Zen 20g recovery firmware installation help plea

Hi,
I have a brand new Zen 20g and have installed the s/w onto my pc (XP) and am trying to connect the player. I had constant problems so rang support and they sent me the recovery firmware so that I could re-install the firmware. I managed to delete the firmware on the device, but am having SO much trouble installing the new stuff. I get to the point where the device says to initiate the new install via USB, so I click the Zen__00_02.exe and select English for my language, and then nothinhg seems to happen - but if I disconnect the device I get a popup saying that the device is disconnected.
I can't seem to find any info on installing firmware - ie what it should look like. Can someone help please?
Thanks.

Never disconnect a player when running a firmware update, you could damage the player beyond easy repair. If you must disconnect (because the update isn't happening) wait at least 0 or 5 minutes before disconnecting, at which point clearly the upgrade isn't happening.
You might be better to reload the OS, that is to erase the firmware on the player itself, then connect it to the PC and reload. If this doesn't work on your PC then install the drivers on another PC and try there. If this doesn't work either then you'll need to contact Creative Support again.
I'm not exactly sure how you get into the rescue mode with the Zen 20Gb, but I assume you either keep the power switch or play held down, then press the tiny reset switch.

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I had nearly the same thing happened to my Zen Micro. It froze on me on the 3rd day after purchased while listening to a song. I would have to wait until it turned off and when switch on again it was stuck on the "Creative" screen. This screen would last for about minute then change to the "Recovery Mode" with four options. I tried all four options but none would work. I finally packed it up and exchanged it for a new one at best buy, this time I bought a 2-year performance plan for 20 bucks.
My pet theory... I used the "plays for sure" option which I believe may be problematic since it's new. Also, I may have made a mistake by trying to use the Zen Media Explorer and WMP0 for syncing. After downloading songs using ZME, I synced using WMP and realized it was trying to re-copy my entire library. I halted this operation and the next day my Zen froze.
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If yours doesn't go into recovery mode after a minute or so, you can force it by taking out the battery, slide and hold the on-switch on while replacing the battery. The Recovery Mode should start up. Good luck and hope you are able to fix yours.
Message Edited by bodivista on -22-2005 05:6 AM

Formated Muvo NX before firmware update, help plea

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I agree,
the detail view is totally uncomfortable if you have a long playlist of 300 songs or so....
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will scroll too long while playing (the scrolling in the playlist view is OK)...
greetings
ahlee
p.s: sorry for irregular english

Zen Microphoto Problem!! Help plea

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Well. I did this: Start -> Run.. -> devmgmt.msc
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Message Edited by VballBaby8554 on 2-27-2005 04:52 AM

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So here's the deal:
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Sort of success!
I now finally have firmware 2. installed on my Zen Touch! Yeah! I'm not entirely sure how I did it, and I'm not bothering to find out, I'm just glad I finally got it on there.
But some problems still remain. After all this fiddling with my driver and firmware and whatnot, my computer just doesn't see my MP3 the same way as it used to. Before, it was great, all I had to do was plug her in and I could bring up Zen Explorer in Windows Explorer, or organize my stuff in Creative MediaSource.
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I have Zen Micro with firmware .0.03 and I want to upgrade it, but I don't know which firmware I have to choose
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pzdr
m4t30

m4t30 wrote:
but I still haven't answer for: WHY I have to use wmp 0? Only for listening music or maybe for transffering music to Zen?
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Zen Vision:M - firmware problem

Hello!
I'm having some trouble with my Zen Vison:M 30 GB (I'm using Windows Vista 32-bit with SP2). After resetting the player I got the message "Firmware problem". The player displays this message until the battery is empty and if I reset the player once again it takes approximately 5 minutes "rebuilding libraries"(at least that's what I think it's called in English)?and then the "Firmware problem" is back.
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Greeting from Anders Hansen, Denmark
Message Edited by andersryom on 07-7-2009 2:37 PM

It would be best to update the firmware on the XP computer. If you have WMP on the Xp computer you will need to rollack to WMP0 for the firmware file to see the player & update it.http://www.microsoft.com/windows/win...ionofthePlayer Emailing Creative will? tell you to come here & you already are hereMessage Edited by coachop94 on 07-20-2009 03:29 AM

Zen Vision 30GB Firmware Problem - No solution wo

I have a Zen Vision 30GB (not a Zen Vision M or W, just a Zen Vision). On Friday I was trying to add songs to my Zen and halfway through adding the songs I got an error on the computer saying "player not connected". So I undocked the player, turned it off and reset my computer. Saturday morning I turned on my Zen to try to add songs again and I got the error message on my Zen?"Firmware Problem" and it put me in "Recovery Mode". The first thing I did was try to reload the firmware, but when I plugged the Zen to the computer it says "docked", but I cannot move through the menu. When I unhook it from the computer I can move through the menu. BTW I am running Windows Vista 32-bit. I have uninstalled the Zen software and installed the software off the Creative website for Vista, but when I try to run the firmware it says "Player not connected, please connect player."? When I plug the player in via USB my computer recognizes it and prompts me if I want to sync my player, so there isn't anything wrong with my USB connection. The?Device Manager recognizes it however Windows Media Player does not. I get the same error message when I try to do the Recovery Tool on the Creative website. I have looked for solutions on the forums and just doing Google searches, but I have not been able to get anything to work. Please help me!? The player is less than a year old. I have never had any problems with it before, never been dropped or anything like that, so i am not sure what is going on. Any help or suggestions would be great!? I sent an email to customer support yesterday and the reply I received this morning was no help. First they thought I had the Zen Vision M, even though I specifically said I had the Zen Vision and gave them the serial number and everything. I sent them back a message today and hopefully they can help, but it is frustrating having to send an email and wait around for a reply.

Re: Zen Vision 30GB Firmware Problem - No solution works\ I recently had this problem with a player i got off Ebay. What I did was format>cleanup>reboot the device thru the recovery screen on the the player. Problem solved . Be advised this will erase all the files (music ect.) http://forums.creative.com/creativel...ap&thread.id=3
Dragonboy wrote:
I seem to have a very similar problem as you. I have a zen vision m (30g) and i also use vista. I am getting the message "firmware problem" after is tries to "rebuild". I need some major help. I ended up giving up a while ago and bought a microsoft zune. It is not as good and i miss my zen. If anyone can give me some info it would be much appreciated.

Zen Micro Recovery M

I have had some unfortunate experience with ZEN MICRO recovery mode. I want to suggest to creative that they provide more user feed back on the device after each phase of recover mode, clean up ..it should tell you when you've completed the task. Formatting should tell you when it's reformatted, but before that should tell you how long to expect with a full device so we can know how long the process should take. My experience was it hung..or did it's I don't know. If it hangs, what should we do? When they say make sure you have the firmware available to reload, they should be more specific. I find the website does not really fill you in all the way and expect everyone to know how to reload their software via USB connections. Also, there was a lot of confusion when to have the battery in the device and when not to. I had a hard time, when only conncected via USB and without battery in. The device would not go to recovery mode.
This is the third Creative Zen Micro for me. The first one failed after 0 months, they sent me a refurbished one and it did not work. They finally sent me a new one 3 months ago and it just crashed on me a couple of weeks ago. Now I have to go through the laborous effort of getting a Return Authorization (if they'll even do that now). I am at wits end and clearly frustrated. If they device stunk, I would move on, but I really do like the hardware design and wished that Creative would get the software right and maybe ruggedize the software / hardware experience
Zenpatient needs Zen Dr.

I agree that a little more documentation would be helpful. I think I, or someone (I forget), started a petition to get reload OS renamed to delete OS (a better representation of what it does).
I have tried in the FAQ though to detail how long each of these functions should take.

ZEN Style M300 Firmware Update Ver 1.00.16

ZEN Style M300 Firmware Update Ver .00.6
Filesize : 3.72 MB
Release date : Aug
This download contains an improved version of the firmware found on your Creative ZEN Style M300 player. It improves the overall stability and Bluetooth user experience. For more details, read the rest of this Web release note.
What's New:
Now supports playlists created by Windows Media Player and WinAMP in *.m3u format.
Improves stability of player when it's paired and streaming music via Bluetooth.
Allows Bluetooth streaming of Audiobooks.
Now supports 4-digit pairing code entry for compatible Bluetooth multimedia devices or Bluetooth car stereo decks
Bluetooth will be turned ON automatically upon restart when it is detected that it was ON prior to shutdown
Requirements:
Microsoft Windows 7, Windows Vista, Windows XP Service Pack 2 or later
USB port
Creative ZEN Style M300 player
Note:
Due to changes in this new firmware, the firmware update utility may not detect previous firmware versions correctly (example: 0.0.000). Please do not be alarmed by this and continue with the firmware installation.
To install this firmware, do the following:
. Download the ZENFWUpdater_M300_v.00.6.exe file to your computer's local hard disk.
2. Close all application windows that are currently running on your computer.
3. Connect your player to your computer.
4. Back-up your player's content before proceeding with this firmware update.
5. Double-click the downloaded file and follow the instructions on the screen.

The M300 not remembering previous Bluetooth state, on and streaming after power down, was inconvienient. Happy to have found?a firmware update addressing this issue.
Updater reports my current firmware at 0.00.000 and that it would take it to .00.6.
Following update,?the updater reports that the "update failed".
The update does in fact appear to have been successful. System > Information reports the firmware as being .00.6 and powering on the device now reinstates Bluetooth conectivity.

Creative Zen V PLUS firmware fail

Creative Zen V Plus
S/No. C6PF2072634R02752T
DAP-FL0040
I have experinced, some problem during applying newest firmware. I haVe downloaded all new updates. Then I started Creative ZEN V Plus Firmware .0.03__ and ther was a problem.. On my player`s screen was displayed updating firmware. And there was displaying for a couple hour. But. At the end of applying of firmware. The message was updatinf firmware failure. Then I repeated for several times. And Againg was the same message.
Then I detached player from my PC. And from that time my player is not responding..
I tried to do this again. But my player is not functioning welll. When I tur it On the display is showing just Creative logo, and then it is (self) turned off.
Now player cant be recognised by computer. But when I connect my Zen V Plus, it is recognised as STMP3600 device , and is trying to install new driver.
Can you Help me.
I bought my Creative Zen V Plus in miami I September this year. I`m Living in Serbia. Europe.
Sincerely yours,
Dejan Djordjevic
P.S. I`v tried to reset player, and to reset frimware according to your instruction in your Knowledge database. But can`t help me.

Yes I've got a TEAC MP-244 and I wanted to upgrade the firmware.
Tghe tool that was sent me by a TEAC support member worked; but it made my player to be a "STMP3600" and Windows XP wanted to have a driver.
I looked into the folder but the files there were corrupt.
The I downloaded the older firmware from the TEAC support website and - god thanks - the files in this packed folder worked. That means that the STMP3600 was recognized and a new device - in German: Player-Wiederherstellungskonsole (Englisgh sthg. like that: Device to recover the player?) - was created. Then I could upgrade the firmware successfully.
Maybe that's a help for you all guys.
Kinds gegards,
Marcel S.
PS: Excuse my bad English. ;-)

Zen Vision M Firmware Problem!!! Can't deal with this thing any more...

Can't deal with this thing any more...3 Hello friends I'm new in the forum
Well as the title mentions, I'm about to throw this thing oute of the window!!!
It's a 30 GB Zen Vision M, I own it ,5 years now...
I have read all the relevant posts in the forum about this player, I tried my best, nothing really worked.....
So now I have a Zen which only boots in the recovery mode!!
I have Cleaned it Up, Formated it, and tried to reload its firmware BUT when I connect it and try to reload it, in the end it always says Firmware Upgrade Failed!!Really can't understand it!!!!!
I've communicated with Creative, i wasn't at all satisfied with their responses... I think what they're trying to do is to avoid me, and earn some time with really useless suggestions which I had already told them won't work!!!So in the end they wanted me to send my Zen in Italy and pay more than 100 Euros for what an ,5 year old mp3 player?No I prefer buying a new Cowon with that amount of money!!!
Anyways I'm pretty mad now, so I'll move to the subject..
I have Service Pack 3 Windows XP in my computer, and I did roll back on the Media Player 0 from the I had, using the instructions from a previous post. The truth is that it rolled back with less steps than it showed, and I say that because it mentions in a step that in the add-remove programms, in the Windows XP-Software Updates section, I should find a Windows Media player thing which really doesnt exist and I suspect it's the Service Pack 3 because I have done the same in a SP2 and worked exactly as the steps said..Anyway the fact is I have Windows Media Player 0 now!!!
Please someone tell why can't I upgrade my firmware... I can't deal with this anymore!!!!

KRe: Zen Vision M Firmware Problem!!! Can't deal with this thing any more..._
menios wrote:
So you say that I actually have the Windows Media Player 0, because my Zen is being recognised..
I have rebooted it several times but its just the same thing...it shows firmware problem!!
Why isn't this player working?I've seen many people, not only from here, who have the same exact problem and they gave up on their mp3... I dont have this kind of luxury to buy a new one!!I don't know whether Creative has put on this a "time bomb" or is just faulty, but I really wish it could be saved..
I'm saying it is WMP0 because the firmware file sees the player. The computer can recognize it but with WMP components that firmware file would be grayed-out..So when you reloaded the firmware did you choose "reload firmware" Before you connected it's?(That is what erases the firmware prior to uploading the firmware. If you did not do that it could cause it to fail.Do these ste
ps.
Open the firmware file,On the player format>cleanup>choose reload firmware, then connect & run the firmware file.

Zen 20g recovery firmware installation help plea

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