9800 new battery doesn't work

hello
I bought a new battery for my torch, cause the old one draines very quickly. so the new battery doesn't work, it has an X and the OS doesn't load. I've reinstaled 3 times the OS so it's not this problem. also I've charged the battery 1 day, with blackberry original charger.
I've tried every step I found on forums but with nou luck
any help please..
the battery it's new, it's the same as the original one, I don't know if it's original 100% but it's the same as the one I had before.

BrownSugar13 wrote:
I have been having the exact same problem.  I replaced my battery and it still drains really quickly; 3 hours after a full charge and no use and the battery's drained.
I would also appreciate any advice.....
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior continues in Safe Mode, then you should investigate more harsh remedies...WIPE, OS Reload, OS Update, BBSAK Wipe/Reload, "Bare Bones" diagnostic reload process, etc.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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