Computer freezes while in use, then problems occure with rebooting...
Hi,
For some time now, I am facing a strange problem with my Mac. This is my second MacBook and I am a Mac user since 2008.
My latest version is a MacBook Pro 13", version mid 2012 with an optical drive, which I have purchased in May 2013. My Mac features a 512 SSD and 8 GB RAM. I am using Yosemite as the OS.
To describe the problem: At the beginning my Mac works normally. I have several applications running. Then all of a sudden single applications start to freeze. The “spinning ball” appears, as if the computer is busy processing something, telling me to wait for a second. The problem extends to other applications and also the “cmd+alt+esc” key combination for the task manager does not work anymore. Hence, I am commencing a forced shut down by holding the power button down. When now restarting the computer, it won’t boot up properly. Instead a folder with question mark appears and sometimes, but more rarely, a prohibitive sign. The booting problem remains after several additional forced shutdowns and restarting again and again. Interestingly, I have figure out a way of solving the problem temporarily: I just turn around the Mac and gently knock on the backside a few times. Now it will restart again and function normally until the problem reoccurs a few days later.
Could there be a hardware problem? Is the storage not properly connected? Could there be a lose contact of some sort?
Many Thanks!
The symptoms you describe indicate that the internal HDD or the internal SATA connection is faulty.
Boot into the recovery partition and select Disk Utility from the 4 option menu.
Run Disk Utility First Aid>, Verify and Repair.
If unsuccessful, the HDD must be replaced. If successful, the internal SATA should be replaced.
Ciao.
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Process: com.apple.WebKit.WebContent [2126]
Path: /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 9537 (9537.75.14)
Build Info: WebKit2-7537075014000000~5
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [627]
User ID: 501
Date/Time: 2014-09-27 18:10:58.109 +0800
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: BA5C112E-345B-0E2E-6183-690BDFE4B514
Sleep/Wake UUID: D1E217A1-0F29-4B79-99C2-C0EAC2AFBF58
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000000f4
VM Regions Near 0xf4:
-->
__TEXT 000000010bb45000-000000010bb46000 [ 4K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Application Specific Information:
Bundle controller class:
BrowserBundleController
Process Model:
Multiple Web Processes
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.WebKit2 0x000000010c127316 ***::HashTable<WebCore::ScrollableArea*, WebCore::ScrollableArea*, ***::IdentityExtractor, ***::PtrHash<WebCore::ScrollableArea*>, ***::HashTraits<WebCore::ScrollableArea*>, ***::HashTraits<WebCore::ScrollableArea*> >::begin() const + 4
1 com.apple.WebKit2 0x000000010c0d5b07 WebKit::WebPage::recomputeShortCircuitHorizontalWheelEventsState() + 217
2 com.apple.WebKit2 0x000000010c0d59be WebKit::WebFrameLoaderClient::dispatchDidLayout() + 58
3 com.apple.WebCore 0x000000010edaa3f7 WebCore::FrameView::performPostLayoutTasks() + 311
4 com.apple.WebCore 0x000000010ed934e0 WebCore::FrameView::layout(bool) + 2624
5 com.apple.WebCore 0x000000010eda5be7 WebCore::FrameView::visibleContentsResized() + 135
6 com.apple.WebCore 0x000000010ed94676 WebCore::ScrollView::updateScrollbars(WebCore::IntSize const&) + 1862
7 com.apple.WebCore 0x000000010eda5b48 WebCore::ScrollView::setContentsSize(WebCore::IntSize const&) + 104
8 com.apple.WebCore 0x000000010ed40803 WebCore::FrameView::setContentsSize(WebCore::IntSize const&) + 67
9 com.apple.WebCore 0x000000010eda57a5 WebCore::FrameView::adjustViewSize() + 165
10 com.apple.WebCore 0x000000010ed932a5 WebCore::FrameView::layout(bool) + 2053
11 com.apple.WebCore 0x000000010f304917 WebCore::Document::updateLayoutIgnorePendingStylesheets(WebCore::Document::RunP ostLayoutTasks) + 119
12 com.apple.WebCore 0x000000010f0fb24d WebCore::Element::focus(bool, WebCore::FocusDirection) + 77
13 com.apple.WebCore 0x000000010f159f29 WebCore::jsElementPrototypeFunctionFocus(JSC::ExecState*) + 121
14 ??? 0x00005aca41a01045 0 + 99824730902597
15 com.apple.JavaScriptCore 0x000000010e66f433 JSC::Interpreter::executeCall(JSC::ExecState*, JSC::JSObject*, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 595
16 com.apple.JavaScriptCore 0x000000010e66f1d5 JSC::call(JSC::ExecState*, JSC::JSValue, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 69
17 com.apple.WebCore 0x000000010eeff46a WebCore::JSMainThreadExecState::call(JSC::ExecState*, JSC::JSValue, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 154
18 com.apple.WebCore 0x000000010eefc1bc WebCore::JSEventListener::handleEvent(WebCore::ScriptExecutionContext*, WebCore::Event*) + 892
19 com.apple.WebCore 0x000000010eefbd69 WebCore::EventTarget::fireEventListeners(WebCore::Event*, WebCore::EventTargetData*, ***::Vector<WebCore::RegisteredEventListener, 1ul, ***::CrashOnOverflow>&) + 633
20 com.apple.WebCore 0x000000010ed3df47 WebCore::EventTarget::fireEventListeners(WebCore::Event*) + 359
21 com.apple.WebCore 0x000000010edd7680 WebCore::DOMWindow::dispatchEvent(***::PassRefPtr<WebCore::Event>, ***::PassRefPtr<WebCore::EventTarget>) + 160
22 com.apple.WebCore 0x000000010edf5522 WebCore::DOMWindow::dispatchLoadEvent() + 386
23 com.apple.WebCore 0x000000010ed91c1d WebCore::Document::implicitClose() + 333
24 com.apple.WebCore 0x000000010ed91587 WebCore::FrameLoader::checkCompleted() + 311
25 com.apple.WebCore 0x000000010ee35a01 WebCore::CachedResourceLoader::loadDone(WebCore::CachedResource*) + 65
26 com.apple.WebCore 0x000000010ee35982 WebCore::SubresourceLoader::notifyDone() + 82
27 com.apple.WebCore 0x000000010ee34e4f WebCore::SubresourceLoader::didFinishLoading(double) + 175
28 com.apple.WebKit2 0x000000010c0e4fa5 WebKit::WebResourceLoader::didReceiveWebResourceLoaderMessage(CoreIPC::Connecti on*, CoreIPC::MessageDecoder&) + 541
29 com.apple.WebKit2 0x000000010c0e47e4 WebKit::NetworkProcessConnection::didReceiveMessage(CoreIPC::Connection*, CoreIPC::MessageDecoder&) + 138
30 com.apple.WebKit2 0x000000010c0c04d9 CoreIPC::Connection::dispatchMessage(***::PassOwnPtr<CoreIPC::MessageDecoder>) + 101
31 com.apple.WebKit2 0x000000010c0c0402 CoreIPC::Connection::dispatchOneMessage() + 106
32 com.apple.WebCore 0x000000010ed05a1d WebCore::RunLoop::performWork() + 557
33 com.apple.WebCore 0x000000010ed057d2 WebCore::RunLoop::performWork(void*) + 34
34 com.apple.CoreFoundation 0x000000010c7765b1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
35 com.apple.CoreFoundation 0x000000010c767c62 __CFRunLoopDoSources0 + 242
36 com.apple.CoreFoundation 0x000000010c7673ef __CFRunLoopRun + 831
37 com.apple.CoreFoundation 0x000000010c766e75 CFRunLoopRunSpecific + 309
38 com.apple.HIToolbox 0x0000000113c86a0d RunCurrentEventLoopInMode + 226
39 com.apple.HIToolbox 0x0000000113c867b7 ReceiveNextEventCommon + 479
40 com.apple.HIToolbox 0x0000000113c865bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
41 com.apple.AppKit 0x00000001110bf24e _DPSNextEvent + 1434
42 com.apple.AppKit 0x00000001110be89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
43 com.apple.AppKit 0x00000001110b299c -[NSApplication run] + 553
44 com.apple.AppKit 0x000000011109d783 NSApplicationMain + 940
45 com.apple.XPCService 0x00000001164fbc0f _xpc_main + 385
46 libxpc.dylib 0x000000010da63bde xpc_main + 399
47 com.apple.WebKit.WebContent 0x000000010bb45ba0 0x10bb45000 + 2976
48 libdyld.dylib 0x000000010d7595fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x000000010d8f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010da07f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010da0afb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x000000010d8f1662 kevent64 + 10
1 libdispatch.dylib 0x000000010d722421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x000000010d722136 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x000000010d8f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010da07f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010da0afb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x000000010d8f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010da07f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010da0afb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x000000010d8f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010da07f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010da0afb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x000000010d8eca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010d8ebd18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010c767f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010c767539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010c766e75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x000000011125f05e _NSEventThread + 144
6 libsystem_pthread.dylib 0x000000010da06899 _pthread_body + 138
7 libsystem_pthread.dylib 0x000000010da0672a _pthread_start + 137
8 libsystem_pthread.dylib 0x000000010da0afc9 thread_start + 13
Thread 7:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x000000010d8eca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010d8ebd18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010c767f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010c767539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010c766e75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x000000010bbbbff7 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x000000010bbbbdfb __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x000000010da06899 _pthread_body + 138
8 libsystem_pthread.dylib 0x000000010da0672a _pthread_start + 137
9 libsystem_pthread.dylib 0x000000010da0afc9 thread_start + 13
Thread 8:: WebCore: Scrolling
0 libsystem_kernel.dylib 0x000000010d8eca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010d8ebd18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010c767f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010c767539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010c766e75 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x000000010c81c811 CFRunLoopRun + 97
6 com.apple.WebCore 0x000000010edb23b4 WebCore::ScrollingThread::initializeRunLoop() + 244
7 com.apple.JavaScriptCore 0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x000000010da06899 _pthread_body + 138
9 libsystem_pthread.dylib 0x000000010da0672a _pthread_start + 137
10 libsystem_pthread.dylib 0x000000010da0afc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x000000010d8f0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010da07f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010da0afb9 start_wqthread + 13
Thread 10:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x000000010d8f0716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x000000010da08c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010e60a106 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x000000010e609c25 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x000000010da06899 _pthread_body + 138
6 libsystem_pthread.dylib 0x000000010da0672a _pthread_start + 137
7 libsystem_pthread.dylib 0x000000010da0afc9 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x000000010d8f0716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x000000010da08c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010e60a727 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010e60a5b8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x000000010da06899 _pthread_body + 138
6 libsystem_pthread.dylib 0x000000010da0672a _pthread_start + 137
7 libsystem_pthread.dylib 0x000000010da0afc9 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x000000010d8f0716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x000000010da08c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010e60a727 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010e60a5b8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x000000010da06899 _pthread_body + 138
6 libsystem_pthread.dylib 0x000000010da0672a _pthread_start + 137
7 libsystem_pthread.dylib 0x000000010da0afc9 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x000000010d8f0716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x000000010da08c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010e60a727 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010e60a5b8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x000000010da06899 _pthread_body + 138
6 libsystem_pthread.dylib 0x000000010da0672a _pthread_start + 137
7 libsystem_pthread.dylib 0x000000010da0afc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000119a63c00 rbx: 0x0000000119a31800 rcx: 0x0000000119c48e01 rdx: 0x00007fff540b88a0
rdi: 0x00000000000000ec rsi: 0x00007fff540b88a8 rbp: 0x00007fff540b8870 rsp: 0x00007fff540b8870
r8: 0x00000000ffffffff r9: 0x0000000000000001 r10: 0x00007f8a2a0401e0 r11: 0x000000011fbf2b80
r12: 0x00000000000000ec r13: 0x0000000119a63c00 r14: 0x0000000119a25b98 r15: 0x0000000119a368c0
rip: 0x000000010c127316 rfl: 0x0000000000010202 cr2: 0x00000000000000f4
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10bb45000 - 0x10bb45ff4 com.apple.WebKit.WebContent (9537 - 9537.75.14) <B6BACFDC-3742-3AD9-AE7F-2DA7D2025DD7> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
0x10bb4b000 - 0x10bb4bfff WebProcessShim.dylib (7537.75.14) <23FFFAB0-3D72-3AB2-8D65-4FA8C51DB460> /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcessShim.dylib
0x10bb55000 - 0x10be55ff7 com.apple.Foundation (6.9 - 1056.16) <24349208-3603-3F5D-95CC-B379616FBEF8> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10c094000 - 0x10c285ff3 com.apple.WebKit2 (9537 - 9537.75.14) <E9508FAA-EF68-343F-8EA5-981080CBD11E> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x10c46b000 - 0x10c618f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x10c63e000 - 0x10c690fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x10c6ec000 - 0x10c6edff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
0x10c6f7000 - 0x10c8dcfff com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x10ca52000 - 0x10ca94ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x10caaf000 - 0x10cab0ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x10cab6000 - 0x10cc6effb libicucore.A.dylib (511.32) <A7CE7DAD-D3AD-36A2-BE4F-25C5F21FADBB> /usr/lib/libicucore.A.dylib
0x10cd14000 - 0x10cdfbff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x10ce37000 - 0x10ce48ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x10ce53000 - 0x10cfeeff8 com.apple.CFNetwork (673.3 - 673.3) <4375B7CB-34B6-3A26-99AC-2D2404AD9C9B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
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0x11e56a000 - 0x11e574ff7 libcsfde.dylib (380) <A5CF6F85-0537-399F-968B-1536B1235E65> /usr/lib/libcsfde.dylib
0x11e57f000 - 0x11e5c4fff libcurl.4.dylib (78.92.2) <FE790105-B56B-3972-96F4-E133764FF735> /usr/lib/libcurl.4.dylib
0x11e5d4000 - 0x11e605fff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.fr1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" '/S*/*/Ca*/*xpc* >&- ||echo No' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors XPC\ cache );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 50 32 52;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Internet goes stale after computer goes to sleep and then needs to be rebooted to function properly
I mac with retina 5k display
internet goes stale after computer goes to sleep and then needs to be rebooted to get it working again
10.10.1 osPlease read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
Ipad 2 Safari "A problem occurred with this webpage so it was reloaded"
I have an Ipad 2, running IOS 8.1.3
Lately when I use Safari, almost every webpage I open keeps having the same problem. It suddenly blanks out and starts reloading. A message appears across the top of the browser screen that says "A problem occurred with this webpage so it was reloaded."
This happens CONSTANTLY no matter what the web page is...
Yahoo.
Youtube.
My favorite Message Board...
etc.
Sometimes it happens 4 to 5 times in a row, making it impossible to even read one sentence or scroll down on the page. Browsing the web on my Ipad has become EXTREMELY annoying because of this (which is one of the primary reasons I even own an Ipad.)
Is there a setting somewhere to fix this? How about an update? Any help would be greatly appreciated, as lately I feel like throwing this thing in the garbage every time I try to surf.I have seen that message but only rarely. I'm not sure what causes it.
You can send feedback to Apple at http://www.apple.com/feedback/ipad.html -
Safari keeps crashing every time I try to open a link from a different application, i.e. Mail. The trouble report says that some problem occurs with libcooliris.dylib plug-in. Can any one help?
Thanks!Dear Linc,
Thank you for the advice, John Blanchard1 and Linc Davis
As suggested in your reference thread I removed "/Library/Printers/hp/PDEs/hpPostScriptPDE.plugin" and the problem has been resolved.
I am guessing the the plug-in for the hp printers got corrupted and effected every thing, or became unsuitable when I installed an Apple update. I would be most grateful if you can confirm how the problem was coursed so I can understand and learn from this experiance.
Ash -
Downloading and installing the iOS5.0.1 Following problems occured: with my iPhone 4s: Phone calls are dropping out in UAE, how to solve the problem?
You're not speaking to Apple on in this forum, nor will someone from Apple see this post. We are just users like you and I.
Have you tried to restore or reset your phone?
Or contact your carrier in re: to your sim card -
Why does my entire computer freeze while opening or using After Effects or Premiere Pro CS5?
Just built a computer to meet all requirements for Adobe, Autodesk 3ds Max, and UDK, for school.
Specs;
Motherboard - ASRock X79 Extreme 4-M, Socket 2011 - Micro ATX - 4 DDR3 1600/1333/1066/800 - 3 PCI-E 3.0 x 16 - 7.1 CH HD Audio - PCIE GLAN - 3 SATA3 - eSATA3 - 4 SATA2 - 4 USB 3.0 - 10 USB 2.0
Processor - Intel Core i7 Processor - i7-3820 LGA 2011
Processor fan - Intel Thermal Solution RTS2011 AC
RAM - Ballistix by Crucial - 2x 8GB Tactical PC3 - 12800 CL8 1.5 VW/XMP = 16GB RAM
SSD - Crucial M4 SSD 128GB - Comptatibility with 6Gb/s & backward compatible with SATA 3Gb/s
HDD - Seagate Barracuda 1TB - 7200 RPM up to 32mb cache
Power Supply - Cooler Master Extreme Power Plus 700W
Graphics Card - EVGA - NVIDIA GeForce GTX480 - DirectX11 - CUDA - OpenCL Support - PhysX Technology - OpenGL 4.1 (so says the box it came in; but if I'm not mistaken I think the command prompt had shown OpenGL 3 or 3.2)
Disc Driver - LG DVD/CD RW... It is an OEM, Windows claims it is updated.
I use an external component - USB Microsoft Wireless Mouse & Keyboard 2000.
I have, as far as software goes...
Windows 7 64-bit SP1
Adobe Creative Suite 5, student version or what have you.
- I do have several plugins installed as well for After Effects only.
Autodesk 3ds Max 2012
-I have several maxscripts as well as a couple plugins for 3ds Max.
UDK 2-2012 & 3-2012
NVIDIA PhysX Lab 1.1
NVIDIA Texture Tools 2
NVIDIA plugin for Photoshop
xNormal
ConTEXT
UnCodeX
Quicktime
AVG Free
Malwarebytes
7-Zip
Java
Sculptris
As for anything else giving me issues I haven't noticed anything besides a previous Graphics Card wasn't supported very well at all with 3ds Max, it would freeze while using the material editor which was fixed with replacing a GTX550 ti with a more compatible GTX480. Thought maybe the upgrade would also solve the fact that almost everytime I go to start up and/or use After Effects or Premiere Pro CS5 my whole system freezes. Whether or not I'm doing anything, it occasionally happened during "Scrubbing" the timeline, but also during the splash load up screen. Would take the time to wait for several minutes but nothing would change. Hard reboot was needed. After countless hours of searching online I stumbled upon what is called an "Unlock" for Premiere Pro/After Effects to allow accelerated GPU and CUDA cores. Simple procedure, seems as if things go faster... When it is working. But still, I encounter freezes on my entire system. It isn't a crash back to Windows or anytihng. Just a complete freeze on the entire system. I have not extensively used other Adobe programs besides Photoshop quite briefly just so I could open menus and force a freeze within 5 minutes and noticed nothing wrong. Which in AE & PP just running through any of the menu windows can quickly cause a sudden freeze.
note* I have alternated shutting off and turning on OpenGL as well as multiprocessing. Doesn't matter, it really doesn't seem to change much of anything.
Alas, I am absolutely sure, after checking and re-checking 80+ hours over the past 2 weeks that yes, everything is updated as far as each individual program, software or hardware will allow me to update them. I have reinstalled Windows as well as each program up to 3 times, and 1 system (restore?) I had Windows dump everything, started from scratch, backed up nothing. To reinstall everything from scratch, while not installed several "Utilities" or software components from stuff like the Motherboard and its XFAST USB/LAN or whatever, thinking maybe it was cluttering up anything.
Please, if anyone has any ideas upon this and could give me advice, whether you notice any other incompatibilities or anything. Any and all advice would be greatly appreciated. Thank you.
note* I do not have a wired Keyboard or mouse to disable the USB plugin and attempt that route.. at least not yet, its on my list of things to do. Also, I did run Memtest86+ during a boot and it claims that everything there had passed 100%. I am not "overclocking" anything either. I just wanted something I could work smoothly on, that would have decent rendering capabilities. I used to use my girls' laptop which was an HP with 3GB RAM and never experienced crashes or freezes and I could use AE, PPro, 3ds Max with some lag but not any issues. Rendering took forever on it, but I usually avoided that 'cuz it would start heating up pretty fierce. Saved my rendering for school computers where I could. But either way, now I have this expensive piece and it is getting frustrating that I cannot work on it.
note* Also, incase it does help, I have Windows as well as any major components installed onto the C: drive (aka SSD for my system) while all my secondary software, such as Adobe, Autodesk, etc. are all installed directly to my D: drive (or HDD) And everything is set up to go through Windows Firewall as well.Thanks all. I have just tried a few things, installing them onto the C drive as you all specified as not being one of them. I can understand it, but at the same time i have a classmate who has their software on a seperate drive and it runs smoothe. I'm on my second GPU in 2 weeks, unless I have terrible luck it seems doubtful being that I can run games and a majority of the software no problem. Through further testing around with a corded mouse and keyboard I've noticed the following...
The computer freezes entirely only when I'm performing a "scrubbing" action or using a mouse. Left clicking, scrolling, or moving it around. Otherwise if I do not use the mouse and I make all my actions, such as "scrubbing" in AE via "Page Up & Down" keys, there's no freeze and it preloads the preview no problem.
"Scrubbing" does not load a preview (the green bar doesn't load at all while scrubbing). But, also noticed no matter how smoothe everything is running in 3ds Max as well as PPro, once I start performing a "scrubbing" action with whatever timeline I use, it will definately freeze my whole computer, Windows and all. Hard reboot is neeed.
With having gone through 2 GPU's, done a full memtest via Windows 7 and Memtest86+, there seems to be no issue with my memory or GPU. Like I said, I've run UDK without an issue. Whether the editor or game. The USB doesn't seem like it's the cause, I've used both wireless as well as wired keyboards/mouse. Still freezes, but now only when using a mouse to "Scrub".
Is it possible my motherboard could be incompatible somewhere? I mean, really.. everything is brand new but 2 weeks of troubleshooting.
And I do plan on trying to run my software off the C drive, I just wanted to make sure it wasn't something else, like I said, I've seen and used a computer where it all runs off the D drive and it runs perfectly, actually better on his computer than off the C drive at my schools. So if it is an issue would it lie within the fact that I'm using an Nvidia GPU? Considering my classmate is using a AMD/ATI Radeon or something like that.
Again, to those who replied, your shared knowledge is greatly appreciated, thank you. -
Computer freezes while using itunes
I have a eMac running 10.4.8 and the latest version of itunes [ I also use a wireless card with airport express ]. When I try to do antthing else with itunes running my computer frezzes up and the only way to fix it is to restart. Spent yesterday on the phone with Apple care and they had me empty my catch and order a memory chip that they said should help run faster. Ant other advice?
I'm having the same problem using 10.3 and the latest iPod update. I get a message that I have to reboot every time, but then when it starts up, everything freezes. And, I can't upload new songs into the iPod.
-
Running Windows 7 *64, just updated Backberry Desktop Software to 7.1
Computer sees the Storm 9530, Device Manager sees it, I can't get into the folders through My Computer, or when running Desktop Software I go to click on Music then itunes and I get this prompt
-"A problem occured while attempting to connect to Blackberry device" prompt.
I'm just trying to add music from my only computer to my phone.
Iv'e follwed the Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone!
On the step "ii. Under Universal Serial Bus Controllers, verify that the BlackBerry smartphone is found."
it is an Unkown Device with an exlamation
I Continue along the steps until I arive at "ix. Double-click on RimUsbNT.inf, click OK, and then click Next."
Once I hit OK I get Prompt"the folder you specified doesn't contain a compatible software driver for your device"
I'm at loss for ideas..
Thanks in advance for your help.
Solved!
Go to Solution.Hello Dark0prince and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you're having an issue connecting your BlackBerry® Storm™ 9530 smartphone to the BlackBerry® Desktop Software.
Download your device software from your mobile carrier (click here) and install it to your computer. This will update the drivers for your device.
If you have already installed the software and the drivers and the issue persists then it would be advised you contact your mobile network provider and ask for a ticket to be opened with RIM support to investigate this matter further.
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!
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