18 months with the same problem

Question

i decided to post here as another avenue to try and get my phone line/BB sorted once and for all
in about march of 2010 (yes over a year and a half ago) i first noticed a noise on the line, either a hiss or a crackling
at that time i was with TALK TALK but after a year of struggling with them to get this sorted, i switched to BT with the promises that i would NOT have this problem, but still it persists and has even has got worse
it is an intermittent fault, it has been heard by call centre operators and by an engineer but has got to the point where
the crackling can get so bad that the phonecalls are either inpossible or it even disconnects  then rings and reconnects itself all on its own
it also effects the broadband. i used to have a 8mb plus speed with talktalk, which is now around 5mb on a good day, averages about 2.7mb and quite frequently, when the noise reappears on line drops away to 0
in the last 20 months i have had engineers out too many times to recall,well into double figures
even today ive had an engineer out and shock horror no fault found but the previous hiss has gone and my speed is over 5mb for the first time in a long time
is it policy to tell you theres no fault so they can bill you even if there is a fault
i have had sky out to check all the sky boxes and replace there extension lines
i have had my master socket replaced by BT
i have had my sky boxes blamed for the fault but still have the problems when they are disconnected
i have had 4 different routers
i have even gone back to a plain old fashioned direct into the wall phone and still no better
i have even emailed mr ian livingstone and had one of his executive level complaints people on the case, but even no response from here the last few weeks
all this time i pay my bills, with no form of compensation from bt, for all the troubles i have had
no doubt, even though this issue has been reported all over the web by many people, it will never be found, and i will carry on paying my bill, and putting up with a service that goes from bad to worse

Answer 1

Hi Artherdaily
I can have this looked into for you can you send us an email using the contact us form in my profile. You can copy the form address from the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
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