Your customer service is woeful. thanks for wastin...

If a mod reads this id be grateful if you would contact me.
I have a fault on my infinity service. Its a red light on the home hub 3. The openreach box has a green steady light on the DSL service.
BT faults offer us Sunday morning or Monday for an engineer visit because apparently its a faulty line. We wait in, today and no one arrives and when I call to check im told no one is due to come anyway. THANKS FOR WASTING OUR SUNDAY MORNING.
Don't worry, we will compensate you for loss of service. Who cares about that. What about sitting around all morning.
4 weeks with BT and already signs customer service is as bad as it was years ago. 3 years with bethere and they were great.

markbebb wrote:
If a mod reads this id be grateful if you would contact me.
I have a fault on my infinity service. Its a red light on the home hub 3. The openreach box has a green steady light on the DSL service.
BT faults offer us Sunday morning or Monday for an engineer visit because apparently its a faulty line. We wait in, today and no one arrives and when I call to check im told no one is due to come anyway. THANKS FOR WASTING OUR SUNDAY MORNING.
Don't worry, we will compensate you for loss of service. Who cares about that. What about sitting around all morning.
4 weeks with BT and already signs customer service is as bad as it was years ago. 3 years with bethere and they were great.
Hi. Unfortunatly Openreach do not do residential line fault repairs on a Sunday. You were either misled or mistaken.
Standardcare operates during the period (0800 – 1800 hrs Monday to Friday, excluding Bank and Public Holidays). BT aim to repair a fault reported before 2100 hrs on one working day by the end of the second working day after the day you reported the fault.
Did they say that they are coming Monday now.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."
I can't find my payment info and renew button. Please help me!

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

Adobe your customer service for DPS is beyond atrocious.

Can you please help me understand why when I call your customer service regarding pricing and digital publishing suite that not a single soul in that building knows anything about the products within the company they work. This is absolutely ridiculous.
Ever since the "new pricing" took effect... we have still been getting billed the old rate. We have been trying to get this rectified with someone at Adobe but of course you make it impossible to actually speak to anyone in North America.
We have an invoice number, a purchase order number, contract number, customer number, bill to number...
all these numbers but yet... no phone number to actually speak to someone to answer questions regarding billing. There is not even a phone number on the invoice you send me.
you should be ashamed.

We would love to help you figure this out - can you please send us your contact or account information? In the meantime, you can get additional information about pricing here:
http://www.adobe.com/products/digital-publishing-suite-enterprise/faq.html

4th day in a row premiere won't launch, Adobe where is your customer service? Do they exist?

Bought elements and downloaded. When I attempt to click either the organizer or photo editor option from the they both instantly crash. I have not been able to open the program at all. Attempted to run as admin with no luck. This is a fully authorized and activated copy I purchases from B&H photo and downloaded from their link and activated with adobe serial number.
Windows report form Elements 13 has stopped working:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    PhotoshopElementsOrganizer.exe
Application Version:    13.0.0.0
Application Timestamp:    540242fd
Fault Module Name:    libcef.dll
Fault Module Version:    3.1750.1738.0
Fault Module Timestamp:    539860dd
Exception Code:    c000001d
Exception Offset:    00000000020f3553
OS Version:    6.1.7600.2.0.0.256.1
Locale ID:    1033
Additional Information 1:    1849
Additional Information 2:    1849c65267ce2967d89f315e1c3c4b82
Additional Information 3:    4bd2
I have uninstalled with Ccleaner and reinstalled and I'm still getting this error message. I have zero problems with any other program. It is installed on my new SSD. Fact, this is the first crash i have seen on this computer of anything. My specs are far above what I need but here is my comp just in case.
Windows 7 custom built PC, AMD fx 8320 3.5ghz, MSI gtx 970, 8gb kingston hyper x ram, Asrock 970 extreme 4 MOBO, Corsair 600 PSU, Intel 730 256gb ssd
Any help would be greatly appreciated!
Thanks,
Josh

Anyway to update the people of my issue here's how it shook down ultimately. After 7 days of begging and pleading with your company for someone to support the product I called back the retailer that I purchased the key from and asked them what to do. They told me that they would work through the technical issue with me if they could and if not refund me the purchase price because they STAND BEHIND THEIR PRODUCTS. Funny concept, huh? When the rep was helping me he looked through your forums and was STUNNED at how many people needed help with issues and your staff and employees were nowhere to be found. We had a good chuckle over the ineptitude and heartless attitude it would take to screw that many people at once. They tried to help me, even though it was in NO WAY their responsibility to do so. We could not resolve the issue so they are issuing me a refund for your companies refusal to stand behind it's product, and leaving it's customers out in the cold with ZERO support. This was without question the worst experience I have ever had with any company, period. And I am forced to get my internet from Time Warner if that gives you any perspective. The lack of support Adobe offers people is borderline criminal. For those of you that the products work immediately they could could probably care less. But for the THOUSANDS on the forums currently that Adobe is leaving out in the cold and letting it's "community" deal with Adobe's problems, I wish you the best of luck. 5 different threads, 7 days of my life, multiple attempts to contact via phone and online chat only to be told "my question doesn't qualify for support". I have a degree in web development and I build custom Pc's on the side for fun, so I would hate to see how someone who isn't "tech savvy" would deal with this company. God forbid. That was my experience, I truly hope that the thousands out there right now having issues with this software don''t have to go though what I did.   To the few generous members of Adobe's community I would like to graciously thank you again for attempting to help me. To Adobe, I truly wanted to use your product. I REALLY did. Your company and it's policy made it impossible to do that. I gotta say, from the bottom of my heart, this was the most horrific experience I have ever had with a company bar none. You desperately need to reavaluate your customer service and support option. You trade on the stock market for gods sake and you just let people toil in your forums with persistent issues.   It really is disgraceful.

Digusted with the lack of Customer Service and Complete disregard for Inconveniences

Its a shame I have to come here in order for my voice to be heard. I have spent many hours on the phone with technical support and customer service and it has been to no avail. As a longstanding verizon wireless customer I assumed the high level of customer service experienced there would be translated when I decided to pay MORE money and switch from DirectTV to Verizon FIOS. The last few days have proven me wrong as I still remain without internet, tv, or phone service due to a technical issue beyond my fault. I spent an hour on the phone yesterday only to find out a technician would need to be scheduled and sent to my home today. Working in sales, I have reports I must complete each day requiring use of a WIFI connection so this was already becoming an inconvenience on top of the fact I had to be available between 8-12 and miss a half day of work. Not only did the technician never show up but lied in the notes and stated he/she made an attempt to reach me by phone. My call log shows no incoming phone calls during anytime between 8-12 today. When I called tech support to check on the status of when they would be getting someone back out they informed me I would have to wait until tomorrow afternoon before someone could come out. I expressed my extreme displeasure with having to miss more time from work (which is additional money lost) and inconvienece as I would have to move my day around to find a place with free WIFI after work hours to complete my reports. Traffic in DC is not friendly and this has completely turned me off. Veriozn FIOS is unreliable and the level of service I have received to date has been sub par to put it politely. Offering me 2 pro-rated days back on my service doesn't even begin to compensate for the missed time out of work nor the gas and inconvience of running to the nearest free WIFI so I am able to do work required of me. I decided to switch to FIOS because of the verizon name assuming the quality of the product and level of service would be one I could depend on. This has been the farthest thing from what has taken place. I now have another appointment tomorrow and quite unsure if anything at all will happen. I need some somebody from corporate to receive this message as it took me forever to find this forum to express myself and try to come to some resolve to make things right in this situation. None of your customer service reps possessed any information on how to contact corporate and due to my experience I can see why. You all would likely have to hire full time stafff to accomodate the level of complaints coming in. Pending how this situation is resolved, I may or may not take my story to social media and as many review and blog sites as possible. Verizon FIOS has ruined my day and I hope that someone will care enough to make this situation right.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Your Customer Service Needs Fixed

Your employees lie, don't keep their word, and make false accusations. You make customers wait hours and drive around for hours to fix YOUR MISTAKES. This is ridiculous.
Here is my story:
I first purchased an item from Best Buy store. I returned it as defective (which it was.) I checked the store before going in to see if more would be in stock. They said it was, but the store not only did not have it but gave me the wrong product. I was told to go to another city to find the right product. I called in again and found out that city didn't even have it. They sent me a replacement at a discount to resolve the issue, but it was also defective. I wished to try a different brand but wanted to be sure I could do so with the same discounted rate. I called in and explained the situation. Was told by ANDREW {Removed per Forum Guidelines} that they couldn't discount a "marketplace" item, but they could do a gift card for the amount if I returned my items and called back. He promised to write it in the notes and I checked twice to be sure that I could get the discount on their marketplace items. When I called back the customer service rep accused me of lying about my conversation with {Removed per Forum Guidelines} as {Removed per Forum Guidelines} had not put anything in the notes and had been lying about their ability to do a gift card. I spoke to his supervisor who then transfered me to RYAN in another department. RYAN offered my $10 off my $320 purchase to help, which I said was not enough as originally I got 50% off. His manager then offered $35. At that point I attempted to explain why this was unacceptable and mid-sentence he transfered me to Drew. Drew then told me he could offer me a $100 gift card but to get the full amount we were originally given, he needed his supervisor's permission. Drew promised to ask and call back in a few minutes. He never did. When I called back he next day, he said after talking to his supervisor he could now only give us a $40 giftcard. I asked to speak to the supervisor to understand this. I was transfered to Eddy who then patronized me as he re-explained marketplace to me and how they couldn't affect prices. (something I already understood from my hours of being told this and being either lied to or accused of lying about it.) He also said he wouldn't offer more than the rude manager who transferred me mid-sentence. At this point it wasn't about the discount we got. It is about making it right for all my time you've wasted, not to mention gas money and to make right the HORRIBLE treatment I was given. This is not "FEEDBACK" this is wrong what you are doing.
I am tired of being lied to. I am tired of being patronized and accused of lying. I'm tired of waiting on the phone to fix YOUR customer service lies and problems.
You need to fix your system. Your employees need to keep their word. You need to make this right.

Hi MistreatedinWA,
I'm sorry for my delayed response to this post. We've been communicating via email as a result of other contacts you and your husband have made to us, and it's been a pleasure working with you toward a resolution. Please accept my public apologies for all the troubles we've put you through, and don't hesitate to contact me with any additional questions or feedback.
Best regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having trie

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone. I have found this process extremely frustrating and poor on your behalf. Not providing any options to speak to an Adobe representative is equally annoying. Please get back to me ASAP, as I need to use the product immediately.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

Custom service (using Reader Extensions) for REST invocation

Hello,
is it possible to implement and configure a custom service (using Reader Extensions) for REST invocation?
Best regards
CommanderPeek

Yes LiveCycle does support REST as an endpoint http://help.adobe.com/en_US/livecycle/9.0/programLC/help/index.htm?content=000562.html

Your Customer Service is atrocious and lost you a customer

You just lost a prospective new customer. Get some new customer service reps. {edited for privacy}

Dial 800-922-0204 or *611 from the handset. Choose option 4 (I believe) for "Other options" - then SAY "Speak to an agent" or Speak to a representative" - you should be connected to a human being in a few minutes....

HT1937 my headphone have some problems ,but your Customer service staff cant solve the problem for me ,my iphone5s in within warranty period

apple inc:
              how are you . i am a buyer from chengdu city of china ,i bought the iphone5s in February ,2014. i have used five months ,suddenly ,my iphone5s have some problems with the headphone.the main cause is the sound of the headphone is becoming smaller and smaller ,then i took it to apple Customer service center to check it ,at last ,they told me that some liquid get into the headphone of my iphone5s ,i am very angery to hear that ,i havenever got liquid into the headphone,and my iphone never touch any liquid.so that they canot mend the iphone for me .
             this is the question what i meet now ,i hope you can give me a solution ,because the result is not made by me .i hope i can get your company reply as soon as possible.
                      thanks
              zhaolong
          chengdu city,in sichuan province ,in china
            phone:13540823419
            email:[email protected]

hi:
friend,thanks for your reply ,can you tell me how to contact apple inc sercer?i am looking forward to your reply
thanks

Re: BT - Your customer service for the bereaved st...

My brother died 24th Feb 2014.
I contacted BT to let them know this and that i would clear any arrears before taking over his account to keep the BT services we have.
I am now his childrens guardian, they lost their Mum 4 years earlier, so wanted to get off on the right foot by sorting the BT account and moving it into my name.
Since the 4th March until today 29th March i have been trying to get MyBT online account to Confirm that i am the Primary Account Holder.
I have put in the best part of 10 hours in calls and time- all wasted- the account still says in the account holder section that i am Not the confirmed account holder- This is still in my brothers name.
I had a call from the Escalations Team who offered me £50 compensation and 1 months services free, they also confirmed that a PIN number had been mailed to me which would allow me to Confirm that i am the Primary Account Holder.
After getting the PIN and following the instructions a message appeared saying 'there was a problem, please try later'.
I also had one BT employee change my name on the account to 'Mr Customer' and then hit save- messing up all the hours of horrendous calls, repeating the whole story again and again.
I am yet to speak to someone who can actually sort this problem out.
My next action is the very highest level of complaint for the disgusting, insensitive treatment i have had.
BT managed to get the direct debit change sorted and took my money but failed to confirm me has account holder either by post or email.
Monday i will contact the Bereavement Team, I will also ask for written confirmation of my Status regarding my brothers account.
I am totally stressed with the death of my brother and BT have just been utterly USELESS.
Anyone who reads this and can offer advice please do.
Otelo and the Telecom Ombudsman are both getting copies of my paper complaints as is Chairman Sir Michael Rake, BT Customer Services Director.
Enough is enough.

Hi RichardeRichard,
Welcome and thanks for posting!
I'm really sorry for the problems you're having with this. I completely understand the difficult circumstances at this moment in time and I'll be happy to help smooth everything out from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

A paying customer who's fed up with your 'customer service'

Let me see - I'm paying customer trying to renew a subscription that was a reduced rate (hence why I'm not doing it online) - and sometimes I actually want to speak to a human being for a sales transaction. I'm also a customer who's purchased your products repeatedly since the early 2000's if not earlier, and have been an enthusiastic supporter of your products.
That's going to stop now - if I can.
In brief, here's 2 data points that make me reconsider if I want to have anything to do with your company:
1.5 hours on hold in a queue AFTER I did the 'Adobe calls you back, estimated wait time of 4 mins'. This is a phone queue - most large companies and organizations have figured out how to make one of these work properly.
I call through to direct sales for Creative Suite and get the 'there is no phone support for this product - please go online, we will now disconnect this call'. You have a phone tree that doesn't allow you to return to the main menu OR speak to a sales rep - in 2014? Really? Is there not a way to cut costs and actually care about your customers? Is shoving all your interactions online the answer? Will your shareholders like the decreased sales that come as a direct result of losing customers due to shoddy customer service practices?
I'm a loyal paying customer, and will resubscribe because I need it for work, but honestly, I'm fed up. Not that I think anything will ever change here - we can complain in the forums, file complaints to the BBB (I know, silly me) and a sympathetic customer service rep will try and help us even though the issues are systemic and involve brand loyalty and reputation. Nothing will change, and I've essentially given up on your brand and products. There is nothing worse than a company who has betrayed its loyalest customers, but in the end, it's your fault for not understanding the basics of customer service. It's ironic that you're in the creativity business. Creativity is about innovating, improving and designing solutions, and creating positive emotion. I feel sorry for a company that cares so little for its customers and is so out of touch with what matters in business, that you've lost the creative spark that caused me to love your brand in the first place. I hope you enjoy your arrogance. We'll continue to use your products, but every time I launch one of them, I'll curse you and hope you fail.

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt you need to get your customer service and billi...

HI all just to let you know I have been with bt ( all 3 packages vision, broadband option 3 and telephone + the £5 each month free calls )
Until they tried to put all of the bills together all was fine I got all bills and went online to pay instant with card and or part direct debit for 2 of the 3 accounts. ) all no problems.
UNTIL!!!!!!
the change over back in July 2010.
After a 1.5 hours repetitive conversation with customer service ( and yes they where english speaking ) we are astill no where.
they now say that my bt broadband has a different account and has been sent to my landlord ( as he had to call them 3 yrs ago to get a line put in to my rent place)
any way the only problem is my broadband bill. I have not received any bill paper or email from July 2010 at ALL!!
I still get the bills for vision and telephone all in my name and gets paid direct debit I have no problems with those 2 its the broadband bill
Only to find last night my landlord came round irate that bt had cut him off because my broadband bill was not paid and he said its not his its mine ( this was lets say a slight confrontation with me and landlord) BT muck up again !!!!
Next I call today to speak to Customer service only for them to keep repeating that there is nothing they can do its in the landlords name.
I say I'm not bothered I just want to know why I was getting all bills and paying for them ON TIME until July 2010.
They then say they need to change the account holder to my name and I say but your sending me online email bill and paper billing for my vision and telephone why have you stopped the broad band.
Any way sorry for long story but I am seriously thinking of enough is enough now what with the first 18 months broad band connection problems ( exchange end had to re port 3 times their end) and 4 engineers. to get it sorted to now when BT change all account into one for this to happen.
LISTEN BT ITs now become a personal confrontational matter ( my landlord coming round)
ITS your problem your end GET it sorted.
If my only advice to anyone with BT
1GET account in your name same address if possible.
2. make sure BT know your mobile, and email addresses. double check each year when you renew contracts
3. WRITE EVERYTHING DOWN , name, time date who spoke to.
HERE COMES BIG COMPLAINTS LOOK OUT BT
also sent email to adam lee yesterday about this whole thing. Adam lee was who my landlord spoke to about the whole thing and so I think he deducted the wrong billing of my broadband to his account.
his email is ******* for any one else.
UPDATE:
when I check my online statements it shows all 3 accounts yet BT customer service say my broadband account has been disconnected?? DUHHHH im using it now !!
and funny thing is how can you pay a bill if the broadband says your bill is uptodate your next bill is due 16th October 2010 ( YES 2010 ..LOL)

Hi Hamish72
Thanks for comments
I totally agree as I run my own facebook custom fanpage design and webhosting so I know how customers what to be treated Key 1 I learnt is always listen and repeat back their question. and 2 solve the problem. 3 revert back to no: 1
UPDATE: just spoke to another customer service person called KAREN. Now this is not a name and shame in fact I have include her name as she sorted this all out in 30 mins totally understood and has 75% solved problem while on the phone. The other 25% is down to waiting to activation of a move over of the error of bt putting my broadband account under my landlords account ( different address ). Why the other CS couldn't do this I don't know.
any way will let you all know how it goes.

Customer Service - handling Warranty process for Materials

Our Business,
1. Our Plant is 1000 - sold a Equipment to a Customer "C100"
2. A Material is broken in the part of Equipment - where the Material[M100] is under Warranty.
3. This Material[M100] is received in Plant 1000.
4. Then this Material[M100] is transferred to Plant 2000[Service Plant]
5. Material[M100] is serviced in Plant 2000 then transferred to Plant 1000.
6. Then this Material[M100] is given to the Customer from Plant 1000 in free of cost as the Material is under Warranty.
"Here in Step 5. We have to know the cost of expenses for Service, that can be posted to Cost Center. Cost must not post to Material after Service as this is given to the Customer as free of cost.
We have to Map this Business in SAP.
Please suggest best fit for above Business Scenario
Thanks
Raja

Hi ,
thanks for your response. If you can provide me more specific details of this scenario without having PM/CS orders for warranty claim that would be great.
We want to track , maintain & raise claim for warranty parts in the system for serialised materials; also need to send parts to vendor at zero cost and receive back in the system - we will not be using SAP PM . so any inputs on how to develop this process with warranty functionlities in such scenarios will be very helpful.
looking forward for more relevent responses..
Thanks
Krish

Customer Service - A Lost Art for Managers?

I just got off the phone with another customer service rep. I feel sorry for them. They are the foot soldiers who are charged with appeasing the customers' complains and they are supposed to represent the company's interest as well. I have yet to talk to a customer service rep who was rude or unprofessional. They have always been courteous, polite, and empathize with you to a point that as a customer, I have to be conscientious and not get personal.
The managers however, they seem to have lost the very meaning of Customer Service. Once they got promoted, the seem to forget the very trait that got them to the level where they are now.
And why should they? They are no longer in the front lines. They no longer have to put up with the incensed, irate, often-times belligerent customers on the other line. They don't need to put in the extra effort to appease the customer. No more sense of urgency - or common sense for that matter.
I called Customer Service yesterday to complain about the exorbitant bill I received as a text message from Verizon.
First a little background:
I have been a longtime customer (more than a decade) of Verizon taking advantage of my company's preferred customer status. This means that my company promotes Verizon wireless as the provider of choice for our cell phones in exchange for a 19% Employee discount on my Monthly Access Plan. I started with their 450 minute Nationwide Individual Plan with no frills. I just wanted a basic phone and that's it. No Texting and no Data plans were available then.
About a week before Christmas 2011, I went into a brick-and-mortar VerizonWireless store because I was due for a new phone-every-2-years and wanted to also get my oldest daughter a cell phone for Christmas as her mom and I feel that she is ready for one. This would be her Christmas gift.
I transferred my Individual Plan to a Family plan to save money. I know my daughter will be texting more so I wanted the unlimited texting plan that the Family Plan provided.
I was told by the clerk that I can order the phones online and will be consolidated on the family plan once the lines are activated.
I was surprised that that didn't happen. My bill came to $400+ because my daughters phone was in a plan all by herself! This is contrary to what they said!
This is why I think managers lost sight of their customers.
I have complained on this matter since yesterday and is now going on day-2.
Still unresolved. Still a frustrated customer.
They should have taken care of this the first time. Stop the buck at the first sign of escalation. Take responsibility as if you own the company. You wouldn't want to loose a customer to a competitor because you failed to take responsibility when you had the chance. Treat the customers right.
Thanks,
G

I agree pastorcharlie, I just got off the phone with them just now and the customer service guy kept insisting that I (the customer) made the mistake, eventhough I was following their instructions to set up my daughter's phone. It seems like their motto is not "The customer is always right", it's more like "The customer is most likely wrong and it's your job in customer service to prove him/her wrong".
The arrogance of this company is just unbelievable!
The longer this problem stays unresolved the more irritated I become and I know that I will do whatever I can to get out of this contract as soon as I can. I will scout around for other providers and see if perhaps they might be interested in helping me break my contract with verizon in exchange for my loyalty. Heck, if the other provider will even pay for the early termination fee and make a Super Bowl commercial to show how verizon treated this customer, it would be worth it. What competitor would not want to expose verizon's arrogance!
Of course, writing blogs like this might even go viral on the Internet.

Your customer service is woeful. thanks for wastin...

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