3520 All-in-One Scan Problem

Why is there a black line on the length of my scanned documents about two inches from either side of the document. This happens only during ADF scanning, but not when scanning on the glass. Any help will certainly be appreciated.

Hi,
I hope this HP document can help fix this issue. Pls click here
Kiko

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HP8600 Officejet all in one -scanning problem with ADF

Hi there - I have an Officejet 8600 all in one printer-scanner etc. I love it - it copies no problem - it used to scan both from the Automatic Document Feeder and from the glass.
NOW - it prints OK - it scans from the flatbed glass OK - but when you scan a document in from the document feeder - it scans 4 pages 1inch high then the document. This is really irritating as it never used to do this and I dont want to have to scan pages one at a time from the glass.
Thanks for your help!
Stella

Hi @Stella33, and welcome to the HP Forums! I would be happy to help you with your 8600.
Based on your description, it sounds like the issue is limited to the document feeder. Although the document does pick up paper, the following document will guide you through helpful troubleshooting steps to potentially solve the issue you are experiencing; The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Hp c6180 all in one scan problem

Hp all in one C6180 printer/fax/scanner/copier will not recogonize handwritings so as signatures. The letters and number print as characters ? ~ ! and some caps. I Appreciiate your help.

HI there marlenes,
This is generally going to be a limitation of OCR software in general. Despite how nice our handwriting can be most OCR does not pick it up as expected. However, software changes all the time and there some handwriting recognition software suites out there (depending on what you are looking for). Throw a search into google for "ocr software that recognizes handwriting" and there are a few links out there. Let us know if you find what you are looking for.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

1315 all in one scan problems

This printer used to work so well, but now there is no HP director with which to choose "scan" on my desktop or in my "all programs" field. I've tried to hunt through the troubleshooting section to no avail. No matter what the troubleshooter tells me to do there is no way I can see to scan, although it used to.
Thanks, e

Hi again cybasmith,
I just had a thought about the scanning issue. Do you by chance have a firewall or an anti virus protection running? If so I suggest we disable them and then run the Print and Scan Doctor again.
As for changing the password on the HP Forums, If you go to the main page on your profile, you will see on the right hand side "My Community"
Under My Community, you will see " Welcome cybasmith".
The next line will say "My Account" . Click on My Account.
The next window that comes up will have all of your information. Edit HP Passport > User ID - Password - Contact information - Security questions.
From here you can click on Password and this will take you to another window that will enable you to change your password.
I hope this is the information you are looking for.
Thanks again for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP 3520 All-in-One Printer Falls Out of Wireless Network Periodicially

We have an ongoing problem with our HP 3520 All-in-One Printer. We set it up for wireless printing and it works....for a while. Periodically, we find that it falls off the wireless network and will not print except when plugged into the USB cable. The problem is that my husband has an Ipad Air as his main device which he cannot plug into the printer and needs to have wireless working...and the main reason we bought this printer was to have wireless capability. We *think* that it may be falling off the network when we have a brief power outage or Internet outage, which happens occassionally for a short time. Also, on my laptop, although the wireless set-up to this printer has worked in the past, now I see that I can either connect my laptop to the Internet network OR the printer, but not both at the same time. How strange is that?
I have printed out the Wireless Network Test Results AND the HP Network Configuration Page, in case that information can be useful as we attempt to troubleshoot this problem.
Note that the printer is no longer under warranty.
I have reviewed numerous HP product support pages and feel as if I am running in circles. The help information is confusing to us and we have spent so many hours trying to troubleshoot this issue that my husband has completely given up on that printer and I am doing my best to try to save it since it is only about a year old.
We appreciate any help you can give us to remedy this ongoing problem.
PSCo

Hello there PSCo, Welcome to the Forums! I hope you enjoy your experience
I saw your post about your Deskjet 3520 dropping the network connection. It very well could happen if the power goes out or Internet disconnects. I have found a troubleshooting guide that is geared to help repair the wireless connection disconnecting. It will go further into detail about the causes and things to do to help.
I hope the steps work for you!
Printer Does Not Maintain Wireless Connection
Thanks for posting, enjoy the rest of your day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP 3520 all in one airprint not working. Firmware update cannot proceed

Dear HP,
Two days ago I purchased a HP Deskjet 3520 ALL in one printer. The installation went smooth and I am able to print wireless with my PC. However I cannot print with my iPad, iPhone 5 and using airprint. I am able to print with my HTC one mobile phone. I already went through the Apple airprint troubleshoot http://www.apple.com/support/ipad/assistant/airprint/#section_1 .
Trying to solve the problem I wanted to upgrade the firmware. But when I try to update firmware with the HP device updater I get the 'Update cannot proceed' message. I have tried a wireless update and an update with my usb cable connected. I have even tried various usb ports. I checked the control panel to see if my device was connected and available and it was. I have reinstalled the driver sofware from the hp website: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5162... . I have also performed reset (disconnected ALL cables, waited more than a minute, held the power button for 30 seconds and reconnected the power cable) but with result.
How can I update my firmware to the latest version to check if I can use airprint?
My current firmware version = STP1FN1241BR ( Hp docter)
I am using Windows 7 64 bit

Sorry for the delayed response. My phone quit telling me I had any notifications.
This could be a number of things really. Do not forget you can contact HP Cloud Support at 1-855-785-2777 and they may be able to assist you with this (not sure of any policies regarding warranty, etc, etc).
This link will cover some of the basic router settings. I wouldn't get into anything too detailed so these settings should be easy to change. I made this post to help me as a reference to network issues. The info here is from my time with Cloud Support in regards to helping you print from Apple/mobile devices. Although the post is titled differently, this is the same info I would have given you over the phone.
Let me know if that information helps you any. Also, try the HP ePrint app and see if the printer is found using that method. I am always happy to help so let me know what happens. I will try to keep a closer eye on here for your response.
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My hp 4580 "all-in-one" scans one page and then ... "scanner failure - recyle power and try again"

HP 4580 "all-in-one" scans one page and then ... "scanner failure - recyle power and try again"
Not ONE time but, EVERY Time ! WHY ? ! ?

Were you able to make a copy? Just to make sure that there is nothing wrong with the hardware.
Thanks.
I do work for HP. But i speak for myself.
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HP Deskjet 3520 All-in-one, after scan get message that I don't have enough memory.

HP deskjet 3520 A-I-O. Using Win 7, SP1.
Scan using Paper Port 12 to main desktop folder. Been doing it for weeks with no problem. All of a sudden I get a message after the scan that the printer doen't have enough memory to put the scan in the desktop folder. Tells me to turn off other running programs. There are no other programs running other than the ones I have had in the background during the privious hundred scans. Just in case I unpinned several shortcuts on the deaktop and from the Start bar. Still says not enough memory.
Turned everything off and back on...no change. Just prior I did change some of my default settings concerning my browser and CD/DVD, but nothing regarding the All-in-One.
I know that the printer puts data in memory before printing but I thiught that it was a temp file. Is there a place where information is stored long term? And if so can I clear it? What am I missing?

Hi Dadwpr,
Here is a link from Microsoft on how to run the Memory Diagnostics Tool.
http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer
Also I was wondering if you have changed the dpi of the scan and if you have tried a different folder to scan to?
Click on how to scan with Hp software, it will give you how to check scan settings.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03476857&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
Please feel free to contact me if you have other questions
Thank you
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Hp 8600 All in one printer problem with scanning through wired network its very slow!

Hi
i have problem with scanning thru network which takes almost more than 2minutes very slow compared to scanning when printer connected locally with USB. i need some solution to fix this issue. Plz advise me what needs to be done prior to scanning?

Welcome to the community @Larrypat
I understand your printer is not connecting wireless and only connecting USB. I have some questions and ideas for you that should help. Let's get to it!
Could you please remove the USB cable, run the Print and Scan Doctor again and send me a screen shot of the results from running the diagnostic tool?
Also let me know which model from the C7200 series you have:
HP Photosmart C7250 All-in-One Printer
HP Photosmart C7280 All-in-One Printer
HP Photosmart C7288 All-in-One Printer
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer. Run the Print and Scan Doctor afterwards and try printing.
Let me know how it goes and the results
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet 7310 all in one scanning/faxing problems

faxing and scanning will not work on my hp officejet 7310 all in one printer ... i have uninstalled and then re-installed, but still not working.... what am i doing wrong?

I'm sorry..... I did find an ERROR message.
When I clicked, it showed this: there are 5 green check marks and I will indicate with an *
* Device Manager
* Driver Check
* Device Status
* Window (WIA) Scan
* Solution Center
* HP Twain Scan
but then this:
! (a yellow exclamation mark) next to
Registry
HP Scan Flow Manager
Digital Imaging Monitor
Front Panel Test
Test Scan
Hope this helps you find my problem ......... thank you.

HP 1410 all-in-one Scanned Pictures not Saved

Recently upgraded my pc to windows 8.1 but the HP 1410 all-in-one printer scanner will not save scanned pictures. I attempt to "scan to file" but when I click finish I receive the option to scan more pictures or end (done). W"done" when I click done the "solution center" app returns to its home screen.
All other scanning properties are functioning correctly.

Hello there! Welcome to the forums @Dadoo1211
Please first try running the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results. Please let me know the outcome!
Thank you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Photosmart C3180 All In One Installation Problems

A while back I posted about problems with installing this printer, where the install cd v7.8.0 worked but the HP Set Up Assistant hung on the 2nd step. The software on the hp site for this printer (v7.9.1), did not work either, and froze mid install (couldn't even get to the set up assistant). HP support couldn't help me, repairing permissions didn't work, neither did resetting the printing system. I even tried updating cups and it didn't help either.
I found a way to get the printer to work by choosing HP Photosmart P1100 - Gimp-Print v5.0.0-beta2 in Printer Set Up Utility, but since I never completed the HP set up assistant, it came up every time I turned on the computer. But, I could still print.
Then one day I couldn't print, and when I went to Printer Set Up Utility, every driver I picked resulted in the "An error occured while trying to add the selected printer...server-error-service-unavailable", even the one that worked before (HP Photosmart P1100 - Gimp-Print v5.0.0-beta2)
What finally worked to get me back in the land of the printing was to do an archive and install of the OS and re-installing the latest OS update, then reinstalling the v7.9.1 software from the hp website. I have no idea how things got so messed up twice, but I thought I would share what finally worked just in case it helps someone else out there...
Mini Mac OS X (10.4.8) 1.42 GHz PowerPC G4

You are not alone.
I am having EXACTLY the same problem with my HP Photosmart 3210 All-in-One. Step two of the HP Setup Assistant stops me dead in my tracks. No printers are listed. Scan Utility just crashes upon opening. The System Profiler lists the printer in both the Printer section & the USB section. I installed the new HP (Universal) 7.9 dmg as an Update; worked fine until I tried to scan. It will do everything, except scan.
Most recently, I did a System Archive & Install (after many MANUAL* printer uninstalls & reinstalls of HP software....), then applied: MacOSXUpdCombo10.4.10PPC.dmg, (brings all up to date in one step).
And a fresh install of HP Universal 7.9.....no change. I did notice that one set of instructions (for installation) said not to have the printer connected until prompted by the software (which never happens). Another (most recent) said that the printer MUST be conected (and 'on') BEFORE beginning the software installation. Neither one worked. And Hp hasn't been able assist any further. If they come up with something, I will post.
Oh, I also tried installing only the Original software that came with the Mac & the 3210. Now that doesn't work either.
But I'm Still Hopeful,
Scott Smith
P.S. I am using a Powerbook G4....
*I have complete instructions on this process if you think it might help your situation.... (it removes all hp stuff & built-in Mac/HP driver stuff.)

Hp officejet 6510 all in one fax problem

i have installed Hp officejet 5610 all in one to windows 7 64 bit , but fax is not working.
Drivers is been downloaded from hp website.
Kindly provide the solution to use the fax .
Printing & scanning is working fine.
I kindly await your answer

HI,
Disconnect all cables and connect directly to a different wall outlet and try again.
Although I am an HP employee, I am speaking for myself and not for HP.
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HP 7520 all in one - scan to computer won't work

Hi there,
I was wondering if someone would be able to help me with a scanning issue. I use my HP 7520 wirelessly, and the printing works fine. I can scan to email and to a USB, but scanning to my computer won't work. It used to work, and stopped one day. I've tried shutting down the printer, computer, and router to re-start.
I also followed all of these directions:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?javax.portlet.begCach...
I have a Mac OSX 10.8 operating system. I tried un-installing and re-installing the software, nothing works. But the printer is connected to my wireless network. The only thing I couldn't do with those instructions is under the "check scan to computer setting" area, number 7. Whwn I open my print que and click on "settings", I don't have a utility tab. So there is no where for me to check the box "scan to computer". Is that the issue? Not sure why I don't see this on my computer. Thanks!

Hi clh283 and onespeedbiker,
I understand you aren't able to scan from the printer to the computer.
Thank you for your reply.
I will be happy to help you with this.
If you are missing the Utility tab then you won't have the option to enable the scan to computer.
What drivers did you install?
I would uninstall the printer. Uninstalling the Printer Software.
Follow these steps to repair Disk Permissions.
On the Apple menu bar, click Go, then click Utilities.
From the sub menu on the right, double-click Disk Utility .
From the list on the left, select your drive or active partition.
Click the First Aid tab, then click Verify then Repair Disk Permissions .
Restart your computer.
Then download and run the installation.
Here is the URL for the HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers - Mac OS X v10.6, v10.7 an...
I have provided a document for A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning. Steps for enabling the scan feature.
This information is for onespeedbiker since you are using Win XP.
I would download and run the Print and Scan Doctor since it might resolve the issue automatically.
Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows.
Hope this helps.
Thank you for posting on the HP Forums. Have a great day!
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Gemini02
I work on behalf of HP

1350xi All-In-One Printing problem

I've had a 1350xi All-in-One printer for a long time, and just recently it began printing the test page (for aligning a new cartridge) every time it is turned on. It doesn't seem to matter if it is connected to a computer or not. How can I change this?

scan the alignment sheet immediately after it prints, and that should complete the alignment process. then, the print will stop printing it until you replace the cartridge again.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.

3520 All-in-One Scan Problem

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