8620 won't scan to computer

My printer will not scan to my computer. I have gone into the hp utility app and trie to "enable scan to computer" and it says "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." I have followed the link and re-installed my software twice and installed hp scan too but it still wont let me scan to computer. I have the absolute most recent software and it still tells me scan to computer cannot be enabled. Please help me!!

Hello mcason5,
Regarding the 8620 not scanning into the Mac 10.10, I would like to see if I can help. I assume that you are using Wireless connection, is that correct?
I dug up some scanning troubleshooting steps you can try: A 'Computer Not Found' or 'Connection Error' Message Displays for HP Officejet Pro 8610, 8620, 8630,...
Give those a try and reply back with the results.
JERENDS
I work on behalf of HP
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HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software. If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

C309a won't scan to computer

SPECS: Vista Ultimate SP1, Trend Micro PC-cillin firewall, HP C309a printer
I can send & receive faxes, I can print from my computer and I can make copies. Everyime I try to scan by pushing the scan button on the printer I get the message to try scanning from my computer, EXCEPT one time yesterday it actually scanned when I hit the button but the very next try I got the error message. Sometimes it goes through the menu, I push scan, select scan to computer, the printer shows the name of my computer on the LCD screen and I push OK, the screen shows "scanning now" then gives the message to try from my computer, other times as soon as I hit the scan button i get the error message. Sometimes by going to HP Soluton Center on my computer I can get it to scan from the scan document selection, sometimes not. Just now I tried to scan from my compuetr and got an error message with 6 options to try, none of which helped. I have tried to un-install & re-install several times, had the firewall off, etc. Any ideas to get my scanner working as it is supposed to? Thanks for any help!

I also had the same problems for a few times, then finally figured out n remembered where i might unknowingly change something to cause the problem.
Go to HP Solution Center.
Click on "settings", the 2nd icon from lower right corner.
So the screen would change to "Scan Settings" (, Fax, Print, n Other Settings).
Point n click your cursor to scan settings with a right arrow.
Then it shows: (Scan Picture Settings, Scan Document Settings, Scan Preferences, Button Settings, n )
click on " Scan to...Setup".
It appears: Scan To...Setup (Front Panel List).
U see "Available Scan Shortcuts" on the left.
Click n Add (->) one by one to the right " Front panel List (Scan to Button)".
Finally, click on "Update the Device".
So when u press "start scan" (or Scan n ok), it will show u a list of Scan Menu on ur printer control Panel.
Select "Scan to computer" n press ok.
It will show u "Scan To", which r the selected items u just added one by one.
Then choose the one u want.
It should be working as it is supposed to.

C309 won't scan to computer

I can no longer from my C309 to my laptop. Starting the scan from the computer does not offer me a pdf option. I have recently bought a new laptop (a Dell) after experiencing the same problem with my previous laptop (a Toshiba). At first the scan from computer worked with the Dell but has now stopped. This seems to have been a common problem with the C309, but the solution I found on the forum does not work for me. For some reason my HP program folder contains neither the HP309 program identified in the solution nor the HP Service Center identified in another piece of on-line advice. SHould I buy a new printer/scanner (which will not be from HP!)?
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Hi
Thanks for reporting the issue. It seems that the HP printer program is not properly installed.
Download the FULL software from below link and install the software.
http://ftp.hp.com/pub/softlib/software12/COL26021/mp-66918-5/PS_AIO_05_C309a_Net_Full_Win_WW_140_047...
Happy Printing
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HP Photosmart 6525 won't scan to computer (wireless) anymore

My HP Photosmart 6525 no longer scans to my PC via wireless (it used to work just fine).
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I have the same problem on an Officejet 4632. I recently updated software on the printer. I can print but not scan due to connectivity issue. Need help.
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HP 7515 won't Scan to Computer

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Hi @jimalo,
I see by your post that you are unable to scan. I can help you.
Is the printer still installed and printing on the computer?
I have provided a document with some steps to try to see if that will resolve the issue.
A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
If the printer isn't back on the network, please check this document out.
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

HP Officejet 4620 won't scan to computer

I'm running windows 7. My computer is enabled and shows on the printer control panel. I have uninstalled and reinstall from the HP Disc. I start scan and it says "preparing to scan" on the display. Then it shows Scan could not complete Connection to computer has been lost or OCR app is not installed on computer. I get the same thing if I try to connect vis USB.
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I've searched the forum and still lost. All the wireless printing and faxing works fine.
Any suggestions??????

All of that looks fine. Check the firmware on the printer. It may be out dated and need updating. If it updates, it might fix the problem. Let me know what happens.
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HP Photosmart 5510d series won't scan to computer, windows 8

I can not seem to scan from my HP Photosmart 5510d to my Windows 8 computer. I can print... just can't scan.
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Hello,
Please download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

HP Photosmart C5180 won't scan to computer?

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Hi marisam,
Welcome to the HP Forums! I see that you cannot scan to your computer with your HP Photosmart c5180. I am happy to help! I have a few questions for you:
What Operating System are you using? Windows or Mac? What version?
Can you make copies with the printer?
Is the power cable plugged into a surge protector or directly to the wall outlet?
In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hp officejet 6500a won't scan to computer without ink cartridge installed?

Why do I need an ink cartridge installed to scan a pdf to computer?

Hi,
I did mentioned this around 2 years back: Vendors (all of them) should allow scan function without ink but looks like the answer is: before it's a scanner, it IS a printer and it needs inks to perform its primary function: printing. No inks, it may stop to do anything during the warming up process.
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Adobe Update lost scan to computer

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Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
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- Go to System Preferences > Print & Scan
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WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Try scanning from your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Deskjet 3051A won't scan to my computer

Hello, my mom gave me this printer, it was previously hooked up to her computer, and when I try to scan on my computer it says "Computer not found. Ensure HP software has been installed on the computer." How do I install the HP software? It prints fine just won't scan.
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Hi,
Have you installed software and drivers on your computer yet ? Please use the CD which came with the printer or download from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5117616
(Note: you need to select the right Operating system for your computer before download).
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Can't Scan to computer with HP 8620 on Yosemite

I just purchased a new HP OfficeJet Pro 8620. When I try to scan to computer, either through the software on my mac or via the panel on the printer, I receive the messages "Scan to Computer Cannot Be Enabled" or when from the printer "Scan Unsucessfull".
This 8620 replaced my HP LaserJet CM1017. I had no problems scanning and printing with this laserjet on the same Mac.
Any help would be appreicated.
P.S. I tried the tips from this link...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04090234&tmp_task=solveCategory&cc=us&dlc=en&la...
Step one: Check the Scan to Computer setting
On the main menu, click the Apple icon (), and then click System Preferences.
Click Print & Scan.
Under Printers, click your printer, if you see more than one printer.
Click Open Print Queue. The print queue for your printer opens.
Click Printer Setup or Settings. A new window opens.
Click the Utility tab, and then click Open Printer Utility. The HP Utility window opens.
Under Scan Settings, click Scan to Computer.
At the top of the screen, click the check box next to Enable Scan to Computer, if it is not already checked. Scan to Computer is enabled.
When I get to step 6, there's no Utility tab.

Hi there @faruz
Welcome to the forums
I saw and read through your post about the scanning issues you have been having with your Officejet 8620 and Yosemite. I have some steps that I would recommend to see if they help!
In order, try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart your Mac
Re-add the printer, here's the full driver: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
Good luck, let me know the outcome!
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet 4500 won't scan to my computer

Hi My printer won't scan to my computer. It says "No scan options". I could scan before, I'm not sure what happened. Please help. Thanks

Hello Sibongile,
Welcome to the HP Support Forums! I see you are not able to scan to your computer with your HP Officejet 4500, you had no problems previously it just started happening.
To better help you can you please let me know the Exact model of OJ 4500 you are using, there is more then one model in the 4500 series.
Please start here: How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG)
Make sure to enable to scan to computer option in the HP Printer Assistant. I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

8620 won't scan to computer

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