A very bad Nokia Online shop and telephones sales ...

On 6,7,9 June I tried to buy a X7 00 phone on Nokia Online Shop. I did 3 orders, all canceled by Nokia. Doing the first 2 orders I made a mistake, so cancellation was right. I did the 3rd order by phone; that one was canceled as well and the person on the phone could not explain why. Checking my Visa card resulted in complete money availability. But, despite the errors, Nokia asked Visa to reseve the requested money (almost 500 euros each attempt, a total of about 1500 euros) and then did not do any writing off. The Nokia information system ignored the errors! The damage for me is my money is not available until 10 days from each order cancellation (10 days is the default automatic time limit if no transfer takes place).
I contacted the Customer Care but they did not know what to say. I wrote an email to the Customer Care but I got no answer until now, not a word of excuse!

Try to call Nokia Careline in your country or bring your phone to a Nokia Service Center there and ask them if they can fix it.

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HT201328 Hey, i bought an iphone from online shop and its locked by orange france, i contact them to unlock it but they refused, they said that we regret to inform you that we'r not able to unlock second hand phones? I need your help please.

Hey, i bought an iphone from online shop as a used phone and its locked by orange france, i contact them to unlock it but they refused, they said that we regret to inform you that we'r not able to unlock second hand phones? I need your help please. Its not fair , apple should figure it out
Regards,
Orange

This is no different with any carrier locked phone. Getting a carrier locked phone officially unlocked is the responsibility of the carrier, not the cell phone manufacturer. A cell phone manufacture cannot unlock a carrier locked phone without the carrier's authorization.
An iPhone sold as officially unlocked when new can be used by others as a second hand phone, and the same with any carrier locked iPhone that can be unlocked by the carrier, and many carriers offer it.

Nokia online shop UK

Hi
I've asked customer services this question twice now and they haven't answered it - does anyone know what courier company Nokia use to deliver phones bought on their UK website? I always have problems getting these courier companies to re-deliver and wanted to know if Nokia could ship using Royal Mail Special Delivery.
I'm not impressed that they didn't bother to answer a pre-sales enquiry.
Brian

There's an error on the information page for the AD-46 Audio Adapter. The page states...
"The adapter does not contain a microphone, so you need to unplug the adapter to make or receive calls."
Err, the AD-46 does have a built in mic and button for answering incoming calls. The AD-15 is the model without mic and thus needs to be removed before a call can be answered.
*EDIT* Apologies if I've posted in the wrong section but my original thread has been locked so this seemed the next logical place to post.
S.Message Edited by steve_p on 20-Apr-2006
02:46 PM
History: Motorola MR30, Nokia: 7110, 7650, N70, N80, N82, X6 (32GB), Samsung Galaxy SII
Current: Samsung Galaxy Note3 Black

HT203175 I have a new HP PC with Windows. I just purchased the Breaking Bad Alchemy online book and thought I could see it on my computer at least since I don't have any devices like an iBook, etc. How am I supposed to view it now? Bought it thru iTunes.

Can anyone just help me and let me know if I can still view this newly downloaded book from iTunes on my PC or am I "going on a trip to Belize"??

Can anyone just help me and let me know if I can still view this newly downloaded book from iTunes on my PC or am I "going on a trip to Belize"??

Online Shop Problems Pre-Ordering N97 in UK

I cannot find any other forum, and I seek to make this as public as possible because the way loyal customers are being treated by Nokia are think are wrong. If Nokia see fit to remove this post without sorting these problems, then fair enough.
I am disillusioned with the Nokia UK Online Shop and its practices. My experience has given me a bitter taste of Nokia and I consider that the whole operation needs an overhaul to gain confidence.
When making an order, especially a pre-order with a company that has a global reputation like Nokia, I expect several things. Firstly, to be kept informed as to the status of my order, stock availability and expected delivery date. I would expect a pre-order should get more priority over existing orders. I expect Nokia should aim to get every order if not delivered, at least shipped for the release date. I expect when enquiring about my order, to be given information especially when there is only a week to go until release.
There seems little point in making a pre-order when I can order from elsewhere quicker.
On 13th June 2009, I placed my order for a White Nokia N97 under order reference number CNLXXXXXXXXXX.
The Nokia UK Online Shop does not provide details at point of order about expected release dates, quantity, or shipping dates. I would expect Nokia to know about their own products first. The idea that Nokia are operating without any form of forward planning or logistics is quite amusing.
Shortly after I placed my order, I received an email advising that the phone has an anticipated shipping date of three to four weeks. This made me nervous and wondered whether there was a problem with the White Nokia N97 – after all, there is no information on the website.
On 15th June 2009, I phoned Nokia to enquire as to the status and was advised that there is nothing wrong and that the phone is “due” to be released on the 19th June and I should get my phone sometime after that. Unfortunately again, with less than a week to launch, Nokia did not have any firm information to hand either about their own products or their own systems.
Firstly, it seems Nokia don't know their own stock movements. Secondly, the fact I have to wait until after the 19th to receive the phone makes a mockery of the entire pre-order process and really does invalidate the whole premise when we have to wait beyond release.
Nokias own blog also guarantees that when you pre-order, “it will be shipped direct to your door from the production line so you'll have it the same day it hits the store in your country”. I highlight the relevent point here.
Receiving the phone AFTER it hits the stores is not the same day. When I pointed this out to Nokia customer service, I was advised:
“The N97 is due to be released on 19th June. If you bought it from a shop, you would have to wait for it to go from the production line, to a warehouse, then to a subsidiary warehouse before being sent to a shop. Hopefully therefore you will get yours before this.”
This is patronising and clearly an incorrect comparison given that the phone should be shipped from the factory. It twists what was in the blog which guaranteed delivery on release day, a guarantee broken in the US where I understand customers had to wait several weeks to clear the back log. This is very bad PR.
There were still a few days left before the 19th June. I relaxed a little and waited patiently for my credit card to be billed. Users on the forums were also showing concern especially when websites such as Expansys.co.uk and Play.com started guaranteeing dates and providing arrival times.
The fact that others can make promises and provide information where Nokia cannot, illustrate my point beautifully. Nokia do not have any information to suggest that users will even receive their phones by the 26th June.
By 3pm on the 17th June, my credit card had still not been charged and my order had not been updated. Users on the forums including a couple of users who had ordered yesterday, were receiving credit card charges and emails advising that their Black Nokia N97s were being fulfilled and shipped. At least for these, it looks like they will be receiving their devices in time.
I phoned Nokia once more to see if there was any problem with the White handset. I was again assured that there was no problem and that it is first come first served. But I had little to no reassurance as to when another batch of phones would be received and processed. It seems no one actually knows, least of all Nokia. If someone who ordered after me received their phone before me, I would be rightly angry and upset with Nokia.
I asked whether it would be worth swapping my order contents from the White N97 to the Black N97. I was advised I cannot make a change to my UNPROCESSED order without it being moved to the back of the queue.
I feel that Nokia have taken advantage of its loyal customers and strung us along by not providing any real information. If I had ordered an N97 from the Expansys website today, I could have had my phone tomorrow and for the same price as Nokia.
What advantage has pre-ordering given me? I haven't got my phone, my order hasn't been shipped, it hasn't been allocated, my credit card hasn't been charged. Nokia don't know when they can fulfil my order. By choosing Nokia, I have had no order tracking, no information, broken promises, no guarantees, delays and a substandard service. Worst of all, Nokia cannot get my pre-order to me quicker than Expansys.
Therefore, in summary, I make the following requests:
1)Make a pre-order count for something. A pre-order should get to me on time and get to me before it is released elsewhere. Otherwise there is no point of pre-ordering from Nokia.
2)Provide an “Expected Release Date” on your pre-order pages – when there are two different versions of the same product, users have to guess as to the availability of both.
3)Provide an “Expected Shipping/Arrival Date” on your pages – if you have two different products and I don't care about colour, I should be given the chance to order the one that will be in stock first!
4)Don't make promises that you cannot keep, no matter how informal they are.
5)After being found out, do not back track and pretend it means something else. Get the problem rectified by means of either meeting the deadline, offering a free gift, or offering an apology or explanation.
6)When I phone to find out when my order will be fulfilled, please, have some information available about your own phones and processes.
7)If you have two different versions of a product available and one is available first, let me switch without incurring penalty.
8)Give me a better service than other websites. If you cannot ship them quickly enough before the release date, you are either not shipping early enough, or not shipping quick enough.
In relation to my order, please tell me whether there has been a problem with the White N97, why those who ordered Black N97s on 8th June and 16th June are getitng their orders fulfilled and I am still waiting, and please tell me when I can get mine. Please also swap my product for the N97 Black if this will resolve any bottlenecks.

Your complaint will not be seen by the people who run the UK shop here.
You need to use the "contact us" link if you want the correct people to see your comments.
I do agree with most of what you wrote as I have been let down twice in the past by the UK online store for pre-orders. Their customer service is uninformed, unhelpful and resort to telling lies. For those reasons I do not use them.

Configuring an online shop / payment system with Muse / BC

I am trying to configure an online shop and integrate it with a Muse site.
I am going to try and keep this short and to the point. The client sells therapy, hour slots of either Acupuncture, Chiropractor, Holistic medicine etc, they want the following system on their site.
Customers browse available therapies on a website > They select date > they select a time slot > they pay for a booking.
At first I looked at the events booking system with BC, but this didn’t work, I couldn’t work out how to configure the events booking module to have time slots. Plus a Calendar / date picker is useless as the individual therapists work very specific hours / days from month to month.
There is third party time slot booking software, but it’s very price, and only a few offer free trial (I need to see how it will integrate with a Muse site first).
Then I though SHOPPING CART!!! For instance the variables I have can easily be interchanged, for size / colour etc.
For example:
CATALOG: List of various therapies
PRODUCT: Acupuncture (for example)
ATTRIBUTE: February 28th (example)
OPTION: Drop down time slots available - 9am - 10am
PAYMENT!
I tried to configure this with BC at first (I’ve never used it) and at first I found it a little complex. Then I found Ecwid, they are brilliant, you sign up for a free account, you build the shop online then Ecwid generates the code and you simply copy and embed it within Muse. Its beautiful. Sadly to be able to use the product variation (different times slots ensuring only one is in stock) you need to upgrade to a Business account, with is quite expensive.
So I have gone back to BC. I am slowly making progress, setting up the shop and integrating it with Muse, but I’m new to BC and my progress is slow. As much as I see the value and validity in learning BC I am faced with derogatory comments on the BC forum. I’ll be honest I have tried to ask advice a couple of times with BC or with reference to it, and it’s as if as soon you mention you use MUSE it is assumed you must be an idiot. One comment referred to us as the “Muse generation - point and click”. I am learning BC, I’ve been on it two weeks, I am getting there, but the client is paying peanuts for this site (I should have re-negotiated) and MOST IMPORTANTLY I am also beginning to think that the clients are going to struggle using the BC interface to populate their product list.
To summise:
I need an online ‘plug and play’ shopping cart for a Muse website, that my client can understand? They will be frightened by BC
Can anyone recommend a solution that can be configured as above?
BTW: Just becuase I work with Muse, I'm still allowed to play with the Big boys toys ;-)

Hi Irene,
I did and I didn't. I gave up on BC as I really didn't think the client would be able to cope with the administration of it. But I did find a great plug in system called Booking Bug. You do have to pay a subscription for it (but there is a free trial), but it's a simple product, effective too. You build it online, it generates the html code for you and you jsut insert it in the relevant position on the relevant page.
I do believe that as a designer who enjoys working with Muse, it's worth getting to know Business Catalyst inside out. Muse lacks some powerful tools that some of the other systems (Wordpress etc) seem to benefit from. However it's all there in BC, it's just going to take me sometime to get to know it.
But I can recommend Booking Bug.

BC online shop tables not divs?

Hi everyone,
I am making a bc template from scratch to learn how to work with bc. I am making a online shop and bc displays the products in tables
<table class="productTable productSmall"><tbody><tr><td id="catProdTd_9019550" class="productItem">
<div class="shop-product-small clear"> <h5><a href="/red-wine/sample-product-1">Sample product 1</a></h5> <div class="image"><a href="/red-wine/sample-product-1"><img id="catsproduct_9019550" src="/images/Catalogs/Redwine/bottle_thumb.jpg" alt="Sample product 1" border="0"></a></div> <ul> <li class="price">Price: <strong>€25,00</strong> </li> <li class="stock">In stock: <strong>15</strong> </li> <li class="quantity">Qty: <strong><input id="Units_9019550" class="productTextInput" name="AddToCart_Amount" type="text" value="1"></strong> <input class="productSubmitInput" name="AddToCart_Submit" type="submit" value="Add to Cart" onclick="AddToCart(296732,9019550,'',3,'','',false);return false;"></li> </ul> </div>
</td><td id="catProdTd_9019582" class="productItem">
..some more code...
</td><td id="catProdTd_9019566" class="productItem">
<div class="shop-product-small clear"> <h5><a href="/red-wine/sample-product-5">Sample product 5</a></h5> <div class="image"><a href="/red-wine/sample-product-5"><img id="catsproduct_9019566" src="/images/Catalogs/Redwine/ValpolicellaTrim_thumb.jpg" alt="Sample product 5" border="0"></a></div> <ul> <li class="price">Price: <strong>€45,00</strong> </li> <li class="stock">In stock: <strong>15</strong> </li> <li class="quantity">Qty: <strong><input id="Units_9019566" class="productTextInput" name="AddToCart_Amount" type="text" value="1"></strong> <input class="productSubmitInput" name="AddToCart_Submit" type="submit" value="Add to Cart" onclick="AddToCart(296732,9019566,'',3,'','',false);return false;"></li> </ul> </div>
</td><td class="productItem"></td><td class="productItem"></td></tr></tbody></table>
I would like to know how can i make this a responsive product display.here is my template if you wanna check it out:Red wine

Hi Adam,
ok so i have to change to useli but were can i find that layout page, i can only see in the module templates overall layout, individual catalog, individual product, etc
this is the over all module template:
"You are here: {tag_cataloguebreadcrumbs}
{module_shoppingcartsummary,horizontal}
{tag_cataloguelist,4} {tag_productlist,4}
{tag_previouspage,} {tag_nextpage,}
{tag_pagination}"
This is the individual product small:
{tag_name}
{tag_smallimage}
Price: {tag_saleprice}
In stock: {tag_instock}
Qty: {tag_addtocartinputfield} {tag_addtocart}"

Nokia 5800xm, very bad battery backup

hi all,
i have just bought Nokia 5800 XM, a week back. I am facing a very bad experience with this new phone since its giving a poor battery backup. The battery is not lasting even a day. I charge it fully in night and it starts getting down next day evening.
I am not using any application, neither any surfing. My talktime in a day is around 3 hrs max and listen to music max 1 hr.
Please suggest any workarounds, is this a generic problem all people are facing with this handset.
Should i contact nokia for replacing it?

First, make sure you don't have any open applications in the background. Turn off bluetooth, Wi-Fi. Reduce the screen brightness to the minimum required for legibility. Reduce the level of haptic feedback. Make sure there is a good network coverage. Update the firmware to the latest version...
If these are done, then take a look at the battery: use the phone until the battery goes dead, or until you see the Battery Low message a couple of times. Then, charge the batter to 100%, uninterrupted. Now, repeat it 2-3 times. After that, use the phone like you normally do. Charge it as and when you want.
If you are comparing the performance with what is there in the spec-sheet, please be informed that what you see in the specs are the ideal values - under "standard test conditions". In practical life, you should expect considerable differences. 3 hours of calls and 1 hour of music does mean a good deal of strain on the battery. If the music is thru loudspeakers, it adds to it.
Cheers,
DeepestBlue
5800 XpressMusic (Rock Stable) | N73 Music Edition (Never Say Die) | 1108 (Old and faithful)
If you find any post useful, click on the Green "Kudos" Button on the left to say Thank You...

Nokia c3-01 has a very bad signal

Hi,
My name is mohammed
i have bought a new nokia c3-01
but i found that it has a very bad 3g or GSM signal
and its signal always goes down
even the sim is new

Are you sure it's not a problem with your operator ?
Did you try your simcard in another phone at the same location where you had bad signal with your C3-01 ?

ShopBlackBerry online shop - very disapointed

Hi. I made my order for the Passport (qwertz version) on the launch day in the german BlackBerry online shop. The Passport was listed as "in stock" so I was happy to get it soon. Two days after the order I have got an email, that the Passport is not available - first disapointment. I need it very much, so I contacted the hotline when it will be available, nobody knows - second disapointment. The answers from the helpdesk come with a long response time (more days), thats really not good - third disapointment. The online shop from BlackBerry doesnt have the Passport, Amazon has it - fourth disapointmen. Dear BlackBerry ist, it your business strategy to make your potential customers angry??

@HarleyDavid, @ZarethKnyght, @bap1331 & @RobertP
Thanks for your feedback. I have passed your comments along to the our ShopBlackBerry team who will be reaching out to each of you. Thanks for your patience and understanding!
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

I have mainstage 3 installed and works 1oo% when connected to the battery, but when connecting to the mains for charging the program crashes. sounds do not obey. is one, even very bad horrible latency. and I need to work on music not only in time but the

i have mainstage 3 installed and works 1oo% when connected to the battery, but when connecting to the mains for charging the program crashes. sounds do not obey. is one, even very bad horrible latency.
and I need to work on music not only in time but the battery after that.
I ask for help please

Thanks for the swift reply, I have been looking online and a loose plug seems to be somewhat of an issue with many, I hope mine is actually a problem and not what others are experiencing. It's taken me this long to even reach out for the simple fact I HATE being a complainer but this is just horrible.
Do you have an iPad 3 as well? And is yours not experiencing any issues close to mine?
Thanks again!

Error message: "Warning: unresponsive script". Afterward, the system freezes and will then crash. Crash reports have been submitted many, many times without response. I have tried the fore-mentioned solutions with either no results or very bad results

Error message: "Warning: unresponsive script". Afterward, the system freezes and will then crash. Crash reports have been submitted many, many times without response. I have tried the fore-mentioned solutions with either no results or very bad results which I filed a report but did not receive an answer. The application to block scripts actually worsened the problem and I could not correct the situation for a while (no response from Firefox, at all). I have also been through this procedure without any one contacting me, AT ALL.
== URL of affected sites ==
http://http://www.facebook.com (always) and www.YouTube.com (sometimes)

There does appear to be any support whatsoever from mighty "non caring" FIREFOX & people are getting fed up. We may as well try another system, if they can't be bothered to provide any support for their system, we can't be bothered to use their system.
Brianeng

When I phone people can hear me without any problem, but I hear very very bad. The sounds is metallic and it is very difficult to understand. Have anyone idea of what is it about. I guess is not a software problem but I am not an expert. Thanks in advance

When I phone people can hear me without any problem, but I hear very very bad. The sounds is metallic and it is very difficult to understand. Have anyone idea of what is it about. I guess is not a software problem but I am not an expert. Thanks in advance

Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.
*Firefox > Preferences > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
See also:
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*https://support.mozilla.org/kb/Images+or+animations+do+not+show

I have an iphone 4, with ios 4.3.3. I want to update it but when I connect it to itunes it says that it is the latest version of the software. So I cannot update it, and I need it very bad. Can anyone help me?

I have an iphone 4, with ios 4.3.3. I want to update it but when I connect it to itunes it says that it is the latest version of the software. So I cannot update it, and I need it very bad. Can anyone help me?

What version of iTunes do you have installed? If you are trying to update to iOS 6 you need iTunes 10.7 or later.

When I download Microsoft word documents (if have word 2007), I have somehow changed the settings and it downloads them in wordpad, and the format is very bad and I can't read a lot of the document. How do I change the default setting back to using Micro

When I download Microsoft word documents (if have word 2007), I have somehow changed the settings and it downloads them in wordpad, and the format is very bad and I can't read a lot of the document. How do I change the default setting back to using Microsoft Word 2007 to open these documents?
== This happened ==
Every time Firefox opened
== about a few weeks ago - I had tried to open some docuuments saved on a mac, my PC (which runs Windows 7), used word pad to open these, and this seems to have changed the default settings somehow.

See this:
[http://support.mozilla.com/en-US/kb/Managing+file+types]

A very bad Nokia Online shop and telephones sales ...

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