5800 xpressmusic - internet issue

Hi All
Using the interent on my 5800 last night, the battery died and the phone switched off when still browsing. Since fully charged and switched on i cannot access any of my bookmarks or any of the search results when using yahoo. The page seems to open then close straight away. There appears to be an error message pop up and close before you get a chance to view it...
I have cleared the cache and history, rebooted - no success
I have also done a full factory reset - no success
any ideas before i phone T-Mobile and go round the world to get told 'take it to a service centre'?
Thanks

back up your data and try code number 2, read carefully
1. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data)
Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for ALL operations listed here is 12345
2. *#7370# - Reformat your phone (out of the box, tho keep in mind that most newer nokia phones at least n series, e series and s60 based phones have udp - user data preservation so not ALL data may be lost. still it is a good idea to always do a back up of your stuff.)
3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
hard reset - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons ( for Nokia 5800XM - use the following buttons to do a hard reset, GREEN/RED/CAMERA keys pressed all at once on power up. this will only work on 5800's that have firmware version 20... and up. )
If these codes are not working the only thing for you to do is contact your Nokia Care Center/Service for assistance.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Similar Messages

5800 XpressMusic Software Issues

After playing the phone for about a week, I found a number of software issues as follow:
1) In the built-in web browser, it is not able to start a new line in multiline input control with the 'Enter' key.
2) The predictive text input will be turned off automatically. This is the step to reproduce the error. Enable the predictive text input. Then go to www.gmail.com. Click on the username input. Click on the password box and then click it back to the username input. You can observe that the predictive text input is turned off.
3) The keyboard input becomes slow when the text messages length is long. This is a problem when you are replying text to a prevous e-mail which you normally will have the previous e-mail conversation appended after your input.
4) The built-in web browser can not be used to connect to the facebook full site.
5) When you take the picture, the picture output is different (in terms of the exposure settings & orientation) if you use the camera button on the touch screen against the physical shutter button.
6) Calendar are not restored to the phone either using the backup created using the file manager in the phone or using the Nokia OVI suite on the PC.

15-Dec-2008 06:31 PM
pr1nc3 wrote:
o gosh ttoooo much wining ... guys im a nokia user for the past 4-5 years i used almost all the kewl gadget tyypo phones never had any issue with the phones, u guys must be downloading some third part non compatible stuff, or not supported files to your phones thats why,
i used n95 that evry body complained abt ,hanging restarting blah blah.. when it came in the begining i used and download all types of scrappy softs..i saw results. never had any problems with the phone itself ,may be some 3rd party apps gave problems once in a while. used n73,n82,n81,e51,e65,e90,e66,e71, ....... list goes on..!!! all phones for 2- 5 months... never had any problems.. i had one slight problem with n78 only ,, earpeice speaker sound was low,, then later came to know there is a screen protector covering the speaker.. thats it..
i m amazed to see all these reviews... darn.. tooo much problems.!!!
You are correct. I have not had nearly as many of these problems that people are having. Not even close. I had one of the first gen N95's with the **bleep** battery but the phone worked well after the first upgrade.
I have an open challenge to anyone here to provide one phone, just one that has no problem. From the iPhone to any SE or Samsung phone, to Motorola. ALL phones this complicated are prone to problems because us, the consumers want faster, better, more features and we want it now. The product cycle for a phone is about 6 months from conception to birth. There is no way to properly test and debug all things in this period.
So anyone, please show me where there is a perfect phone out of the box.
Show the KUDOS button some love.... Hit that bad boy.... It don't hurt....
Apple iPhone 5,
Retina MacBook Pro, iPad Mini, Nikon D4

5800 XpressMusic Mass Storage issue

I've been quite happily using my 5800 XpressMusic as an mp3 player by attaching it to my PC with the USB cable, copying over the songs/book, and then deleting them when done. Suddenly, I'm no longer able to do this, and the contents of one of the folders on the phone seems to have become invisible. to the PC (Attempting to ls the directory gives an input/output error) I've tried resetting to factory settings and also rebooting the machine in case udev or usbfs was to blame, but the problem persists. Any thoughts?

my 5800 having problem with memory stick, every time after i connect with pc and transfer date from my phone or to pc, the 5800 is unable to access to memory stick sms. error msg shows unable to access to memory stick then its switch to phone memory. why its happen and any solution? i already update firmware ver. 31.x.x but still same problem appears.
-=[ Nokia 5800 XpressMusic ]=- -=[ Nokia N97 mini ]=-
-=[ V 50.0.005 ]=- -=[ V 10.0.020 ]=-
-=[ Type RM-356 ]=- -=[ RM-555 ]=-

5800 XpressMusic can't set Lock Code

I’m having a problem to set up a password in 5800 XpressMusic. I know the default password is 12345, but I can’t change it. Is there anything I can do to fix this issue? Thanks in advance
Menu > Settings > Phone > Phone Management > Security > Phone and SIM card > Lock code > 12345 > New lock code > 11111 > Code error

Try to lock your phone by entering default code. Check whether it's working or not.
Glad to help

Hopeless disk-full error of my 5800 XpressMusic

Dear Nokia,
I'm using my 5800 XpressMusic for quite a long time a I like it for many things: long battery life, ergonomics, etc.
There is one terrible bug though that spoils the pleasure. I'm constantly getting "disk full" error.
I have read all forums/discussions/advises about the problem. I have cleaned up the browser cash and the cash of all other applications. The firm fact is that all the files (including hidden ones) in my C drive occupy about 20percent of its size but the disk is full.
Yes, I know that if do the hard reset, it will help. BUT I JUST DON"T WANT! Last time I did it, it took me hours because the new firmware would not want to install or something.
It is an obvious bug of the file system. Why, dear Nokia, are you making updates of the firmware with new graphical features and (sure everyone needs it) dynamic scrolling WITHOUT FIXING THIS BUG? Can you at least make an app that would recover the lost space?
Is it not a proper message for discussion forums? Probably! But there is no support anymore to contact. All "contact support" links end up here. You are not trying to help your customers with their problems, you invite to discuss them. How nice!
Could you please give some response to the issue? So far i've only seen reports of desperate users trying to fix the problem.

Hello, w00dman. Welcome to the Nokia Support Discussions!
We are sorry to hear this. You may try the below fixes:
Close some applications and try again
In this case there are too many applications active at the same time. The problem can be fixed by closing some of the applications:
Long press the Menu key to see the list of active applications.
Select the applications which are not needed and close them.
If this doesn't help, switch off and restart the phone.
Delete or remove some data from C: Phone memory
The phone notifies you if the phone memory or memory card free space is getting low. There can be different error messages shown this situation, for example:
"Memory Full: Delete or remove some data from C: Phone memory"
"Disk Full : Automatic retrieval of mailbox for exchange disabled"
Free your Phone memory
Transfer some data to the memory card with the File mgr application (select Menu > Applications > File mgr.). Select or mark files to be moved, select Options > Organise > Move to folder and then the destination folder.
In order to free memory, you could also remove or move the following items:
Messages from Inbox, Drafts and Sent folders in Messaging.
Define a shorter sync period in Mail settings to remove retrieved e-mails.
Clear the web browser cache to free some memory (select Options > Clear privacy data > Cache).
Saved images, videos, or sound files.
Contact information.
Calendar notes.
Downloaded application packages.
If there are applications which are not needed any more, uninstall them (select Menu > Settings > Data mgr. > App.mgr. > Installed apps.).
Any other data that you no longer need.
Use the memory card in the Camera application (select Options > Settings > Memory in use to define the memory where the images are stored). Or copy images and video clips to your PC with Nokia Suite.
Let us know how it will go.

5800 XpressMusic Screen...

I'm having a problem with my Nokia 5800 XpressMusic screen...
When i turn the screen on, receive a phone call or even make a call (anything that turns the screen on) the screen blurres, when i use the buttons "blindly" for a while the screen returns back.
I really don't know what's wrong with the screen, i don't know if the problem is with the screen or it's a software issue...
Please if anyone can help me out..

saleeeema wrote:
I'm having a problem with my Nokia 5800 XpressMusic screen...
When i turn the screen on, receive a phone call or even make a call (anything that turns the screen on) the screen blurres, when i use the buttons "blindly" for a while the screen returns back.
I really don't know what's wrong with the screen, i don't know if the problem is with the screen or it's a software issue...
Please if anyone can help me out..
Take your phone to a Nokia Care Point.
If you want to thank someone, just click on the blue star at the bottom of their post

5800 Dropping Internet Connection

My 5800 XM is giving me grey hair!
I have great 3.5G signal with my 5800 and any other 3G phone in the same spot. I oftenly play WarCraft3(DotA) Online and it randomly drops connection, sometimes after a few minutes, other times after 1-2 hours. This also happened in regular browsing but obviously the page refreshes after the drop occured so you won't really notice. But with online gaming, as soon as you drop, you're out! And I've been "Vote Punished" a few times because of this.
What I did to try and solve the problem that didn't solve the problem.
Used XP Pro SP2, now using Vista Ultimate
Updated the phone software, currently running v50
Played around with the connection settings on phone. e.g.
* Switched between Bluetooth and USB cable
* Selected different Operator
* Changed Speed from 3G - 2G
* Switched from UMTS/GSM/Dual Mode
* Ran connection without OVI suite
* Replaced USB cable
* Disabled ALL apps running on pc
* Switched between settings sent by my service provider
* Created high speed link
* Hard and soft reset phone
* Reloaded phone completely, updated software from scratch
* Removed Memory Card
* Allowed Firewall settings, disabled Anti-Virus
* Found someone with a brand new phone, same model - did exactly the same
Although, with same pc and software I connected an E66 and it worked perfectly! Never dropped the connection, even connected a second PC through LAN and didn't even lag or spike or drop...
Might this be a bug on the NOKIA 5800 XpressMusic or what?
Please please please help, I've been struggling for months now!

Hello,
The URL for the hotfix adviced by Ovi: http://support.microsoft.com/?kbid=925681 which is infact not a download page, but a page explaning the situation and you make request for the download. Hope it helps.
By the way, I'd like to criticize Nokia Ovi team: As this message pops up in Ovi software, wonder why they do not include the damn hotfix file in the package? Nokia is quite ignorant on this platform software, when you compare it with competitors iPhone (Apple), Android series (several providers and Google) and even Microsoft. iPhone in this case, works like a breeze when you want to connect to internet. Nokia has been producing GSM devices since 1992, after 18 years they probably think we are the slaves to use their devices forever.

Nokia 5800 XpressMusic Gallery, Accelerometer etc ...

Hey everyone, got a Nokia 5800 XpressMusic as my birthday gift. Love its camera, style, features etc. But there has been some Issues I am facing/discovered recently. Please help me!
Gallery:
I've got some ringtones I transferred from my old phone. But the problem is they are listed in the "Songs" folder, in the Music Library. This is a bit frustrating because I don't want ringtones to play when I want to play all of the songs. eh? They won't move to the "Sound Clips" folder. I've tried many things...but I couldn't fix it. Pls help
Another thing is that when I load up my device with new Images and videos, they don't get added to the "Images and Videos" folder, unless I move them to the folder which the phone created itself and saves the pics and vdos captured by the camera. Then they get added to the gallery..I think. Is this a issue or it supposed to be like this? Pls tell!
Accelerometer:
Sometimes when I had to restart the device, after it freezes or hangs up etc. The accelerometer sometimes doesn't work. When I put the phone horizontally (to rotate the screen or images) It doesn't work. And I had to restart the device again to make it work..(the device takes a while to boot up though..)
Other "funny" stuffs:
I've heard that you can put up to four contacts in the contacts bar (favorite four). But in my one, I can put up more than four! How's that?
When I press the media key and activate the media bar, then tap the "Images and videos" icon, shouldn't it directly navigate me to the Images and Video folder? But it takes me to the gallery homepage, (where u select where u want to go, Images and videos, songs, sound clips, other media etc) why is that?
Current software version: V 52.0.007 . Updated it using Nokia Ovi Suite. Previous version was V 52.0.004 .
Full model name: Nokia 5800 XpressMusic Navigation Edition. Bought on Dec 13, 2010
Please provide me with solutions to this problems. I would appreciate it very much!
Solved!
Go to Solution.

gallery: it's supposed to be like tht. Irritating but the problem is all .mp3, .mp4 sound files are read as music files.. Sound files r .amr and .wav files i guess.
Accelerometer: chk if ur memory card is corrupt or not. After update, did u try hard resettin? F u dnt hv much data to lose, u cud do a hard/soft reset, using *#7370# code. Nd if u make a backup before reset, which u should, avoid restorin the settings and files after the reset.
If u'v lot of data to lose, try switchin off the mobile, remove battery, sim, memory card for 10/15mins., reinsert and switch on. If this doesn't solve, resettin is ur final option.
As for contact bar, i donno if tht's how it is in Navigation edition. If it isn't, resettin will surely solve this. But do not restore settings frm backup after reset.
The one touch image icon is supposed to do tht. No issues.
Memory card corrupt: ths s not necessary, but u could check ur memory card. For this u'l have to attach ur fone to pc in 'mass storage' mode. Open my computer on pc. Rt click on ur memory card nd goto properties. Under tools tab u'd find 'check disk for errors'. Run tht. If there'r any corrupt files, it'l be solved. In my experience corrupt card usually leads to some or the other issues in the phone..
Repost if u've any query.
F problem solves, Kudo!
Regards,
Dr. Shoubhik

Nokia 5800 and AVRCP issues.

Hi ,
First of all I just regret having 5800 in the first place, I really pity nokia , they have lost all the respect I ever had for them.
Starting with the problem I bought a Jabra BT3030 few days back to use it along with my nokia 5800, Nokia 5800 does support AVRCP profile ( atleast they have mentioned it on their website http://www.nokia.co.in/find-products/products/nokia-5800-xpressmusic/specifications ) , 5800 ( Rev : 20.0.012 ) just fails to understand the remote play / pause / forward and backward tracks commands. Which I found to be working perfectly with Nokia E51/E71 and to my horror even the old N73 connects seamlessly.
I have tried with two of 5800 handsets ( even both having the same colour :-) ) and no wonder they had the same problem , I am not sure of the firmware revision of the other handset , but it wont be greater than 20.0.012 for sure.
I had mailed this to nokia support regarding the problem and following was their reply;
"This e-mail is with regard to functionality of headset Nokia 5800. We regret the inconvenience caused. We would like to inform you that Nokia does not recommend the usage of non Nokia enhancement with Nokia product as it might hamper the optimal performance of the phone."
What a pity I must say, the people replying dont even understand the meaning of bluetooth standard's which have been written for AVRCP.
Please advice if anyone elseis also facing the same problem and how should I tackle this.
Thanks and regards,
Mahendra

Hi,
The intention of these boards are for individual users such as yourself to share their opinions and assist each other. These forums are mainly for user-to-user support.
The moderators are only here to moderate and we will not be able to provide any assistance.
You can read about our policies and the way Nokia follows this forum in an older post entitled "Is Nokia Listening" from the link below:
http://discussions.europe.nokia.com/discussions/board/message?board.id=news&thread.id=784
However, if you would like to hear from Nokia, you can use the "Contact Us" link at the top of the page and then, select your country in the section "Call or Email Nokia Care".
Regards,
Concordia
Message Edited by concordia on 14-May-2009 02:51 PM
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10.3.9 Internet issues

Hi All
i have been trawling through the fourms and still cannot find a solution to my iMac internet issues. I have done a complete format and reinstall of Mac OS X 10.3.9 (to be fair i downloaded update on another computer and instelled via USB stick) everything works great can import into firewire from camcorder etc. Airport card can see the wireless connection but when i enter the password it states there is a problem and connot connect. I have tried everying (to what i can understand anyway) and teh main reason for a clean install was to get rid of any possible conflicts that may have been there.
everything else can use the internet including my MacBook (intel) fine. Some one did suggest once that DNS settings were not correct which to be honest i did not userstand how to alter them, plus if eberying else was ok why just this iMac playing up.
Please can you assist just want to this to connect so my son can upload his filming to pleople for his re school assignments.
thank you in advance
Peter

Oops!
Could you specify what iMac you have, the specs of the system & computer,
as that may help research or find workable ideas for you to try. This would
help in troubleshooting, or in discovering Support articles to link you to in
the course of a discussion.
I just re-read your post and had thought it was for a later
mac + OS X that would not run in PowerPC vintage!
(The mention of MacBook threw me off, as did a recent newer
OS X upgrade that may run -- in that newer hardware 10.9.3)
So you've upgraded a PowerPC iMacG4 to Leopard 10.3.9
and the internet doesn't work? The wireless router may be
using a different security protcol than the old Airport Card
can support; you may have to test the unit via Ethernet to
be sure the computer itself is fully updated. It may go to
Apple servers to look for Software Updates.
The settings for the wireless security may be incorrect,
since later WPA2, won't apply to vintage AirPort card.
With a later OS X such as Tiger 10.4(.11) the odds do
improve for connectivity to the internet.
The DNS settings should not be an issue if you can use the
internet with a recent version computer and later OS X.
Not sure how to help, except to try as a test, to run without
the security you'd really want with the wi-fi (WPA2, etc)
turned on, to see if the old iMac can then use it.
Another issue would be the lack of correct frequency; a
newer Wi-Fi system may not be set to be backward
compatible to 802.11a/b, newer ones use 802.11/b/g/n/+
You may check to see if the router has a setting to allow
use of lower or older spec connection.
•Solutions for connecting to Internet, set up sm Network & troubleshooting:
http://support.apple.com/kb/HT1714
•Creating a small ethernet network:
http://support.apple.com/kb/HT1433
Panther is a very old OS X and hardly finds any support.
There is an area in ASC discussions for 10.3.x & earlier:
https://discussions.apple.com/community/mac_os/mac_os_x_v10.3_and_earlier
You may be able to get a download .PDF manual for Panther
http://manuals.info.apple.com/en_US/MacOSX10.3_Welcome.pdf
Or later Tiger, in .PDF from this Manuals support site:
http://support.apple.com/manuals#macos
Sorry to not have more info...

NOKIA 5800 Xpressmusic software updates

Hello,
its been 3 months since v60.0.003 has been released and it is still not available for my phone
phone model: 5800 xpressmusic
product code: 0596011
software version: v52

well according to researches i made, this code is from italia hoping that soon the codes will be unlocked

GPS nokia 5800 Xpressmusic

Hi, I'm from Romania and I want to use GPS for free but i can't.I don't lnow how work.Where is the download for Gps for my Nokia,how to install?Thanks! I have already installed Maps but don't work,i can't see the maps.

Hi AdyTza
Latest version of OVI Maps available here:http://maps.nokia.com/services-and-apps/ovi-maps/free-downloads#/nokia-5800-xpressmusic/
You need to download regional maps to your device with OVI Suite, microSD needed in 5800 and OVI Maps run once with memory card in place.
You don't need a network connection for OVI Maps application to work but the Assisted GPS feature does require network connection for rapid positional acquisition, found in "Location" application.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Problems to sincronize Nokia 5800 Xpressmusic with...

My Nokia 5800 xpressmusic sistematically sincronizes extremely bad with Outlook in Windows 7. Either it duplicates contacts, or sincronizes some and some not, many contacts incomplete but with duplicated info within, or deletes from Outlook contacts that I need, or aborts the sincronisation randomly.
The last time I had erased all the contacts, notes and calendar from the mobile in order to sincronize from scratch with a laboriously just depurated Outlook and what happened? it deleted half of the contacts, the notes apparently sincronized well, and the calendar aborted the sincronization repeatedly. Does anyone have a clue o what is going wrong before I buy another mobile brand?The software in the mobile and OVI Suite are updated. Anyway, this has been happening with previous versions as well. Another problem is that the fields in Contacts do not match after sincronization with those in Outlook, and the information in each contact is partially duplicated and/or incomplete. I can send printed screen of the windows in which the errors have been informed.

I have exactly the same problem.
It is very often impossible to synchronize.
I am able to send SMS-messages (via bluetooth connection), but unable to synchronize.
When clicking on the "synchronize" button or when choosing "synchronize" from the pulldown menu, OVI Suite may or may not synchronize.
I am unable to keep my Calendar in sync.
If this does not get resolved soon, I will get another phone and it will certainly not be a Nokia.

5800 xpressMusic VoIP?

Hi,
I am not sure if this is the right place for this question - but can anybody tell me, if the upcoming mobile 5800 XpressMusic will come with support for VoIP.
Thanks a lot and Kind Regards
Gerfried

30-Nov-2008 10:12 AM
vikasbansal wrote:
But Nokia N95 supports & Nokia E51 supports VOIP (SIP). Since N96 & Nokia 5800 are advanced version handset & don't know why VOIP (SIP) support removed from these handset?
The SIP stack is there on the N96 at least. I can create a SIP profile and register it to my Asterisk server no problem.
The problem is that there is no front-end application like there used to be in FP1 devices such as the N95-1/2. Some FP2 models such as the N78 have had that functionality restored. The N96 is not one of them, though, much to my annoyance
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

5800 XpressMusic E-Mail Problem

I used for about 6 days the integrated email client of my new Nokia 5800 XpressMusic but now it doesn't work anymore.
It just stays fol a long time "Connecting to mailbox", and after 2-3 min or something, it says "Operation Time-Out".
I didn't change any of the settings
I can fully access the mailbox from the web browser.
Can you help?
Thanks

hgohel wrote:
Yes, there is another client you can try - the new messaging client from Nokia. I don't know the exact name, but look in the Email forum and you'll find a discussion and links.
It's here: http://email.nokia.com/

5800 xpressmusic - internet issue

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