Why is it so hard to change my plan and upgrade my phone?

My droid 2 has not been working properly for the last month (send button for text broke) so I thought I would upgrade my phone to the droid 4 and go with a new plan ( 2 years is way up)....Wow, I'm getting treated like crap...I have been with verizon over 10 years and this has been the worst experience ever. They used to be a really customer service friendly company that made me feel like i was with the best carrier but that is not the experience they leave you with now.. I don't use that much data so i don't really care about the unlimited data but it's been a big issue with Verizon and they seem hell bent on getting me to pay for data on two phones even though the flip top i never used did not have data...
I have a flip phone that I added almost two years ago and pay about 15 a month for even though I have never used it. If I upgrade my plan which is over, they want me to pay an additional 30 for data access on a line I don't use? The first rep i talked to was pretty cool and he gave me some options to think about but he was also trying to get me to upgrade my second line which I really just want canceled. I have talked to three reps now and have been told three different things. Car salesman like to confuse customers too, it's an old but effective tool, but i really am losing patience with it. The last rep I talked to was not interested in helping me understand anything but was willing to help cancel my account. A store rep told me to stomp on my phone so it doesn't work at all and claim insurance so i won't have to pay the upgrade fee.  How is that ethical? I really just wanted to upgrade to the droid 4 and buy a car charger. I know i can't be the only one going through this. Any ideas?   

Why did you get the "flip top" if you never used it? Seems like kind of a waste of money to pay $15/month for a phone you do not use.
Did you happen to get this line so you could get an upgrade for your other line when it wasn't yet eligible for a discounted upgrade? Sounds as if this may be the case. If so, when is the contract over with this "flip top" line? If you just want to cancel the line but you have not yet fulfilled the contract, you would have an ETF which I assume would be for a smartphone.
My idea would be to cancel the line you do not use if you want. If it is not under contract and you don't use the line, why would you keep it?  If it is under contract, you would have to weigh the cost of the ETF vs the cost of phone service over the remainder of the contract period.
If you want to upgrade the line you DO use to a Droid 4, you have a couple of choices to make. If you currently have unlimited data, you could keep your current calling plan and switch to tiered data since you do not need that much data. The lowest tier of data available is 2 GB at a cost of $30/month, approximately what you currently pay for unlimited.
Another option would be to switch to the Share Everything plan. The minimum cost for this with 1 smartphone would be $90/month($50/month for 1 GB of data and a $40/month line access fee). You haven't mentioned what you currently pay for service or what your current plan is, so you would have to compare this new charge with what you currently pay.

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