About CRM?
Hi All,
I want documents that explains me about SAP architecture . also how CRM sits in the entire SAP product.
CRM's integration with other modules.
Also i need documents that gives me an idea about CRM module and the various sub modules involved in CRM.
To be brief an overview document would suffice for the time being.
Thanks in Advance.
You can also try:
http://www.sap.com/usa/solutions/business-suite/crm/index.epx
I'm shocked that there is material at service.sap.com/crm. That was a blank link for about the last year or two.
Take care,
Stephen
Similar Messages
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What is new about CRM 7.0 pricing
Hi Folks,
Please help me In knowing what is new about CRM 7.0 Pricing compares to CRM 2007?
Edited by: nnrsdn68 on Oct 27, 2011 12:36 PM
Moderation: Locked. Rule number one: Try to find the answer first. [See rules of engagement|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]
Edited by: Joaquin Fornas on Oct 27, 2011 9:07 AMOne thing that is mentioned, but not really emphasized, is that the zooming when opening and closing Apps is now gone when the reduce motion setting is enabled. I guess too many people where claiming sea sickness and Apple wanted to avoid lawsuits.
Now the nay sayers will have to refocus their efforts and complain about the font and the icons. -
Need Information about CRM 2007
Hai all..
Could u give me the information about CRM 2007? About the feature and the benefit using this new one.
Is it more difficult to configure?
Regards,
Rhesa SyahrialHi Rhesa,
Please click on the below link to know more about CRM 2007.
You can listen to webcasts, view ppt presentation about CRM 2007.
http://www.sap.com/community/pub/showdetail.epx?itemID=8993
Reward points if it is helpful.
Thanks.
Sindhu. -
CRM Worklist: Everything you want to know about CRM workflows !
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Can anybody tell me about CRM,SD,MM data flows
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can anybody tell me about CRM,SD,MM data flows.
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CRM Worklist: Everything you must know about CRM workflows !
Hello,
I created a wiki page which gives all information about CRM worklist. It gives more insights on how CRM workflows are little different from workflows in another systems, how do we migrate CRM workflows to higher versions like CRM 6.0 and CRM 7.0, what are the functionality differences between CRM 5.0 and CRM 7.0 in terms of workflows and much more !!
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AnandRe: Everything you need to know about Foxtel Go
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Hi,
Please send some documents about CRM.
Regards,
NaveenREFER BELOW AND DOWNLOAD THE STUFF
http://help.sap.com/printdocu/core/Print46c/en/Data/htm/english.htm
http://sapbrainsonline.com/Emerging_Tech/CRM.html
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Refer to the links below..along with above mentioned links by other memebres
http://www.sap.com/solutions/business-suite/crm/index.epx
http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.html
1. What is CRM?
CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends. CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.
2. CRM Software
Sales Force Automation
- Contact management
Contact management software stores, tracks and manages contacts, leads of an enterprise.
- Lead management
Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve conversion rates.
eCRM or Web based CRM
- Self Service CRM
Self service CRM (eCRM) software Enables web based customer interaction, automation of email, call logs, web site analytics, campaign management.
- Survey Management Software
Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences.
Customer Service
- Call Center Software
- Help Desk Software
Partner Relationship Management
- Contract Management Software
Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements.
Example: Upside Software, Accruent Software, diCarta, I-Many.
- Distribution management Software
3. Advantages of CRM
Using CRM, a business can:
- Provide better customer service
- Increase customer revenues
- Discover new customers
- Cross sell/Up Sell products more effectively
- Help sales staff close deals faster
- Make call centers more efficient
- Simplify marketing and sales processes
The types of data CRM projects collect
- Responses to campaigns
- Shipping and fulfillment dates
- Sales and purchase data
- Account information
- Web registration data
- Service and support records
- Demographic data
- Web sales data
Also please refer the SDN threads for your technical knowledge.
Links to CRM Documentation
There are 8 key capabilities in CRM.
Companies choose MysapCRM because because of the benifits offered.
CRM is a business strategy aimed at optimizing Customer-facing activities for business success. CRM connects back end and front end in seamless way with an intention to create a customer and retain him as long as the business exists.
CRM is a part of Business suite powerd by Netweaver which is an integration platform for lowering the TCO substantially.
The following are the departments involved in Customer facing activities.
Marketing:
Marketing is a comprehensive solution for customer Engagements.
Initiatives are designed and executed at any level in organization to meet the Corporate Obejectives.
Sales: Enterprise sales,Tele sales, customer interaction, Mobile Sales,etc
Rapidly assess the pipleline sales.E-sales cux can place orders any time any where 24/365 and can get service all over.
Service dept: Operational insight in serving customers.This ensures commitment from Barnd owners to the Customers.Mobile service,E-service. customer portals are also one of the tools to provide service.
Cahnnels to interact:
1)Internet: B2B scenario,B2B scenario, Customer interaction center.
CRM serves 23 industries of various Businesss Process in Industry Specific Solutions.
1)Manufacturing industries
2)Service Industries.
CRM helps in
1)Seamless -End-To-End Pocess
2)Best industry-Specific Capabilities.(Net weaver enables an open appraoch to acommodate changes that occur in the Landscape)
3)Good return on investment.
Hope this helps.
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Rewards if useful..................
Minal -
Where to get more information about CRM?
Hi all,
I want to learn CRM, now i am BW Consultant,i know ABAP.
What else i should know to learn CRM.How soon can i learn this.Please help me in this regard
Thanks in advance
Regards
N.Prasad Babu
Message was edited by: John BurtonHi Naresh,
You would have seen the last reply in thread
Totally new to CRM
Basically these are set of trainings arranged by SAP. You will have to enroll for trainings where you will also be provided all relavent documents of the course you attended.
Please look into the http://help.sap.com/
with your key word search this is your first lookout for any kind of materials on SAP technologies. ( You have to help your self by doing searching.)
If you looking out for any specific document mention it, experts in the forum who already know about the same will reply you.
regards,
Vijaya Kumar M. -
Hello Friends,
For the past four years i am an SEIBEL end user, One of my friend suggested me about doing an course in SAP, Already i am designing Business object for my team,
Can u tell me how is the global opportunities for SAP CRM, and will my experience as a (SIEBEL and Business objects) end user will be considered as an experience.
Kindly give a detail answer, I am very eager in doing CRM.
Thanks & Regards
KarthikHi Karthik,
I assume that its SEIBEL CRM experience.
Now about SAP CRM then its indeed very very interesting module and there are many sub module and streams so one can always chose somehing of his choice in CRM and continue working. Being end user of any CRM system i always benifitial to understand the CRM business process.
From your [ast experience i am sure you are well acquainted with CRM Business Processes and with SAP, you need to put your this business knowledge into SAP CRM Framework to map the processes. I am sure that wont be difficult at all.
Regarding SAP CRM Market then its very good and with better appreciations year after year . Even in Recession there were the Jobs and Projects offering SAP CRM Positions everywhere.
All the best.
Regards,
Suchita -
The BCB/ICI veision about CRM 2007 J2EE engine
Hi,everyone :
I don't install the java WAS . So could anyone who installed the CRM 2007 J2EE engine tell me the BCB/ICI veision .Thanks .
The url is like this :
http://<server>:<port>/bcb/bcbadmStart.jsp
click 'System Information'.
Thanks very much.Hello
Please, check [SAP Note 1268057|https://service.sap.com/sap/support/notes/1268057]
Since CRM5.0, the ICI is implemented by non-java option (ABAP). Basically, non-java option means MCM/BCB/ICI code in CRM server is on ABAP (including how to configure the connection to the simulator via transaction CRMM_BCB_ADM).
Other related application, such as CCSUI, is a java application but it has nothing to do with setting up the connection via the bcb setting when we run non-java.
So, it means, IC Web client/CRM uses the ABAP stack to implement ICI features, so you don't need to care about BCB Admin for java.
Another important feature is that as of ICI 3.02, the WSDL files are generated automatically, you don't have to generate them manually.
I hope this info helps
Joaquin -
Can anyone please give me a brief idea about what is CRMOD , why it is used, who uses it? and also please give me a brief idea about the objects used in CRMOD like Accounts, Oppurtunities, Lead etc and the relation between them.
Thanks in Adance_I would recommend taking some of the CRM On Demand demos:
http://crmondemand.oracle.com/en/products/product-demos/index.html -
Authorization about crm sales Organization --division
Hi, all
I have a question about Authorization , In PFCG , I have used the authorization object CRM_ORD_OE,
It can check the organization( Distribution Channel, Sales Group, Sales Office,Sales Organization ID)
but I can not find the object to check sales Organization --division.
help, please give me help , thx.
AndyHi,
Check the following Authorization Objects For CRM:
CRM_OPP (authorization object CRM transaction u2013 allowed organizational units)
SALES_ORG (sales organization)
SERVICE_OR (service organization)
DIS_CHANNE (distribution channel)
SALES_ORG (sales office)
SALES_GROU (sales group)
ACTVT -
Hi all,
I am new to CRM.
please tell me What are sales cycle, opportuntity, quotation in CRM ?Hi Vishal,
The sales cycle of a product or service begins when an opportunity for sales is recognized. This can arise by chance, for example, if a sales employee finds out about a worthwhile investment project during a conversation.
The process ends with a sales order or a rejection from the customer. In the meantime, various sales activities, such as sending information material, customer visits, product presentations, quotations and contractual negotiations, take place. An opportunity goes through a sales cycle which is divided into various phases. Specific sales activities are carried out in these phases.
for more information abt opportunities
http://help.sap.com/saphelp_crm60/helpdata/en/89/3e6641ffb68147e10000000a1550b0/frameset.htm
pl reward points if helpful to u
regards
Manohar -
Hi all,
I need some clear explanations about "<b>enhanced backend integration version of the CRM organizational model</b>" because I don't understand the SAP HELP explanations.
COuld anyone help me please?
Thanks in advance
JavierHi Javier,
1. There are 2 version in CRM Org Model.
a) SBIV (Standard Backend Integration Version)
b) EBIV (Enhanced Backend Integration Version)
2. EBIV is used to handle <b>multiple assignments</b> in CRM system.
3. As you know we have 3 Org Units as far as Sales is concerned i.e. Sales Org, Sales Office, Sales Group.
4. In R/3 there is a standard way to maintain multiple assignments among these org units.
Ex: Sales Group 'X' works (assigned) for 2 Sales Offices 'North' and 'South' simultaneously.
5. But in CRM this assignment is not as common as in R/3 and is not supported thru SBIV.
6. If you would like to have these multiple assignments made in R/3 available in CRM as well you may want to go thru EBIV.
7. Once you run EBIV you cannot go back to SBIV.
8. In EBIV divisions and distribution channels can only be assigned to sales units (sales organizations, sales offices, and sales groups). If they are assigned to any other neutral Org Units (Org Units without any Org Attributes), those assignments would be deleted once you shift from SBIV to EBIV.
Hope this helps.
Thanks.
Ajay Kiran -
Question About CRM Best Practices Configuration Guide...
In the CRM Connectivity (C71) Configuration Guide, Sections 3.1.2.2.2 and 3.1.2.2.3, it mentions two clients, Cient 000 and the Application Client. What are these two client? I assumed Client 000 was my CRM client, but that sounds the same as what the application client should be.
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C71_BB_ConfigGuide_EN_US.docKeith,
Client 000 is not the application client.
The client which is used in the middleware(e.g.CRM quality client - R/3 Quality client or CRM Production client-R/3 Production client)is the application client.
You have to do it once in client 000 and in your own created client which is used in the middleware connectivity.
regards,
Bapujee
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