8820 Desktop Manager will not start

I have installed, uninstalled and reinstalled BB8820 Destop manager V4.2.2 rel338 twice. I cannot get the program to start.from RIMDevicemanager.exe When I went through the setup procedure both times it neither set up a shortcut NOR could I view the program from the WindowsXP Start window

So if you check under Start | Programs | BlackBerry you don't see Desktop Manager listed? Does it show as being installed under Add/Remove Programs? Also navigate to C:\Program Files\Research In Motion\BlackBerry. See if you have an executable called DesktopMgr.exe. If you double click that does the program open?
Try going into the Task Manager and end any of the the following processes: BbDevMgr.exe, DesktopMgr.exe, RIMDeviceManager.exe. Try to start the program afterwards
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Desktop manager will not start

Hi all
I am experiencing problems trying to launch desktop manager. Whenever I try to start it I just get the blank start up screen which does nothing until I haver the cursor over it. At this point I am greeted with a "(Not Responding)" message.
I have uninstalled/reinstalled several times, tried maany different fixes on the forums to no avail.
Does anyone have any new suggestions please.
Paddy

So if you check under Start | Programs | BlackBerry you don't see Desktop Manager listed? Does it show as being installed under Add/Remove Programs? Also navigate to C:\Program Files\Research In Motion\BlackBerry. See if you have an executable called DesktopMgr.exe. If you double click that does the program open?
Try going into the Task Manager and end any of the the following processes: BbDevMgr.exe, DesktopMgr.exe, RIMDeviceManager.exe. Try to start the program afterwards
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Verizon Media Manager will not start automatically with Windows, even though it is set to do so.

Verizon Media Manager will not start automatically with Windows, even though it is set to do so. This started with the latest update. I see that the desktop icon for Media Manager now has a security shield on it, and it requires UAC confirmation when you start it, which I don't remember the old version doing.
One thing I noticed, msconfig.exe shows that "C:\Program Files\Verizon\McciTrayApp.exe" is set to start at Windows startup, but the desktop icon used to start Media Manager manually has a target of ""C:\Program Files\Verizon\Verizon Media Manager\Release\Verizon Media Manager.exe" Verizon Media Manager".
I don't remember what the previous version was, but this one is 9.4.86. It asked me if I wanted to update it a few days ago, and I said yes.
I am running Windows 7 Home Premium.
Solved!
Go to Solution.

Try setting the startup option to off and then to on again. It looks to be pointing to a wrong location.
Attached is a partial screen shot of my msconfig setting.
Attachments:
media manager startup cmd line.jpg ‏18 KB

Desktop Manager will not recognise my Tour

I have seen many posts on this issue but have not yet found a solution that works for me
The Desktop Manager will not recognise that my device is connected - although the Blackberry Device Manager does, and the compter recgnizes the connection of the removeable disk.
I have completely removed the desktop program and the device manager and used regedit to remove all of the registry entries. The downloaded the most recent upgrade both from Verizon and from RIM. Installed the programs and every thing works - I can sync - the Desktop Manger recognizes the phone conection. All is good and I think I've solved the problem
UNTIL.......... I restart the computer. The the Desktop no longer recgnizes the phone and once again I can no longer sync.
I am using Windows 7 64 bit version. I have tried the following with no success:
Run Desktop as adminstrator
Run Desktop in XP compatability Mode
and of course the reinstall as described above.
I was a long time user of the Palm Treo and switched when Palm quit supporting it.
Is there no way to concect to someone with RIM product support without purchase of a hugely expensive made for big business support contract?
HELP - anyone - I am very close to tossing the phone in the garbage and purchasing a product that works as it is supposed to and that provides product support!!!!!!!

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager Will not Load. Hangs on splash screen when loading, then crashes

My desktop manager is not loading, and hangs whenever it is attempted to load. I have done a clean uninstall, removed rim registry entries, and did a fresh download and install 3 times with full shut downs between each attempt. I am running Windows 7 service pack 1 with an HP Laptop. It is an HP Pavilion dv6 Notebook PC. Product Number LY080UA. I hope that is enough information, but I will give more if asked and informed how to gather such info.
When I right click on the Desktop Manager Icon, I choose to run as Admin. Once it loads the splash screen shows. After a little bit (4-6 seconds) a small Icon appears in my systems tab at the bottom right of my screen. This stays for a little while and then goes away. After this happens the Splash screen hangs, and get a black border around it. If I click on the Splash screen it grey out and says not responding, prompting windows to ask me if I want to wait for the program or close. If I choose to wait, it will sit there and do nothing. If I close it will prompt windows to "look for an error" but has not yet been able to return an answer.
When I log into safe mode, Desktop Manager loads, but does not work well as only a bare bones set of drivers are enabled. If I turn off all but the non-essential services off using services.msc it will load, but again the services needed for it to run and the services for windows to be fully functional are not on at all.
I have attempted to turn off all but the Desktop manager in the start up, using msconfig, but that does not help either.
I am at my wits end here, and would really like some help with this. It loads up (desktop manager) on my Desktop, but I am unable to log that mammoth box around with me while I travel.
Thank you for your time and efforts, I will be very grateful for any and all help.

I'm having the exact same problem here! I'm running Windows 7 Ultimate SP1 x64. Please help! This was posted a month ago.

Firefox will not start and profile manager will not start

This has happened on two accounts on my laptop. I am running windows 7, 64 bit and firefox 18.0. Firefox had been running on this machine for several years without incident, but suddenly when I try to start firefox, it will not start. The little wait icon spins for about a second then disappears without starting firefox. Other browser will start and run. I reboot and when I click on the icon to start firefox nothing happens. I tried to start the profile manager as seen in the knowledge base, but nothing starts either. I switched to another account on this computer and firefox started and ran for about a week, until today where it just stopped working. I have not tried to reinstall firefox as the message boards say this will not help. Any ideas?

Thanks for your help. I had tried starting Firefox in safe-mode before I posted this request, but it did not work. I tried to restore the system to an earlier version, but that made everything worse. Two accounts were unusable and one sort of worked, so I reloaded the operating system and now firefox works, for how long, I don't know. But thanks again for your suggestion.

N85-3 App. Manager will not start...

This is a similar problem to one listed on this board but i dont have that much installed on my phone.
the app manager simply will not start
11.047 firmware
13MB free on internal mem
4GB free on sd
30MB free ram
any ideas ?
im really hoping this (and) many other bugs will have an update soon!

Try to rebbot your phone by simply switching it off, remove the battery, sim and memory card for a couple of minutes and put it back together.
If this does not help then try the following steps:
- A soft reset by keying in *#7780# when on standby - This will not delete any data but will restore all the settings back to default.
If that does not help then you may wanna try doing a hard reset by keying in *#7370# when on standby - This will reformat the phone. DO NOT FORGET TO DO A BACK UP AS THIS WILL ERASE YOUR ENTIRE PHONE MEMORY.
The security code by default is 12345
Mark me a KUDOS if this has helped...

Enterprise Manager will not start

Oracle EE 11gR1
Linux 5.4
After IP address changes to database servers, Enterprise Manager (emctl) will not start and, hence, I can not manage my database via Enterprise Manager.
What needs to be changed to get emctl to recognize new IP address of database server?
Thanks.

user601798 wrote:
Very helpful.
But when asking for the Listener port number (during the emca create) where do I specify (if at all) the port I want the emctl agent to listen on? In the past I have used a port other than 1521 for the emctl agent, e.g. 1158 and 5502.
http://docs.oracle.com/cd/B28359_01/server.111/b28319/emca.htm#BABJHAHA
BTW - does this process (emca .... drop) bring down the database or does it require that the database be in another state besides 'open'. I ask this because I see from the logs that the process is 'queiscing' the database so I was wondering if all user sessions had to be terminated. Otherwise, this process will just 'sit there' as if doing a 'shutdown normal'. It is taking a while....
Dec 13, 2012 5:19:28 AM oracle.sysman.emcp.EMConfig perform
INFO: This operation is being logged at /u01/app/oracle/cfgtoollogs/emca/db1/emca_2012_12_13_05_19_08.log.
Dec 13, 2012 5:19:29 AM oracle.sysman.emcp.util.DBControlUtil stopOMS
INFO: Stopping Database Control (this may take a while) ...
Dec 13, 2012 5:19:35 AM oracle.sysman.emcp.EMReposConfig invoke
INFO: Dropping the EM repository (this may take a while) ... <---?
Database can remain up and running, but will be placed into quiesced mode -
http://docs.oracle.com/cd/B28359_01/server.111/b28318/consist.htm#CNCPT1329
This may take a while if the database is active
ThanksHTH
Srini

On "AwaySch.exe is not responding" and Maintenance Manager will not start

This problem is very likely to be caused by the incompatibility of the program Away Manager on T61 with Intel GM965 video chipsets. If this version is installed, the Maintenance Manager will not launch from the ThinkVantage menu.

See also http://kb.mozillazine.org/Firefox_hangs and [[Firefox hangs]] (Hang at exit)

IPod service manager will not start after installing iTunes 10

iPod service manger will not start after loading iTunes 10. iPhone will not connect. I've removed reinstalled, wiped the registry reinstalled and deauthorized, removed and reinstalled from several different downloads. I have full permissions fo rservices and am administrator.. We now have three other units in teh office with the same issue.
now what do I do?

Don't know about fixing PitStop. However, have you tried a simple repair on Acrobat. If Acrobat won't open you can do that from the Programs and Features menu (Add/Remove Programs in OS prior to Win7).

Remote Desktop Management service not starting. service-specific error: %%2284126209 - Event ID: 7024

Hi Forum members,
We have a client that has intermittent issues with RDS on a 2012 R2 server.
As an overview of the environment, the client has a single VMWare host support 2 x Windows 2012 R2 VMs one is the File/Print/Email server and the 2nd is the RDS server used to allow the client to run MYOB Enterprise. Both servers have the AD DS role and
DNS roles amongst others.
The 1st issue is that the RD Connection Broker shows the error: "The server pool does not match the RD Connection Brokers that are in it. and then "1. Cannot connect to any of the specified RD Connection Broker servers".
The above issue seems to be caused by the RDMS service not starting. When you attempt to start it, the service stops and the error in the title is logged in the "System" event log. Full transcript below:
Log Name:      System
Source:        Service Control Manager
Date:          21/01/2015 4:50:32 PM
Event ID:      7024
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      intentionally removed.local
Description:
The Remote Desktop Management service terminated with the following service-specific error: %%2284126209
Event Xml:
<Event xmlns="
<System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T05:50:32.129949400Z" />
    <EventRecordID>53721</EventRecordID>
    <Correlation />
    <Execution ProcessID="568" ThreadID="12436" />
    <Channel>System</Channel>
    <Computer> intentionally removed.local</Computer>
    <Security />
</System>
<EventData>
    <Data Name="param1">Remote Desktop Management</Data>
    <Data Name="param2">%%2284126209</Data>
    <Binary>520044004D0053000000</Binary>
</EventData>
</Event>
In addition in the "Application" event log, the following error is logged:
Log Name:      Application
Source:        MSSQL$MICROSOFT##WID
Date:          21/01/2015 5:24:47 PM
Event ID:      18456
Task Category: Logon
Level:         Information
Keywords:      Classic,Audit Failure
User:          NETWORK SERVICE
Computer:      intentionally removed.local
Description:
Login failed for user 'NT AUTHORITY\NETWORK SERVICE'. Reason: Could not find a login matching the name provided. [CLIENT: <named pipe>]
Event Xml:
<Event xmlns="
<System>
    <Provider Name="MSSQL$MICROSOFT##WID" />
    <EventID Qualifiers="49152">18456</EventID>
    <Level>0</Level>
    <Task>4</Task>
    <Keywords>0x90000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T06:24:47.000000000Z" />
    <EventRecordID>4228336</EventRecordID>
    <Channel>Application</Channel>
    <Computer>intentionally removed.local</Computer>
    <Security UserID="S-1-5-20" />
</System>
<EventData>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data> Reason: Could not find a login matching the name provided.</Data>
    <Data> [CLIENT: <named pipe>]</Data>
    <Binary>184800000E0000001F00000055004E0047004500520045005200410055005300530056005200300033005C004D004900430052004F0053004F0046005400230023005700490044000000070000006D00610073007400650072000000</Binary>
</EventData>
</Event>
I have been attempting to resolve these errors for some time, without success. I have read the many KBs and forum entries related to the above and applied a number of the suggested fixes, including the one which suggests to add the NT SERVICE\ALL SERVICES
to the "Logon as a Service" in the "User Rights Assignment" of the "Default Domain Policy" which is linked to the domain level, that both servers are objects of.
My question to the forum is, can anyone come up with a solution to resolve the above issues and all the RDMS service to start which will then hopefully resolve the broker error?
Regards,
David West.

Hi David,
If virtual machines on the server are Windows Server 2012, then it is not supported to install Remote Desktop Connection Broker on a Domain Controller.
More information for you:
Remote Desktop Services role cannot co-exist with AD DS role on Windows Server 2012
http://support.microsoft.com/kb/2799605/de
Guidelines for installing the Remote Desktop Session Host role service on a computer running Windows Server 2012 without the Remote Desktop Connection Broker role service
http://support.microsoft.com/kb/2833839
If the VMs are Windows Server 2012 R2, I suggest you install RDS on a separate machine to see if the issue persists.
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Desktop Manager will not show I'm connected

My Bold will connect to my computer running Vista using USB. I can copy files if I do it myself. The Blackberry Device Manager shows I'm connected to my computer. The Desktop Manager program does not show I'm connected. It says that I am disconnected. I am the computer administrator. I have loaded the program using the "Run as Administrator" option enabled. This is very frustrating! Please help me.
Thanks
Solved!
Go to Solution.

I got it! I had installed the Microsoft Family Safety program on my computer and things seemed to start to go downhill from there. I uninstalled the program and everything seems to work fine again!

Desktop manager will not install

I have a dell inspiron laptop, running 64bit windows 7. It is three years old. Just bought the playbook and would like to sync it to my computer. How was I to know it was going to be a pain. Downloaded th 6.1 desktop manager and tried run the setup. It will not setup due to not having microsoft visual c++ 2008 redistributable package. Microsoft wont let me download the 2008 visual it keeps sending me to the 2010 version. So what i am asking is if someone can frigging help me before i throw either my computer or my brand new playbook at the wall. Please i am begging someone.

Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop manager will not install after fresh download

i have downloaded ver 5 desktop manager several times and it is not able to install. I have completely un-uninstalled the previous software and deleted the regristry keys, RIM.
After downloading the new version of software (5.01) off of the BB website and extracting the files, it will ask to install in english and then my issue pops up: a windows installer window pops up, with information and no errors. then the installer closes. the installer closes out and will not continue.
the desktop manager software will not load and i have tried several different downloads, cleaned installs and i even tried ver 4.6.
ideas?

Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager will not load..help!

Each time I attempt to load the program, it locks up and the new window is shaded in grey. Cant open any options or click any icons. I followed the instructions for a clean install (twice) and downloaded the latest version of desktop manager. Any ideas would be greatly appreciated. It had been working properly then took a dive out of nowhere...awesome eh?
I am running windows xp-64 bit and I have a bb curve 8310 with ATT.

Hi and Welcome to the Forums!
Since you said you tried a "clean install" (as opposed to clean uninstall), I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

8820 Desktop Manager will not start

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