Calling Plan and Upgrade

Appologies to clutter another thread about the upgrade but i cant find any info on this question
To upgrade i will need to start a new contract. Is that all that will change? will my current package be affected?
Currently have unlimited anytime calls.
On the main package page it now shows that the top-end package is only Weekend and Evening calls only and you have to pay an extra £4.90 a month to make it Unlimited Anytime.
I stumbled across the the following on a reply to an article.
[quote]It's worth noting that for existing customers BT are cancelling their BT Broadband talk subscription at the same time as the upgrade[/quote]
Im not exactly what that means, or if this is even related to anyone in infinity on an unlimited call package.
Hopefully someone can clear up if my package says exactly the same as i dont want to be getting hit with a calls bill.
Also it says that i will have to start a new 12 or 18month contract depending on current one, but when i procede with the online upgrade i get to the end and it does not infrom me what new contract lenght i am entering
Regards

The only thing that will change is the speed and the contract. all other aspects of your service and billing will be unchanged.
If you have Infinity already, you shouldn't have BB Talk, it's something they're withdrawing.
I'm not sure about finding out the contract term. You're probably better off speaking to a sales agent on 150.
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Similar Messages

Why is it so hard to change my plan and upgrade my phone?

My droid 2 has not been working properly for the last month (send button for text broke) so I thought I would upgrade my phone to the droid 4 and go with a new plan ( 2 years is way up)....Wow, I'm getting treated like crap...I have been with verizon over 10 years and this has been the worst experience ever. They used to be a really customer service friendly company that made me feel like i was with the best carrier but that is not the experience they leave you with now.. I don't use that much data so i don't really care about the unlimited data but it's been a big issue with Verizon and they seem hell bent on getting me to pay for data on two phones even though the flip top i never used did not have data...
I have a flip phone that I added almost two years ago and pay about 15 a month for even though I have never used it. If I upgrade my plan which is over, they want me to pay an additional 30 for data access on a line I don't use? The first rep i talked to was pretty cool and he gave me some options to think about but he was also trying to get me to upgrade my second line which I really just want canceled. I have talked to three reps now and have been told three different things. Car salesman like to confuse customers too, it's an old but effective tool, but i really am losing patience with it. The last rep I talked to was not interested in helping me understand anything but was willing to help cancel my account. A store rep told me to stomp on my phone so it doesn't work at all and claim insurance so i won't have to pay the upgrade fee. How is that ethical? I really just wanted to upgrade to the droid 4 and buy a car charger. I know i can't be the only one going through this. Any ideas?

Why did you get the "flip top" if you never used it? Seems like kind of a waste of money to pay $15/month for a phone you do not use.
Did you happen to get this line so you could get an upgrade for your other line when it wasn't yet eligible for a discounted upgrade? Sounds as if this may be the case. If so, when is the contract over with this "flip top" line? If you just want to cancel the line but you have not yet fulfilled the contract, you would have an ETF which I assume would be for a smartphone.
My idea would be to cancel the line you do not use if you want. If it is not under contract and you don't use the line, why would you keep it? If it is under contract, you would have to weigh the cost of the ETF vs the cost of phone service over the remainder of the contract period.
If you want to upgrade the line you DO use to a Droid 4, you have a couple of choices to make. If you currently have unlimited data, you could keep your current calling plan and switch to tiered data since you do not need that much data. The lowest tier of data available is 2 GB at a cost of $30/month, approximately what you currently pay for unlimited.
Another option would be to switch to the Share Everything plan. The minimum cost for this with 1 smartphone would be $90/month($50/month for 1 GB of data and a $40/month line access fee). You haven't mentioned what you currently pay for service or what your current plan is, so you would have to compare this new charge with what you currently pay.

Anytime call plan and hub phone?

I have been a BT customer for almost a year now, and have upgraded to anytime call plan, and i use 2 hub phones.
I use the hub phones just like landlines, i make and recieve calls all the time wether computer is on or not.
I am just wondering now, will my anytime UK free call plan prices still count, or will i be charged the minute rate for using hub phones?
Appreciate any info
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Two possibilities to consider.
Assuming she doesn't have one already, you could get your daughter a basic unlocked mobile phone for less than £20. Then you can get a SIM-only deal from a supermarket (think beef lasagne) for a tenner a month for 500 minutes of calls and 5000 texts. You'll probably need to stress that it's 500 mins and 5000 texts a month, not a day.
You could spend a one-off £30 on the recently-reduced BT6500; looks like a bargain right now. If gentle persuasion doesn't work you could then block calls to mobiles.
You can click the white star next to this message if you think it was helpful.

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?

Hi edilsoncf,
I've seen your question on several forums, and responded there. Did you get your subscription sorted out?
See: How do I get a refund if I have multiple Acrobat service subscriptions?
Best,
Sara

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get back the non used part of the old plan?

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get back the non used part of the old plan?

Hi edilsoncf,
I've seen your question on several forums, and responded there. Did you get your subscription sorted out?
See: How do I get a refund if I have multiple Acrobat service subscriptions?
Best,
Sara

Unlimited anytime calling plan and calling feature...

I have Unlimited anytime calling plan and it says that I can have up to 3 calling features at no extra cost -
I already have privacy and caller display as 1 calling feature But when I try to order 2 additional features it says there will be a charge of £6.
Has anyone else tried this , am I reading it wrong ?
Ta,
Del.
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Yes the three calling features are 1471,1571 and privacy.
Don't BT provide these free of charge anyway ?
Del.

Upgrade Calling Plan and stilll incur overages...Hogwash

Dear Verizon,
I recently began a new job and after a short stint with a company phone I decided it would be simpler to just upgrade my phone to unlimited and circumvent the need for another bulky phone in my pocket. I also have began talking to and texting a sweet blonde haired blue eyed gal on another network. Before I upgraded, I closely monitored my minute usage and text messages to avoid costly overages and to see if unlimited talk and text was really necessary. As I would approach a limit i would upgrade the phone plan to avoid the extra cost and, as I thought, steered clear from a $300 phone bill. I changed my calling plan twice, ultimately to Unlimited talk and text as i mentioned earlier. To my dismay I saw my monthly bill was $300 this month, I calmed myself down and called a soft spoken customer service associate who kindly explained that I was being billed overages due to the PRORATED minutes and texts that incurred as I upgraded from the previous plan. ...
This is very upsetting and unacceptable. For those of us who closely monitor our usage employing the on-line services to AVOID overages and then to get duped by the fine print to incur equal overages if i had not upgraded my plan. I know what some will say "You should have just upgraded earlier" or "Well since you are now unlimited you won't have that problem again". To that I say, hogwash. I trusted Verizon's online services and I am paying out the nose for it.
Thanks but No Thanks Verizon.
If AT&T's service was medicore, I would switch.
Colton Janes

It's possible you can get the overages covered by asking the CS rep to BACKDATE the plan change to the beginning of the billing cycle; then you will be covered for the whole month. Pay the unlimited pricing for the entire month, and have no overages. SInce the bill has already been generated, they may not go for that....but it's worth a shot.
If you were "approaching your limit" when you made the plan switch, then you would be getting overages with prorating....
For example, you were on the 450 minute plan, but one week into the month, you saw had used 400 minutes....so you switched to the 900 minute plan. One week on the 450 minute plan would net you about 100 minutes allowance for that week - so you'd have an overage of 300 minutes. The remaining 3 weeks on the 900 plan would give you an allowance of about 600 for the remainder of the month - or less if you switched plans again. It's tricky, it's going to get you almost every time, and the way to avoid it is to BACKDATE the plan or have the new plan start at the beginning of the next billing cycle. If you are already over, backdating is the only way. Saavy reps MAY tell you that, most will not, and just let you find out whenyou get the bill.

Changing Calling Plan and Effects on Contract

How does changing a calling plan effect my current contract/ Does it cause the contract to start over or continue as is?

Hello Redsticktech! You can change your plan at any time. As your needs change, you can change to any current plan. You won't pay any additional fees and you won't have to extend your contract. Keep in mind if you decide to change your plan do so at the beginning of your bill cycle to prevent proration.

End of contract questions (Data plan and upgrade eligibility)

Hi All,
I found another thread also titled "End of contract questions" and it was very helpful but I want to make sure I'm not mistaken in any way. Here's my scenario:
2 Line Plan
ME (primary): 2-year contract, unlimited Data (10/15/10 - 10/15/12)
WIFE: 1-year contract, unlimited data (10/15/10 - 10/15/11)
I signed her up for a 1-year contract on the advice of the Verizon rep that was helping us. It ended up netting an additional cost of $70-100 (I forget exactly) but it was worth it in my opinion because I knew that one of us would be able to get a new phone in 1 year as opposed to 2.
So here are the specific questions:
1. Verizon has done away with 1-year contracts. This means that whenever my wife goes in to renew her contract (and get a new device), she will need to sign a 2 year contract, correct? All further questions will be posed based on a "yes" answer to this one.
2. Assuming she has to sign a 2-year contract, will she still be able to retain her unlimited data plan?
3. Assuming she signs up for a 2-year contract, will she still be able to get "loyalty" pricing or whatever they're calling it now (used to be "new every 2")? Is she even eligible for anything since she's not the primary on the line?
4. In the other thread titled "End of contract questions..." it was mentioned that "The loyalty discount expires 6 months after it becomes available -- so 2 months after your contract ends". Is this correct?
5. Currently, if I go to MyVerizon and hover over the "?" next to my number and "Eligible for a discount" it says: "You are eligible to upgrade with discounted pricing. If you upgrade on or after 6/15/12 you are eligible to receive an additional loyalty discount. " I intend to wait for my line as it still has a year on the contract however when I do the same for my wife's line it says: You are eligible to upgrade with discounted pricing." Does it not mention the Loyalty discount because it's not applicable to a secondary line? Or perhaps because it's implied since she's technically out of her contract period?
I'm trying to make heads or tails of this. At the time, it sounded like a great idea (her on a 1-year, me/primary on a 2-year). I'm hoping it will work out for us so that every year, one of us will be eligible for a new line. I'm only concerned with the unlimited data aspect being that she's going to be going from a 1-year to a 2-year and also the actual loyalty/discount aspect.
Thanks in advance for anyone who helps!!

Leonard1818 wrote:
Hi All,
I found another thread also titled "End of contract questions" and it was very helpful but I want to make sure I'm not mistaken in any way. Here's my scenario:
2 Line Plan
ME (primary): 2-year contract, unlimited Data (10/15/10 - 10/15/12)
WIFE: 1-year contract, unlimited data (10/15/10 - 10/15/11)
I signed her up for a 1-year contract on the advice of the Verizon rep that was helping us. It ended up netting an additional cost of $70-100 (I forget exactly) but it was worth it in my opinion because I knew that one of us would be able to get a new phone in 1 year as opposed to 2.
So here are the specific questions:
1. Verizon has done away with 1-year contracts. This means that whenever my wife goes in to renew her contract (and get a new device), she will need to sign a 2 year contract, correct? All further questions will be posed based on a "yes" answer to this one. Yes, either a 2yr contract or no contract and pay full retail price of the phone.
2. Assuming she has to sign a 2-year contract, will she still be able to retain her unlimited data plan? Yes, if she upgrades from smartphone to smartphone.
3. Assuming she signs up for a 2-year contract, will she still be able to get "loyalty" pricing or whatever they're calling it now (used to be "new every 2")? Is she even eligible for anything since she's not the primary on the line? Not eligible because she is 1)not the primary line and 2)1yr contracts weren't eligible in the first place.
4. In the other thread titled "End of contract questions..." it was mentioned that "The loyalty discount expires 6 months after it becomes available -- so 2 months after your contract ends". Is this correct? Yes.
5. Currently, if I go to MyVerizon and hover over the "?" next to my number and "Eligible for a discount" it says: "You are eligible to upgrade with discounted pricing. If you upgrade on or after 6/15/12 you are eligible to receive an additional loyalty discount. " I intend to wait for my line as it still has a year on the contract however when I do the same for my wife's line it says: You are eligible to upgrade with discounted pricing." Does it not mention the Loyalty discount because it's not applicable to a secondary line? Or perhaps because it's implied since she's technically out of her contract period? See answer to question #3
I'm trying to make heads or tails of this. At the time, it sounded like a great idea (her on a 1-year, me/primary on a 2-year). I'm hoping it will work out for us so that every year, one of us will be eligible for a new line. I'm only concerned with the unlimited data aspect being that she's going to be going from a 1-year to a 2-year and also the actual loyalty/discount aspect.
Thanks in advance for anyone who helps!!

My calling plan and line rental are not shown in M...

When I look in My BT at 'My Services' under Phone, it shows Unlimited Weekend Plan - correct.
There is no mention of the Anytime Calls package that I am actually paying extra for, although this does show up on my previous bills. There is also no mention of the Line Rental Saver package that has also been paid for.
WHY?
Dave

The two telephone companies I use (no names) are probably equally awful for their not giving an accurate picture of what they do before putting a corporate hand straight into my bank account. The obvious inference is that they are dishonest which would, I might think, impact on their image and sales. What I have learnt to do is to complain immediately when there is an unexpected charge. People who operate by stealth usually withdraw the hand pretty smartly when they are challenged.
Good luck,
Art

If you have an apple protection plan and upgraded do you need a new one?

I have just upgraded to the 4S and I have an apple protection plan for my 3GS. Do I need to purchase another apple protection plan?

Your old AppleCare does not transfer when you upgrade, sorry. And AppleCare+ for the iPhone 4s needs to be purchased at the same time as the phone itself, so I believe you are out of luck at this point.
http://store.apple.com/us/product/S4575LL/A
Seems you may be able to add it up to 30 days after purchasing the iPhone, but you have to go in person so they can inspect the phone beforehand.

Requested Verizon remove me from the Family Share Plan and They Refused.

Has anyone else had this problem?
The family share plan we currently have is a way to share data, minutes and usage for up to 5 phone numbers. Lately, it is causing a lot more stress and uncessary complication. I went in to try and upgrade my LG with a Smart Phone because I knew I was due for an upgrade, and the customer service representatives would not help me. We have a past due on our account of debt mostly from the other 4 phones on the account. My phone has used the least number of minutes and therefore, has charged the account the least.
I offered to pay my portion of the bill in order to upgrade my phone. They refused the offer, claiming that the entire account had to become current in order for me to upgrade.
Apparantly, I found out that another phone number on the account went in for the same reason a few weeks prior to me coming in to upgrade their phone. Verizon turned me away because the upgrade had already been used. The family member used my phones eligible upgrade for theirs. They were also able to perform successfully the same upgrade I wanted to do without any complication, within the same billing cycle - the account was past due when they went in to upgrade as well, and Verizon allowed them to upgrade.
In an effort to elimintate any future complication, I asked that I be removed from the account and transfer over to my own individual plan - keeping my same phone number. Verizon would not help me, claiming that the account owner had to authorize it.
When I asked the account owner if they would authorize the removal, they refused.
What do I do now if I do not want to pay the other 4 phones bill percentage, I want to get off the family shared plan and upgrade my phone?
Thanks,

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For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Change calling plan

We are on a 1400 minute calling plan and are not using nearly as many minutes as we used to. We want to scale back down to 750 minutes. I have been told repeatedly by Verizon I can do this online, but I cannot find where. Under the Plan area of My Verizon it only asks if I want to change messages, Internet spam and other stuff, not my basic plan. It's like finding a needle in a haystack, maybe by design. Can someone plese point me to exactly where I can do this?

benhath wrote:
Under "My Verison" , choose "Calling Plans and Services" then "Change Minutes, Text, or Data". Note that if you have an old grandfathered plan (Like I have family shared 450 from years ago that is no longer offered), your plan may not be visible. In this case for any options on that page you should see a warning that you must call support to make the desired changes. DO NOT make changes in this case since doing so may change your minutes.
JCBATES1999 wrote:
We are on a 1400 minute calling plan and are not using nearly as many minutes as we used to. We want to scale back down to 750 minutes. I have been told repeatedly by Verizon I can do this online, but I cannot find where. Under the Plan area of My Verizon it only asks if I want to change messages, Internet spam and other stuff, not my basic plan. It's like finding a needle in a haystack, maybe by design. Can someone plese point me to exactly where I can do this?
Also note if you use a substantial amount of Friends & Family minutes, these will disappear if you lower your plan to the 700 minute plan.
For example, on the 1400 minute plan you receive 10 Friends & Family #s. If you call these numbers for a total of 500 minutes/month and all of your other calls total, lets say, 500 minutes/month, then the minutes usage on the 1400 minute plan would only show up as 500 minutes counted against your allowance.
If you were on the 700 minute plan, you would not get the Friends & Family #s and your usage would show up as 1000 minutes, which would be your entire allowance and 300 minutes of overage minutes for an overage fee of $135 for this month.
Before you make this change, be sure that you will not fall into this category, as this could get very expensive.

Anytime Call Plan

I recently signed up to The Unlimited Anytime Plan........and was under the impression that Caller Display was Free......however the caller display has never worked, so I called BT and was informed that it should have been activated and apologised but it would be activated within 24 hours.
Later that day I was browsing BT's home page and checked the Anytime Plan and it was as set out below :
The Unlimited Anytime Plan includes:
Phone security and privacy See who's calling before you answer, keep your number private and stop unwanted sales calls – all for no extra cost when you sign up.
But Under The legal stuff at bottom of page -
Calling Plans and line rental:
Unlimited Anytime Plan – 3 months free. Offer extended to 30th June for orders placed via BT.com or by special invitation. Available to new Unlimited Anytime Plan residential customers signing up for 12 months. Usual cost of Plan (£4.99 a month) payable from month 4. Discount via bill credit. Line rental payable at £11.54 a month with Direct Debit and paper free billing. Cannot be used in conjunction with any other offer and may be withdrawn at any time. Exclusions and conditions apply.
Call Features at no extra cost. Customers must make at least two chargeable calls with BT per month, otherwise BT reserves the right to charge £2.59 a month for BT Caller Display or £1 per a month for the standard BT Answer 1571 service.
So I rang BT again and the operator confirmed that I would have to make two chargeable calls per month...I asked for it to be deactivated which was confirmed.
The following day lo and behold the Caller Display started working on my phone. I again phoned BT and was told that NO the charges did not apply as set out above but I asked for it to be deactivated, which was confirmed.
Lesson learned - All that glitters is not gold.
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That's not what it says in BT's official price guide. For Privacy at Home, the eligibility criteria are:
"In order to be eligible, Consumer customers must make at least 6 chargeable or inclusive calls per quarter with BT, (excludes calls made with BT Broadband Talk or Chargecard). Should these calls not be made, a charge of £7.77(Inc VAT) per quarter will be applied for the Caller Display service. Business customers are excluded from the BT Privacy At Home package.
Consumer customers who are billed monthly must make at least 2 chargeable or inclusive calls per month with BT otherwise a charge of £2.59(Inc VAT) per month will be applied for the Caller Display service.
The Caller Display element of Privacy At Home is subject to availability."
http://www.bt.com/pricing/current/Exch_Lines_boo/2-3410_d0e53.htm
In other words you only have to make 2 calls a month, NOT 2 paid calls a month.

Safari keeps printing that I cannot use it to get and upgrade for OX 10.9.3

Safari keeps printing that I cannot use it to get and upgrade OX 10.9.3?
Yet nothing but Safari shows up on the upper left hand "Safari" word just next to an Apple logo.
I have no way to do anything else as nothing else has or will come up on my screen.
Just getting here involved a great deal of flickering of any images on each screen.
What can I do next?
Or what can you do to help my iMac upgrade to OX Mavericks or better?

First, save and close any active documents, then all active applications you have started. If Safari will not close, find "Force Quit" under your Apple menu and close Safari that way.
Now restart the computer.See if Safari is behaving.
I just joined this community because Aplle screen demanded I show some group.
Have no idea what that means either! These forums have been wacky since a major format change (I can;t call it and upgrade) about three weeks ago. You posted just fine--we can work with that.
Another thought. Navigate this path: Macintosh HD > Applications. Find Safari and highlight it (single-click). Now press teh SPACE bar. What does it show for your version of Safari? If is says version 7.1, that is another issue we need to address.

Calling Plan and Upgrade

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