TS3354 I downloaded a movie but when I play it, it's just a black screen
I downloaded a movie on my iPad but when I go to play it, it's just a black screen. The whole entire movie is just a black screen.
Hi, Ktjayne05.
I would recommend closing any open applications in multitasking and restarting the device. If unfamiliar with multitasking, I have included a screenshot on how to process an application close. Test playing the movie after processing these steps.
If the movie still displays a black screen, I would recommend deleting the movie and downloading it again free of charge by accessing your purchases via the iTunes Store.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Hope this helps,
Jason H.
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