Account Blocked After Reporting "Non-Credited Cred...

Please advise me how to reactivate my account. After I reported a "Non credited credit" by PayPal contrary to the confirmation mail by Skype, it got blocked.
The following announcement is shown:
"To avoid fraudulent transactions and to keep your account secure payment options are temporarily disabled. Check out our Frequently Asked Questions or contact us if you need help."
Please deblock my account asap.
Thank you in advance for your cooperation.
Post transferred from blog article; subject/title edited accordingly.

Hi, Dazzle7, and welcome to the Community,
I confess I am confused, however seeing as you posted here in the Skype Community, you must be referring to your Skype account having been blocked. To recover your Skype account, you will need to contact Skype Customer Service directly.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
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Skype account blocked although I have credits

my skype account is blocked even though I a credit.
sign in maryeilts
Help.
Mary

Hi, Carnby77, and welcome to the Community,
If you have tried the account recovery process,
https://support.skype.com/en/faq/FA12053/how-can-i-recover-my-account-if-it-has-been-suspended?
... and this does not work, you will see within that FAQ article that the next step is to please contact Skype customer service for further assistance.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account blocked but I still have credit, please ex...

I have been told by skype that a fraudulent credit card was used to credit my account, yet they refuse to tell me when this happened and how much the transaction was. But they will keep the $17.70 in my account because the tech support said to open another account, this is BS......
Has this happened to anyone else???

swamiji wrote:
Yes,
this has also happened to me and one of my family members. Skype team has no answer to it and no one really cares . Once you have paid the money the money is gone and you can not get any response from this skype team.
I feel as if I am taken for a ride.
I am sure I am not alone in this category . Good luck to skype but bad luck to clints.
IS there any body to guide me what can be done/
may we know what did the customer support exactly tell you when you brought this matter to their attention? they may not be able to provide specific responses immediately, but at least they should have provided generic ones or a timeframe on how long should such cases take to be clarified or resolved.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

I cancelled my OS lion download after a few minutes and told them I do not want it and they have not put the credit back on my account. I reported the problem and have heard nothing after a week. How do you get to talk to the "Store"

I cancelled my OS lion download after a few minutes and told them I do not want it and they have not put the credit back on my account. I reported the problem and have heard nothing after a week. How do you get to talk to the "Store"

Amazingly the credit has appeared. Thanks to someone.

Credit re-block after confirmed qty in Sales order

I have a problem with credit checking in sales order. Credit goes on hold again after I comfirmed qty in sales order.
My steps are as follow. (I don't have stock in warehouse but I need to create sales order).
1. Create a sales order 120 L
2. Credit goes on hold and it is not confirmed qty
3. VKM3 or VKM4 to release credit block. qty is still not confirmed as I don't have stock.
4. Add stock 120 L to warehouse
5. VA02 to update confirm qty 120 L in schedule line
6. After saved the order, credit goes on hold again.
Why credit reblock again? Please advise. Thank you very much.
Darin

hello, friend.
the sales order goes under credit control again each time you re-determine schedule lines. i believe the system considers the following possibilities:
1. customer credit situation has changed over time
2. material selling price has changed over time
3. material cost of goods has changed over time
however, let's wait for the other consultants to give their opinions.
regards.

I am setting up a new iTunes account and do not have a credit card. When I am setting the new account up it does NOT give me an option of "none" in lieu of an actual credit card. What do I do?

I am setting up a new iTunes account and do not have a credit card. When I am setting the new account up it does NOT give me an option of "none" in lieu of an actual credit card. What do I do?

How did you create it ? There are instructions on this page for creating a new account (the instructions won't work with existing existing account) without giving credt card details : http://support.apple.com/kb/HT2534
e.g. if currently logged into an account then log of it, then find a free app in the store, click on its free 'price', and you should then be able to create a new account during the 'buying' process and get 'none' as an option on the payments screen

I want to change my account payment method to none and I do not have a credit card yet.Plus, iTunes gave a message saying that I need to review my account and when I go there,the none payment method is hidden.

I want to change my account payment method to none and I do not have a credit card yet.Plus, iTunes gave a message saying that I need to review my account and when I go there,the none payment method is hidden.

Assuming that you want help and that you aren't just copying-and-pasting that thread's title and posting a link to it, then have you tried the steps on the post that I linked to in my first reply on that thread ?
If you don't get the 'none' option when trying those instructions then you will need to enter credit card details before you will be able to use the account - when you've entered credit card details you should get the 'none' option and be able to remove your card details.
Or you can create a new account, and follow, exactly, the steps on this page when creating it' : http://support.apple.com/kb/HT2534

HT2534 i have a half-filled form for my apple id account & in it there is no option as NONE for credit card payment method. Now when i try to create a new account it asks me for a different email/apple id as my actual id already exists???

i have a half-filled form for my apple id account & in it there is no option as NONE for credit card payment method. Now when i try to create a new account it asks me for a different email/apple id as my actual id already exists???

If you want to use the email address that you used on the first account then you will need to remove it from that first account before you can do so e.g. via the Store > View Account menu option on your computer's or via http://appleid.apple.com - you can create a new email address via http://gmail.com or http://hotmail.com to replace it with.

HT2534 The option to enter 'None' for credit card does not seem to appear on the iphone 3G that I got for my mother. Please advise how I may create an itunes account, thank you

Hello
Subject: Create itunes account without credit card for iPhone 3G
The option to enter 'None' for credit card does not seem to appear on the iphone 3G that I got for my mother. Please advise how I may create an itunes account, thank you

Creating iTunes Store, App Store, iBookstore, Mac App Store account w/o a credit card

How can I ensure itunes purchases (music, apps) are paid using credits which show on the account instead of billed to my credit card? Info indicates credit is used first but I just bought a song and it did not seem to be deducted from my credits.

How can I ensure itunes purchases (music, apps) are paid using credits which show on the account instead of billed to my credit card? Info indicates credit is used first but I just bought a song and it did not seem to be deducted from my credits shown on account.

Hello how to use this,
The article linked below details how to go about viewing your purchase history in the iTunes Store.
See your purchase history in the iTunes Store
http://support.apple.com/en-us/HT2727
Cheers,
Allen

I have a credit card with my account first change was a new account, but when you bought any new product for my account is rejection, noting that the credit card was used to my previous account was changed to none

I have a credit card with my account first change was a new account, but when you bought any new product for my account is rejection, noting that the credit card was used to my previous account was changed to none

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Account Blocked -- Skype Support Won't Unblock

Skype blocked my account after an unauthorized login and order and has since made it impossible for me to unblock it. If anyone has successfully gone through this process or gotten their Skype credit refunded, I would love to hear how.
Over the past couple months, I have completed their unblock account form (both on the support website and from the follow up email link) at least 10 times and have emailed their customer support. Each time, their customer support emails me and sends me back to the SAME FORM (even though I have, in the form comments, been including my "case number"). At first I could not remember when I opened my account or my payment method and left those fields blank but added notes about the approximate time (6 years ago). I have since reconstructed that information from my files. I am 100% certain that the information I have provided on the forms (at least the last 4 times) has been complete and accurate.
It is unconscionable for Skype and Microsoft to hold my credit amount hostage and provide ZERO customer support. The email responses often have typos, and for a moment I thought that I might have actually clicked a link to a fradulent website that was actively trying to rip me off! I went back to their website and resubmitted the form and got the same run around -- it really is Skype/Microsoft having appalling customer service.
I would report them as I believe that their holding account credit hostage must violate some sort of consumer protection. (If their awful customer support really can't verify my identity, shouldn't they just be able to refund my Skype credit to the original payment method?).
At this point I really just want my money back, to close my account, and NEVER use Skype again.

jlnyc wrote:
Skype blocked my account after an unauthorized login and order and has since made it impossible for me to unblock it. If anyone has successfully gone through this process or gotten their Skype credit refunded, I would love to hear how.
Over the past couple months, I have completed their unblock account form (both on the support website and from the follow up email link) at least 10 times and have emailed their customer support. Each time, their customer support emails me and sends me back to the SAME FORM (even though I have, in the form comments, been including my "case number"). At first I could not remember when I opened my account or my payment method and left those fields blank but added notes about the approximate time (6 years ago). I have since reconstructed that information from my files. I am 100% certain that the information I have provided on the forms (at least the last 4 times) has been complete and accurate.
It is unconscionable for Skype and Microsoft to hold my credit amount hostage and provide ZERO customer support. The email responses often have typos, and for a moment I thought that I might have actually clicked a link to a fradulent website that was actively trying to rip me off! I went back to their website and resubmitted the form and got the same run around -- it really is Skype/Microsoft having appalling customer service.
I would report them as I believe that their holding account credit hostage must violate some sort of consumer protection. (If their awful customer support really can't verify my identity, shouldn't they just be able to refund my Skype credit to the original payment method?).
At this point I really just want my money back, to close my account, and NEVER use Skype again.
horrible horrible, just had the same drama, after a week of robotic email replies I thought, maybe it IS a robot! Then I thought with incredulity, I've been trying to explain myself time and time again TO A ROBOT!!! It is scary that you can't prove who you are even when it really is you. I finally got onto a real person at Microsoft and have got a new account working (after much fiddling around, as the other one kept opening by default) but the other one is still in limbo with my credit in it.

Account blocked - can a moderator please help me w...

Hello everyone,
Can someone please help me escalate my problem to a person from skype support that actually will listen to me?
I have tried to solve the problem with first-line support, to no avail.
My account was blocked last week, and I contacted support, which resulted in going nowhere.
The storyline:
- In the last year I was rarely using skype for calling phones (though I regularly use it for skype-to-skype calling) - mainly because I have a good offer from a local operator. However, last week this solution temporarily failed. I saw I still have credit in my skype account, so I tried to call a phone by skype. First time it gave me "destination is temporarily blocked". I thought it is a sort of a technical issue, so I tried the number many times, with no success. Next day it gave me "account blocked".
- Then I contacted support, and each time they came with ridiculous answers like "increased number of fraudulent calls to that number", or " your transaction has been carried out with a fraudulent credit card ", without giving me the opportunity to prove these are false. After that they seem to have closed the ticket, without any explanation, or solution.
I am really disappointed by skype. The time I most needed their service, I didn't get it. And it seems support does not care about customers at all.

Please disregard the above request - the problem was solved today.

I recently got very ill and a late payment of $226 got reported to the credit bureaus...

I had perfect credit before this and paid the amount immediately once I realized what was going on. Can this be removed? I will make the next 6 months of payments or start automatic withdrawal to show good faith. It wasn't a matter of money, my world was just tipped upside down from the diagnosis and I will do anything to fix it. I'm willing to prove it with medical records or do whatever it takes. I've been a Verizon customer for over a decade and have always been so happy with service. I would never ruin my credit for $226. HELP please.

From the POV of a former collector I can tell you that this will remain for 7 years. Obviously when payment is made in full the report will show paid off, but the record remains. I won't get into all the promises made by collectors to get you to pay a bill in full and fast, since commission and goals and getting the client their money are of their utmost priority. I have yet had a story told that reversed a collections report since first that story has to go to deaf ears of the collector and then to the company owed, who wants their money. My companies wanted their money and were responsible for filing the report. I only had to get the money. Your only appeal would be directly to Verizon, but it would be at their mercy if it has yet to be reported to any credit bureau. The law would not help you much here as the payment was late. Usually though, Verizon, at least I do not think, reports immediately after 1 month being missed. Generally potential charge-off accounts are reported after 3 months delinquency. So, again, the law wouldn't help much there considering how much time and notice were given, if that was the case.

Account Blocked already?

I read a lot of bad comments about skype but for the benefit of the doubt I still made an account and even purchased $10 credits. Sadly, I am really disappointed because my account was blocked for security reasons that I don't really understand because I am the only one using it. I have 2 cellphones and 1 laptop that I will use skype so I was trying it out on my devices. I couldn't make any calls and I really need to use it to call overseas.
So here is my story, I made an account last sunday 2/8 and purchased $10 credits and I tried to call a number and it worked. And when I needed to make an important call it was already blocked. So I tried looking for the customer service page, which by the way is not working. After searching for a very long time, I found a form and filled it out on 2/9. After a day 2/10, I got an email from CS and they gave me a link for an account verification form which is again a dead link. Where do I really have to go?? I am becoming frustrated. Could someone just help me?? This is becoming bothersome.

Hi,
I have the same problem with my account, I ave tryed to restore my account and every time I'm getting information that now I need to check my email and follow the instructions but there wasnt any email following this action.
Is there any customer service ezisting?

Account Blocked After Reporting "Non-Credited Cred...

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