Y50-70 Hard Drive Failure, Second laptop I've returned in a month.

Here's my story,
March 6th,
I purchased my first laptop (y40-80) 
but the GPU did not work correclty so I returned it for a more power Lenovo y50-70 with the Nvidia 860m.
I'll skip the troubleshooting nightmares I had with the GPU, driver issues, and system update.
April 7th,
I finally receive my new Lenovo y50-70 and was very satisfied with the performance,
my games run great this time, the customer service was so helpful I gave everyone an awesome survey score.
April 11th,
I wake up in the morning and boot up my computer to a,
"Checking Media" in the top left hand corner,
then it says,
EFI Network 0 for IPv4 (F0-76-1C-1E-67-4C) boot failed
The hard drive seems to of failed or stopped working after only a week.
I'll admit I was downloading a lot of System Updates, Steam, Blizzard, and Origin games through the week. I even transfered some files from my old laptop to my new one, which I figured shouldn't be a problem, but I'll admit it must of been uner a heavy load. Are these hard drives just that fragile?
I call tech support and  they give me an RMA number and they tell me to ship and wait for an exchange. 
April 14th, 
Here I am, no laptop, out of a computer again for Kupo knows how long.. again.
After making the drive to the UPS store and dropping off my package,
I feel nothing but an air of uncertainy and that sad gut feeling of not knowing what comes next.
Hopefully a new laptop, more sooner then later,
because I really don't want to make a phone call and ask for another refund,
I just want this to work. I loved my laptop while I had it, it was awesome for all the needs I had.
I just wish that maybe there was a way for them to expedite my shipping order since I've already had to wait for so long. 
So my question is,
how long do you think it'll take before they send me another laptop? or will they just repair the one I have? They didn't seem to clarify that over the phone.

freeagent2098 wrote:
There is no option to message Amy? Can you point me to one? Or should I just respond in that threat?
Also yea, it's the 1 TB HD hybrid, the one that says "Slim" on it.
Would it of voided the warranty if I opened the laptop to unplug and replug it in after I had that error? I thought of doing that but I just mailed it back instead, it was a brand new laptop it shouldn't have issues within a week.
Dude, I'm just a customer like you are so I cannot answer about the warranty but I would not think it would void the warranty. Many people are replacing their drives out of frustration, but Amy has only been on the case for a few months.
If you go to that thread, you will see that she is the author of the thread and her name AMY_LENOVO is in blue. If you click on her name, it will give you the means to send her a PM. Or you can go through the list of threads and you will see her name again in Blue since it is a hyperlink and just click her name and again it should give you the option to send her a PM. Once you click the name, a window opens and to the right side it will say CONTACT and in red it says ADD AMY_LENOVO AS A FRIEND   Well, right above that in black letters it says "Send this user a private message". So, click that and then send her a message. Maybe in the subject put Y50-70 SSHD Issue and in the message body describe your situation and you heard she is working on resolving the SSHD issue and let her respond.
I cannot promise you anything. I do not work for Lenovo. I just communicated with Amy and found her to be very helpful. Maybe they can replace your SSHD with the SSD at the repair center?? Maybe she can make that happen? Or maybe she can't do anything since it is out for repair.. I was just suggesting that you give it a shot and yes, I would go the the SSHD Freezing thread that I linked for you and make a post there about your situation, kind of like a "Hey, yea, me too, I have issues too!"
And I agree, a hard disk should not fail in one week not even one month unless you got a bad virus or trojan on it, but the system comes with McAffee so that should not have happened.
I wish you luck my friend! Hopefully they put a different drive in your repaired unit or else you will have continued issues with that SSHD drive. I believe that is the ultimate goal Amy is trying to do, to prove the drive is faulty and to switch to a different drive but again, mere speculation as I'm just a customer. Good luck!

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    Hard drive failure can be cause of computer is bumped or jostled while it is running; the electric motor which allows the platter to spin fails due to bad bearings or other components; filter on your air intake gets too clogged or the filter isn't working properly.
    Extreme heat while running causes the electronic circuit board to fail.
    There is a sudden power failure while the disk is writing.
    You can try the following solution:
    Firstly, create a bootable CD/USB by Windows Boot Genius
    Windows Boot Genius is a multiple windows repair tool which can be used to fix all computer errors, create bootable CD/USB, recover data lost and unlock windows password, etc.
    We just need to insert a CD or USB flash drive and run the program, then click "burn".
    Secondly, set the computer boot from CD/USB after enter into the BIOS menu.
    Thirdly, start to fix Hard Drive Failure with the CD/USB created at the first step.
    At this section, the wizard will tell us what we need to do according to our computer's issues.

  • Hard drive failure - options for data recovery and AppleCare coverage

    I have been handed a relative's 12 month old MacBook Pro with a factory-installed 500GB hard drive which appears to have failed. When attempting to boot the MacBook I am met with the classic clicking and grating noise which I know is a tell-tale sign of hard drive failure. The drive will not boot and I am shown the question mark folder icon, indicating that the operating system cannot be found. Have booted into internet recovery mode, Disk Utility appears to have found no sign of the hard drive's existence and shows none of its partitions. I have attempted putting the MacBook into FW target-mode and mounting the disk from another laptop, but to no avail; while it will go into target mode the drive simply isn't visible. The SATA connection to the drive is definitely OK - I have tested with another 2.5 inch hard drive which showed up fine in Disk Utility and was bootable. Have run Apple Hardware Test/Diagnostics but this returned no errors. It seems like a pretty clear cut case of drive failure.
    I put this all to the relative whose laptop this is and asked them whether the MacBook had been dropped recently, explaining to them that this is one of the likeliest causes for such sudden failure. Sheepishly they admitted that they had indeed dropped it, although not from too great a distance and onto a carpeted floor. Apparently in the days immediately after the shock the hard drive continued to boot but the system was very slow and beset by spinning beech ball hangups. It is only in the last few days that the hard drive has become completely unbootable, and seemingly unreachable.
    I have two questions that I would be grateful for some help with.
    Firstly, is there any possibility of recovering data from this drive without going to a data recovery specialist? The user did have backups of most important data, but some recently imported photos were not backed up. Is it any use me trying any third-party data recovery software utilities, bearing in mind that I can't even mount the drive in target mode?
    Second, the MacBook is still covered by the extended AppleCare warranty for the next two years. Is it worth my relative's while making a Genius Bar appointment to see whether Apple would replace this drive for free, given that the damage was most likely user-inflicted? Is there any chance that this sudden failure could be unrelated to the drop the MacBook suffered the other day - perhaps just a result of the 'normal' failure rate? I am more than happy to exchange the drive for a new one myself and my relative is happy to pay for the new part (I was amazed at how cheap hard drives are now), but would we be better off trying an Apple Store? My prediction would be that while we might get lucky and have an obliging genius who agrees to swap the drive without asking too many questions, we could also have one who concludes the damage is not covered by the warranty and insists on charging for the new hard drive (at a mark-up I assume) and labour.
    Any thoughts about these two issues or the hard drive failure more generally are very welcome. Thanks.

    1, Data recovery software is your only alternative if there is no backup. It may or may not be able to revoker anything from that hard drive. If it does then the only other choice is to go to a data recovery service. If have to go that route expect to pay for it, like $$$$.
    2, Yes. They will at least tell him what the problem is and the cost if any to fix. There is a good chance they will fix it for nothing and only charge for data recovery if they can do it.

  • Repeated hard drive failure in a few months

    Hello everyone, I own a 15.4" macbook pro, bought in october 2009 directly from an apple operator by phone; on february, after just 4 months, I wake from sleep mode my mbp and I see the "beach ball" spinning cursor, and the system freezed. After a few minutes of freeze, I am forced to shut it down by keeping the power key pressed. I reboot, and the only thing appearing is the folder with a question mark on it.. I manage to recover a lot of my data ONLY using Disk Warrior, which warns me that my hard drive is severely compromised. I didn't notice any problem
    in the previous days, it just happened from one day to another. I'm out of luck.. but still it's something that can happen. Apple changed my hard drive immediately.
    Today, after less than other 4 months, the same problem. I open my laptop, it wakes from sleep and it remains freezed.. I fear the worst. At reboot, at first it showed the folder+question mark, now only the "deny" sign (circle with a bar). The hard drive doesn't make any weird noise nor click, but restarting with a Ubuntu I just manage to recover a few files before getting a lot of input/output errors. Now I can't see my hard drive anymore listed among peripherals, neither using Disk Warrior which recognize it, but It cannot communicate with the hard drive.
    I'm still under warranty, so Apple will change my hard drive but..
    a) is it possible that a hard drive fails from one day to another without any symptom in the previous days? It worked like a charm, and suddenly it broke. In both cases.
    b) in your opinion, is it possible that I'm just out of luck or it cannot be a coincidence? Could it be a power supply problem, or a sata controller failure? In this case, how does Apple behave? Just substituting the hard drive for the second time wouldn't be enough, I think..

    LorenzoMarcon wrote:
    a) is it possible that a hard drive fails from one day to another without any symptom in the previous days? It worked like a charm, and suddenly it broke. In both cases.
    b) in your opinion, is it possible that I'm just out of luck or it cannot be a coincidence? Could it be a power supply problem, or a sata controller failure? In this case, how does Apple behave? Just substituting the hard drive for the second time wouldn't be enough, I think..
    Hello LorenzoMarcon
    a) Apple is usually very good about picking the hardware that goes into their machines. But yes it is possible you had two defective drives. The trouble with hard drives is, they are really not designed to be moved around. The tolerances inside a laptop drive are so tight than almost any defect will cause the drive to fail.
    b) From the description of the failure and the fix I think it is just your drives failing not a problem with your machine. If you had a power supply issue you would notice other issues with your mac; flickering screen display, odd shutdowns, charging issues, or excessive heat. A SATA controller failure would cause your drives to just not show up since you recovered the first drive with disk warrior the controller is working.
    That covers the hardware side of the problem there is another component here that might be affecting it, the environment around the mac. A sudden jar or impact can cause drive failure. There is also a brief window when you have put the mac to sleep but the drive has not finished spinning down where a sudden change in orientation could cause the heads to crash into the drive platter.
    I hope this helps.
    Mike

  • Hard Drive Failure on Satellite A660

    I bought a new Toshiba A series 9 months ago.
    Within a week I had to return it because the sound card was not working. The store I bought it from did not have an identical replacement so the replacement model cost me an additional $150.
    Now the hard drive has failed.
    Any attempt to back up anything fails so I will lose everything including an important contract. Toshiba tell me that I should go and pay a computer store to save my files!!!
    I would consider it just a coincidence except that a friend who purchased a Qosmio a month before I purchased my A660 has also had her hard drive fail. It has supposedly been repaired under warranty but is still not working.
    So much for Toshiba stating "Toshiba believes that reliability is the single most important feature a laptop can have and understands that it must be built in and not something that can be bolted-on.
    The result? Our laptops have a class-leading reputation for reliability." The technical support person said that its just bad luck - its electronic anything can fail at anytime - thats nothing to do with reliability.
    So what is Toshiba reliability?

    "When you bring your notebook there, they will check if the warranty data at first. If the warranty is valid every defective hardware component will be exchanged for free.
    Maybe it sounds stupid not but I believe people who work in this store have utilized your situation to make more money and sell you new HDD for $150."
    I think you misunderstood. The first time it was a sound card failure and the computer was less than 2 weeks old. It was TOSHIBA that told me to return it to the store (they gave me a specific number to give to the store when returning it) and exchange it for a new computer!!!! The store did not have the exact model to exchange it with. So I had two choices. Pay the $150 or take it home, spend a day dropping it off to Toshiba and then wait 21 days for them to repair a brand new computer that I had not even been able to use, or pay the additional $150 for a different model. Funnily as a consumer I dont expect to pay large amounts of money for something that has to be repaired before it can be used.
    This second problem has now occurred, 9 months later, which is the hard drive failure.
    I do realise that this is a user to user forum, but I am hoping to warn people that Toshiba is no longer a reliable brand. The Toshiba technician told me that the very first thing he expects to fail is the hard drive and I am simply lucky that in 16 years of owning my own home computers that I have never had a hard drive failure. Funny thing is none of my friends have ever had a hard drive failure before either....... My girlfriend and I must be the unluckiest people in the world to both buy brand new Toshiba computers at the same time and to have the hard drive fails at the same time........... Not a strong believer of coincidence I strongly suspect that Toshiba have a problem with a component(s) that they are using, its not just our "bad luck". This is the first time I have even had to use the warranty on a computer that I have purchased.
    On the plus side Toshiba offered to send a courier to collect the computer, of course no replacement or loan computer. I did arrange for them to collect the computer Monday as I was not going to be home yesterday and need to find the correct box and packing materials to return it (they gave me VERY specific instructions on how it must be packed). But then I had a dozen phone calls yesterday from the courier trying to contact me to arrange to pick it up either yesterday or now today. I just hope that they are equally keen to return it as quickly!!!!
    Sorry I am VERY annoyed. I am in a position where I NEED a computer. My son is disabled uses various bits and pieces of medical equipment to survive, (eg ventilators, monitors etc) and I use the computer to communicate with the hospital. If I cant get access to a computer he gets to spend the time I wait for its repair in hospital. I realise that my personal situation is not Toshiba's concern however I paid more and bought the Toshiba because of its reputation for reliability as that was VERY important to me. It has proven to be the most unreliable computer I have ever owned. I will now have to dust off a cheap Dell that is 6 years old, still works just fine, and use that while my expensive Toshiba gets fixed. And thats what is annoying, even my first 2 gig and now 16 year old computer still works, no hard drive failure..........

  • DM3 1035DX Hard Drive Failure.....Need to reload operating system on new HD but how?

    I have a DM3-1035dx which had a hard drive failure.  When you turn it on it starts booting up and then shuts off and restarts. I took out the HD and then got to the point where it asked for the operating system so I am pretty sure the HD is the problem.  I can get into set up and change the boot sequence but what should I boot to? I don't have a floppy or CD drive although I would get a usb drive it it will work.  I also don't have recovery disks just the windows product key? Any help will be greatly appreciated!

    Put the hard drive back in and go into the BIOS (press F10 when you see the HP splash screen on bootup) and navigate to the Diagnostics Tab, then select Memory and/or Hard Drive tests and see if either of those return an error.
    If there is no error try a hard reset.  You can do this by removing the battery and unplugging the AC Adapter. Then press and hold the power button on the laptop for about 30 seconds, then put the battery back in and plug in the AC Adapter and try turning it on again.
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