HERE WE GO AGAIN - BROADBAND IN SHETLAND AT A CRAW...

One wonders how many blasted times this has to happen before something gets done to rectify our appalling broadband service in Shetland once and for all?
Heres my latest BT speedtest result
FAQ
This Test comprises of Best Effort Test: -provides background information.
Download Speed
130 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 130 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
As you can see its a desultory 130kbps
Heres my router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
10 days, 9:39:21
Downstream
2,368 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.0 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
10102968 / 38
CRC Errors (Down/Up)
5399 / N/A
HEC Errors (Down/Up)
N/A / 25
Error Seconds (Local)
2836

Further BT speedtest result:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
651 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 651 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps

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My daughter forgot her password and now her ipod touch is disabled. When I connect it to itunes it does not come up on the screen as a device. What can I do to get her itouch working again?

My daughter forget her password and now her ipod touch is disabled. Red message says to connect to itunes. When I do connect to itunes, the device is not recognized and then a message comes on the screen that says it is locked and to enter the password to access it. I cannot access the password and since itunes does not recognize the device, it does not come up on the list on the left, i cannot reset it. What do I need to do so she can use her ipod touch again? Thanks

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Linkification (any version) does not work with FF9.0.1. Here we go again! Same old problem. Why don't you guys develop a permanent fix??!!! Don

Here we go again. Same old problem with FF updates. FF9.x.x will not allow clickable internet links. They are dead when typed. ALL IE versions have clickable links BUILT IN! Why can't you do it??? Don't blame it on "third party add on incompatiblity." It's not their fault. It is YOUR fault for not including it. Do not blame users either.
xpi files are not compatible with FF9.x.x even when dragged on to it

'''''Linkification''''' was not developed by Mozilla.
*The third party developer appears to have abandoned the Add-on (no longer updates it).
*The last update available on the Mozilla Firefox Add-ons site ( https://addons.mozilla.org/en-US/firefox/addon/linkification/ ) was made compatible only through Firefox 3.6.x
*The developer posted version 1.3.9 on his/her own site which was made compatible through Firefox 4
*'''''Read the comments section on the Add-ons page for suggestions.'''''
**I would NOT download from another site as you do not know what you might be getting.
**You can install the following and force compatibility in Add-ons > Extensions
***https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/?src=ss
**Under "Reviews", click "See all ###user reviews". The suggestion ''by marwn098 on November 11, 2011'' is the only one that I would recommend.
***Link to that suggestion --> https://addons.mozilla.org/en-US/firefox/addon/linkification/reviews/321220/
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*'''''Adobe Shockwave for Director Netscape plug-in''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Well here we go again with the Usage

I've had problems in the past with the meter saying my son and I were using 90gb a month. I finally got the matter resolved with the help of Sean via here and the overpayments were refunded and things settled back down again. That was last year.
I've had odd spikes from time to time but its been fine, in fact we have (according to the meter) been using on average about 25gb a month (I'm on a 40gb usage limit). So I stopped checking religiously every day - after all, it was back to where it should be given we dont stream movies, watch iplayer, all the things we are told just simply EAT the usage.
Then last month I received an email to say we had gone over 28GB!! The remainder of the month I was checking daily, we scrapped in with less than 2GB left by 31/10.
So now I am back to checking the figures every morning and guess what... I don't believe them again.
0.66        1/11/14
1.57        2/11/14
5.24        3/11/14
I've used over 5GB in 3 days? And more to the point I used 3.67gb yesterday??I am so not a happy bunny today.

Hi adam_ant16
I am sorry you are having trouble with your broadband, would you be willing to give the Mod team a chance to fix this first? I'll be happy to get involved and make sure we get everything sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Well here we go again another month same problem

Im really annoyed about this now it is every month since march the same problem.
Had the issue at begin of sept got engineer to come out 16th sept to fix the issue he tested everything in the house and there was no problems. He went to the exchange and reset stuff there telling me to give it to the 3rd October to settle down. So it settled at max achievable speed 2000kbps and my ip profile was 2000 kbps but my ip profile went down to 1750 on the 28th of sept.
Well today yip you guessed it my max speed is 500kbps and my ip profile is now 500kbps.
Im so fed up now as i will again have to wait for them to sort it out and then it will be ok for a couple of weeks with the max speed and ip profile going down till im back at 500kbps on each.
There has got to be something causing this, the quiet line test is clear, my hub is wired direct to the wall socket that has an inbuilt filter in it.
the noise level has gone to 13.3
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:52:15
Downstream:
1.906 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 18.0 dB
Line attenuation (Down/Up):
57.2 dB / 31.5 dB
Output power (Down/Up):
17.2 dBm / 11.9 dBm
FEC Events (Down/Up):
40957 / 11
CRC Events (Down/Up):
719 / 15
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
4752 / 3
Error Seconds (Local/Remote):
97 / 5
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
442 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 442 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :1952 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.

Hi adam_ant16
I am sorry you are having trouble with your broadband, would you be willing to give the Mod team a chance to fix this first? I'll be happy to get involved and make sure we get everything sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Here we go again! MEGA slow speeds during peak hou...

Hi folks,
I have noticed that during PEAK hours, my XBox Live sessions lag like a [insert expletive here]!
WHY, oh why do BT insist on throttling, nay, strangling their network to the point where it is totally unusable for anything more than basic browsing or sending/receiving emails?!?
I work reasonably long hours and only get two days off per week, so when I have free time, I'd like to game in a relatively lag-free environment, but right now, this isn't happening! Just tonight, in a game of MW2, I was experiencing such bad lag that shot registration was all but extinct!
I know that BT throttle P2P, but I don't use it and wonder why http and other protocols are being throttled as well!
A speedtest.net result:
And one from BT's own speedtester:
Come on, BT! This is NOT the service that I'm paying for and if it continues this way, I'm out of here when my contract ends!

Rottie wrote:
borley wrote:
Totaly agree with you mine has dropped more than 50% , you say your out of here soon as the contract ends i`m sure BT are breaking their contract so i`m sure you have rights to finish it early. BBC Watchdog here we come lol
Hi there,
Thanks for your reply.
As I understand it, BT are only in breach if the speed falls below the "acceptable speed" threshold in your profile, which in my case, is 12000kbps. Even then, I'm almost certain that BT would offer the *cough* "solution" of changing you from FTTC to ADSL.
Personally speaking, I think the issue lies with contention in the network, either locally or at a centralised point. Unfortunately, the only solution for this (other than throttling speeds to the point of being unusable) is to buy in more bandwidth from BT Wholesale, but that of course, would cut too deeply into BT's profits and in turn see us all paying more for next years' service.
What is the purpose in selling/supplying FTTC when the network infrastructure is clearly unable to meet demand? Using marketing ploys to create this artificial/false perception of what FTTC is, a "superfast fibre service" (partial fibre) then once bought by the consumer only to be told that there are restrictions to be applied is merely lying. Even though there is a FUP many of the constraints once the contract is agreed to, are hidden from the customer. Then again this is the case with most companies.

Here we go again...restore and upgrade

hi. checked all over here and did everything...in a nutshell...
bought new 32g ipt...gave 16g to my daugher, who is on my macbookpro under her own account, but same itunes account, machine is authorized.
i purchased the jan software upgrade on my imac. i copied the ''mobile application'' file to her laptop.
i plugged in the 16 gig with the upgrade to her library and did a restore. all went well except no upgrade apps.
i have not plugged in my new 32 but am concerned it may not have the new apps either.
so am i stuck paying THREE times now for the apps??
any new answers out there??
thanks everybody/anybody!

before you buy it again, and assuming you have moved the authorization key and you are using the same iTunes account to sync the apps that you used when you originally bought the apps, try downloading and installing 1.1.4 one more time, then go into iTunes, go to the Store menu and Deauthorize this computer then Authorize it, again using the Apple ID and password for the account that was used when originally purchased, then resync.
It that does not work, go to iTunes Store support and relate your problem to them.

Here we go again...cannot update 10.0.0.1 via GPO

Per usual, I'm trying to deploy some of the patches released via the Adobe Gods and once again, things aren't working.
I'm a bit behind in updates just becasue of these issues. Everytime I try and update, I run into brick walls and it's always such a hassle I avoid it as much as possible anymore.
My new struggle is updating our existing clients from 10.0.0.1 to 10.0.0.3. I've downloaded both incremental patches (AcrobatSecUpd1002.msp & AcrobatSecUpd1003.msp) but get errors right away. When I try to apply the patch to our existing install I get the error message:
"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."
These are the commands I'm using:
"msiexe c /a AcroRead.msi /p AcrobatSecUpd1002.msp"
"msiexe c /a AdbeRdr1000_en_US.msi /p AcrobatSecUpd1002.msp"
I tried both AcroRead.msi & AdbeRdr1000_en_US.msi just in case something changed when I applied the AdbeRdrUpd1001_Tier1.msp update a while ago.
So again I'm flustered and confused and don't know where to go from here. I just wish this would be easier and not be such a headache every time I need to push updates down to the clients via GPO.
Would having a program like installshield or Wise or some other similar program help with stuff like this? If so then I'm going to definately start pushing my boss to approve the purchase of it!!!
Heeeeeeeeeeelp!!!

Ah, okay. We got an email here at work saying that 10.0.0.1 and 10.0.0.2 were vulnerable and to update to 10.0.03. So I went to the FTP site to see what was availiable and saw those updates. I didn't realize it was only for the other versions. My bad. Thanks for clerifying!
EDIT: Geez...I need to figure out what email is connected to what username and delete one of these things before I drive myself batty!
Message was edited by: ned4spd8874 (aka RevDrChris)

Here we go again guys!!

After a couple of weeks without problems on BT/Yahoo mail just tried to send an email and got the dreaded password not recognised message. On going over to webmail and logging in this is the result:
We’re sorry, but BT Yahoo Mail can't load due to a temporary error. You can try again shortly or visit our help pages for ways to troubleshoot the issue.
I wonder how long this will last?
Mistakes and embarrasing goofs in e-mails are only discovered when you've sent them!
Solved!
Go to Solution.

Same problem as before. Unable to connect connect to BT Yahoo email swrvers. I called BT technical support and was told me there is yet another BT Yahoo "outage" that may take 24 hours to resolve. However, the BT Broadband Service Status Line is reporting "we currently have no problem with email," which is untrue.
I asked how much longer it would take to migrate my email account from BT Yahoo to BT Mail, and the answer was "you are in the next batch ... within three months."

Here we go again - problems with sync files to CC

Again I having trouble sync (uploading) files to CC.
I get an error message saying that a file (every file) can not be synced - this is folloowed by an absolute nonsense error message - can't upload look at your file - really anoying!
Is this the same problem as when the whole CC went down this spring and we all got stuck for months without this CC access?
Does anyone know an effective way to escalate/report this error.
Error
CC sync does not work
You only get a nonsense error message
You're pretty much stuck ... again !

Hi Søren,
Does turning sync off and back on again make any difference? Can you post a screen shot of the error?
Could you also upload the most recently copy of this log file to Creative Cloud, set the file as public, available for download, and post the link here?
Mac:
\Users\\Library\Application Support\CloudSync\acloud-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: the Users Library user folder is hidden on starting with 10.7 or later
see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Windows:
The log file can be found here:
C:\Users\\AppData\Roaming\CloudSync\CloudSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Thanks,
-Dave

Here we go again. My internet is dropping out and ...

I'm disabled seriously disabled my internet is actually my life.
Three four weeks ago I had a phone call about going onto the new sytem, I was told it would cost no more then £2 a month and would be a massive difference to me. I said is that the total cost and they said nope you also have to pay £60 for an egnieer to come oiut and £30 for the modem.
I said at this time I just cannot afford this and the lady said oh come on your can afford that have you thought of cutting back on something, and I said I cannot live now and we are already cutting back, she then asked can you not get others to give you some money.
I ended up putting the phone down on this lady I know these people are on commission but this was getting ridiculous .
Since this phone call all I have had is my broadband dropping out four or five times a day and it obviously done to try and get me to change.
Now then I get £96 a week in ESA benefits to live on and pay my way the Internet to me is a luxury item one I'm struggling to pay for, the phone lines is expensive and the Internet is paid for by me cutting back on other things I cannot afford to pay more especially not an extra £90 and I dislike people trying to sell me something and telling me I should cut back.
Leave my Internet alone I've had my son replace all the lines and I've had a new filter, but your chap working on the phone lines three weeks go means my phone lines is now really noisy again. I cannot afford the new Internet system it to much for me ton pay for.
I've been with BT all my life actually all my life, and at sixty two now I do not want to change but if you force me to go I will.

I appreciate you may not be able to do some of the requests but maybe you can get some help from your son but in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My second ipod (here we go again)

Well I didn't think I would ever do it, but I bought another ipod. I posted on here several times about trouble with my first one not being recognized by windows (usb device not recognized) Finally took it to an apple store in Cincy (80 miles away). They said the port on the bottom of was broken, and for $120 they could send it out and have it fixed. Or I could turn it in to be recycled and get a whopping 10% off a new one. So what the heck, why pay that much to get it fixed, when I could just get a new one. So I bought a new U2 edition, worked great for a month, then it crashed. The screen said I need to restore it, so I tried, all I got was an eror message saying... "There was a problem downloading the ipod software for the ipod. The requested resource was not found." So I called tech support and talked to them for over 2 hours with no luck. I kept saying that it seems to be a problem on their end if the software is not available to download, but they had me try everything from making a new windows account to dancing around it chanting in some native language that I didn't even understand, and of course never got anywhere. So, I drove back to the apple store (80 miles) (total miles now 320). The guy restored it in 5 minutes and I was out of there. Great. Then 5 hours later it crashes again, same thing when I try to restore, ..."There was a problem downloading the ipod software for the ipod. The requested resource was not found." So what should I do drive another 160 miles round trip to get it restored again? Waste another 2 hours on the phone? Or go and get my money back and give up?

You could exchange it.
Before you do try a couple of things. 1st, check the settings on your firewall to be sure you aren't being blocked. 2nd, delete the iPod Photo Cache on your computer. 3rd, if that doesn't work, reformat your iPod in Windows (FAT32, not a quick format) then try to Restore in iTunes.
Also, be sure the Temp directory on your computer is empty and finally, try this: http://docs.info.apple.com/article.html?artnum=304309

Here we go again, problems with Email STILL/AGAIN.

Now not only am I still having the same problem of the iPhone saving my deleted email, the iPhone is now deleting my email accounts ON ITS OWN. I went to bed last night with two distinct pop accounts and woke up with only one. I just can't believe this. How is this possible? Anyone else having difficulty in these areas? I would really appreciate some input. Thanks in advance.

Hi Søren,
Does turning sync off and back on again make any difference? Can you post a screen shot of the error?
Could you also upload the most recently copy of this log file to Creative Cloud, set the file as public, available for download, and post the link here?
Mac:
\Users\\Library\Application Support\CloudSync\acloud-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: the Users Library user folder is hidden on starting with 10.7 or later
see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Windows:
The log file can be found here:
C:\Users\\AppData\Roaming\CloudSync\CloudSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Thanks,
-Dave

Here we go again V04 error

Oh well is was good for a few days. The line appeared to be fixed but I'm getting the error again. The kids where enjoying the new film The mask and poof it was gone. I've reset and done all the necessaries but nothing. Looks like I'm never getting bt vision.
Solved!
Go to Solution.

i think this is what you need
Connection time
0 days, 03:02:16
Downstream
2,104 Kbps
Upstream
723 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.3 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 6.0 dB
Line attenuation (Down/Up)
47.3 dB / 24.9 dB
Output power (Down/Up)
3.2 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1053 / 20
HEC Errors (Down/Up)
568 / 0
Error Seconds (Local/Remote)
962 / 10
1. Product name
BT Home Hub
2. Serial number
0947002316
3. Firmware version
Software version 4.7.5.1.83 (Type B) Last updated Unknown
4. Board version
2.0B
5. ADSL uptime
0 days, 03:04:32
6. Bandwidth
723 / 2104
7. Data sent / rec’d
8.3 / 33.5
8. Broadband username
[email protected]
9. 01268636751
Connected
10. BT FON
Yes
11. Wireless network name (SSID)
12. Wireless connections
Enabled
13. Wireless security
WPA and WPA2
14. Wireless Channel
1
15. Firewall
Default
16. MAC Address
00:21:04:E5:1C:58
17. VPI/VCI
0 / 38
18. Line profile
Interleaved
19. Software variant
20. Boot loader

Noisy phone line, here we go again......

Hi, all,
I'm new here, so please be gentle!
We've been going round and round on this one for over a year, wonder if anyone has any new suggestions....
Basically, we have an intermittent crackle on our land line. Been going on for ages now.
We've had all sockets rewired and replaced, external cables changed, and the cable pair back to the pillar swapped.
Thing is, despite 4 or 5 visits, an engineer has never heard the noise. I've been onto faults and explained this to the nice lady in Bangalore, and all they can do is send an engineer, depite the fact it's obviously nothing local.
We had the same issue when we were with Virgin for phone service, which suggests to me (an old IT engineer) that the issue must be between the pillar and the exchange, but what do I know?
Apart from looking for coreallations with weather, time of day, phase of the moon and sunspot activity, I don't see anything else I can do to avoid some poor engineer arriving, running a quiet line test and leaving again.
Any suggestions?
Thanks, Phil

all you can do is persist with engineers until it is resolved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

HERE WE GO AGAIN - BROADBAND IN SHETLAND AT A CRAW...

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