Absolutely sick of ipod

my ipod won't load songs onto it. The 'cannot update ipod, as file is missing' message just comes up when I try to. I have followed the steps on here (deleting the ipod software updates) and that hasn't worked. I've reinstalled i-tunes, restarted ipod and computer etc and nothing seems to be working. i can't restore my ipod as an error message comes up.
i got my ipod as a christmas present, and i don't really have the option of returning it, as i also got speakers and accessories, and it would mean sending them all back (they were mostly bought off the internet)

Similar problem with my son's new ipod. It all started well, was able to register it and download songs onto it no problem. But for some unknown reason from tonight whenever he connects it to his itunes log on he gets the following messages:
'Cannot be updated. Required file cannot be found' and
'Cannot be updated. The disk could not be read from or written to.'
Carried out all the actions suggested on the support page, i.e. reset ipod, uninstalled then re-installed itunes but still no joy. Connected it to my itunes log-on (which is working fine with my new ipod) and after trying to sync it on their I got exactly the same messages!
Have tried to ring the UK customer support number listed on this Apple site but that of course is giving a number unobtainable tone!
I, like you, am already becoming sick of this ipod and what is more worrying is the amount of posts on this site that show just how problematic the **** thing is!
So if anyone reading can give any help or advice it would be much appreciated.

Similar Messages

Near Dead Ipod - Only shows black screen with apple logo and sick face ipod

I would be very grateful for any help.
I bought my 60GB ipod in the summer of 2005, whatever generation that makes it. Until recently it's been a little glitchy - sometimes the screen would appear to be functioning normally, but songs would not play. For example track 1 would look like it was about to play, then skip to track 2, then 3, and so forth. I had to force restart it regularly.
Today I connected my ipod to my macbook and itunes appeared to start (bounced in the dashboard) then failed to launch. The ipod screen looked as though it was connected (flashing red sign) but did not mount on screen. I tried to force quit itunes, but that didn't work and the computer froze. I did a force restart of the computer with the ipod plugged in, and it took very long to restart. The whole time, the ipod screen continued to flash the red sign. I unplugged the ipod and force restarted it.
Now, when I press menu, the black screen comes up with the apple logo, then periodically switches to a screen with an ipod with a sick face and "www.apple.com/support/ipod listed under it. I can hear a clicking sound when I hold it up to my ear.
I've got 40 gigs of music on it and I'd very much like to get that off since much of it is not backed up. Am I screwed?
C7

Likely a hard drive failure
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

I'm so sick of iPod updates crashing my iPod touch....

It first happened when i upgraded to 2.0 - then it happened again last night, when i upgraded to 2.2. Both times, during the "preparing to restore ipod" stage - it freezes. My Mac is fine, but the upgrade will not stop "preparing" for hours if i just sat there and left it.
Both times i've had to disconnect it, and when plugging it back in, my only option is to "restore" - which takes off all my music and apps.
I'M SICK OF IT!!!

If you went through the 5 Rs step by step and you're still having problems, it might be time to find an iPod repair service. Apple will charge you as it's out of warranty. You can probably find third party repair outfits that will do it more cheaply.

Sick Of Ipod Problems (please help)

i beg for someones help, i have bought 3 ipods from apple, I LOVE THEM, but they have many problems.. im not hear to complain, i truly love my ipod
recently my 5th generation problem, started having a weird problem, on every pair of head phones i put in my ipod it only plays in one ear, I have tried brand new ear phones, head phones that work in one ipod and not mine,
they all only work in one ear(the right ear to be exact)
has anyone ever had a problem like this, what should i do?
all suggestions would be appreciated.
Windows XP

what does sqeezing my ipod mean? like litterally
sqeezing my ipod?
and by restoring factory setting u just mean, goin to
the option in setting and then clicking to restore
factory settings, because i get confused on that
subject?
hmm.. the first one, yes squeeze it, think it's a kind of common problem, well at least a few people have had it before
and the second one, no, actually plug it into the computer and run the update software but click restore, not just the ipod settings..

I just bought an absolutely brand new ipod touch 5th generation and it wont charge

With my computer or with my wall charger. I cant put it into DFU mode because its dead and I have no clue how to turn it back on if it wont charge.. Please help.

I also have just tried plugging it into my wii, a hp laptop and ps3. Still no dice. On the ps3 it comes up with the plug and lightning bolt but never just the lightning bolt. I tried my wall charger all over the house sill didnt work.

Unable to install Photoshop CS2 on MacBook Air [was: Literally in tears tonight... feel absolutely sick.]

I've been a Photoshop user (yes, I paid full price for legit copies with serial numbers!) for nearly 15 years. Self-taught. Learned SO much and can practically do everything with my eyes closed. Well, today, I got shocking news when I discovered I cannot use my CS2 with my new MacBook Air. Mavericks OS doesn't support PPC things. Whatever that means. This is so awful and stressful for me. I never bothered to upgrade over the years because everything worked flawlessly... so why bother? But now I'm stuck. Even though I have a fully-paid for set of discs, they're worthless. I have been on this forum and online LITERALLY FOR SEVEN HOURS today trying to resolve this and I cannot for the life of me get any of the downloads or patches to work. Just venting. I'm sad. Just sitting here sobbing... and cursing... that there is no REAL PERSON I could talk to about this on the phone. This is way over my head and I'm so exhausted and emotionally drained and now I feel like this new laptop is worthless... until I apparently spend several hundred or thousand more dollars for a new PS?????? Ugh. WORST DAY EVER and ALL I wanted was to happily load my CS2 onto my new laptop and be on my way. It's just awful, like everyone says, how HORRID and NON-EXISTENT Adobe customer support is. I hate how they just send you to the forum (even though I'm sure all of you are awfully nice). Thanks for listening. Just wanted to air my sadness in case someone out there can help me with a solution.
Thanks.
Stacy

Your discs are no longer of any use, but you can download a special version that can be installed and activated. Whether or not it can work on your new machine is something else to wonder about. It is very old software.
The only option to install CS2 lies in the following linked web page. If you have already tried this and were unsuccessful then you might need to explain more about what occured when you tried.
CS2: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

Nothing but a dead/sick iPod... help needed!

My beloved color iPod just froze up today when I tried to select a song and then went black. It then displayed the "boot up screen" of the iPod, and then displayed the "sick iPod" icon, with the frowning, dead/sick-looking iPod. So I went to the support for iPods and tried everything: charging it, plugging it into my computer, rebooting it and trying to get it to disk mode - everything. Still nothing. My computer doesn't read the iPod and the iPod doesn't get a charge if I plug it into the wall or the computer. It just sits there with a blank screen. When I do reboot it, all I get is that dang dead/sick iPod icon. Any suggestions (other than going in and getting a new iPod)?

Hi Paul
Don't go for a new iPod (yet). Is sounds like the IPod software on the HD is corrupted.
I had similar problems with my iPod a week ago (had to format the HD, writing 0’s on all bits – it took all night with 20 GB HD, USB cable and an iBook G3).
I recommend an iPod update or a format of the HD with writing 0’s (which requires an update afterwards to reinstall the iPod software to the HD). If you have all night then go for the format
Both the iPod update and the disk utility is found at: Applications > utilities.
Please write back if you need more help or suggestions.
-Eivind

HT1435 Have a sick iPod pic with a x on display

I have just purchased a classic iPod but it is charging making a a whirr noise then clicking off but if I press the restore button a pic of a little sick looking iPod comes up

Usually the red x is a sign of a damaged/dead hard drive. If you send it to Apple they won't actually repair it, but instead will do an out of warranty replacement for a flat fee. See this page for pricing: http://www.apple.com/support/ipod/service/prices/
A third party service may be less expensive and they'll actually just swap out the damaged part (the HD in this case). Google "iPod Classic hard drive repair" and you should get a list of options to work with.
As to whether or not it's worth to have it replaced/repair is up to you, your budget, and preferences.
B-rock

The image came up on my screen saying that I need to connect my iPod to iTunes, but I have a passcode, so it won't allow me to. And I want to try and turn it off, but my touch screen doesn't seem to be working either. HELP!

The image came up on my screen saying that I need to connect my iPod to iTunes, but I have a passcode, so it won't allow me to. And I want to try and turn it off, but my touch screen doesn't seem to be working either, so I can't even turn it off since you need to "slide to power off." HELP! I'm leaving on Thursday morning for six and a half weeks, and I absolutely need my iPod with me. I was just at the Apple store today for problems I was having with ANOTHER product, and I don't really want to drive all the way out to where my nearest store is (which is not very near) if I can figure this out at home. My iPod was working totally fine earlier today and last night, so I don't know what happened! Please, please, PLEASE HELP!

Now it's allowing me to reboot (hold down power button and home button and restart), but every time it just comes up to the same thing: the connect to iTunes page. Which is not possible. And I refuse to restore my iPod. PLEASE HELP.

IPod Touch Graphics Weirdness - Status Bar mirrored at bottom of screen!!!

Okay, this is VERY weird and I have no idea what's going on - This morning when I woke up, I grabbed my trusty iPod Touch (4th Gen, 32GB with iOS 5) to check my calendar and noticed that the Status Bar (if I'm calling it the right thing - the white bar at the very top of the screen that shows the time, battery charge, WiFi signal,etc) was not only at the top - but also at the BOTTOM of the screen too!
The mirrored Status Bar has the correct time and battery life as the top and the time updates just as it should. I can also see the lock icon when I first turn it on. However, to the extreme left the bottom bar is sort of "washed out" and is so white that I can't make out the word "iPod" that shows on the top bar. In fact, it's also sort of translucent as I can see the dock, icon name and part of my wallpaper behind/thru it! I also just realized something else weird - if I pull down the Notifications panel, I can see the notification panel sort of "scrolling" thru the bottom Status Bar!!! I hope I'm explaining this well enough - but it's like..I dunno, like the ideo memory for the top of the screen is being mirrored over the bottom of the screen too - I can see what should be there as well, it;s like it's overlayed or something. The Notification panel is especially weird since it totally obsured the top status bar as it's being pulled down - and this is exactly what the bottom status bar area shows me - what's in the section in the top bar is prescisely what is showing in the bottom bar section!!!!
It stays displayed along the bottom no matter what app I'm in, even a full screen video, game, lock screen, etc; nor does it disappear when rotating to landscape mode - it still stays in the exact same place (tho in landscape it's now on the right side as it were). I have soft reset, synched, etc but it wil not go away. As I said, I deleted all recently installed packages, but I didn't install anything the night before (remember I just found it this way this morning) - i.e. I wasn't doing anything weird or experimental or anything remotely like that with my beloved little iPod (never JailBroken it or any of that stuff - am happy as it is and never been tempted to do anything like that to it). I also have never used any of the AV Out cables or whatever they are called that allow you to mirror an iPod screen on a TV or monitor or whatever - never used anything but the sync cable (now at my sisters), my Belkin charge auto charge cable, and that's it (I'm mentioning all this since I see other people asking this sort of thing for other problems when I was trying to find anyone else experiencing/ed this issue).
I have not tried a factory restore yet, and wanted to post here before I go that route to see if this is maybe something Apple has seen before and can offer a quick and easy fix. Otherwise I'm guessing a hard/factory reset is the only way to go - I'm a bit worried about this since (of course) my sync cable is no longer here - gave it to my sister the last time she was in town and have just been using my charge cable (no sync capabilities, just power) since I don't really need it with iOS5's wonderful WiFi Sync. I do use iCloud - but if I hard reset/factory reset, will iCloud restore the synching info so I can sync all my apps and music & videos back via iTunes from my Laptop, or will I need to buy another sync cable? IF factory reset is the only way, please let me know (anyone that knows!) what I'm in for in regards to restoring from iCloud if anyone here is experienced with that. I know my non-iTunes music and videos are not backed up in the Cloud, but as long as it restores the ability to sync wirelessly with iTunes on my Laptop that's fine. Asuming, of course, that a factory reset will even fix this Status Bar oddity - I'm really afraid it means my little iPod's internal board is going fry-happy or something awful like that. :-(
I tried taking some screen snapshots (home + power off) to post, however the camera roll just displays a standard beautiful looking screen, no double bar - not sure what that indicates. However after some fiddling and emailng to myself, I do have a couple pics posted below. I apologize for the lack of quality - I took them - and don't laugh - with my Android Phone (yes, I have every intention of upgrading to an iPhone 4S as soon as I can - having a bit of enforced financial conservatism going on at the present unfortunately - which is one of the main reasons I'm so worried my beloved iPod Touch 4 is having issues as it's either very close to warranty expriration and can't afford another right now, and really don't want to have to rely on my Android Phone for everything I do on my iPod Touch - there truly is no comparison!).
If anyone has any ideas or has seen something similar please let me know! I did search the Apple forums prior to posting this, and even googled the web but could find nothing like this ever happening to anyone else. I absolutely love my iPod Touch and would be uterly lost without it, so I'm hoping with all my might that this isn't some sign of a bad board or something in my beloved little beautiful iPod Touch!
Thanks in advance for any assistance, suggestions, etc!!!
NewtonDKC
Message was edited by: NewtonDKC (embarrassing spelling errors corrected and a couple additional discoveries added!) :-)

I understand the various methods - I was just worried because I've never restored via iCloud - from the limited experience I've had thus far, I'm impressed! But of course if Apple does it, it's going to be the best experience possible! :-)
And as you may have guessed from my now having iCloud restore experience, it is due to me going ahead and trying a reset to factory settings/wiping it clean. And unfortunately - the bottom bar is STILL THERE! <much argghhing! and %^$#@*&^%$'ing loudly>
I did try wiping it a couple of times, but no joy. At this point, I'm guessing this means there's something majorly wrong with the graphics subsystem and/or main board? It's not a screen issue as it's working fine - in fact it's working double-time displaying two things at once - dimensional transcendentalists take note! <grin>
So unless anyone else has some fantastically bright ideas, I'm guessing this means I need to call Apple next? I'm guessing one of these pages has the appropriate contact info - I'm just not at all looking forward to being without my favorite gadget in the history of gadgetdom (and as you can tell from my username, I've been a fan of Apple Gadgets for quite awhile now!).
Anyone know if Apple offers any advanced replacement options? Or if there's anyway to tell if my Touch is stil under warranty? I can't remember the exact purchase date but probably coming up very soon - have they been out a year? Sorry if thee questions are silly, as I said, I'm a newbie to Apple Support - first Apple product I've ever owned that broke!
Thanks for any info for anyone coming in late to the fun, and/or for any tips on who/what to call and ask about.
Wish me luck! :-0
Newt

Windows no longer recognizes my ipod.

i plug my ipod into the usb port of my toshiba laptop
it's an ipod click wheel 20g.
the ipod says: charging. it does not say do not disconnect, it just charges as if i plugged it into power.
my computer refuses to recognize the ipod
i have done everything the apple site recommends... reset the computer. i have disabled and then re-enabled usb drives. told windows not to shut down usb drives to save power. etc. i am absolutely sure that "ipod service" is running. i have put ipod into disk mode, but can't restore it cuz my computer won't recognize it in the first place.
i don't know what else to try... my computer+itunes were recognizing the ipod fine a few weeks ago but now it completely ignores the ipod.
any help, advice, or suggestions is much appreciated

I had the same problem some months ago, tried
everything but nothing worked. So I went to the store
and got a new one cos it was still covered by my
warranty
I'm having similar problems. Win 2000, svc pk 4, 4th Gen iPod w/click wheel. Everything fine until I updated to iTunes 7. My PC sees the iPod as an external drive but iTunes doesn't. In fact, iTunes won't even open if the Pod is plugged in. If I launch iTunes, then plug in the Pod, iTunes freezes. My answer, get the **** off Windows 2000. While Microsoft keeps supporting 2000, other developers like Apple just aren't. It works on my computer only under iTunes 4.2, so that tells me that nobody really
tested the latest on 2000.
PC Windows 2000 svc pk 4
PC Windows 2000 svc pk 4
PC Windows 2000 svc pk 4

Time machine sick to death of it!

I am absolutely sick and tired of trying to create a back up. I have been endevouring to do this all year.. and still I am no further forward. I have a Mybooklive attached to my Netgear. I have wiped it clean and started again. .. and STILL I dont seem to have a successful back up on there. It is driving me to distraction. I get the following errors...
this back up started on March 9 - it seems to stop and restart each time the amount to be backed up reduces... until it gets to say 2gb..
Copied 398.9 MB of 51.7 GB, 818 of 188991 items
Copied 664.8 MB of 51.7 GB, 1652 of 188991 items
Copied 919.4 MB of 51.7 GB, 2741 of 188991 items
Copied 1.2 GB of 51.7 GB, 2797 of 188991 items
Copied 1.6 GB of 51.7 GB, 2831 of 188991 items
Copied 2.1 GB of 51.7 GB, 2922 of 188991 items
Copied 2.5 GB of 51.7 GB, 3023 of 188991 items
Copied 2.9 GB of 51.7 GB, 3149 of 188991 items
Copied 3.0 GB of 51.7 GB, 3154 of 188991 items
Copied 3.5 GB of 51.7 GB, 3252 of 188991 items
Copied 3.9 GB of 51.7 GB, 3343 of 188991 items
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-36) SrcErr:NO Copying /Users/alex/Laura's Backup/College A2 WORK/Media/Production/Poster 3 to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/9378BF43-2E24-442E-A 311-0AF326DC41BA/Macintosh HD/Users/alex/Laura's Backup/College A2 WORK/Media/Production
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-36) SrcErr:NO Copying /Users/alex/Laura's Backup/College A2 WORK/Media/Production/Soundtrack CD Cover to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/9378BF43-2E24-442E-A 311-0AF326DC41BA/Macintosh HD/Users/alex/Laura's Backup/College A2 WORK/Media/Production
Stopping backup.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-8062) SrcErr:NO Copying /Users/alex/Laura's Backup/College A2 WORK/Media/Production/Soundtrack CD Cover/back.psd to (null)
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Copied 3364 files (4.4 GB) from volume Macintosh HD.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Copy stage failed with error:11
Stopping backupd to allow ejection of backup destination disk!
then it started again...
Starting standard backup
Attempting to mount network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
Mounted network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/TimeMachine/Alex.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Detected system migration from: /Volumes/Macintosh HD 1
No pre-backup thinning needed: 56.66 GB requested (including padding), 462.55 GB available
Waiting for index to be ready (101)
Waiting for index to be ready (101)
Waiting for index to be ready (101)
Waiting for index to be ready (101)
Copied 832.8 MB of 47.2 GB, 384 of 188991 items
Copied 1.5 GB of 47.2 GB, 384 of 188991 items
Copied 2.7 GB of 47.2 GB, 384 of 188991 items
Copied 4.3 GB of 47.2 GB, 384 of 188991 items
Copied 5.0 GB of 47.2 GB, 384 of 188991 items
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error: (-36) SrcErr:NO Copying /Users/alex/Laura's Backup/iPhoto Library Croyde/Modified/2011/Steph Hannay Shoot/IMG_0426.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/36DEB5FD-4562-47BA-9 FF1-45EA1EAF0095/Macintosh HD/Users/alex/Laura's Backup/iPhoto Library Croyde/Modified/2011/Steph Hannay Shoot
Stopping backup.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error: (-8062) SrcErr:NO Copying /Users/alex/Laura's Backup/iPhoto Library Croyde/Modified/2011/Steph Hannay Shoot/IMG_0426.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/36DEB5FD-4562-47BA-9 FF1-45EA1EAF0095/Macintosh HD/Users/alex/Laura's Backup/iPhoto Library Croyde/Modified/2011/Steph Hannay Shoot
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Stopping backupd to allow ejection of backup destination disk!
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Copied 384 files (5.0 GB) from volume Macintosh HD.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Copy stage failed with error:11
then this one... different files it didn't like
starting standard backup
Attempting to mount network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
Mounted network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/TimeMachine/Alex.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Detected system migration from: /Volumes/Macintosh HD 1
No pre-backup thinning needed: 48.25 GB requested (including padding), 455.44 GB available
Waiting for index to be ready (101)
Copied 1.8 GB of 40.2 GB, 26 of 188991 items
Copied 2.9 GB of 40.2 GB, 26 of 188991 items
Copied 4.9 GB of 40.2 GB, 26 of 188991 items
Copied 6.9 GB of 40.2 GB, 26 of 188991 items
Copied 8.4 GB of 40.2 GB, 26 of 188991 items
Copied 10.8 GB of 40.2 GB, 26 of 188991 items
Copied 13.2 GB of 40.2 GB, 26 of 188991 items
Copied 16.1 GB of 40.2 GB, 26 of 188991 items
Copied 17.6 GB of 40.2 GB, 26 of 188991 items
Copied 18.6 GB of 40.2 GB, 26 of 188991 items
Copied 19.6 GB of 40.2 GB, 26 of 188991 items
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-36) SrcErr:NO Copying /Users/alex/Laura's Backup/iPhoto Library Croyde/Originals/2011/Germany!/IMG_1773.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/DC60CF4F-8C13-4B6B-9 205-D73D777F8E57/Macintosh HD/Users/alex/Laura's Backup/iPhoto Library Croyde/Originals/2011/Germany!
Stopping backup.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error: (-8062) SrcErr:NO Copying /Users/alex/Laura's Backup/iPhoto Library Croyde/Originals/2011/Germany!/IMG_1773.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/DC60CF4F-8C13-4B6B-9 205-D73D777F8E57/Macintosh HD/Users/alex/Laura's Backup/iPhoto Library Croyde/Originals/2011/Germany!
Stopping backupd to allow ejection of backup destination disk!
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Copied 26 files (19.6 GB) from volume Macintosh HD.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Input/output error
Copy stage failed with error:11
& so it goes on and on all week failing with an error 11.
until tonight...
Starting standard backup
Attempting to mount network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
Mounted network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/TimeMachine/Alex.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Detected system migration from: /Volumes/Macintosh HD 1
No pre-backup thinning needed: 3.63 GB requested (including padding), 412.67 GB available
Copied 1.2 GB of 2.1 GB, 29 of 188991 items
Copied 3.6 GB of 3.6 GB, 29 of 188991 items
Copied 4.2 GB of 4.2 GB, 29 of 188991 items
Stopping backupd to allow ejection of backup destination disk!
Stopping backup.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error: (-34) SrcErr:NO Copying /Users/alex/Laura's Backup/Iphoto2/iPhoto2/iPhoto Library Alex/Modified/2011/Cornwall, Easter/IMG_2657.JPG to /Volumes/Time Machine Backups/Backups.backupdb/Alex/2012-02-28-193411.inProgress/7A89729E-7A3B-4E28-B EA8-1FF28BEC62B7/Macintosh HD/Users/alex/Laura's Backup/Iphoto2/iPhoto2/iPhoto Library Alex/Modified/2011/Cornwall, Easter
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Copied 29 files (4.2 GB) from volume Macintosh HD.
Error writing to backup log. NSFileHandleOperationException:*** -[NSConcreteFileHandle writeData:]: Device not configured
Copy stage failed with error:28
I tried at one stage to go in and edit as per another post on here using terminal.. got stuck at a particular stage and gave up as noone responded how to help.
I just want a back up. Western Digital have offered to replace my hard drive - but it will be a reconditioned one and not a new one..
I just hate it.

That's a different problem. It's getting a negative value for the estimate of what's changed and needs to be backed-up!
Start by Verifying your internal HD to be sure it's not a directory problem. See #6 inUsing Disk Utility if you're not sure how to do that.
Then check your exclusions in Time Machine Prefs > Options. Make sure there isn't any overlap (such as excluding both a folder and a file or sub-folder inside it, separately).
Then do a "full reset" of Time Machine, per #A4 in Time Machine - Troubleshooting, to be sure the file where the exclusions are kept isn't corrupted.
If none of that helps, your installation of OSX may be damaged. Try installing the "combo" update, per Installing the ''combo'' update and/or Reinstalling OSX.
If still no help, install a fresh copy of OSX (that won't disturb anything else), per the same article.
Thanks Pondini -verifying Tick. Nothing in exclusions -tick. Full reset tick. Haven't installed Lion as it really isn't happy with a Western Digital so I've been told so kept to snow leopard for now. This is what is going on now....
Starting standard backup
Attempting to mount network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
Mounted network destination using URL: afp://;AUTH=No%20User%[email protected]/TimeMachine
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/TimeMachine/Alex.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Detected system migration from: /Volumes/Macintosh HD 1
Warning: Bytes to copy estimate was negative (-33828)
No pre-backup thinning needed: 100.0 MB requested (including padding), 373.56 GB available
Waiting for index to be ready (100)
Copied 3.8 GB of 3.8 GB, 8061 of 188991 items
Copied 6.2 GB of 6.2 GB, 8066 of 188991 items
Copied 6.9 GB of 6.9 GB, 8069 of 188991 items
Copied 8.2 GB of 8.2 GB, 9436 of 188991 items
Copied 9.1 GB of 9.1 GB, 11524 of 188991 items
Copied 11.2 GB of 11.2 GB, 12449 of 188991 items
Copied 12.3 GB of 12.3 GB, 37345 of 188991 items
Copied 13.6 GB of 13.6 GB, 38934 of 188991 items
still got a negative. ARHHHH!

A new ipod has been detected but cannot be identified. [drivers?]

Yes -that again- the reason I'm making a new post is that this is the second time an ipod hasn't worked with me, I would like to know if there's something I can do to my system or whatever to repair it. Here's the situation.
- Just so ya know, I use Vista on a laptop [unfortunatley]
- Previously [as in yesterday] I had an ipod touch, it was stuck in recovery mode and nothing [and I mean nothing] worked to recover it, it wasn't being recognized at all. This problem occured when I installed Itunes 9.
- Today I bought myself a brand new iPod Nano (5th Gen) for several reasons [not just to do with the itouch breaking, I was sick to death of the thing in general], took it home and connected it. 'A new ipod has been detected but cannot be identified' yadda yadda.
- I tried everything, I have also downgraded my itunes back to 8, still the same message!! Argh! Here's the thing (that I think might be causing the problem) when I open Device Manager and go to Universal Serial Bus Controllers, there is no apple/ipod recognized. There is a 'USB Mass Storage Device' whch has an error symbol next to it, I've tired updating/reinstalling it etc and it doesn't work ):
- Is there anything anyone can do? I'm so sick of ipods breaking on me. Just so you guys know, I'm not completley computer savvy so i'll need precise instructions, thanks so much to anyone who can help me.

This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
Message was edited by: Martha11

IPod mini broken...how can I fix it?!?!

Hi there,
Can anyone give me some advice on how to solve my iPod mini problem (and yes, I have followed the support instructions to ABSOLUTELY NO AVAIL).
My iPod mini always says I have no battery left, even when I have just charged it overnight. Now I have plugged it in, it is still saying the same message, and it will not let me drain the battery to reset it. It also does not recognised (i.e. light up) when I have plugged it in.
This is just the last straw in my absolute frustration with iPod, I have had the player for just over a year, and it seems that the shoddy manufacturing means your iPod will break just after a year, meaning you have to buy a new one. Well sorry, but I'm a poor student, and can't afford a new iPod. Is apple going to help??
Failing that, I appeal to fellow iPod users who may have got themselves out of this mess to share info on how you did it!!
Thanks!!
iPod Mini

1. Is the iPod recognized by the computer?
Check out these links:
iPod’s Battery Will Not Charge
Beef Up iPod Battery
Measure iPod’s Battery
Caring for iPod Battery
About iPod Battery
Tips and Tricks for iPod Battery
iPod Battery FAQ
Also, you may have to replace the battery....lithium-ion batteries lose their ability to hold charge over time. You can Google iPod Batteries, you will get results of do-it-yourself methods, and probably some services or places that will do it. I believe Apple will do it for $59.
I hope this helps!

HELP MY IPOD WENT CRAZY

Hi i just recently bought a 30gb 5th Gen pod, and have been enjoying it, up until today, when during an update, my computer froze, and it absolutely wiped the ipod clean of all my music!! I had stuff on there that wasn't on my computer, and now i've lost it all. Can anyone tell me why this happened, and whether or not i should be worried that it might happen again?
Oh also since then, it won't let me play the music from my ipod through my computer - is there a way to resolve this too?!
ARGGG this is so frustrating!!

I got a mini a couple of x-mas's ago and in about 6 months its screen went bananas. We restored it several times and tried all sort of the suggestions on the troubleshooting sites, etc., but to no avail. I had to return it. They sent me another last fall, and now this one is actin' a fool, too. I'm doing the 5 R's and all, but no good, and I haven't received any help since I've posted questions on here... I think this model is just funky. I love the software and the convenience of the mini itself, but I think I'm going to have to return this one too, and that's two times too many!

Absolutely sick of ipod

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