Problem with sales order and Service order

Dear Guru's
We have a real problem with sales orders and service orders and how we treat these. For a project that uses a WBS, it's not a problem to manipulate SAP to give us a list of shortages (orders with no or limited supply) for each order, but for some reason our after sales orders and our service orders do not work this way.
Thanks and Regards,
Deethya.

CLOSED

Similar Messages

Difference between sales order and service order?

Hi Gurus
Whatu2019s the Difference between sales order and service order?
Thanks.
Kumar

Check below help link for defination and difference in Sales and Service order.
http://help.sap.com/saphelp_crm70/helpdata/en/17/99fb62928c46c28c10f3ebc52fdfa8/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/ce/6874bcf29742c395c5e5fae19a0c68/frameset.htm

Plant Maintenance order and service order

Hi ,
Please let me know When we come Plant Main order and Service order.
Thanks

hi:
Customer Service is linked to Plant Maintenance module of SAP. Technically speaking SM/CS isn't a module. Primarily it uses parts of the PM and SD modules.
The PM module is used mainly for eqiopment, functional location, order, notifications, maintenance plans, etc (same as PM).
The SD module is used for billing, contracts, sales orders, etc.
The main interface between the PM and SD module is called Resource Related Billing (DP80, DP90, etc).
The Customer Service have a lot of process one of them is:
Create the notification IW51 -> create de Service Order -> create Quotation DP80 -> Modification Service Order IW32 Accept the Quotation once accept the system create automatic the sales order to copy of quotation -> and billing the sales order VF01.
Other process is:
Create the Notification IW51 -> create de Sales order -> and billing the sales order VF01.
Other Process is:
Create the notification IW51 -> create de Service Order -> create the sales order DP90 -> and billing the sales order VF01.
Other Process is:
Create a contract type WV VA41 -> create de Service Order -> create the sales order DP90 -> and billing the sales order or contract VF01.
Or
Create a sales order RA or RAS VA02 -> create de Service Order -> create the sales order DP90 -> and billing the sales order or contract VF01
Regards
Shashi

Difference between Project call off order and Service order

Hi,can anyone please explain to me the
Difference between Project call off order and Service order
Thanks,
SS

Hi SS.
Please post your query to Project System (PS forum for getting quicker answers.
/community [original link is broken]
Yuo may please close this thread.
Regards
Datta

Diff. between Sales order and Service order

Hi Gurus,
Can anybody tell me what is the diff. between sales and service order? What are the customization settings will be different for the sales and service order?
Thanks in advance

Hi Devi,
Both are two different scenarios. But both are transactions having different purpose.
Sales order comes to the picture when ever any product or service are going to sale. Service order comes to the picture either after sales order processing, when ever any damage happened to the product or replacement required or in order to return the product. or Service sales scenario.
For Configuration settings please refer the Best Practices Configuration guides.
If any clarification please revert...
Reward if it helps
Johnny.

DMS Object Link at Maintenence Order and Service order level

Hi SAP Gurus,
We had a requirement for maintaining DMS Object at Service order and maintenence order level, as Standard DMS does not provide any Standard Object link at Order level, we went for development and following the Standard procedure i could bring the Order Tab in CV01N Object Links, and also i could search the relavent maintenence order and maintain documents relevant to it,
But the biggest problem now is i could not create DIR from the Maintenence or service order screen IW31, and the document i have placed at the order is not visible in the order screen at all,
i know it is some sort of enhancement in the Order screen to allow DMS Documents to appear in the Order screen to provide this funtionality.
let me pls know what exactly has to be done, as there is no config at the order level to get the DMS Screen, as DMS is not a standard object at the order level.
one approch as suggested is modifiying the Order screen or using Screen Exit Enhancement for Order but not sure which one to use or how to move ahead,
Thanks n Regards
Priya S

Dear Christoph Hopf
Many Thanks for your answer,
i went through the said SAP Note, but it only speaks about the notifications level, where SAP itself has provided the standard DMS Object links, and iam in latest ECC-6 version where this note is taken care of i think,
iam looking for creating DMS Document (DIR) from the maintenence Order IW31 transaction screen, and have developed new Object link for Maintenence order,
but the main problem is, iam not able to create DIR from the IW31 Screen directly as Maintennce order is not a standard SAP Object,
please let me know how to get the list of documents that i have attached to a maintenence order to appear in the IW32 maintenence order screen, and also we need to create the documents (DIR) directly from IW31 / 32 screens.
Thanks and Regards,
PriyaS
Edited by: Priya S on Aug 19, 2009 1:50 AM
Edited by: Priya S on Aug 20, 2009 1:54 AM
Edited by: Priya S on Aug 24, 2009 6:24 PM

Difference between Frame order and service order

Hello guys,
Can anybody tell me the difference between the Frame order and work order in system point of view?
Which are the steps for doing the

Hi Sam,
Framework order: -
Purchasing document used to procure materials or external services. Instead of stipulating a specific delivery date, this type of purchase order has an extended validity period.
Framework orders are defined via the document type FO. They are used in accelerated procurement processes in connection with maintenance/ servicing plans or invoicing plans, and for blanket purchase orders (purchase orders with limits).
A framework order covers multiple procurement transactions over a longer period in cases where the administrative costs of processing discrete POs would be disproportionately high.
Services Order: -
Used as a means of documenting service and customer service activities
in Logistics - General (LO),, Order comes to
Describes a task which is to be carried out within a company.
The order specifies:
    - which task is to be carried out
    - when the task is to be carried out
    - what is needed to carry out the task
    - how the order costs are to be settled
Regards,
Shyamal

Data load problem with Sales Header and Item

Hi all,
The delta loads have failed, so I want to reload the delta again. I deleted the failed requests in data targets and then trying to reload the data. I am getting a message saying
Last delta update is not yet completed
Therefore, no new delta update is possible.You can start the request again if the last delta request is red or green in the monitor (QM activity)
Is it in RSA7, that I have to make the delta red? Please let me know where I have to do this. The data is going to an ODS object.
thanks
Sabrina.

Hi Sabrina,
Hope you have sorted it out by now, as there are other responses as well. Assuming that you now know the cause of failure.
For the below message "If you set a 'red' delta upload to green,with the next request, BW sends a delta request to the source system and this delivers the next delta data.
The data from the 'red' delta load is then no longer available (even with a repeat). This can lead to loss of data.Do you want to execute a QM Action?" -- Say OK and and set the QM status to red (status not ok) and when prompted for activation of M records, say "no" (as indicated in my previous post).
However, to be able to load this request from PSA you need to have this request in PSA (depending on the processing options), so goto RSA1> Modeling> PSA--> find your request under the relevant application component, and right click -->start the update immediately.
Hope it helps,
Sree

Repiar and Service Order

Can someone please explain step by step procedure involved in dealing Repair Orders and Service Orders from customers.
I understand it is integrated with Sales and Distribution but please explain simple terms and transaction flow and key parameters and master data involved. Thanks in advance

Hi,
[Repair & Service Orders|http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
Regards,
Maheswaran.

A/R Installment Payments with Sales Taxes and Freight in 1st payment

Our sales dept. wants to offer our customers Installment Payment plans (6, 12, 24 mths) for product sales which is easy enough to set up using Payment Terms and the Installment Payment flag.
But our Accounting Dept wants to collect the Sales Taxes and Freight "up front" in the first payment.
We do not want to use Milestone billing since Accounting wants to recognize the revenue of the sale during the month of the sale ... so a single Invoice to the customer with the Payment Plan printed on the invoice is the option they want done.
I have not been able to find any way to set up the Installment Plan configuration to do such a thing. The Terms of Payment refer to the total Invoice amount.
Has anyone here be able to accomplish such configuration (without doing custom coding in a User Exit)?
Example: $60,000 item, %5,000 tax, $100 frieght = $65,100 total invoice. (6 month payment plan)
   Payment #1 = $15,100
   Payment #2 = $10,000
   Payment #3 = $10,000
   Payment #4 = $10,000
   Payment #5 = $10,000
   Payment #6 = $10,000

I have already set up the installment plan in OBB9 with 6 entries (1 - 6) for my IP Payment Term of IPM1. I have the percentages setup as 16.67 for each of the installments and the last set at 16.65 (equaling 100%).
The problem with Sales Tax and Freight is that you can not simply assign an arbitrary percentage to the 1st installment (for example make the 1st installment 25% and break up the remaining 5 installments fromt he other 75%).
We need to make sure that the first Installment from the customer is for the Sales Tax, the Freight, and exactly 1/6 of the material cost (if it is a 6 month payment plan).
I have activated User Exit EXIT_SAPLV60B_007 to intercept table generation of the installment plan that is sent to Accounting to fix this problem. Now the Accounting document connected with the customer invoice is correct. My next step is to fix the SmartForm print of the Installment Plan on the customer's Invoice.

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

SAME LAYOUT with different heading for invoice and service order invoice

Hi,
I need to use the same layout for printing both invoice and service order invoice. The layout should print the same data except the title should be changed accordingly ( invoice or service order invoice).
Please help me with this
Regards,
Anik

Hi,
It is not clear to me if you are working with sapscript or smartforms.
You have only to find a variable which identifies the kind of invoice
I do not know that variable so i use an example variable
for sapscript:
/: IF &VBDKR-FKTYP& = '1'
/ INVOICE
/: ELSE
/ SERVICE ORDER
/: ENDIF.
In a smartform you can also do something like that.
but There you work with conditions (eq, BOOLEAN)
You have only to find the right variable
success,
Gr., Frank

Problem with purchase orders and cancelling order lines

Hi,
We have a problem with purchase orders and cancelling order lines. For example we have created PO no. 4300291277:
We have made a GR 5000186897 on 03.09.2010 amount 1.920 and tried to cancel it with GR 5000208866, but it takes the invoice amount 1.724 instead of 1.920. What is the correct way to undo this orders, so we cancel the 1.920 and not the 1.724?
Please help me, your help will be highly appreciated.
Regards,
Najma.

hi,
You have to cancel the IR first...and then do cancel the GR...
yes, there will be diff. in the price(if the price changes in bwtn)..if no changes in the price , the price will taken as old one..
Process:
1. Cancel IR
2. Then cancel GR..
3. then go the PO and try to delete the line item..
Regards
Priyanka.P

When i try to order prints i get an error message saying there is a problem with my network and my network is working

when i try to order prints i get an error message saying there is a problem with my network and my network is working. How can i solve this problem?

Try a different media. I have good luck using Maxell discs.

Archive service notification and service orders

Hello
We need to remove few service notification and service orders from the system.These were created by mistake and now we want to remove those orders and notificaiton from the system
Please explain with required transactions.
Regards
Santosh

Check preconditions for archiving notification :
1) The notification has been marked as u201Ccompletedu201D in Change Notification.
To archive notifications, go to transaction SARA. The archiving object for Notification is NM_QMEL.
Click on the Write button in the initial screen of Archive Administration to start an archive session of archiving notifications.
RQARCNMA u2013 Archive Notifications
RQARCNMD u2013 Delete Notifications
hope that your problem will be solved.

Problem with sales order and Service order

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