BBM NOT WORKING! URGENT

For about 3 weeks now my bbm has been very unstable. all of a sudden at times it stops functioning, Recent updates stop coming through, messages stop coming through.. please help, it is Extremely Urgent!!

Have you done a simple reboot on your 8520? In this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
If so, what else can you tell us... such as the BBMessenger version you have installed? Scroll to Options > Applications > Add-on or Core > BlackBerry Messenger.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Similar Messages

Bbm not work in Q 10

Attn all urgent services for BBM not work msg is unable to connect to BBM no data services in my country Saudi Arabia all services provider and wifi not work from last day
Please need you're action to fixed and problem only in device Q 10
Thanks

Hello agalharbi,
Thank you for your question regarding BBM services on your BlackBerry Q10 smartphone.
Are you currently still experiencing an issue with using BBM on your BlackBerry Q10?
What happens when you try to send a message? Do you receive any error messages or a red X?
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

9300 bbm update to 7.0 not working - URGENT

All of a sudden my phone only works through wifi connection at home when before it was fine without it.
for example: cannont access app world
Error Msg: We cannot connect you to BlackBerry App World. Please ensure that your device is connected to the wireless network and try again
This was never an issue before it used to work perfect
ALSO
NEW BBM 7.0 does not open I have messages i cannot read because of this
Error Msg: Associating BBM with your BlackBerry ID
I am paying for BBM that does not work

I am sorry I think my guidelines were not correct because they are for OS7 and you have OS6.
from the home screen, incoke the universal search (the magnifying glass in the top right corner) and type in :
blackberry id
among the results, you will have one in the Options. Click on it and log in your BlackBerryID (the same as in My World).
once this is done, do a battery pull, and redo the same.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Sharepoint 2013 Server Search Not Working, URGENT!!

Hi thr,
im a current sharepoint 2013 server user and im facing a severe problem with sharepoint now, i cannot search using the search bar
And the Search Service Application keeps giving me this error, 'The search service is not able to connect to the machine that hosts the administration component. Verify that the administration component in search application ‘Search Service Application’
is in a good state and try again. '
I have tried every possible way including creating new search service application, restarting the services , everything i had already tried but its still not working and keep giving me errors
Anyone can help me? its very urgent here, thanks

Can you check out the patch status of the servers? If you've got auto-update on the servers and something for SharePoint has been downloaded and installed, it might need to be configured still. Either the PS Config (as suggested below) or the Set-up wizard
will take care of this
Additionally, the TechNet Wiki has something that might help you out
http://social.technet.microsoft.com/wiki/contents/articles/22838.sharepoint-2013-the-search-service-is-not-able-to-connect-to-the-machine-that-hosts-the-administration-component.aspx
Steven Andrews
SharePoint Business Analyst: LiveNation Entertainment
Blog: baron72.wordpress.com
Twitter: Follow @backpackerd00d
My Wiki Articles:
CodePlex Corner Series
Please remember to mark your question as "answered" if this solves (or helps) your problem.

Email service blocked and BBM not working on BB torch slide

HI.
I have real issues with my phone. First, my BBM stopped working, so I thought it was the bbm rim server because all other applications were working(whatsapp, email, facebook etch). Then I stopped receiving emails. Again, I didn't take it too seriously until I tried to send emails and a red cross appears with a message saying "service Blocked".
At this point, it is strange cause my browser works and my facebook. What really got me pissed was that my whatsapp stopped working as well, and I'm no longer on my mobile service plan, I'm using wifi at home. I was two seconds away from resetting my phone when it occured to me that it might not solve the problem.
I have looked at other possible solotions online and my phone does not have the advance system settings or the enterprise activation menu. I don't know what to do, HELP!!

Hi and Welcome to the Community!
Some clarification is needed...I cannot tell exactly if your device is a BES-enabled one or not...if it is, then stop now and seek support from your BES admins as they control, well, everything.
If you are not BES, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Then again...
misskedia wrote:
and I'm no longer on my mobile service plan, I'm using wifi at home.
If, by that, you mean that you have allowed your mobile service plan to expire, then that could explain everything. There are many services on BBs that are proprietary, and access to them requires subscription to an adequate data plan from your provider, regardless of the channel you use them through. Even if you only use WiFi as your connection pathway, you still must have an adequate data plan from your carrier in order to do many things, including email and BBM.
So if that's the case, then it explains everything...sometimes, when a data plan is allowed to expire, it takes the carrier a few days (sometimes longer) to "catch up" and shut things down that you are not paying them for.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Email and BBM not working

Hi,
My email services and Blackberry messenger are still not working, despite the fact that the disruptions of last week have apparently been fixed. However, I am able to access the internet.
On the setup menu it says that there are two email accounts, but when I click on it, it says that there are no activated accounts and there is only the option for enterprise activation. The Blackberry and 3G sign at the top of the screen are present and in capitals. I have tried pulling out the battery and rebooting. I have re-registered with the host routing table. I have also called my carrier (t-mobile), who have said it is not a problem with them.
It's been over a week now that my phone hasn't been functioning properly. Can someone please help?
Thanks

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! But, I am distressed by one thing...
s-k wrote:
I have also called my carrier (t-mobile), who have said it is not a problem with them.
For them to successfully fob you off that way is, IMHO, inexcusable. Regardless of where the root of the problem is (e.g., the RIM network or the carrier network), your carrier remains responsible for ALL of your services and support. After all, you pay them every month for your services...they are not delivering those services. Only they have the ability to seek for you any support from RIM...you have no direct channel to RIM...only via escalation from TM can you get support from RIM. It is so sad that so many CSR's at carriers are responding like this and fobbing their paying customers off. I encourage you to ring them back up and impress upon them that your service and support contract is with them...and they are responsible for providing that support and service, including escalation into RIM if necessary.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBm not working. please help

Hello
please note the other day i was chatting with my friends on bbm and suddenly all contacts disappeared from my bbm. I restarted my phone but still no use. I asked my friends to send me add request again but not receiving any requests nor i am able to send any requests. can you please help me to detect the problem and solve it.

Forgot to mention that i have rebooted the device a couple of times hoping this would solve the problem, which has not worked!

IMessage and FaceTime not working, Urgent Help please!!!

Hi guys,
Need help urgently, my iMessage and FaceTime are both not working on my Macbook Pro.
The iMessage gives giving this message "Could not sign in. Please check your network connection and try again.", while FaceTime just simply cannot login.
Please help!!!

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
           ▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
           ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
          Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

Bbm not working properly

BBM on my Z10 is not working properly. My service provider is airtel n according to them there is a problem with my handset. what should i do?

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z10 BBM not working without WIfi

So i have the latest blackberry update and i have already paid for the blackberry service. But nothing works without wifi. I paid so i can use it outside my house and it's not working at all. Can somebody please help me ? it does not even work on Mibile internet.

Well, actually you bought a used, second hand device which was very likely broken by the previous user.
This user needs to first confirm what I've already asked.
And yea, check the sim card holder, who knows.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bbm not working , EDGE is captial . PLEASE HELP

i am having this trouble since last three days! my EDGE shows in captials but bbm is not working and i cant access the app store too. airtel is the service provider, they are having no answers, they made me change sim card to a new one.
PLEASE HELP.

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should ring up your mobile service provider for formal support.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM not working?

Just bought a Blackberry Curve 8520, and I can't get BBM to work. People don't recive my pin requests and I don't get them? I can get on teh internet, acess the facebook and twitter applications. My SIM card is my orginal sim card orginally from a Sony Ericson, don't know if this would effect it?
Thanks

I doubt that your BIS is not activated...
“Please click on the ‘Kudos’ button if you really feel that you have been helped”

Bbm not working over wifi out of country. Same with email.

I am in the us and have turned off my data and mobile network and enabled wifi only. I was able to use bbm and email no problem over wifi but all of a sudden even though I'm fully connected to wifi with good signal, my bbm is not working at all and I'm. Not receiving emails. Please help!

The BlackBerry servers in Europe have been experiencing some problems over the last couple of days. That's why you've been unable to connect to any of the BlackBerry services.
Glad I could clear things up for you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Won't connect to server - hotmail and BBM not working.

Hey BB Community,
I have two problems which I think may be connected through my phone's inability to connect to the server.
- First off, my contacts can't receive my BBM messages. I can write and send them off but they aren't received.
- Secondly, my email account (hotmail) is not working on my BB. It's supposedly connected and logged in, yet I don't receive any mails on my phone, nor do contacts receive anything I send. When I try to access my email account options, a message pops up stating "Your device had a problem connecting to the server."
Everything was working fine before I had to duplicate my SIM card (it was scratched somehow) and battery.
So my question is, how do I reconnect my BB to the server?
Would appreciate the help, thanks.
- Leandra -

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should again try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HELP WITH BB CURVE 8520, BBM NOT WORKING PROPERLY

okay, so i have a bb curve 8520, and i am on o2, and have the bb bolt on £5 a month.. my bbm only lets me add some people successfully, and others, it just stays as pending, even tho whoever i have added has accepted me.. i have rang o2 and got nowhere with them.. ive sent service books again, and done register thing.. and still not working!! helpppppppp

Thank you! What number is it? is it 150 one or do they have another number??

Internet and bbm not working.

help, my internet,bbm are not working and im not receiving emails, all im able to do is text. i tried taking out the battery and then restarting it but it did not work. any help would be appreciated, thanks

Hi and Welcome to the Forums!!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your carrier.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM NOT WORKING! URGENT

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