Zenworks Adaptive Agent 10.3.1.34138 Unregister itself

Question

Hi,
We have a little problem with the Zenworks Adaptive Agent 10.3.1.34138. After some time the link between the server and the client is severed... so the computer is not registered anymore... so we can't deploy any software or do some remote assistance... until we manually re-register the Zenworks Agent.
Anyone know if this is a policy issue ?
or is there a registry setting that we have to change to set it to never unregister ?
Thank you !

Answer 1

I'm not aware of any known issues that would cause this to just happen.
If somebody Delete's the "Cache" folder on the PC or Delete's the Object
out of the ZCC, this can happen, but I'm not aware of any spontaneous
unregister issues. Also if devices are configured to remove themselves
after not talking for X days, a device powered off for a long time could
have this issue.
I do have a couple scripts that can be placed in login scripts to help
with some registration issues.
The 2nd one would be the one you want.
I would want the script encrypted somehow, since it does contain
credentials in clear text. AutoIt may help with that.
Script to Fix Duplicate GUIDs.
================================================== ============================================
@echo on
FOR /F "tokens=*" %%A IN ('type "%zenworks_home%\conf\deviceguid" ^|
find /i /c "57228a9d13075b4ab0fedcd55d4b5d6c"') DO SET act=%%A
if %act% == 0 goto :nothing
zac reg -g -u administrator -p secret http://192.168.111.111
exit
:nothing
================================================== =============================================
Script to Fix Unregistered Devices
================================================== ===========================
@echo off
FOR /F "tokens=*" %%A IN ('zac zc -l ^| find /i /c "Role:
CONFIGURATION"') DO SET act=%%A
if %act% == 0 goto :zacreg
exit
:zacreg
zac reg -g -u administrator -p secret http://192.168.1.111
================================================== ============================================
On 5/27/2011 9:36 AM, anto28 wrote:
>
> Hi,
>
> We have a little problem with the Zenworks Adaptive Agent 10.3.1.34138.
> After some time the link between the server and the client is
> severed... so the computer is not registered anymore... so we can't
> deploy any software or do some remote assistance... until we manually
> re-register the Zenworks Agent.
>
> Anyone know if this is a policy issue ?
>
> or is there a registry setting that we have to change to set it to
> never unregister ?
>
> Thank you !
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
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Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.