X301 displays fatal system error

Hello, Just got a new x301. Have only set up two user profiles and used internet once. After trying to start computor I get the c000021a fatal system error message. Thanks for any help.

Database is SQLServer located on network.
Yes, the database responds (the software works correctly)
The problem is that I no longer get the "updates and extras" page (for lack of a better description). On one of the machines updated from sp3 to sp4 if I repair the sp4 it will work a time or two and then it stops working giving a internet connection not detected. It's like it tries to connect to the internet then it stops. IT dept says that the computers are able to access the internet (which they are), and nothing is blocked (no restrictions). We use MicroTrend and Websense is the filter.
On initial repairs (or just as soon as I finish the repair) and upon restarting Crystal Reports, Websense will give an error saying that businessobjects is blocked. after 5 minutes or so I can restart CR and it will work fine. Then later on in the day, it will stop working and show the internet connect not detected and then after several more minutes it will show the fatal system error. But, the program runs and works fine and all queries respond with accurate data.

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@page
{size:21cm 29.7cm;margin:2cm;}
P
{margin-bottom:0.21cm;}
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[/code]
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X301 displays fatal system error

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