LSO_Curriculam Follow Up issue.

Question

Dear Expert Consultants,
I m a support consultant in Middle east location.I have an issue on LSO curriculam method . The issue is that, A course called GSE have almost 5 Courses. So we plan to create the same in Curriculam Delivery method.My question is that, if i did curriculam for this 5 Courses, is it possible that i can do follow-up for each Course or else i need to do the same in Curriculam. Because the Course attendance and test sheet will be differ for each personnel. May be some one will fail or no show in 2/3 Courses.
So please give me a solution for this.
Thanking you,
SANKER P S
Edited by: sankersaphr on Jan 26, 2011 12:43 PM

Answer 1

Hi Lyda,
Based on your remark about confirming the account first, I assume you are working with IC 4.0 or 5.0.
The service order is created as a dependent business transaction of the interaction record. The interaction record is automatically created when you confirm the account.
The relationship type in document flow is INTA.
It's true that you can only create activity types as real follow-ups of an interaction record (using the follow-up view).
However, technically it should be possible to also create other business object types as follow-up of the interaction record. You might need to enhance the transaction type drop-down listbox in the follow-up view. You also need to make sure that your interaction record is error-free.
As of CRM2006s it is possible in standard to create any business object type as follow-up of an interaction record.
Regards
Gert