About CRM?

Hi All,
I want documents that explains me about SAP architecture . also how CRM sits in the entire SAP product.
CRM's integration with other modules.
Also i need documents that gives me an idea about CRM module and the various sub modules involved in CRM.
To be brief an overview document would suffice for the time being.
Thanks in Advance.

You can also try:
http://www.sap.com/usa/solutions/business-suite/crm/index.epx 
I'm shocked that there is material at service.sap.com/crm.  That was a blank link for about the last year or two.
Take care,
Stephen

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    Edited by: nnrsdn68 on Oct 27, 2011 12:36 PM
    Moderation: Locked. Rule number one: Try to find the answer first. [See rules of engagement|https://wiki.sdn.sap.com/wiki/display/HOME/RulesofEngagement]
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    Hi,
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    REFER BELOW AND DOWNLOAD THE STUFF
    http://help.sap.com/printdocu/core/Print46c/en/Data/htm/english.htm
    http://sapbrainsonline.com/Emerging_Tech/CRM.html
    http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
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    http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.html
    1. What is CRM?
    CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends. CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.
    2. CRM Software
    Sales Force Automation
    - Contact management
    Contact management software stores, tracks and manages contacts, leads of an enterprise.
    - Lead management
    Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve conversion rates.
    eCRM or Web based CRM
    - Self Service CRM
    Self service CRM (eCRM) software Enables web based customer interaction, automation of email, call logs, web site analytics, campaign management.
    - Survey Management Software
    Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences.
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    - Help sales staff close deals faster
    - Make call centers more efficient
    - Simplify marketing and sales processes
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    - Responses to campaigns
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    Initiatives are designed and executed at any level in organization to meet the Corporate Obejectives.
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    http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
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    Message was edited by: John Burton

    Hi Naresh,
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    I would recommend taking some of the CRM On Demand demos:
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