6 42839b8f 8f6724e8
        6119b5dd cdb50b26 058ec36e c4c875b8 46cfe218 065ea9ae a8819a47 16de0c28
        6c2527b9 deb78458 c61f381e a4c4cb66
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    Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
    Hewlett-Packard Compaq Presario CQ61 Notebook PC
    iTunes 10.6.0.40
    QuickTime not available
    FairPlay 1.14.34
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 0025AE8C032360A0
    Current user is not an administrator.
    The current local date and time is 2012-03-27 13:06:24.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
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    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
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    iTunesHelper 10.6.0.40 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
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    Description:          speedinfo
    IP Address:          182.237.181.108
    Subnet Mask:          255.255.255.255
    Default Gateway:          0.0.0.0
    DHCP Enabled:          No
    DHCP Server:
    Lease Obtained:          Thu Jan 01 05:30:00 1970
    Lease Expires:          Thu Jan 01 05:30:00 1970
    DNS Servers:          202.177.240.125
                        202.177.240.251
    Adapter Name:          {948D9871-ADAF-4632-8D0C-538770929B52}
    Description:          Atheros AR5007 802.11b/g WiFi Adapter
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Thu Jan 01 05:30:00 1970
    Lease Expires:          Thu Jan 01 05:30:00 1970
    DNS Servers:
    Adapter Name:          {4D499748-069C-4E58-A116-DF748DA3912C}
    Description:          Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address:          192.168.0.2
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.0.1
    DHCP Enabled:          No
    DHCP Server:
    Lease Obtained:          Thu Jan 01 05:30:00 1970
    Lease Expires:          Thu Jan 01 05:30:00 1970
    DNS Servers:          192.168.0.2
                        192.168.0.4
    Active Connection:          speedinfo
    Connected:          Yes
    Online:                    Yes
    Using Modem:          Yes
    Using LAN:          No
    Using Proxy:          No
    Firewall Information
    Windows Firewall is on.
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    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
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