Zen Touch problems with WMP

Found a way to get round this apparent problem which i have been experiancing for some weeks now.
No matter what way i loaded or connected the touch WMP0 couldnt recognise the player to allow me to sync my library to the player. It used to work ok, but stopped all of a sudden. Of course Mediasource works grand, but i think people's problems actually getting the touch to be recognised in windows and docked at all stems from this problem.
Anyway, plugging the touch in with mediasource loaded will detect and dock the player ok, but any attempt to load and use WMP0 simply crashes everthing.
The process 'CTPdeSrv.exe' runs when the player is plugged in automatically, but this is what is causing a lock up if you use WMP0.
Simply stop the process in task manager and load WMP0. The touch will be recognised, and be ready to sync.
I can't understand why this process is now causing problems with WMP0 as it used to work ok, but this seems a decent way of getting round this problem until new firmware is released.

I use WMP0 quite alot for my uploading. I tried MediaSource, but to find that my Zen Touch came up with 'Playback Error'! I also have a Zen NX as well. They both work fine with WMP0. If you are having trouble, Start WMP0, plug in the Zen Touch, Goto Sync. If it's not there. Goto 'Now Playing', wait a minute, return to 'Sync' and Refresh the screen (F5). This works for me when switching between Players.

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Zen Touch: problem with touch pad and formatt

Hi guys!
I have a Zen Touch 20gb but I'm experiencing big problems with my touch pad: it really doesn't work fine, precision is almost none, to poit the desired voice in any menu I have to work hard. If the menu is longer it is almost impossible to navigate it with precision. I can't move of a single position, it jumps at least two... Is it a common problem or should I take it to be checked up?
2nd problem:
I was trying to format the player's HD. Instructions said press play botton and contemporarly reset hole.
But nothing happens. When I release the system reboots.
Any idea?
Thanx!
Gp

Please be patient with the touch pad. Reading these boards, I think a lot of people are not really understanding how the touch pad works and assuming it's defecti've and returning the Touch. First, set the sensitivity to where it's best for you. If you can't move only one line at a time, you may have it set too sensiti've. Second, use your index finger, not your thumb. Then, practice moving around. For me, it was really easy to move rapidly through the choices or to move just one line at a time. But moving at medium speed always tripped me up, until I figured out the technique of repeatedly stroking the touch pad through the slow zone to move several lines at a time, just like you were using a scroll wheel.

Zen Touch - Problems with touch

I have troubles with my touch pad. When I scroll, the marker keep scrolling after I let go of the touch pad. My Zen Touch is only day old!
Anyone?

When you hold the bottom or top of the touchpad it will automatically skip to the bottom of your playlist. Try not to hold you finger there and just run it through the pad. Don't linger in those places to long or it will skip.

Creative ZEN MX problems with charging battery

/Creative ZEN MX problems with charging batteryHi!
I've bought Creative Zen MX player a couple months ago. First thing I noticed when I plug in it into my computer was that battery after 3 hours was not full, what is more computer disconnected with it couple times;/
After weeks or two when I tried to charge it i Went where I bought it and they said after some examination that it really didn't work
They've sent it to the service. I had t wait for the return two months!!! and at the end they said that that tiny usb wire was damaged not mp3.
OK . The battery was fully charged maybe on 5 attempts ;/
There is no problem in my computer because I tried it on several other and it did not work ;/ ?Please, help me
Where is the problem?
?Why this player simply disconnect with my PC?

I was given this as a gift. I charged it for 8hrs when i got it and it showed fully charged. I have been trying to give it a full charge over the last 2 days once on a power adapter plugged into the wall the other through the USB port on my laptop .each for about 8hrs each. Using different cables. I remove the player and it shows full battery (never gives the plug icon though)and within 30 minutes of play music, I get the low battery warning. it was purchased on 0/6/200. nAlso it will not power on while charging.My original ZEN was able to play music when charging this one says DOCKED and will not repond to the power button being presses.

Zen Touch playlists with MediaSource &

I have a zen touch w/ the updated firmware, and i just updated all the software.. the mediasource suite?
anyhow, I've been using windows media player to sync my zen touch. I just autosynced them on WMP, and it worked just dandy. however, i just downloaded the mediasource suite thing, and none of the playlists that are on my zen touch appear when i look at the zen touch media explorer. is there any way to access them?
The reason why this matters to me is because i'd like to be able to transfer songs from my zen touch to another comp some time and the zen touch media explorer has that feature. and it'd be infinitely easier to do it via playlist than song by song. especially since windows media player organized all the songs into separate folders by artist.
I did look for this question on the forums before i posted, but i didn't see a clear answer.Message Edited by erink02 on -28-2005 0:22 AM

The playlists appear correctly on the player right? If so then this could be a problem with Zen Media Explorer itself, not sure of a fix hopefully someone does.
As for getting songs off your player in that structure (Artist\Album\song_title.mp3) then you can use Windows Explorer/My Computer. Open that up and you should see your player listed, you can then highlight, copy, and paste it onto your computer. Playlists are not recognized in Windows Explorer so you will have a problem with that.

Zen Touch users (and possibly non Zen Touch users) with Firmware issues click he

i just got back from the mall.i visited the electroworld branch from which i purchased my zen. i explained to them what my problem is, at first they recharged the player in a usb port in front of me...then they also reformatted it too...told me to stick to the firmware that came with the product..the player responded and thanked them..but hr later, it blacked out again..i came back to the store manager showed him my zen ( he couldnt deny it doesnt have a problem ) and within minutes told me...they are going to give me a replacement. (the diagnosis was AUTO-OFF). they did and im very thankful. right now im charging the new player and hoping...i mean really hoping that this zen works. because im not going to waste my time again even with that warranty. if this zen is defecti've, im gonna li've with its defect..but im going to save up for the fruit's company in my next purchase..better yet why not a new pda...i can play [size="+2"]ZEN TOUCH USERS (and possibly non Zen Touch users)!!!
OH MY GOD
!!! I can't believe it, but after at least 5 hours of troubleshooting, I got it to work!!
I don't know if all of these steps are necessary or not, but this is what I did in approximately this order (I'm so excited now, I'm not even sure if this is the exact order, but I'm almost positi've this is how I did it verbatim). I really, truly hope this works for everyone else.:
ON YOUR ZEN TOUCH:
.) Don't connect device to USB yet
2.) Clean Disk
3.) Format Disk
*Don't bother with restart firmware or reboot; these options are useless.
ON YOUR PC:
.) Do NOT connect device to USB yet.
2.) I did what everyone suggested and rolled my Windows Media Player to v0 (using Add/Remove programs in Control Panel), made sure I had SP2, had the latest drivers, blah blah blah. I'm not sure if this is necessary, but I also uninstalled my Firefox WMP plugin just to be safe. :smileyindifferent:
3.) I un-installed (using Add/Remove programs in Control Panel) and re-installed my Zen Touch drivers, both my 2.0.00 and .30.03 (.30.03 is needed ONLY if you have XP Pro 64-bit edition). I'm not sure if re-installing the drivers is even necessary, but just to be safe, let's say it is. :smileyvery-happy:
---THIS IS THE IMPORTANT PART!---
4.) I plugged my device into my USB port. When it prompts you whether you want to Sync the device with Windows Media Player or Take No Action, don't ignore it and close out. SYNC IT! I made the mistake of thinking that because my firmware was corrupted and my drivers weren't recognizing my Zen Touch as nothing more than a worthless hard dri've that there was no way it would sync with WMP. IT DOES
!!! I don't know how but it freakin' does!
5.) Open up your firmware update file and try to update again. Mine worked immediately and updated the player within seconds!
NOTE: As mentioned on Creative's Support page, probably the only thing they were right about, your device will no longer be compatible with MediaSource. If you want to add music, you have to do it with Windows Media Player 0's Sync page now. And for the love of god, don't update Windows Media Player! It's not worth it! Winamp is way better anyways!
Good luck everyone! I sincerely mean that. :manhappy:
Message Edited by invisiblephrend on 06-07-2008 :32 PMusic files in it, watch movies, save medical books etc..

I also strongly recommend that when Windows Media Player asks you whether you want to sync automatically or manually to choose the manual option. Automatic just randomly grabs music files and could likely add?music you don't want on your device.

Creative zen touch problem - mediasource says it's emp

i've had my creative zen touch for more than a year and a half and used it every day with it working fine. a couple of weeks ago mediasource loaded it as empty on my pc. however all my music is still on it and i can play directly from the player but not through my computer. i've tried opening the player through other programs but this doesn't work either. i've tried uninstalling and reinstalling all of the creative software that came on the cd with it (mediasource, nomad explorer etc.) but it hasn't worked. does anybody know why this is and how i can fix the problem it's a bit annoying because i can't put any new music on it. thanks very much in advance. jonny.

Hello Roknoch,
Welcome to Creative forums!
You might want to check on these threads:
Scroll Pads gone Bad
ZEN touch: Button on face not responding

Zen Touch help with Mediaorgani

Hi, I love my Zen and I have gotten many of my friends to turn down the short living ipods and my Zen is finally starting to have a problem. My MediaOrganizer and Nomad Explorer can't read my Zen anymore. I have downloaded the firmware, driver, and apps updates but nothing works. I filled up my Zen in early December, and I saw the new firmware, downloaded it, and it cleaned my Zen dry. Problems began occuring late December and January when I couldn't rename files using both of those programs. In my zen, i have files with wrong names now, or just "Track 0" and I can't change it like I used to. I need help, if it helps, im using windows XP, home edition. Any advice would greatly help

BMAN2688,
If you have updated the player firmware to 2..0, Nomad Explorer wouldn't be compatible with it anymore. Go to the website and download the latest version 3.30.2 of MediaSource and also Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players (43.44 MB), Install both of these and you should be able to interact the player with MediaSource.
Jason

Zen touch problem - someone help pleas

can someone please help me with this problem, no faq can help me.
everytime i plug my zen touch into my pc, it is never detected by creative mediasource organiser. i don't think the wire is the problem as my zen turns on automatically when i plug it in.
any help would be much appreciated. thanks.

I had the same problem which went away after removing (using Add/Remove progarms) all Creative and Nomad software (which I had just upgraded with the autumn software upgrades (i.e. Driver .30.03, CZ and Nomad JB 2.00.9, CMS CD Burner 3.0.8 and CMS 3.30.2)) and then re-installing from the installation CD. I'm guessing it's an XP hardware conflict as the player works fine with the company laptop (including Creative upgrades but running XP Pro). If this isn't a known )or publicised) XP problem I'll try the upgrades one at a time to try to isolate the offender.
Stuart

Zen Touch problem caused by drive

I bought My Touch back in May 2004, because of its great reputation and awsome battery life. and for the most im pleased with it, but i do have one big problem.
When installing the drivers where these are the ones from the Cd or the Newest drivers i always have the same problem. when i plug my player into my computer, my PC recognises it and windoes pops up the little icons etc. but then it makes my computer do something very unusual, when i try and open a program, such as firefox, it will open and it will use my system resources but i can not use the program it like i never clicked the program at all, but it does use my resources.
i know this is caused by drivers because when i dont install the drivers and let realplayer use its own drivers to transfere with the zen its fine.
Its like my zen is a switch, and when i unplug it, all is fine when its pluged in it goi'ves me trouble.
I have windows Xp + SP2, with all updates, My Zen Touch has the newest firmware, and my PC has the newest software drivers.
I would apreciate some help on this, as i have searched through the forums and other sites but cant seem to find anythin like this.
ThanksMessage Edited by neesk on 2-02-2005 2:39 AM

SSR wrote:
How about running in safe mode, does that make any difference?
The drivers for the player are not loaded in safe mode. Windows only loads essential drivers that enable your computer to run at minimal functionality. Therefore the player will not be dectected by Windows.
To try and find out if the problem is associated with drivers, try using Selecti've Startup from the MSCONFIG utility.

Zen Touch: problems starting, touchpad, new firmw

This is a description, in chronological order, of the issues I have had with the Creative Zen Touch player.
. Bought player, charged exactly as described and player would not get past Zen Touch screen. Tried everything without success, had player swapped by **bleep** Smith.
2. WMA and data files added to new player without any problems. Players seems to work well.
3. More files added, but I started receiving an error when trying to copy files to the player from the computer. It seems that the player requires significant power to talk to the computer, this problem was more prevalent on a computer with USB .. A full battery charge will work but this will be drained quickly, so the best bet is to plug the player into the mains while it is docked with the computer. This should be added to the manual.
4. Player seems to work well from that time till the past week.
5. Installed newest firmware a week or more ago.
6. During the past week there was one day when the touchpad would not work properly. This problem was that moving between items becamse very cumbersome. I would move to a selection, but when I lifted my finger, the selection would jump two places lower. If I just touched the touchpad, the selection would jump two places lower. This problem rectified itself a day later.
7. Tried to start player as per normal but it would not start. Used reset buton, player started and had at least two thirds of battery (ie I guess that the problem starting was not battery related).
8. The next day, the same problem occurs, but reset would not work. Tried many means of starting player, until plugging into mains. Player starts and shuts down as per normal within a short period of time. Waiting significantly longer and the problem starting the player will arise.
9. Went to special menu on player and cleaned up player then rebooted. Player seems to work.
0. Next day player will not start. Tried pressing and holding down the start button for a long time, pressing many times in a short period, using reset button, using reset with play/pause button. Eventually tried mains, which brought the Creative logo onto the screen with no backlight, player did not even try to charge itself (ie flashing led on start/shutdown switch). I left player plugged into the mains and came back to find it charging. After this, the player started.
. Later in the day, I tried unsuccesfully to start player without success, using all possible tricks as mentioned. Went to inspect player a while later and it had was playing.
2. Now I have found that if I do not actually perform a shutdown and the player switches itself off using the idle settings, it will start up more easily, but not the first time. It seems that the touchpad problem (read above) has returned, but not as bad as before, in conjunction with the player being slightly easier to start (up to 5 attempts at pressing start).
Theories:
- When player is shut down it stays in a quick start mode for a period of time. During this time, if player is started, it will quickly start up and begin playing. After this time, a procedure automatically changes so that a more full startup is required during the next start-up, eg parking hard dri've or something else.
- When a player is shutdown from idle, a different shutdown happens, allowing easier startup later.
- The player in question is having difficulty starting from this second mode.
- Start/Stop button not jammed or working. Unlikely because I can shut down using the button
- Player not receiving startup message. Possible, but unlikely because reset does not work and theory .
- Battery not strong enough to perform initial startup? Feasible option given that the only time the player could start was when plugged into mains. However, player does have 2/3 of life left, which does not make any sense, unless the battery indicator is faulty. Fully charging the battery did not make a difference. Thus, max output of battery may have diminished.
- Hard dri've faulty. I am not hearing any hard dri've sounds when attempting a startup, so this is unlikely, since once player is started, everything works.
- New firmware is problematic. Explains sudden change in player's working. However, when I went to downgrade the firmware it said that the files may be corrupted by going back a version, yet to test.
- New firmware requires a hard disk format to work properly. Was this fully tested by Creative before release? Ie, did they put 0 gig of music on a Touch, then upgrade the firmware and see if the player continues to work correctly for a reasonable period?
- Player is a first time release with unironed bugs trying to capture the overflow from iPod, and we are the testers.
To Creative,
I am reasonably upset by this turn of events. I chose the Creative player over the iPod because of the battery life, reported music quality, ability to play more formats and the added storage. However, I would prefer a more durable player to what I appear to have in my possession. I believe I have given a reasonable description of the player and its problems, which should assist, unless the problem is already known. Please advise me of my options Creative.

Slats325 wrote:
Number 6 has turned out to be my electronic albatross. I have attempted every concept that I have read on this board: wiped down the keypad with a towel, damp cloth, bought a plastic case in an attempt to ward off static electricity, reset the unit, cleaned up the hard dri've, etc.. The fact remains that the unit jumps when it wants to. Very disconcerting. I have decided that since Creative is well aware of the issue and is maintaining corporate silence, that I should just cut my losses and buy an iPod. Tested one at an Apple store last night and was impressed with the control and functionality of their click wheel. It is a real shame as I truly think this Zen Touch was a cool idea but has consistently lacked support and follow up by Creative.
Haha remember that poem...rhyme of the ancient mariner...good to see other cultured fellows...
anyways I too have been haveing the jump problem. I've gotten somewhat accustomed to it, but I simply can't wish I had an iPod....its control is so much better. My friend said that this was how the iPod was at first, but then it got better. Now whether this was a software problem (I hope so) or an actual hardware issue (I'm going to be ticked if they don't replace it), I don't know. They better rectify it.
I wrote them a huge, uber persuasi've, rhetorically packed essay about why they must fix this problem if they wish to ever be on the same playing field as apple.
and I never got a reply.
so we'll see what happens. they better fix it.

Zen touch, crashing with Windows XP professional, not working with Windows media pla

i will start with an apology if someone has posted this up before i have just had a quick look and could not see any think about this.
if i turn my computer on with out running any other programs and connect the zen touch the computer automatically turn on the zen touch media player program. this work's fine as long as no other programs are running.
i have tried to work the zen touch with Windows media player but this dose not work and the computer crashes every time.
i have window xp professional and have all up dates from Windows. my computer is very new and has more then enough memory and ram.
please can you help. i am not to happy with the zen touch computer program and would like to know how to fix this problem.
thank you for your help
Rob the monkey

I wonder if there are problems here associated with the use of the zen touch on SP2 machines. Interestingly I cannot transfer music from my PC to my Zen 20gb on a SP2 machine but I can do so on my sisters machine which has got SP. Obviously having the lastest firmware is a good idea though but I believe there are issues associated with SP2 and as you say you have all the latest updates to windows perhaps the problem lies there. Sorry if this doesn't help you at all

Zen Touch Problem (firmware crash?) HEEEELP! (plea

i just got my zen touch yesterday when i got home from college. so i charge it up after opening anxiously. anyway, i install it and everything and then decided to install the latest firmware. well for some reason the firmware decided to freeze so i closed it since the screen on the touch was blank ( i think the firmware prog. said it was restarting but it hadnt for at least 0 mins) i tried to reset it and everything but nothing, now i cant turn it on or off, the power light comes on but the screen is blank and it wont go into recovery mode either. this morning the light finally went out but i think its just a case of the battery dying because i tried to turn it on and it didnt come on, and when i plugged it in the power light came on and thats it, any solutions?

i had the exact same problem,
i fixed mine, by using a pc that i had NEVER used my device on, it was fully patched (windows update) and had SP2/WMP0.
i then installed those 3 things, in the order they were presented, and finally plugged in my device, it was recognisesd by the upgrade program, it then warned me i was replacing a v2 firmware with teh same version, i said okay, and procedded to upgrade.
it seems, that for some reason, pcs where you used the device prior to the upgrade, dont seem to recognise the device, once its become MTP (or partially MTP when ur upgrade fails).
i found this was the only way to get it working, a fresh pc without the drivers or anything, just XP SP2, windows medial player 0 and then install those 3 things.
heres my thread if it helps
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=45547

Creative Zen Touch Problem Can Anyone H

Hi Community Can anyone help me with a problem. I have a Zen Touch MP3 20gig PlayerI have currently Upgraded from Windows Xp32 to Vista 32 Blaa Blaa Blaa I have done a little research with regards to upgrading the player for use with Vista and I was advised that you need to upgrade the firmware to plays for sure version ZenTouchP4S_PCFW_LB_2__0_0 half way through the flash procedure the software just hung there for an eternity and crashed for no aparent reason and I was wondering hoping is there any way of getting this player sorted without having to send it back to creative for maintenance Please advise Many Thanks Andy

Hello there friend With regards to the problem we are both having I am sorry to say that because Firmwares are ver sensiti've when the application crashed during the update it has corrupted the firmware chip and the only thing we can do is to send it back to Creative for repair which will cost or speak to the people there and they will offer you an upgrade. they tried to sell me a Creative Zen Vision M at a reduced price get this 70 and the answer is NOOOOOOOOOOOOOOOOOO.Even the Zen M needs a firmware update to work on Vista so I would advise to look around and get something like a Sony MP3 Player Sony have created a list of Players they make which are compatible with Vista and Im in the process of buying one and its an A3000 30Gig If you wish I would send you a direct link to this list if thats the way to go.Luckily I have an old MP3 player a Sony NWE 99 and its a real good player even though its only gig and its a few years old shock horror that cost me back then around 260 lol but its quality Sanchin Good luck

Touch problem with 5233

i've bought a new 5233 and its having a touch problem which is displaced slightly upwards....i.e. touching a key works slightly in upward direction...and i had updated my software and also used the factory restore and soft restore options but its not correcting....(((
some one plz tell me whats the genuine prob with my cell....am worry..(

Refer Pg. No. 125 of the User Guide..
http://nds1.nokia.com/files/support/apac/phones/guides/Nokia_5233_APAC_UG_in_en.pdf
.. and Calibrate the Screen. See if that makes any difference...

Zen Touch problems with WMP

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