Nokia online shop UK

Hi
I've asked customer services this question twice now and they haven't answered it - does anyone know what courier company Nokia use to deliver phones bought on their UK website? I always have problems getting these courier companies to re-deliver and wanted to know if Nokia could ship using Royal Mail Special Delivery.
I'm not impressed that they didn't bother to answer a pre-sales enquiry.
Brian

There's an error on the information page for the AD-46 Audio Adapter. The page states...
"The adapter does not contain a microphone, so you need to unplug the adapter to make or receive calls."
Err, the AD-46 does have a built in mic and button for answering incoming calls. The AD-15 is the model without mic and thus needs to be removed before a call can be answered.
*EDIT* Apologies if I've posted in the wrong section but my original thread has been locked so this seemed the next logical place to post.
S.Message Edited by steve_p on 20-Apr-2006
02:46 PM
History: Motorola MR30, Nokia: 7110, 7650, N70, N80, N82, X6 (32GB), Samsung Galaxy SII
Current: Samsung Galaxy Note3 Black

Similar Messages

  • A very bad Nokia Online shop and telephones sales ...

    On 6,7,9 June I tried to buy a X7 00 phone on Nokia Online Shop. I did 3 orders, all canceled by Nokia. Doing the first 2 orders I made a mistake, so cancellation was right. I did the 3rd order by phone; that  one was canceled as well and the person on the phone could not explain why. Checking my Visa card resulted in complete money availability. But, despite the errors, Nokia asked Visa to reseve the requested money (almost 500 euros each attempt, a total of about 1500 euros) and then did not do any writing off. The Nokia information system ignored the errors! The damage for me is my money is not available until 10 days from each order cancellation (10 days is the default automatic time limit if no transfer takes place).
    I contacted the Customer Care but they did not know what to say. I wrote an email to the Customer Care but I got no answer until now, not a word of excuse!

    Try to call Nokia Careline in your country or bring your phone to a Nokia Service Center there and ask them if they can fix it.

  • Online Shop Problems Pre-Ordering N97 in UK

    I cannot find any other forum, and I seek to make this as public as possible because the way loyal customers are being treated by Nokia are think are wrong. If Nokia see fit to remove this post without sorting these problems, then fair enough.
    I am disillusioned with the Nokia UK Online Shop and its practices. My experience has given me a bitter taste of Nokia and I consider that the whole operation needs an overhaul to gain confidence.
    When making an order, especially a pre-order with a company that has a global reputation like Nokia, I expect several things. Firstly, to be kept informed as to the status of my order, stock availability and expected delivery date. I would expect a pre-order should get more priority over existing orders. I expect Nokia should aim to get every order if not delivered, at least shipped for the release date. I expect when enquiring about my order, to be given information especially when there is only a week to go until release.
    There seems little point in making a pre-order when I can order from elsewhere quicker.
    On 13th June 2009, I placed my order for a White Nokia N97 under order reference number CNLXXXXXXXXXX.
    The Nokia UK Online Shop does not provide details at point of order about expected release dates, quantity, or shipping dates. I would expect Nokia to know about their own products first. The idea that Nokia are operating without any form of forward planning or logistics is quite amusing.
    Shortly after I placed my order, I received an email advising that the phone has an anticipated shipping date of three to four weeks. This made me nervous and wondered whether there was a problem with the White Nokia N97 – after all, there is no information on the website.
    On 15th June 2009, I phoned Nokia to enquire as to the status and was advised that there is nothing wrong and that the phone is “due” to be released on the 19th June and I should get my phone sometime after that. Unfortunately again, with less than a week to launch, Nokia did not have any firm information to hand either about their own products or their own systems.
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    There were still a few days left before the 19th June. I relaxed a little and waited patiently for my credit card to be billed. Users on the forums were also showing concern especially when websites such as Expansys.co.uk and Play.com started guaranteeing dates and providing arrival times.
    The fact that others can make promises and provide information where Nokia cannot, illustrate my point beautifully. Nokia do not have any information to suggest that users will even receive their phones by the 26th June.
    By 3pm on the 17th June, my credit card had still not been charged and my order had not been updated. Users on the forums including a couple of users who had ordered yesterday, were receiving credit card charges and emails advising that their Black Nokia N97s were being fulfilled and shipped. At least for these, it looks like they will be receiving their devices in time.
    I phoned Nokia once more to see if there was any problem with the White handset. I was again assured that there was no problem and that it is first come first served. But I had little to no reassurance as to when another batch of phones would be received and processed. It seems no one actually knows, least of all Nokia. If someone who ordered after me received their phone before me, I would be rightly angry and upset with Nokia.
    I asked whether it would be worth swapping my order contents from the White N97 to the Black N97. I was advised I cannot make a change to my UNPROCESSED order without it being moved to the back of the queue.
    I feel that Nokia have taken advantage of its loyal customers and strung us along by not providing any real information. If I had ordered an N97 from the Expansys website today, I could have had my phone tomorrow and for the same price as Nokia.
    What advantage has pre-ordering given me? I haven't got my phone, my order hasn't been shipped, it hasn't been allocated, my credit card hasn't been charged. Nokia don't know when they can fulfil my order. By choosing Nokia, I have had no order tracking, no information, broken promises, no guarantees, delays and a substandard service. Worst of all, Nokia cannot get my pre-order to me quicker than Expansys.
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    2)Provide an “Expected Release Date” on your pre-order pages – when there are two different versions of the same product, users have to guess as to the availability of both.
    3)Provide an “Expected Shipping/Arrival Date” on your pages – if you have two different products and I don't care about colour, I should be given the chance to order the one that will be in stock first!
    4)Don't make promises that you cannot keep, no matter how informal they are.
    5)After being found out, do not back track and pretend it means something else. Get the problem rectified by means of either meeting the deadline, offering a free gift, or offering an apology or explanation.
    6)When I phone to find out when my order will be fulfilled, please, have some information available about your own phones and processes.
    7)If you have two different versions of a product available and one is available first, let me switch without incurring penalty.
    8)Give me a better service than other websites. If you cannot ship them quickly enough before the release date, you are either not shipping early enough, or not shipping quick enough.
    In relation to my order, please tell me whether there has been a problem with the White N97, why those who ordered Black N97s on 8th June and 16th June are getitng their orders fulfilled and I am still waiting, and please tell me when I can get mine. Please also swap my product for the N97 Black if this will resolve any bottlenecks.

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