Upgrade Calling Plan and stilll incur overages...Hogwash

Dear Verizon,
I recently began a new job and after a short stint with a company phone I decided it would be simpler to just upgrade my phone to unlimited and circumvent the need for another bulky phone in my pocket. I also have began talking to and texting a sweet blonde haired blue eyed gal on another network. Before I upgraded, I closely monitored my minute usage and text messages to avoid costly overages and to see if unlimited talk and text was really necessary. As I would approach a limit i would upgrade the phone plan to avoid the extra cost and, as I thought, steered clear from a $300 phone bill. I changed my calling plan twice, ultimately to Unlimited talk and text as i mentioned earlier. To my dismay I saw my monthly bill was $300 this month, I calmed myself down and called a soft spoken customer service associate who kindly explained that I was being billed overages due to the PRORATED minutes and texts that incurred as I upgraded from the previous plan. ...
This is very upsetting and unacceptable. For those of us who closely monitor our usage employing the on-line services to AVOID overages and then to get duped by the fine print to incur equal overages if i had not upgraded my plan. I know what some will say "You should have just upgraded earlier" or "Well since you are now unlimited you won't have that problem again". To that I say, hogwash. I trusted Verizon's online services and I am paying out the nose for it.
Thanks but No Thanks Verizon.
If AT&T's service was medicore, I would switch.
Colton Janes

It's possible you can get the overages covered by asking the CS rep to BACKDATE the plan change to the beginning of the billing cycle; then you will be covered for the whole month. Pay the unlimited pricing for the entire month, and have no overages. SInce the bill has already been generated, they may not go for that....but it's worth a shot.
If you were "approaching your limit" when you made the plan switch, then you would be getting overages with prorating....
For example, you were on the 450 minute plan, but one week into the month, you saw had used 400 minutes....so you switched to the 900 minute plan. One week on the 450 minute plan would net you about 100 minutes allowance for that week - so you'd have an overage of 300 minutes. The remaining 3 weeks on the 900 plan would give you an allowance of about 600 for the remainder of the month - or less if you switched plans again. It's tricky, it's going to get you almost every time, and the way to avoid it is to BACKDATE the plan or have the new plan start at the beginning of the next billing cycle. If you are already over, backdating is the only way. Saavy reps MAY tell you that, most will not, and just let you find out whenyou get the bill.

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Anytime call plan and hub phone?

I have been a BT customer for almost a year now, and have upgraded to anytime call plan, and i use 2 hub phones.
I use the hub phones just like landlines, i make and recieve calls all the time wether computer is on or not.
I am just wondering now, will my anytime UK free call plan prices still count, or will i be charged the minute rate for using hub phones?
Appreciate any info
Solved!
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Two possibilities to consider.
Assuming she doesn't have one already, you could get your daughter a basic unlocked mobile phone for less than £20. Then you can get a SIM-only deal from a supermarket (think beef lasagne) for a tenner a month for 500 minutes of calls and 5000 texts. You'll probably need to stress that it's 500 mins and 5000 texts a month, not a day.
You could spend a one-off £30 on the recently-reduced BT6500; looks like a bargain right now. If gentle persuasion doesn't work you could then block calls to mobiles.
You can click the white star next to this message if you think it was helpful.

Unlimited anytime calling plan and calling feature...

I have Unlimited anytime calling plan and it says that I can have up to 3 calling features at no extra cost -
I already have privacy and caller display as 1 calling feature But when I try to order 2 additional features it says there will be a charge of £6.
Has anyone else tried this , am I reading it wrong ?
Ta,
Del.
Solved!
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Yes the three calling features are 1471,1571 and privacy.
Don't BT provide these free of charge anyway ?
Del.

Calling Plan and Upgrade

Appologies to clutter another thread about the upgrade but i cant find any info on this question
To upgrade i will need to start a new contract. Is that all that will change? will my current package be affected?
Currently have unlimited anytime calls.
On the main package page it now shows that the top-end package is only Weekend and Evening calls only and you have to pay an extra £4.90 a month to make it Unlimited Anytime.
I stumbled across the the following on a reply to an article.
[quote]It's worth noting that for existing customers BT are cancelling their BT Broadband talk subscription at the same time as the upgrade[/quote]
Im not exactly what that means, or if this is even related to anyone in infinity on an unlimited call package.
Hopefully someone can clear up if my package says exactly the same as i dont want to be getting hit with a calls bill.
Also it says that i will have to start a new 12 or 18month contract depending on current one, but when i procede with the online upgrade i get to the end and it does not infrom me what new contract lenght i am entering
Regards

The only thing that will change is the speed and the contract. all other aspects of your service and billing will be unchanged.
If you have Infinity already, you shouldn't have BB Talk, it's something they're withdrawing.
I'm not sure about finding out the contract term. You're probably better off speaking to a sales agent on 150.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Changing Calling Plan and Effects on Contract

How does changing a calling plan effect my current contract/ Does it cause the contract to start over or continue as is?

Hello Redsticktech! You can change your plan at any time. As your needs change, you can change to any current plan. You won't pay any additional fees and you won't have to extend your contract. Keep in mind if you decide to change your plan do so at the beginning of your bill cycle to prevent proration.

My calling plan and line rental are not shown in M...

When I look in My BT at 'My Services' under Phone, it shows Unlimited Weekend Plan - correct.
There is no mention of the Anytime Calls package that I am actually paying extra for, although this does show up on my previous bills. There is also no mention of the Line Rental Saver package that has also been paid for.
WHY?
Dave

The two telephone companies I use (no names) are probably equally awful for their not giving an accurate picture of what they do before putting a corporate hand straight into my bank account. The obvious inference is that they are dishonest which would, I might think, impact on their image and sales. What I have learnt to do is to complain immediately when there is an unexpected charge. People who operate by stealth usually withdraw the hand pretty smartly when they are challenged.
Good luck,
Art

I was penalized with overage charge for upgrading my plan online

I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept.
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question.
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.

Percula4 wrote:
I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept. This makes me question your logic. You want the amount you are charged to be pro-rated, but not the amount of minutes you are able to use? Say you start the month with the 700 minute plan and change half way thru to the 1400 minute plan. You want to only pay half of the cost of the 700 minute plan for the 1st half of the month and still use ALL of the minutes? You then want to pay half of the cost of the 1400 minute plan for the 2nd half of the month? After all, you are only on the 1400 minute plan for half of the month. I suppose you should also receive all of the 1400 minutes for the 2nd half of the month? That comes out to 2100 minutes for the price of half of the 700 minute plan + half of the price of the 1400 minute plan. Quite a deal you want there!
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question. When you do this online, you are able to choose to have the 1400 minute plan take effect at the BEGINNING of the CURRENT billing cycle, which would have prevented you from receiving the overage charge. It doesn't matter whether you do it online or with a representative over the phone/instore, you could have avoided the overage charge by starting the new plan at the BEGINNING of the CURRENT billing cycle(backdating).
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly. They don't penalize you for doing this online, as I have pointed out that you have the same choices whether it is online or via a CS rep. They will penalize you, though, if you make a choice which will result in overages.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.
Next time, if you are increasing your minute plan, just make sure that you have it backdated to avoid any overages. You can still do it online, though.

Why is it so hard to change my plan and upgrade my phone?

My droid 2 has not been working properly for the last month (send button for text broke) so I thought I would upgrade my phone to the droid 4 and go with a new plan ( 2 years is way up)....Wow, I'm getting treated like crap...I have been with verizon over 10 years and this has been the worst experience ever. They used to be a really customer service friendly company that made me feel like i was with the best carrier but that is not the experience they leave you with now.. I don't use that much data so i don't really care about the unlimited data but it's been a big issue with Verizon and they seem hell bent on getting me to pay for data on two phones even though the flip top i never used did not have data...
I have a flip phone that I added almost two years ago and pay about 15 a month for even though I have never used it. If I upgrade my plan which is over, they want me to pay an additional 30 for data access on a line I don't use? The first rep i talked to was pretty cool and he gave me some options to think about but he was also trying to get me to upgrade my second line which I really just want canceled. I have talked to three reps now and have been told three different things. Car salesman like to confuse customers too, it's an old but effective tool, but i really am losing patience with it. The last rep I talked to was not interested in helping me understand anything but was willing to help cancel my account. A store rep told me to stomp on my phone so it doesn't work at all and claim insurance so i won't have to pay the upgrade fee. How is that ethical? I really just wanted to upgrade to the droid 4 and buy a car charger. I know i can't be the only one going through this. Any ideas?

Why did you get the "flip top" if you never used it? Seems like kind of a waste of money to pay $15/month for a phone you do not use.
Did you happen to get this line so you could get an upgrade for your other line when it wasn't yet eligible for a discounted upgrade? Sounds as if this may be the case. If so, when is the contract over with this "flip top" line? If you just want to cancel the line but you have not yet fulfilled the contract, you would have an ETF which I assume would be for a smartphone.
My idea would be to cancel the line you do not use if you want. If it is not under contract and you don't use the line, why would you keep it? If it is under contract, you would have to weigh the cost of the ETF vs the cost of phone service over the remainder of the contract period.
If you want to upgrade the line you DO use to a Droid 4, you have a couple of choices to make. If you currently have unlimited data, you could keep your current calling plan and switch to tiered data since you do not need that much data. The lowest tier of data available is 2 GB at a cost of $30/month, approximately what you currently pay for unlimited.
Another option would be to switch to the Share Everything plan. The minimum cost for this with 1 smartphone would be $90/month($50/month for 1 GB of data and a $40/month line access fee). You haven't mentioned what you currently pay for service or what your current plan is, so you would have to compare this new charge with what you currently pay.

Change calling plan

We are on a 1400 minute calling plan and are not using nearly as many minutes as we used to. We want to scale back down to 750 minutes. I have been told repeatedly by Verizon I can do this online, but I cannot find where. Under the Plan area of My Verizon it only asks if I want to change messages, Internet spam and other stuff, not my basic plan. It's like finding a needle in a haystack, maybe by design. Can someone plese point me to exactly where I can do this?

benhath wrote:
Under "My Verison" , choose "Calling Plans and Services" then "Change Minutes, Text, or Data". Note that if you have an old grandfathered plan (Like I have family shared 450 from years ago that is no longer offered), your plan may not be visible. In this case for any options on that page you should see a warning that you must call support to make the desired changes. DO NOT make changes in this case since doing so may change your minutes.
JCBATES1999 wrote:
We are on a 1400 minute calling plan and are not using nearly as many minutes as we used to. We want to scale back down to 750 minutes. I have been told repeatedly by Verizon I can do this online, but I cannot find where. Under the Plan area of My Verizon it only asks if I want to change messages, Internet spam and other stuff, not my basic plan. It's like finding a needle in a haystack, maybe by design. Can someone plese point me to exactly where I can do this?
Also note if you use a substantial amount of Friends & Family minutes, these will disappear if you lower your plan to the 700 minute plan.
For example, on the 1400 minute plan you receive 10 Friends & Family #s. If you call these numbers for a total of 500 minutes/month and all of your other calls total, lets say, 500 minutes/month, then the minutes usage on the 1400 minute plan would only show up as 500 minutes counted against your allowance.
If you were on the 700 minute plan, you would not get the Friends & Family #s and your usage would show up as 1000 minutes, which would be your entire allowance and 300 minutes of overage minutes for an overage fee of $135 for this month.
Before you make this change, be sure that you will not fall into this category, as this could get very expensive.

Anytime Call Plan

I recently signed up to The Unlimited Anytime Plan........and was under the impression that Caller Display was Free......however the caller display has never worked, so I called BT and was informed that it should have been activated and apologised but it would be activated within 24 hours.
Later that day I was browsing BT's home page and checked the Anytime Plan and it was as set out below :
The Unlimited Anytime Plan includes:
Phone security and privacy See who's calling before you answer, keep your number private and stop unwanted sales calls – all for no extra cost when you sign up.
But Under The legal stuff at bottom of page -
Calling Plans and line rental:
Unlimited Anytime Plan – 3 months free. Offer extended to 30th June for orders placed via BT.com or by special invitation. Available to new Unlimited Anytime Plan residential customers signing up for 12 months. Usual cost of Plan (£4.99 a month) payable from month 4. Discount via bill credit. Line rental payable at £11.54 a month with Direct Debit and paper free billing. Cannot be used in conjunction with any other offer and may be withdrawn at any time. Exclusions and conditions apply.
Call Features at no extra cost. Customers must make at least two chargeable calls with BT per month, otherwise BT reserves the right to charge £2.59 a month for BT Caller Display or £1 per a month for the standard BT Answer 1571 service.
So I rang BT again and the operator confirmed that I would have to make two chargeable calls per month...I asked for it to be deactivated which was confirmed.
The following day lo and behold the Caller Display started working on my phone. I again phoned BT and was told that NO the charges did not apply as set out above but I asked for it to be deactivated, which was confirmed.
Lesson learned - All that glitters is not gold.
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That's not what it says in BT's official price guide. For Privacy at Home, the eligibility criteria are:
"In order to be eligible, Consumer customers must make at least 6 chargeable or inclusive calls per quarter with BT, (excludes calls made with BT Broadband Talk or Chargecard). Should these calls not be made, a charge of £7.77(Inc VAT) per quarter will be applied for the Caller Display service. Business customers are excluded from the BT Privacy At Home package.
Consumer customers who are billed monthly must make at least 2 chargeable or inclusive calls per month with BT otherwise a charge of £2.59(Inc VAT) per month will be applied for the Caller Display service.
The Caller Display element of Privacy At Home is subject to availability."
http://www.bt.com/pricing/current/Exch_Lines_boo/2-3410_d0e53.htm
In other words you only have to make 2 calls a month, NOT 2 paid calls a month.

I would like to upgrade my plan to Complete - For CS Customers $29.99

I am trying to upgrade my plan and they have directed me here to have it done at the special price

Hi Lauren McFarlane,
Kindly check the terms Terms and Conditions | Adobe
To buy $29.99: https://creative.adobe.com/join/offer
More info on other plans: Creative Cloud pricing and membership plans | Adobe Creative Cloud
Thanks,
Atul Saini

Overage Fees - Upgrade Plan and then change back for only $20 - and no change to contract?

I am on the Nationwide 700 minute family plan with two lines and finally on a month to month contract. Just saw on my account that I am over my allowance by 67 minutes ($30.15) and I still have five days until my billing cycle ends.
I called VzWireless and the lady on the phone said that there is a way to minimize the overage expense this one time. According to her, if I "upgrade" my voice plan to the 1400 minute plan before the 21st of the month I will end up not having to pay any overage fees on the peak hours (at least $30 as of writing this with five days to go) and would only have to pay the difference in plans which works out to be an extra $20. She also said she could "future date" an order to move my plan back to my normal 700 minutes after the bill is issued on the 21st so that I would not have to maintain the more expensive plan.
Frankly, this sounds too good to be true - I mean why wouldn't every Tom, Dick, and Harry that goes over on their minutes do this then? Maybe I am the only person who has not figured this out? The whole reason I am over on minutes this month is because I got caught in a Directv/U-Verse teaser scam and had to call each company's customer support lines and ended up on hold for hours! Needless to say I am skeptical...
Is there any merit to this? Is it true that I can change my plan without renewing to another two year contract? Are there hidden fees? Can I trust Verizon?

Yes, this is true.
You can change your plan to the 1400 minute plan prior to the end of your billing cycle. Just make sure that this change is "backdated" to the beginning of the billing cycle you are currently in, so that you have those 1400 minutes available to you for this entire cycle. You will then not go over your allowance.
After your current billing cycle ends, you can change your minute plan back to the 700 min plan.
I don't know if I would want the CS rep to do both changes at the same time, as this leads to more likely of a mixup which may impact you in a negative way. Might be better to do one at a time.
Edit: This practice has been around for awhile. Unlike you, several people who have this service pointed out just like to complain that Verizon should just do this without being asked so that they would never incur overages. Those same people would then just complain that their bill increased without them giving permission to increase their minute allowance.

Called to Cancel, was talked into a discount plan and now I'm being told the discount isn't applicable to the plan I just signed up for??

On August 22nd I called to cancel my service being that my contract was over. My logic was simple. I really didn't use the phone enough to justify a $87/month payment. The young lady on the phone was very nice and presented to me the $60 plan that is unlimited talk and text with standard data package. After I told her where I work now since my old employee discount had expired she pulled up the data and said "good news, your new company also has a 22% discount with Verizon". After we did the math together she said that with the discount I'd be saving over $30 a month doing this plan with the employee discount.
Everything has been great so far. I went out and upgraded my phone to a new Iphone 5C, paid the upgrade fee of $30 and the tax on the free phone. Now this month I go to pay my bill at its at $63. I call and the rep tells me I was misinformed and that the $60 plan is a promotional plan and the employee discounts do not apply.
I'm stuck now since its been over 30 days since I signed up for the plan. The rep on the phone I spoke to today is very pleasant (his name was Kelley) and has tried all options to help but no option helps me pay an extra 22% out of pocket for the next 2 years!
I'm demanding that the 22% be honored in monthly or lump sum discounts. OR let me walk away like I wanted to do before without a any cancelation fees! I've been with Verizon 9 years now and have always been loyal. Not sure this event will keep me around a minute longer than I have to be!
Please help! Review the phone call from August 22nd and stand behind what your employee told the customer.....

We certainly don't want you to leave, O. I apologize that you were given inaccurate information. Unfortunately, we are unable to honor the 22% requested because the plan selected is a promotional plan. I apologize for the inconvenience.
ChaunceyM_VZW
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Will i lose my double data 4 gig for price of 2 gig if i renew/upgrade plan and phone?

i currently have a plan expiring in a week and would like to purchase an upgrade 4g phone from amazon but i have double data, 4 gig for 2 gig 30$ on my plan and dont want to lose this special..... will i lose my 4 gig data for 30$ if i renew and upgrade a phone purchased through amazon b/c its been like 50/50 in what ive been told from verizon reps thus far

Great questions afterhrsd! When you upgrade to a new phone at a subsidized price with a new 2 year contract you must select a plan from the ones http://bit.ly/T8w8iM currently available. You can keep your calling/data plan unchanged if you upgrade at full retail price. You may even qualify for our Device Payment Program http://vz.to/ZILXBT to upgrade at full price without a big upfront expense.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

I have an old iPhone 4 that finally stopped working. I have an unlimited data plan and want to keep it. When I called customer service, I was told like in the past that if you purchase the new phone at full price, you can keep your old plan. However, a

I have an old iPhone 4 that finally stopped working. I have an unlimited data plan and want to keep it. When I called customer service, I was told like in the past that if you purchase the new phone at full price, you can keep your old plan. However, after some time on the phone i was told by the csr and supervisor that their system is not allowing them to complete the transaction without changing to a limited data plan. I was told to try going to a store and buy the phone. Same thing happened. Has Verizon changed something and not told their employees?

Seems like people having this problem are those coming from a phone that doesn't have a nano SIM card...so when Verizon issues them one they end up changing their plan. No clue why this keeps happening but stay on top of them. As long as you initiated the request for your plan to be reinstated within the 14 day time frame they should put it back. Interested in seeing how this plays out. There is still one phone in my house that hasn't been upgraded (an iPhone 4). I'm hoping when we do upgrade it at full retail they won't mess with her unlimited data plan

Upgrade Calling Plan and stilll incur overages...Hogwash

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